Insider Pages Reviews for Toyota San Diego

1 Stars: DONT PURCHASE ANYTHING FROM THESE CROOKS!!! BEWARE (by Josh M.)

Josh M. — Tue, 01 Sep 2009 21:12:00 GMT

DO NOT PURCHASE ANYTHING FROM TOYOTA OF SAN DIEGO.... ESPICALLY FROM EDUARDO WHO WORKS THERE.... UNLESS YOU LIKE BEING LIED TO AND HAVE YOUR TIME WASTED!!!

As far as the sales division of this place goes... I have to agree with everyone below and say this place is horrible. I was lied to. Hours and hours of my time were wasted before I just walked right out. Not to mention, the car I was purchasing was sold to someone who came hours after I had already started the paperwork on a specific car. It was a pretty incredible story. If you have time to read please do... If not know that these lying scumbags are sneaky and will say anything to get you to stay. Even lie about interest rates telling me it was a 2.9 when actually the best they could do was a 6.9. So here is my story:

I walk on the lot where I purchased my current 06 Toyota Prius in hopes of upgrading to the new model. I was approached by Eduardo who showed me inside of the new Prius. Then he proceeded to tell me about the great promotion of 2.9% interest on the new Prius (Which doesn't exist!!) I am pretty impressed and think how that could create a lower car payment for me. I leave and let him know I wanted to think about it only to return less than an hour later to purchase the car.

Side note :( On my test drive Eduardo answered about 2-3 personal phone calls, not to mention him reaching across and honking the horn about 5 times when he saw his buddy walking down the street. VERY PROFESSIONAL)

After driving the car it was time for the paperwork which took over an hour to get the simple application filled out because this sales guy wouldn't stop talking about everything under the sun and was incapable of typing a sentence without making 10 errors. Meanwhile I notice other clients leave on a test drive in the car I AM BUYING! Eduardo tells me its not a big deal and I was there first so they couldn't purchase the car.

Long story short, He LIED to me the whole time about the APR. It actually had a 6.9% APR. I couldn't believe it. He was acting like this wasn't a big difference. What the ****! I'm not sure who they thought they were dealing with but I'm no idiot and not about to be taken a fool like they probably get some other people.

Meanwhile I'm arguing over the APR this guy lied to me about with the finance manager Tam and I see them removing the sticker from the car Im buying. Turns out the people who came an hour after me bought the same car I was buying. How the hell does something like that happen (Especially after me asking Eduardo 3 times about them looking at the car).

Basically, I was lied to so they could try and take advantage of me with a high interest rate. Then I had a car sold right out from under me. I have never heard of such a thing. I am a very loyal customer and Toyota of San Diego has officially lost one good one. Not to mention, as many people as I can stop from purchasing from this place. Never did they try and make it right. The following day I spoke to the sales manager Jeff about the whole thing. He told me he would call me back and let me know what they could do for me. So far, no call back. Typical of a sleazy operation. I work in sales and if there is one thing I know it is do whatever you can to keep every single customer. Especially loyal customers who have purchased from me before! They did nothing! This place is a joke. You don't expect much purchasing a car from a "budget" brand.... but come on!

DO NOT WASTE YOUR TIME AT TOYOTA OF SAN DIEGO!

4 Stars: toyota tundra (by LORI W.)

LORI W. — Sat, 18 Apr 2009 03:50:00 GMT

I took my Toyota tundra here to get the dent fixed that Kearny Mesa Toyota couldn't fix. The staff there was great. They informed me of the amount time it would take them to fix my truck. It was done earlier than they said and it was done right the first time. I would recommend them to anyone who owns a Toyota and needs body work done.

1 Stars: Unbelievably rude pushy salesman (by Bill S.)

Bill S. — Fri, 20 Mar 2009 02:30:00 GMT

I stopped by to see their used car inventory but they didn't have the model I was looking for. So I left my contact info and left. A week later I started getting twice daily calls from a salesman and finally agreed to make an appointment. When I got there he had the model I was looking for but made me wait an hour before finally making me an offer (his sales price as well as my trade-in value). During the time he was supposedly 'working the numbers' I actually caught him on the phone making more sales calls, i.e., he was intentionally making me wait.

Here's the really amazing part: When I said "no thanks" to his offer and tried to leave, he wouldn't let me?! He still had my car keys from when he'd inspected it for trade-in, and for the next several minutes he repeatedly ignored my polite requests for the keys. I finally had to resort to shouting at him, making a scene in front of the other customers.

Needless to say, I would never do business with them, both because of their incredibly unprofessional hard-sell tactics and because they totally refused to negotiate the price of their (over-priced) used cars.

5 Stars: toyota (by kristin s.)

kristin s. — Sat, 16 Sep 2006 20:47:00 GMT

Our car has gone in a few times and each time the car look as good as new. i like the friendly service, the good work, and most of all the reliabilty of the car and the repair. everything is done with ease and is at a fair price. i'd recommend comming here.

5 Stars: Excellent Body Shop Service (by Leslie J.)

Leslie J. — Wed, 30 Nov 2005 16:50:00 GMT

Customer service in the body shop is A+. They listen to you and understand your needs, and make every effort to complete the work and return your car on your timetable.

PROS: Excellent customer service
CONS: Just plain expensive to have body work done