Glendora Village Pet Shop

★★★★☆

About Glendora Village Pet Shop

Hours
Mon - Fri, 9am - 5pm, Sat - Sun, 9am - 4pm

Pets & Animals

Pets & Animals
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American Pet Grooming

505 E Route 66 Glendora, CA

3.6316 19
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I have read the previous reviews, and have to say that you cannot please everyone all of the time! I have worked in customer service my entire life, and have to say that the owner and employees are top notch. They know their pets! I have a dog, several mice, and two bearded dragons. They have always been extremely helpful with advice and meeting the needs of my pets, along with offering to special order anything I need that they ordinarilly do not carry, and keep it in stock for me. ALL of the staff at this store have always been extremely helpful and friendly. I have witnessed them taking the time to teach new owners of pets on the proper care and handling. They spend extra time and care to help everyone who walks in the store with their pet needs. If you ever have to wait to be helped, you will witness them taking the same time and attention with another customer that they will give you! Something in my opinion that you do not always find at larger stores. They truly do care about their customers and their pets! This store is a cornerstone of Glendora Village. I have been shopping in this store ever since I was a child, and find that it is in better shape than it was then. The employees, customer service, products and pets far surpass any other large pet store chain! I for one am a VERY happy customer, and will continue to shop in this store forever!

5
★★★★★

I have read the previous reviews, and have to say that you cannot please everyone all of the time! I have worked in customer service my entire life, and have to say that the owner and employees are top notch. They know their pets! I have a dog, several mice, and two bearded dragons. They have always been extremely helpful with advice and meeting the needs of my pets, along with offering to special order anything I need that they ordinarilly do not carry, and keep it in stock for me. ALL of the staff at this store have always been extremely helpful and friendly. I have witnessed them taking the time to teach new owners of pets on the proper care and handling. They spend extra time and care to help everyone who walks in the store with their pet needs. If you ever have to wait to be helped, you will witness them taking the same time and attention with another customer that they will give you! Something in my opinion that you do not always find at larger stores. They truly do care about their customers and their pets! This store is a cornerstone of Glendora Village. I have been shopping in this store ever since I was a child, and find that it is in better shape than it was then. The employees, customer service, products and pets far surpass any other large pet store chain! I for one am a VERY happy customer, and will continue to shop in this store forever!

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i was in there and bought the best puppy. he is a great puppy how was healthy and happy. the workers were very helpful and answered every question i could think of. they helped me pick toy that would be good for the puppy and the right food for him. if i had to say anything about this place it would have to be very amazing and will never go any where else again.

thank you for all the great help and out look on the great new addition to my family

ashley

5
★★★★★

i was in there and bought the best puppy. he is a great puppy how was healthy and happy. the workers were very helpful and answered every question i could think of. they helped me pick toy that would be good for the puppy and the right food for him. if i had to say anything about this place it would have to be very amazing and will never go any where else again.

thank you for all the great help and out look on the great new addition to my family

ashley

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I have lived in Glendora my entire life and have always enjoyed going into the pet shop, but I must say that I am very disappointed in it. It has recently turned into a shabby run down store, it is just plain filthy in there. The owner of the store use to be quite nice, but now is extremely rude to the customers. Furthermore, the friends down at the bottom of this page calling out ex-employees... you are the ones that need to grow up! It should be between them and the owner, not you to put their business on blast

1
★☆☆☆☆

I have lived in Glendora my entire life and have always enjoyed going into the pet shop, but I must say that I am very disappointed in it. It has recently turned into a shabby run down store, it is just plain filthy in there. The owner of the store use to be quite nice, but now is extremely rude to the customers. Furthermore, the friends down at the bottom of this page calling out ex-employees... you are the ones that need to grow up! It should be between them and the owner, not you to put their business on blast

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I love reading reviews. The reviews for this store are so entertaining. There's so much he said she said, it's kinda funny you know.
I liked this store. They seemed pretty friendly. I just went in there on my way home to pick up some food for my pooch. I didn't think they were rude or nothing.

