Pet Food Depot

★★★★☆
  • 425 Portage Ave

    Palo Alto, CA 94306

    Map & Directions
  • 650-852-1277

About Pet Food Depot

Hours
Mon - Fri, 9:30am - 7pm; Sat, 9am - 6pm; Sun, 10am - 6pm

Pets & Animals

Pets & Animals
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Horrible service: I went to use the perfectly legitimate $1 off Wellness canned food coupon I get from Wellness in the mailing list, and the owner does not want to accept it. There was nothing wrong with what i was using the coupon for,

3
★★★★★

Horrible service: I went to use the perfectly legitimate $1 off Wellness canned food coupon I get from Wellness in the mailing list, and the owner does not want to accept it. There was nothing wrong with what i was using the coupon for,

.

I won't go back there. The location is convenient for me which was the only reason I shopped there: the experience usually ended with an unnecessarily long checkout. My last trip there, however, will truly be my last: The owner was unaccountably rude and attempted to bait and switch. I handed him a coupon for a free can of cat food that came on a bag of kibbles I was buying. He told me the coupon wasn't for that size can I had selected. I had read the fine print on the coupon so I knew he was wrong. He continued to argue with me, telling me that other coupons were for smaller cans. in retrospect, I wish I'd said, "Really? I bet you can't find such a coupon. If you can't, you can give me my whole order for free or I'll leave." The pet supply stores on Woodside Road may be chains, but at least the kids who work there try to be honest and polite to the customers.

1
★☆☆☆☆

I won't go back there. The location is convenient for me which was the only reason I shopped there: the experience usually ended with an unnecessarily long checkout. My last trip there, however, will truly be my last: The owner was unaccountably rude and attempted to bait and switch. I handed him a coupon for a free can of cat food that came on a bag of kibbles I was buying. He told me the coupon wasn't for that size can I had selected. I had read the fine print on the coupon so I knew he was wrong. He continued to argue with me, telling me that other coupons were for smaller cans. in retrospect, I wish I'd said, "Really? I bet you can't find such a coupon. If you can't, you can give me my whole order for free or I'll leave." The pet supply stores on Woodside Road may be chains, but at least the kids who work there try to be honest and polite to the customers.

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.

After shopping at Pet Food Depot in Palo Alto on El Camino for over twenty years and buying canned dog food for 3 dogs, every other week, I am very disappointed and will never shop at Pet Food Depot again. I bought a product that only when I got home I discovered it had gone bad. The owner would not refund or replace item, would not let me finish a sentence, raised his voice at me and slammed down my items on the counter and took them away as if he wouldn't sell them to me. I even showed the owner that the sales person behind the counter had opened the replacement product that I was going to buy before I left with it this time and it had gone bad too. Even after the owner saw the product on his shelf currently was bad would not refund or replace the item. He has lost me as a customer, I have spent thousands of dollars in that store over the years. I hope he enjoys his $6.99 item and is happy in his greed. Be careful, they do not have air conditioning in their store and products can go bad!

3
★★★☆☆

After shopping at Pet Food Depot in Palo Alto on El Camino for over twenty years and buying canned dog food for 3 dogs, every other week, I am very disappointed and will never shop at Pet Food Depot again. I bought a product that only when I got home I discovered it had gone bad. The owner would not refund or replace item, would not let me finish a sentence, raised his voice at me and slammed down my items on the counter and took them away as if he wouldn't sell them to me. I even showed the owner that the sales person behind the counter had opened the replacement product that I was going to buy before I left with it this time and it had gone bad too. Even after the owner saw the product on his shelf currently was bad would not refund or replace the item. He has lost me as a customer, I have spent thousands of dollars in that store over the years. I hope he enjoys his $6.99 item and is happy in his greed. Be careful, they do not have air conditioning in their store and products can go bad!

