Foothill Ranch Auto Spa

★★☆☆☆

About Foothill Ranch Auto Spa

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Automotive

Automotive
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2.25 4
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They are great, do a great job cleaining, are open 8 a.m. to 6 p.m. and the car doesn't smell afterward in the inside, like most places, however the above phone number is no longer correct the new number is 949-768-6000.

4
★★★★☆

They are great, do a great job cleaining, are open 8 a.m. to 6 p.m. and the car doesn't smell afterward in the inside, like most places, however the above phone number is no longer correct the new number is 949-768-6000.

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I have a Corporate account I set up for everyone from our company to go here to get their car washed. For the last 4 years everything has always been alright but today will be the last time me or any of our fleet will go there to get their car washed. Each time I go the owner shows me his bills at the counter and tells me that he is not going to be able to keep the doors open much longer and today I actually had to call the Police to get them to come and release my keys from behind the desk?

It is a long story but in short, stay as far away from this place as you can. The girl behind the front desk has the worst attitude I have ever seen and the owner isn't much better. The owner told me he was going to charge me $65 for storage while I was waiting for the Police. When they arrived they demanded he give me my keys and I got to leave. I am a professional male and have never been in a situation like this before in my life. Stay far away!

1
★☆☆☆☆

I have a Corporate account I set up for everyone from our company to go here to get their car washed. For the last 4 years everything has always been alright but today will be the last time me or any of our fleet will go there to get their car washed. Each time I go the owner shows me his bills at the counter and tells me that he is not going to be able to keep the doors open much longer and today I actually had to call the Police to get them to come and release my keys from behind the desk?

It is a long story but in short, stay as far away from this place as you can. The girl behind the front desk has the worst attitude I have ever seen and the owner isn't much better. The owner told me he was going to charge me $65 for storage while I was waiting for the Police. When they arrived they demanded he give me my keys and I got to leave. I am a professional male and have never been in a situation like this before in my life. Stay far away!

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I have brought my 2008 Honda Civic to Foothill Ranch Auto Spa since I bought it in May. I have never been very happy with the job (always leave something dirty), but it is close to my house so the convenience brought me back, until now.

On 8/17 I brought my car back for a wash. When it was done, I opened the door and saw a 1 inch round grease spot on my tan cloth driver seat. After 4 people tried to clean it, including 2 "managers", I was told that is as good as it is going to get and sent on my way. In addition, I was told that all of the employees denied seeing or doing any damage (no surprise there), and that it was probably like that when it came in. I was told to call back Monday and they will tell the GM what happened (yeah right) and he will resolve it. I doubt that since the "manager" refused to acknowledge any damage or wrongdoing in writing. Funny since the same "manager" admitted to me verbally that he didn't see anything on the seat when he drove it in, and that his employees are supposed to report any damage to him before trying to fix it. But since he was notified after the fact, nothing could be proven.

My car is 3 months old and has 3500 miles on it. The interior WAS spotless. Now it is spotless with the exception of a black mark and damaged cloth on the drivers seat.

We'll see what the GM says, but I don't have my hopes up for a positive resolution. I'm expecting this one to go to small claims court.

BEWARE of this place. I will NEVER go back here, no matter what car I have.

1
★☆☆☆☆

I have brought my 2008 Honda Civic to Foothill Ranch Auto Spa since I bought it in May. I have never been very happy with the job (always leave something dirty), but it is close to my house so the convenience brought me back, until now.

On 8/17 I brought my car back for a wash. When it was done, I opened the door and saw a 1 inch round grease spot on my tan cloth driver seat. After 4 people tried to clean it, including 2 "managers", I was told that is as good as it is going to get and sent on my way. In addition, I was told that all of the employees denied seeing or doing any damage (no surprise there), and that it was probably like that when it came in. I was told to call back Monday and they will tell the GM what happened (yeah right) and he will resolve it. I doubt that since the "manager" refused to acknowledge any damage or wrongdoing in writing. Funny since the same "manager" admitted to me verbally that he didn't see anything on the seat when he drove it in, and that his employees are supposed to report any damage to him before trying to fix it. But since he was notified after the fact, nothing could be proven.

My car is 3 months old and has 3500 miles on it. The interior WAS spotless. Now it is spotless with the exception of a black mark and damaged cloth on the drivers seat.

We'll see what the GM says, but I don't have my hopes up for a positive resolution. I'm expecting this one to go to small claims court.

BEWARE of this place. I will NEVER go back here, no matter what car I have.

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1 out of 1 people found this review helpful.

.

Their work is not consistent. It is better if you go during the day when it is not busy but on Saturday and Sunday they are swamped and things are missed. The price is reasonable compared to others. My wheels are often missed in the cleaning on busy days. I get tried of mentioning it. I still go because it is convenient to my house and try to go during a weekday.

3
★★★☆☆

Their work is not consistent. It is better if you go during the day when it is not busy but on Saturday and Sunday they are swamped and things are missed. The price is reasonable compared to others. My wheels are often missed in the cleaning on busy days. I get tried of mentioning it. I still go because it is convenient to my house and try to go during a weekday.

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1 out of 1 people found this review helpful.

 

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