Futon Shop

★★★☆☆
  • 633 N La Brea Ave # 101

    Los Angeles, CA 90036

    Map & Directions
  • 323-932-1700

About Futon Shop

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Details
Hours
Mon - Fri, 11am - 8pm; Sat, 10am - 7pm; Sun, 11am - 6pm

Home & Garden

Home & Garden
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2.5 6
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Purchased a futon and wood bed frame from the Los Angeles La Brea store for $1100+ 2 years ago and have not had a good night's sleep since....We rotated it turned it over placed in in the sun and really attempted to see if folowong the directions would make a difference.. They didn't and then thought let's put a regular mattress on the frame....At least we could get some benefit from this disaster.

We contacted The Futon shop via E and received a message from a Scott saying they could restuff it or you can purchase a new one at 50% off all upsells and there was no reason for the absence of handles on the king size mattress which we needed to turn the mattress without injury ...He did say that we could put a regular mattress on the wood frame. There was now a light at the end of this most uncomfortable tunnel .

We then received a message from the owner Suzane Diamond saying we should rotate it etc....She gave her phone number and I called thinking we could have a pleasant conversation and would talk about alternatives ..."out of the office"" will call you back in an hour"and and then "she is in a meeting". Needless to say she did not call back and sent a poorly worded E stating that she and Scott had answered our questions..

Now a caveat...read your warranty carefully and ask questions about what is covered...The bed frame which is wood is only guaranteed for one year ...Ortho mattress guarantees its mattresses for 15 years and if you should have a problem with the fame or bed Ortho will recctify it without a charge...The Futon Shop has a very limited warranty on the mattress and it is lumpy and indented then they will just tell you to follow their directions of turning etc.

I am not advocating Ortho and have no connection to them just offering a comparison.....

We as consumers deserve more than a sloppy E mail , meaningless lip service, and insincere comments....Our lumpy mattress will be taken to our garage and once we decipher the warranty may take some legal steps ....
In the interim we will purchase a regular mattress and will cross our fingers that the wood frame will be able to support a comfortable well made mattress......

Please understand that our being so upset could have been avoided if the owner had discussed our problems with us on the phone and at least would return one out of three phone calls... She is lacking any sort of consumer relations skills and in actuality doesn't seem to care at all..

Why tolerate poor quality items and poor customer service? Shop elsewhere...

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1
★☆☆☆☆

Purchased a futon and wood bed frame from the Los Angeles La Brea store for $1100+ 2 years ago and have not had a good night's sleep since....We rotated it turned it over placed in in the sun and really attempted to see if folowong the directions would make a difference.. They didn't and then thought let's put a regular mattress on the frame....At least we could get some benefit from this disaster.

We contacted The Futon shop via E and received a message from a Scott saying they could restuff it or you can purchase a new one at 50% off all upsells and there was no reason for the absence of handles on the king size mattress which we needed to turn the mattress without injury ...He did say that we could put a regular mattress on the wood frame. There was now a light at the end of this most uncomfortable tunnel .

We then received a message from the owner Suzane Diamond saying we should rotate it etc....She gave her phone number and I called thinking we could have a pleasant conversation and would talk about alternatives ..."out of the office"" will call you back in an hour"and and then "she is in a meeting". Needless to say she did not call back and sent a poorly worded E stating that she and Scott had answered our questions..

Now a caveat...read your warranty carefully and ask questions about what is covered...The bed frame which is wood is only guaranteed for one year ...Ortho mattress guarantees its mattresses for 15 years and if you should have a problem with the fame or bed Ortho will recctify it without a charge...The Futon Shop has a very limited warranty on the mattress and it is lumpy and indented then they will just tell you to follow their directions of turning etc.

I am not advocating Ortho and have no connection to them just offering a comparison.....

We as consumers deserve more than a sloppy E mail , meaningless lip service, and insincere comments....Our lumpy mattress will be taken to our garage and once we decipher the warranty may take some legal steps ....
In the interim we will purchase a regular mattress and will cross our fingers that the wood frame will be able to support a comfortable well made mattress......

Please understand that our being so upset could have been avoided if the owner had discussed our problems with us on the phone and at least would return one out of three phone calls... She is lacking any sort of consumer relations skills and in actuality doesn't seem to care at all..

Why tolerate poor quality items and poor customer service? Shop elsewhere...

