Roseville Cycle

★★☆☆☆

Transportation & Storage

Transportation & Storage
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Security Public Storage

715 Cirby Way Roseville, CA

2.0 8
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.

I took my bike in with a charging problem and 5 weeks later finally got it back. They made three separate orders for parts, each a week apart, to Honda which took a week each to deliver. If they had ordered all the parts that were needed on a single order I would have gotten my bike a lot sooner. Two of the parts ordered were gaskets, you'd think the tech would know what gaskets he needed and order them with the origional part. I guess the tech couldn't see past the part he was dealing with at the time.

0
★☆☆☆☆

I took my bike in with a charging problem and 5 weeks later finally got it back. They made three separate orders for parts, each a week apart, to Honda which took a week each to deliver. If they had ordered all the parts that were needed on a single order I would have gotten my bike a lot sooner. Two of the parts ordered were gaskets, you'd think the tech would know what gaskets he needed and order them with the origional part. I guess the tech couldn't see past the part he was dealing with at the time.

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I have spent several thousands of dollars at your store on motorcycles and clothing for my kids. When it came time to have our bikes or Kawasaki mules repaired they came back in worse condtion then when I took them. My sons dirtbike broke down and I had it in your service dept. twice taking it back for the same problem, after the second time they told me it could not be fixed ( I spent $6200 on it). I took it to a friend and for $125 he had it running like brand new. No wonder you had to downsize your store and relocate because your service dept. does not know what they are doing. Never again will I step foot or shop in your store.

0
★☆☆☆☆

I have spent several thousands of dollars at your store on motorcycles and clothing for my kids. When it came time to have our bikes or Kawasaki mules repaired they came back in worse condtion then when I took them. My sons dirtbike broke down and I had it in your service dept. twice taking it back for the same problem, after the second time they told me it could not be fixed ( I spent $6200 on it). I took it to a friend and for $125 he had it running like brand new. No wonder you had to downsize your store and relocate because your service dept. does not know what they are doing. Never again will I step foot or shop in your store.

Pros: Worst

Cons: never go again

.

I recently bought a CRF 150R for my daughter and they had a very low sale price. They let me leave the bike there for a few days and also offered free delivery. Norm was the salesperson, and he gave me his cell number for any further needs. Richard

2
★★★★★

I recently bought a CRF 150R for my daughter and they had a very low sale price. They let me leave the bike there for a few days and also offered free delivery. Norm was the salesperson, and he gave me his cell number for any further needs. Richard

Pros: Excellent pricing and sales assistance

Cons: None yet

.

I will never go back to Roseville Cycle. I have never had such horrible service. I heard bad things about them, but thought I would give them a try since that is where I bought my bike. Now I understand what everyone told me. Don't learn from my mistake!

0
★☆☆☆☆

I will never go back to Roseville Cycle. I have never had such horrible service. I heard bad things about them, but thought I would give them a try since that is where I bought my bike. Now I understand what everyone told me. Don't learn from my mistake!

.

Currently negotiating an issue with Roseville Cycle---will post outcome soon.

Currently negotiating an issue with Roseville Cycle---will post outcome soon.

Currently negotiating an issue with Roseville Cycle---will post outcome soon.

2
★★☆☆☆

Currently negotiating an issue with Roseville Cycle---will post outcome soon.

Currently negotiating an issue with Roseville Cycle---will post outcome soon.

Currently negotiating an issue with Roseville Cycle---will post outcome soon.

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A few weeks ago my husband and I came into your location looking for a commuter scooter. The sales associate that helped us was Matt (I??m sorry ?? I don??t recall his last name).

One item we were concerned about while looking at the different options you had available was the distance that I commute to work (from Roseville to Natomas) and making sure what we purchased would go fast enough to drive safely on the back roads. Matt steered us away from the standard 50cc scooters ?? but recommended a United Motors X-Peed 50 because (in his words) the two-stroke engine would allow the scooter to go between 40mph & 45mph. He also said that it was the last one you had in stock. We were also told that there were modifications that could be done at your shop that would allow the scooter to get over 50mph. Based on this information from Matt, we went ahead and purchased the scooter that day.