4
★★★★☆

I love reading reviews. The reviews for this store are so entertaining. There's so much he said she said, it's kinda funny you know.
I liked this store. They seemed pretty friendly. I just went in there on my way home to pick up some food for my pooch. I didn't think they were rude or nothing.

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you know i am being bashed on this thing from this stores reviews saying that i am writting something, well i am written something now.. i am not a person that will say something bad about this place, but with what they have their friends putting on this page to make two of their ex employees look bad, then what does that say about them? i mean you can listen to the reviews below but it is just their friends talking. im just saying. you just think about it before you shop there. please think before you shop here thats all i have to say, because all the negitive that you read on this site is true not the good stuff.

1
★☆☆☆☆

you know i am being bashed on this thing from this stores reviews saying that i am writting something, well i am written something now.. i am not a person that will say something bad about this place, but with what they have their friends putting on this page to make two of their ex employees look bad, then what does that say about them? i mean you can listen to the reviews below but it is just their friends talking. im just saying. you just think about it before you shop there. please think before you shop here thats all i have to say, because all the negitive that you read on this site is true not the good stuff.

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0 out of 1 people found this review helpful.

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My husband just got our pet groomed here and I have to say the groomer did a fabulous job. The best I have ever seen. When he was discussing the certain cut she listened carefully and did exactly what he wanted it. She was very sweet and genuinely cares for the animals. Not only that I feel completely safe leaving my pet with her since he has a heart condition and I fear for him to have anxiety. She understood this and he was done with in an hour. We couldn??t have been more pleased. I will definitely be coming back when we visit Calli again. Our pet even got a goodie bag!! This groomer definitely goes above and beyond for you. Definitely try her she is the best.

5
★★★★★

My husband just got our pet groomed here and I have to say the groomer did a fabulous job. The best I have ever seen. When he was discussing the certain cut she listened carefully and did exactly what he wanted it. She was very sweet and genuinely cares for the animals. Not only that I feel completely safe leaving my pet with her since he has a heart condition and I fear for him to have anxiety. She understood this and he was done with in an hour. We couldn??t have been more pleased. I will definitely be coming back when we visit Calli again. Our pet even got a goodie bag!! This groomer definitely goes above and beyond for you. Definitely try her she is the best.

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1 out of 2 people found this review helpful.

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the store is awful after reading previous reviews I am floored I shopped at village pets for many years even got my two dogs from here. The store used to be clean and upbeat since the recently mentioned employees have left I have received nothing but poor service and the store seemed to be getting worse the last few times I went I have now ventured to san dimas just to get my food to avoid seemingly sick puppies poor service and just a dirty dusty store! I would say it's gone way down hill since they have made all the changes with employees and would say the owner has genuinely screwed up what good she had going I have never seen the store on worse shape! Truly hope she can turn it around but I doubt it with the poor customer service she know has

1
★☆☆☆☆

the store is awful after reading previous reviews I am floored I shopped at village pets for many years even got my two dogs from here. The store used to be clean and upbeat since the recently mentioned employees have left I have received nothing but poor service and the store seemed to be getting worse the last few times I went I have now ventured to san dimas just to get my food to avoid seemingly sick puppies poor service and just a dirty dusty store! I would say it's gone way down hill since they have made all the changes with employees and would say the owner has genuinely screwed up what good she had going I have never seen the store on worse shape! Truly hope she can turn it around but I doubt it with the poor customer service she know has

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1 out of 3 people found this review helpful.

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Have visited this store for decades....but last week, we bought a puppy!!!! It is so spunky and healthy and the staff was so helpful and explained how to take care of the puppy. The owner and her daughter helped us know what we would need to keep our new puppy, Dexter, healthy. Thank you so much to our new addition to our family.

5
★★★★★

Have visited this store for decades....but last week, we bought a puppy!!!! It is so spunky and healthy and the staff was so helpful and explained how to take care of the puppy. The owner and her daughter helped us know what we would need to keep our new puppy, Dexter, healthy. Thank you so much to our new addition to our family.

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1 out of 2 people found this review helpful.

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I know the owner of this store and she is a kind and loving person. Her puppies are the best around and her employees are very helpful in all matters of the pet business. She is a very fair and compassionate person. The negative comments on this forum are from one disgruntled ex-employee who is only out for revenge. I say they need to grow up and move on!

