The Luggage Center

★★★★☆
  • 2221 Shattuck Ave

    Berkeley, CA 94704

    Map & Directions
  • 510-843-3385

About The Luggage Center

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Hours
Sun, 11am - 6pm; Mon - Sat, 10am - 8pm

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I went into The Luggage Center and asked for a durable umbrella. The salesperson directed me to a $30 Samsonite.

I had owned it for one week and was using it for the second time when I tapped the tip on the sidewalk. (It wasn't raining and I was walking with the umbrella closed.) The plastic tip broke into three pieces and fell off.

When I went to The Luggage Center and asked for a replacement or a refund, the regional manager, Jaktar, pointed to a small sign by the register that said, "Sales on umbrellas are final." I pointed out that the umbrella rack I had been directed to was on the opposite side of the store and that there was no sign there. Jaktar was utterly intransigent; he refused to replace my week-old umbrella or to give me a store credit or a refund.

I was shocked and disappointed by his total indifference to me as a customer. I encourage you to consider purchasing your luggage, umbrella, etc. online because you'll surely find a better price and you will necessarily receive better customer service because The Luggage Center is as bad as it gets.

1
★☆☆☆☆

I went into The Luggage Center and asked for a durable umbrella. The salesperson directed me to a $30 Samsonite.

I had owned it for one week and was using it for the second time when I tapped the tip on the sidewalk. (It wasn't raining and I was walking with the umbrella closed.) The plastic tip broke into three pieces and fell off.

When I went to The Luggage Center and asked for a replacement or a refund, the regional manager, Jaktar, pointed to a small sign by the register that said, "Sales on umbrellas are final." I pointed out that the umbrella rack I had been directed to was on the opposite side of the store and that there was no sign there. Jaktar was utterly intransigent; he refused to replace my week-old umbrella or to give me a store credit or a refund.

I was shocked and disappointed by his total indifference to me as a customer. I encourage you to consider purchasing your luggage, umbrella, etc. online because you'll surely find a better price and you will necessarily receive better customer service because The Luggage Center is as bad as it gets.

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This is a great place to get suitcases and travel related items. The staff is always really helpful and they have a good selection of cheap to moderately priced items. Personally I have purchased or been given a rolling computer bag, a overhead bin suitcase, a large suitcase, and some other travel accessories from this store.

5
★★★★★

This is a great place to get suitcases and travel related items. The staff is always really helpful and they have a good selection of cheap to moderately priced items. Personally I have purchased or been given a rolling computer bag, a overhead bin suitcase, a large suitcase, and some other travel accessories from this store.

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A small, yet packed store, one can find any type of luggage they desire here. No designer, high priced pieces but you can find anything from a school back pack to a four piece world traveler set. The staff is helpful and polite but not pushy.

5
★★★★★

A small, yet packed store, one can find any type of luggage they desire here. No designer, high priced pieces but you can find anything from a school back pack to a four piece world traveler set. The staff is helpful and polite but not pushy.

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