We came back to the store about 1 weeks later to pick up the scooter and take it home. On the way from the store to our house, I couldn??t get the scooter to go over 30mph! Needless to say, this definitely isn??t what we were expecting! I drove it around the neighborhood streets for a while & still couldn??t get the scooter to go over 30 mph.

This prompted us to start making some phone calls. A call placed to the UM dealer in San Francisco said he was impressed that we were able to get it up to 30 and said that was just about the max speed for this model scooter. I put a call into the UM customer service department in Florida and asked about potential modifications to make the scooter go faster. They said that any modifications made to the unit had the potential to void the warranty.

I began to do more research? To add insult to injury - the price listed for the very same scooter on the web-site was substantially higher than what we were charged! There were/are many other models on the market that we could have purchased at a significantly lower cost ?? with the motor/speed that we needed.

We realized at this point that what we had been told by Matt at Roseville Cycle was a flat-out lie. However ?? we also realized that a small portion of the fault was ours for trusting your salespersons statements at face value.

So ?? my husband and I made a trip back to Roseville Cycle with the intentions of turning the scooter we had just purchased in ?? fully willing to pay the difference in (albeit inflated) price for the next model up. I could not believe it when I was told that the only thing your team would be able to do was a much lower ??trade-in? value for the scooter! However - he was willing more than willing to give us contact information where we could give Roseville Cycle's Performance Center even more money to attempt to make modifications to the cycle that would possibly make it go a bit faster.

What a joke!

Lesson Learned: Never Trust Anyone at Roseville Cycle!

1
★☆☆☆☆

A few weeks ago my husband and I came into your location looking for a commuter scooter. The sales associate that helped us was Matt (I??m sorry ?? I don??t recall his last name).

One item we were concerned about while looking at the different options you had available was the distance that I commute to work (from Roseville to Natomas) and making sure what we purchased would go fast enough to drive safely on the back roads. Matt steered us away from the standard 50cc scooters ?? but recommended a United Motors X-Peed 50 because (in his words) the two-stroke engine would allow the scooter to go between 40mph & 45mph. He also said that it was the last one you had in stock. We were also told that there were modifications that could be done at your shop that would allow the scooter to get over 50mph. Based on this information from Matt, we went ahead and purchased the scooter that day.

We came back to the store about 1 weeks later to pick up the scooter and take it home. On the way from the store to our house, I couldn??t get the scooter to go over 30mph! Needless to say, this definitely isn??t what we were expecting! I drove it around the neighborhood streets for a while & still couldn??t get the scooter to go over 30 mph.

This prompted us to start making some phone calls. A call placed to the UM dealer in San Francisco said he was impressed that we were able to get it up to 30 and said that was just about the max speed for this model scooter. I put a call into the UM customer service department in Florida and asked about potential modifications to make the scooter go faster. They said that any modifications made to the unit had the potential to void the warranty.

I began to do more research? To add insult to injury - the price listed for the very same scooter on the web-site was substantially higher than what we were charged! There were/are many other models on the market that we could have purchased at a significantly lower cost ?? with the motor/speed that we needed.

We realized at this point that what we had been told by Matt at Roseville Cycle was a flat-out lie. However ?? we also realized that a small portion of the fault was ours for trusting your salespersons statements at face value.

So ?? my husband and I made a trip back to Roseville Cycle with the intentions of turning the scooter we had just purchased in ?? fully willing to pay the difference in (albeit inflated) price for the next model up. I could not believe it when I was told that the only thing your team would be able to do was a much lower ??trade-in? value for the scooter! However - he was willing more than willing to give us contact information where we could give Roseville Cycle's Performance Center even more money to attempt to make modifications to the cycle that would possibly make it go a bit faster.