5
★★★★★

I know the owner of this store and she is a kind and loving person. Her puppies are the best around and her employees are very helpful in all matters of the pet business. She is a very fair and compassionate person. The negative comments on this forum are from one disgruntled ex-employee who is only out for revenge. I say they need to grow up and move on!

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2 out of 3 people found this review helpful.

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I have been shopping at this store, as well as in downtown Glendora for MANY years. I have never had a bad experience here. Furthermore, since the departure of 2 specific employees, one with blue hair and tattoos and one large, heavy set girl, the atmosphere in the shop has changed for the better. Without the dueling attitudes of the aforementioned employees, those who are experienced in the pet industry are able to shine. I find them to be very reasonably priced, quite knowledgeable and willing to help with whatever I need whether it be advice on a specific food or help out to my car with my purchases. I cannot say enough good things about this store and would reccommend it over any other local pet retailer.

5
★★★★★

I have been shopping at this store, as well as in downtown Glendora for MANY years. I have never had a bad experience here. Furthermore, since the departure of 2 specific employees, one with blue hair and tattoos and one large, heavy set girl, the atmosphere in the shop has changed for the better. Without the dueling attitudes of the aforementioned employees, those who are experienced in the pet industry are able to shine. I find them to be very reasonably priced, quite knowledgeable and willing to help with whatever I need whether it be advice on a specific food or help out to my car with my purchases. I cannot say enough good things about this store and would reccommend it over any other local pet retailer.

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0 out of 2 people found this review helpful.

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I have purchased many animals from Glendora Village Pets over the past 10 years. The owner is very informative and has always helped me when I had questions. Reading the other comments I can not see how people can think bad of the store. We all have bad days and it is not easy when someone elses bad day affects us but just think about how others feel when you have a bad day. Stop bad mouthing our small businesses. I would shop her 500 more times

5
★★★★★

I have purchased many animals from Glendora Village Pets over the past 10 years. The owner is very informative and has always helped me when I had questions. Reading the other comments I can not see how people can think bad of the store. We all have bad days and it is not easy when someone elses bad day affects us but just think about how others feel when you have a bad day. Stop bad mouthing our small businesses. I would shop her 500 more times

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0 out of 1 people found this review helpful.

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I LOVE this place the owners are nothing but nice i have never had a bad experience there. They are not expensive at all they are cheap compared to pet smart and pet co they also have better food for your pets. They also really care about your pets always asking how there doing. The girl with plugs and a tattoo on the back of her neck is great always nows here stuff

5
★★★★★

I LOVE this place the owners are nothing but nice i have never had a bad experience there. They are not expensive at all they are cheap compared to pet smart and pet co they also have better food for your pets. They also really care about your pets always asking how there doing. The girl with plugs and a tattoo on the back of her neck is great always nows here stuff

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0 out of 1 people found this review helpful.

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I think it is a great store. I bought two cats there years ago and they were, and are, the most wonderful pets. Yes, I've had to take them to vets for illness, but that was certainly not the pet shops fault. I would give the store a big thumbs up!

4
★★★★☆

I think it is a great store. I bought two cats there years ago and they were, and are, the most wonderful pets. Yes, I've had to take them to vets for illness, but that was certainly not the pet shops fault. I would give the store a big thumbs up!

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It does not matter what shop you go to, you are always going to have an experience, Good and bad, but this place is great! Don't let bitter people or those unhappy with a one time experience who cannot spell make to decide not to check it out for yourself. Go and visit and see for yourself!

5
★★★★★

It does not matter what shop you go to, you are always going to have an experience, Good and bad, but this place is great! Don't let bitter people or those unhappy with a one time experience who cannot spell make to decide not to check it out for yourself. Go and visit and see for yourself!

