Pep Boys Auto Parts & Service

★★☆☆☆
  • 1135 E Colorado Blvd

    Pasadena, CA 91106

    Map & Directions
  • 626-793-8181

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Smog Testing
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      2.0909 11
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      .

      When I worked by this shop I took my car there for quite a few things and never had a problem here with any of their work and the manager is nice.

      5
      ★★★★★

      When I worked by this shop I took my car there for quite a few things and never had a problem here with any of their work and the manager is nice.

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      .

      I was very disappointed with their customer service. I had called earlier and they told me they could fix my tire within an hour. I arrived to find the guy behind the counter to be rude and short with me. I do not recommend this place. I went across the street to firestone and got amazing and quick service. Just being friendly can really make the difference. Thanks firestone for your service.

      1
      ★☆☆☆☆

      I was very disappointed with their customer service. I had called earlier and they told me they could fix my tire within an hour. I arrived to find the guy behind the counter to be rude and short with me. I do not recommend this place. I went across the street to firestone and got amazing and quick service. Just being friendly can really make the difference. Thanks firestone for your service.

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      .

      Pep Boys is Pasadena is a really great locations to bring your car for repairs. I have had my car serviced there for 3 years and the service is always outstanding and they help you resolve an issues beyond regular service issues. Jesus is my current front counter Manager and he is always courteous and knows detials about my car service which helps me get through the initial coversation of what is needed. They are good at getting your car in and out within an hour or two depending upon the day or time and will let you know when they will have it ready or call when it is completed. The extra attention and personal serivce keeps me coming back for more. With a fleet vehicle they make it easy and even work with fleet company when things like tires need replacing or other issue arise like check engine light is on. They also will work with other mechanics to get the trouble fixed and if it means they send to someone else to complete the job they do that with a smile for their customers.. Thanks Pep Boys Pasadena especially Jesus for making my car servicing experince a pleasant one every 3 to 5 thousand miles for the past three years. Thank you!

      5
      ★★★★★

      Pep Boys is Pasadena is a really great locations to bring your car for repairs. I have had my car serviced there for 3 years and the service is always outstanding and they help you resolve an issues beyond regular service issues. Jesus is my current front counter Manager and he is always courteous and knows detials about my car service which helps me get through the initial coversation of what is needed. They are good at getting your car in and out within an hour or two depending upon the day or time and will let you know when they will have it ready or call when it is completed. The extra attention and personal serivce keeps me coming back for more. With a fleet vehicle they make it easy and even work with fleet company when things like tires need replacing or other issue arise like check engine light is on. They also will work with other mechanics to get the trouble fixed and if it means they send to someone else to complete the job they do that with a smile for their customers.. Thanks Pep Boys Pasadena especially Jesus for making my car servicing experince a pleasant one every 3 to 5 thousand miles for the past three years. Thank you!

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      .

      this is more like a highschool auto shop then a real shop i usually change my own oil but it was raining i go into PEPBOYS and get a simple oil change after waiting an hour and a half when there is only 2 people having work done is not ok then i get my car back get it home check the oil and its low a FULL QUART of oil theres oil marks on my paint and dashboard and all of a sudden now my transmission leaks bad !! DO NOT GO TO ANY ANY ANY PEP BOYS EVER !!!!!! they need to shut down all opperations and start from scratch again on who they hire ! im 32 year old man never go there if you want that service bring it to your kids highschool to take apart and put back together. be smart...

      1
      ★☆☆☆☆

      this is more like a highschool auto shop then a real shop i usually change my own oil but it was raining i go into PEPBOYS and get a simple oil change after waiting an hour and a half when there is only 2 people having work done is not ok then i get my car back get it home check the oil and its low a FULL QUART of oil theres oil marks on my paint and dashboard and all of a sudden now my transmission leaks bad !! DO NOT GO TO ANY ANY ANY PEP BOYS EVER !!!!!! they need to shut down all opperations and start from scratch again on who they hire ! im 32 year old man never go there if you want that service bring it to your kids highschool to take apart and put back together. be smart...

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      .

      After they had replaced my starter motor they ended up miswiring something to where I smelled burning plastic while driving home. That caused my both my 4 month battery and 8 month alternator to go bad after they fixed the wire short.

      They said them shorting the electrical system wouldn't cause the battery and alternator any problems and I must have bought bad parts.

      They aren't to be trusted with your car.

      PROS: good parking
      CONS: shoddy repairs, dishonest

      1
      ★☆☆☆☆

      After they had replaced my starter motor they ended up miswiring something to where I smelled burning plastic while driving home. That caused my both my 4 month battery and 8 month alternator to go bad after they fixed the wire short.

      They said them shorting the electrical system wouldn't cause the battery and alternator any problems and I must have bought bad parts.

      They aren't to be trusted with your car.

      PROS: good parking
      CONS: shoddy repairs, dishonest

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      .

      I went in to pep boys to have a tune up and my power steering fixed. Two day later I get my car back with a 700$ bill and my power steering still not working correctly. The guy told me it was because My carburator was leaking air and made my power steering work poorly. Then about three months later I called the service depart to get a price on a part and they quoted me the wrong price.

      PROS: good place for a oil change
      CONS: to many young guys fresh out of auto school and no experience!