What a joke!

Lesson Learned: Never Trust Anyone at Roseville Cycle!

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.

A few weeks we came here looking for a commuter scooter and was helped by Matt (don?t recall his last name).
I commute to work (Roseville to Natomas) & needed to make sure our purchase would go fast enough to drive safely on the back roads. Matt steered us away from the standard 50cc ? but recommended a United Motors X-Peed 50 because (in his words) the two-stroke engine would allow the scooter to go between 40mph & 45mph. He also said that it was the last one you had in stock. We were also told that there were modifications that could be done at your shop that would allow the scooter to get over 50mph. Based on this information from Matt, we went ahead and purchased the scooter that day.

We came back to the store about 1 ? weeks later to pick up the scooter and take it home. On the way from the store to our house, I couldn?t get the scooter to go over 30mph! Needless to say, this definitely isn?t what we were expecting! I drove it around the neighborhood streets for a while & still couldn?t get the scooter to go over 30 mph.

A call to a UM dealer in SF was impressed that it got up to 30 & said that was about max for this model. A call to UM cust serv dept in FL about potential mods too. Was told it would void the warranty.

At this point we knew that Matt at Roseville Cycle had flat-out lied. However ? we also realized a portion of the fault was ours for trusting at face value.

So ? we made a trip back to Roseville Cycle with intentions of turning the scooter in ? fully willing to pay the difference in (inflated) price for the next model. I couldn't believe it when told the only thing they would be do was a give much lower ?trade-in? value for the scooter! However - he was willing more than willing to give us information so we could give their Performance Center even more money to attempt to make mods to the cycle that would possibly make it go a bit faster - denying it could void the warranty.

What a joke!

Lesson Learned: Buyer Beware

0
★☆☆☆☆

A few weeks we came here looking for a commuter scooter and was helped by Matt (don?t recall his last name).
I commute to work (Roseville to Natomas) & needed to make sure our purchase would go fast enough to drive safely on the back roads. Matt steered us away from the standard 50cc ? but recommended a United Motors X-Peed 50 because (in his words) the two-stroke engine would allow the scooter to go between 40mph & 45mph. He also said that it was the last one you had in stock. We were also told that there were modifications that could be done at your shop that would allow the scooter to get over 50mph. Based on this information from Matt, we went ahead and purchased the scooter that day.

We came back to the store about 1 ? weeks later to pick up the scooter and take it home. On the way from the store to our house, I couldn?t get the scooter to go over 30mph! Needless to say, this definitely isn?t what we were expecting! I drove it around the neighborhood streets for a while & still couldn?t get the scooter to go over 30 mph.

A call to a UM dealer in SF was impressed that it got up to 30 & said that was about max for this model. A call to UM cust serv dept in FL about potential mods too. Was told it would void the warranty.

At this point we knew that Matt at Roseville Cycle had flat-out lied. However ? we also realized a portion of the fault was ours for trusting at face value.

So ? we made a trip back to Roseville Cycle with intentions of turning the scooter in ? fully willing to pay the difference in (inflated) price for the next model. I couldn't believe it when told the only thing they would be do was a give much lower ?trade-in? value for the scooter! However - he was willing more than willing to give us information so we could give their Performance Center even more money to attempt to make mods to the cycle that would possibly make it go a bit faster - denying it could void the warranty.

What a joke!

Lesson Learned: Buyer Beware

.

They seem to have a part for every part of a motorcyle. They also do service which is great. The staff is friendly. They will help answer any questions you may have. They have smiles on their faces. The location is clean. They have plenty of parking. Prices vary depending on what item you are interested in purchasing.

4
★★★★☆

They seem to have a part for every part of a motorcyle. They also do service which is great. The staff is friendly. They will help answer any questions you may have. They have smiles on their faces. The location is clean. They have plenty of parking. Prices vary depending on what item you are interested in purchasing.

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