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.

i was present the day the bird came in for its wing clipping and thought the lady cutting the birds wings did the best she could with the info. provided the owner of the bird on the other hand was extremly out of line while the lady was catching the bird with what looked more like a bird net to me and she may have done it a little stronger and less careful then normal but i think she feared for the birds life due to the puppies jumpin around in the window.. I would take any one of my pets to this store befor anyother and would hope people were more honest about things

4
★★★★☆

i was present the day the bird came in for its wing clipping and thought the lady cutting the birds wings did the best she could with the info. provided the owner of the bird on the other hand was extremly out of line while the lady was catching the bird with what looked more like a bird net to me and she may have done it a little stronger and less careful then normal but i think she feared for the birds life due to the puppies jumpin around in the window.. I would take any one of my pets to this store befor anyother and would hope people were more honest about things

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I took my bird there to get groomed as in wings and nails and got a hell of a surprise. I warned the owner that the bird was normally uncaged and that I had not got his wings clipped in about a year. She proceeded to open the cage and have him jump on her finger like she was all powerful. My bird not familiar with her flew away. She repeatedly beat the exposed piping that he was perched on with a small goldfish net causing him to go in a panic mode. She then attempted to catch him in mid air with this small net causing him to crash into the store window. After he ran into the store window he fell into the puppy cage. She then swatted him with the net catching and dragging him across the bottom of the cage with his head down and somewhat twisted as he cried in pain. He now is missing a chunk of feathers and is traumatized.

0
★☆☆☆☆

I took my bird there to get groomed as in wings and nails and got a hell of a surprise. I warned the owner that the bird was normally uncaged and that I had not got his wings clipped in about a year. She proceeded to open the cage and have him jump on her finger like she was all powerful. My bird not familiar with her flew away. She repeatedly beat the exposed piping that he was perched on with a small goldfish net causing him to go in a panic mode. She then attempted to catch him in mid air with this small net causing him to crash into the store window. After he ran into the store window he fell into the puppy cage. She then swatted him with the net catching and dragging him across the bottom of the cage with his head down and somewhat twisted as he cried in pain. He now is missing a chunk of feathers and is traumatized.

Cons: Mistreatment of animals

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I took my bird there to get groomed as in wings and nails and got a hell of a surprise. I warned the owner that the bird was normally uncaged and that I had not got his wings clipped in about a year. She proceeded to open the cage and have him jump on her finger like she was Moses. My bird not familiar with her flew away. She repeatedly beat the exposed piping that he was perched on with a small goldfish net causing him to go in a panic mode. She then attempted to catch him in mid air with this small net causing him to crash into the store window. After he hit the store window he fell into the puppy cage. She then swatted him with the net catching and dragging him across the bottom of the cage with his head down and somewhat twisted as he cried in pain. he now is missing a chunk of feathers and is traumatized.

1
★☆☆☆☆

I took my bird there to get groomed as in wings and nails and got a hell of a surprise. I warned the owner that the bird was normally uncaged and that I had not got his wings clipped in about a year. She proceeded to open the cage and have him jump on her finger like she was Moses. My bird not familiar with her flew away. She repeatedly beat the exposed piping that he was perched on with a small goldfish net causing him to go in a panic mode. She then attempted to catch him in mid air with this small net causing him to crash into the store window. After he hit the store window he fell into the puppy cage. She then swatted him with the net catching and dragging him across the bottom of the cage with his head down and somewhat twisted as he cried in pain. he now is missing a chunk of feathers and is traumatized.

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0 out of 3 people found this review helpful.

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I have lived close by to the pet store for many years and have always recieved quality care!! We all have problems with pets here and there but if it was ever to the pets stores knowledge or if they were at fault they took care of it for me!! I highly recommend this store to anyone looking for a great pet that was raised by a family and not some mill......

5
★★★★★

I have lived close by to the pet store for many years and have always recieved quality care!! We all have problems with pets here and there but if it was ever to the pets stores knowledge or if they were at fault they took care of it for me!! I highly recommend this store to anyone looking for a great pet that was raised by a family and not some mill......

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Not only is this store exensive, but we purchased a puppy that ended up requiring extensive eye surgery in the thousands of dollars and still had to be put to asleep after all that.

2
★★☆☆☆

Not only is this store exensive, but we purchased a puppy that ended up requiring extensive eye surgery in the thousands of dollars and still had to be put to asleep after all that.

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0 out of 2 people found this review helpful.

 

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