      2
      ★★☆☆☆

      I went in to pep boys to have a tune up and my power steering fixed. Two day later I get my car back with a 700$ bill and my power steering still not working correctly. The guy told me it was because My carburator was leaking air and made my power steering work poorly. Then about three months later I called the service depart to get a price on a part and they quoted me the wrong price.

      PROS: good place for a oil change
      CONS: to many young guys fresh out of auto school and no experience!

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      .

      Very rude people, unwilling to take responsibility for their work,

      0
      ★☆☆☆☆

      Very rude people, unwilling to take responsibility for their work,

      .

      I would advise anybody to avoid this shop. I had the worst car service experience there.

      I went for a brake inspection. After 5 hours instead of the 3 hours that they told me, they took the brake apart and was unable to put it back. At first they said it's because it's "really hard to take out and really hard to put back in, and since you're coming in tomorrow to fix it, I'll just leave it like this for now." I wanted an inspection and never said I was going to choose them for any repair job. They told me the brakes wil feel funny, meaning it will be lose and will take a lot longer to brake than normal. I asked if it is safe to drive like that, they said it's safe.

      The brake felt too unusual to be considered "safe" to drive. So I went back and asked that they put it back to the way it was. Now they said it is impossible to do that because the adjustor inside the drums were broken before they took it apart, and since it's broken, they can't put it back. I'll have to repair it. When I questioned further by it can't be put back, they brushed me off saying: "It's common sense."

      Throughout the conversation they did not apologize once for the inconvenienced they caused me, except when the guy was about to take off from work. He told me to talk to the manager the next day.

      The manager was working on his computer and couldn't bother to look at me when I told him the situation. He knew the situation, he said, and there is nothing he can do about it. I told him that I don't blame the shop for not putting the brake to normal because it's already broken, but I need a written statement that it is safe, this is just in case that something does happen to the brake and I have an car crash or something. He refused to sign it. He dealt with many other things during this conversation and left abruptly, leaving me in the lobby.

      PROS:
      CONS: Very poor costumer service, very rude, all the way from the technicians to

      1
      ★☆☆☆☆

      I would advise anybody to avoid this shop. I had the worst car service experience there.

      I went for a brake inspection. After 5 hours instead of the 3 hours that they told me, they took the brake apart and was unable to put it back. At first they said it's because it's "really hard to take out and really hard to put back in, and since you're coming in tomorrow to fix it, I'll just leave it like this for now." I wanted an inspection and never said I was going to choose them for any repair job. They told me the brakes wil feel funny, meaning it will be lose and will take a lot longer to brake than normal. I asked if it is safe to drive like that, they said it's safe.

      The brake felt too unusual to be considered "safe" to drive. So I went back and asked that they put it back to the way it was. Now they said it is impossible to do that because the adjustor inside the drums were broken before they took it apart, and since it's broken, they can't put it back. I'll have to repair it. When I questioned further by it can't be put back, they brushed me off saying: "It's common sense."

      Throughout the conversation they did not apologize once for the inconvenienced they caused me, except when the guy was about to take off from work. He told me to talk to the manager the next day.

      The manager was working on his computer and couldn't bother to look at me when I told him the situation. He knew the situation, he said, and there is nothing he can do about it. I told him that I don't blame the shop for not putting the brake to normal because it's already broken, but I need a written statement that it is safe, this is just in case that something does happen to the brake and I have an car crash or something. He refused to sign it. He dealt with many other things during this conversation and left abruptly, leaving me in the lobby.

      PROS:
      CONS: Very poor costumer service, very rude, all the way from the technicians to

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      .

      I like Pep Boys for basic parts - air filters, headlights, car wash, etc. I don't exactly go there for my brake pads and that sort of thing, but it's a cheap place to get the cheap and often replaced parts. I find that the employees usually aren't all that useful, so I don't really bother asking them for help. The prices are pretty cheap. It's not exactly the cleanest store in town.

      PROS: cheap parts
      CONS: cheap parts =)

      3
      ★★★☆☆

      I like Pep Boys for basic parts - air filters, headlights, car wash, etc. I don't exactly go there for my brake pads and that sort of thing, but it's a cheap place to get the cheap and often replaced parts. I find that the employees usually aren't all that useful, so I don't really bother asking them for help. The prices are pretty cheap. It's not exactly the cleanest store in town.

      PROS: cheap parts
      CONS: cheap parts =)

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      .

      I had a super emergency brake situation on a Sunday afternoon, and these guys were really helpful in a fix ... but I wouldn't recommend them if you've got the time to shop elsewhere. They did a really really incredibly shotty job on my brakes, so much so that I needed to get them done AGAIN at the dealer. For a quick oil change, these are your guys, but for anything else, go elsewhere.

      2
      ★★☆☆☆

      I had a super emergency brake situation on a Sunday afternoon, and these guys were really helpful in a fix ... but I wouldn't recommend them if you've got the time to shop elsewhere. They did a really really incredibly shotty job on my brakes, so much so that I needed to get them done AGAIN at the dealer. For a quick oil change, these are your guys, but for anything else, go elsewhere.

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      .

      If you don't play their game their way, they'll simply say "get out of here!

      1
      ★☆☆☆☆

      If you don't play their game their way, they'll simply say "get out of here!

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