Edit Remove Send to a Friend Link to This Review

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I was online and found there shop at Melrose and La Brea area. parked at the gas station next door. Lee help me out finding a great Futon mattress and frame and cover. It works well in my house it sits so that it doesn't have to be pulled away from the wall to use it. My mom said the futon was like sleeping on her 4000 dollar mattress at home. She was a very happy guest. Thanks Lee for helping me out with this futon set and making my Thanksgiving Holiday Better.

2
★★★★★

I was online and found there shop at Melrose and La Brea area. parked at the gas station next door. Lee help me out finding a great Futon mattress and frame and cover. It works well in my house it sits so that it doesn't have to be pulled away from the wall to use it. My mom said the futon was like sleeping on her 4000 dollar mattress at home. She was a very happy guest. Thanks Lee for helping me out with this futon set and making my Thanksgiving Holiday Better.

Pros: Best Organic Beds I Could Find for a great Price

Cons: Not Your Mom and Pop Store

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After I learned that my back deck of the futon was cracked, I went to the Futon Shop at Encino. They told me to contact the RMA dept via email. I emailed them. They replied me once when they ask if it's cracked on my seat deck or back deck., so I replied back quickly. After that, they never replied back. That was last summer (july 2008). So I decided to tried it again today (Jan 2009) because my sister in law is moving in. I emailed them the same thing. They seem to improved by replied back sooner, but they said "it is too late". Huh ? Why they did not answer sooner on last July. Looks like they did on purpose to wait till the warranty expired then say "Oh too late". Ripped off. Please do not buy anything from the Futon Shop. Terrible and dishonest service. Stay away from them.

1
★☆☆☆☆

After I learned that my back deck of the futon was cracked, I went to the Futon Shop at Encino. They told me to contact the RMA dept via email. I emailed them. They replied me once when they ask if it's cracked on my seat deck or back deck., so I replied back quickly. After that, they never replied back. That was last summer (july 2008). So I decided to tried it again today (Jan 2009) because my sister in law is moving in. I emailed them the same thing. They seem to improved by replied back sooner, but they said "it is too late". Huh ? Why they did not answer sooner on last July. Looks like they did on purpose to wait till the warranty expired then say "Oh too late". Ripped off. Please do not buy anything from the Futon Shop. Terrible and dishonest service. Stay away from them.

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1 out of 1 people found this review helpful.

.

I bought a futon 7 years ago at this store because it was the best price I could find. I still have the futon and it is still in good condition. I was going to buy a futon cover there today but their cheapest was $80. They are good for a shop that you can shop in person at, but they are not competitive with online prices.

3
★★★☆☆

I bought a futon 7 years ago at this store because it was the best price I could find. I still have the futon and it is still in good condition. I was going to buy a futon cover there today but their cheapest was $80. They are good for a shop that you can shop in person at, but they are not competitive with online prices.

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Bought an $800 futon mattress 3 years ago; it has a "lifetime expectancy" of 10-15 years, but developed a serious dip in the middle of the bed, even after following all directions such as flipping the bed every month. Spoke with the San Fransisco as well as the Los Angeles stores, and no satisfaction, not even a better deal on buying a new bed, was given. DON'T TRUST THE LIFETIME EXPECTANCY. DON'T BELIEVE THEM WHEN THEY TELL YOU YOUR BED WILL LAST YOU 10 YEARS. IT WON'T LAST YOU EVEN THREE.

PROS:
CONS: Terrible quality, expensive, false advertising.

1
★☆☆☆☆

Bought an $800 futon mattress 3 years ago; it has a "lifetime expectancy" of 10-15 years, but developed a serious dip in the middle of the bed, even after following all directions such as flipping the bed every month. Spoke with the San Fransisco as well as the Los Angeles stores, and no satisfaction, not even a better deal on buying a new bed, was given. DON'T TRUST THE LIFETIME EXPECTANCY. DON'T BELIEVE THEM WHEN THEY TELL YOU YOUR BED WILL LAST YOU 10 YEARS. IT WON'T LAST YOU EVEN THREE.

PROS:
CONS: Terrible quality, expensive, false advertising.

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1 out of 1 people found this review helpful.

.

Looked around here, have many different futons and frames, better than the rest of the chop shops -- however you do pay a steep price premium for that. Service is good and friendly, and the futons are some of the newer designs.

PROS: Selection, design, quality
CONS: Price

4
★★★★☆

Looked around here, have many different futons and frames, better than the rest of the chop shops -- however you do pay a steep price premium for that. Service is good and friendly, and the futons are some of the newer designs.

PROS: Selection, design, quality
CONS: Price

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