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i have been shopping at Pet Food Depot for just over 1 year. they have always been super helpful and extremely sincere. they have always been more cost conscious than the large chains.
i recently (1/5/2008) tried to exchange an item for a larger size (which cost more) and the lady who helped me was EXTREMELY rude and inconsiderate.
she walked up to me and had a chip on her shoulder from the moment she opened her mouth. it was as if she was having a bad day and wanted to take it out on me.
everyone in the front of the store was COMPLETELY taken by surprise by her rude and inapropriate behavior.
i have lived in palo alto for over 4 years, and i will NEVER return to this store because of one poor employee

0
★☆☆☆☆

i have been shopping at Pet Food Depot for just over 1 year. they have always been super helpful and extremely sincere. they have always been more cost conscious than the large chains.
i recently (1/5/2008) tried to exchange an item for a larger size (which cost more) and the lady who helped me was EXTREMELY rude and inconsiderate.
she walked up to me and had a chip on her shoulder from the moment she opened her mouth. it was as if she was having a bad day and wanted to take it out on me.
everyone in the front of the store was COMPLETELY taken by surprise by her rude and inapropriate behavior.
i have lived in palo alto for over 4 years, and i will NEVER return to this store because of one poor employee

Pros: great location, great selection

Cons: extremely rude customer service (1 employee)

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Great products and prices. The food they carry is only the best quality. Prices are much cheaper than the big chain stores. Employees are knowledgeable and friendly.

4
★★★★☆

Great products and prices. The food they carry is only the best quality. Prices are much cheaper than the big chain stores. Employees are knowledgeable and friendly.

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.

I have been buying supplies for my dog at Pet Food Depot for the past 3 years. They offer a wide selection of pet foods at reasonable prices. They also have a varied selection of other items, including grooming supplies, and even pet clothing! They are conveniently located on El Camino so it is easy to stop by on the way home.

4
★★★★☆

I have been buying supplies for my dog at Pet Food Depot for the past 3 years. They offer a wide selection of pet foods at reasonable prices. They also have a varied selection of other items, including grooming supplies, and even pet clothing! They are conveniently located on El Camino so it is easy to stop by on the way home.

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.

They carry a good variety of food for all kinds of pets, except fish. They are kind and knowledgable. They even had calcium for my Tortoise. No organic pet food though.

PROS:
CONS: No organics

4
★★★★☆

They carry a good variety of food for all kinds of pets, except fish. They are kind and knowledgable. They even had calcium for my Tortoise. No organic pet food though.

PROS:
CONS: No organics

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.

Their store on El Camino near Fry's is crammed with pallets of alll the high-end and healthy foods for your pet, as well as all the toys and accessories you need. I especially like that there is usually a cat or two lounging on the counter by the register.

4
★★★★☆

Their store on El Camino near Fry's is crammed with pallets of alll the high-end and healthy foods for your pet, as well as all the toys and accessories you need. I especially like that there is usually a cat or two lounging on the counter by the register.

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.

As compared to the chain stores, Pet Food Depot is heaven on earth. You can stop by the store, get instant help from someone at the desk and be out of there in no time. It is a great place to go for your pet and critter needs.

5
★★★★★

As compared to the chain stores, Pet Food Depot is heaven on earth. You can stop by the store, get instant help from someone at the desk and be out of there in no time. It is a great place to go for your pet and critter needs.

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.

Pet food Depot is a great local business, providing all sorts of pet supplies in a convenient and competitive way. We alwys buy our pet food there (usually finding a sale price), and can't leave without picking up a few treats or new pet toys. The staff is helpful and they have a complete inventory for your pet needs.

4
★★★★☆

Pet food Depot is a great local business, providing all sorts of pet supplies in a convenient and competitive way. We alwys buy our pet food there (usually finding a sale price), and can't leave without picking up a few treats or new pet toys. The staff is helpful and they have a complete inventory for your pet needs.

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.

Pet Food Depot has quality food at decent prices. They are knowlegeable and courteous towards their costomers. You will find all you pet needs in one place. Give them a try..

4
★★★★☆

Pet Food Depot has quality food at decent prices. They are knowlegeable and courteous towards their costomers. You will find all you pet needs in one place. Give them a try..

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Just around the corner from Fry's, this pet store has a very broad selection of products for all types of pets. We have a rabbit and they are the only ones who carry the food she will eat--picky eater. Thye also stand behind their products and if there is a problem, they will make it right.

PROS: Broad selection and very knowledgeable
CONS: Some pricing is a bit higher than the larger chains

5
★★★★★

Just around the corner from Fry's, this pet store has a very broad selection of products for all types of pets. We have a rabbit and they are the only ones who carry the food she will eat--picky eater. Thye also stand behind their products and if there is a problem, they will make it right.

PROS: Broad selection and very knowledgeable
CONS: Some pricing is a bit higher than the larger chains

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.

This store has a huge selection of quality pet food and other pet supplies. The staff is very friendly and knowledgeable. They're located right on El Camino with plenty of parking.

PROS: Huge selection, good staff, good location with lots of parking.
CONS: None.

5
★★★★★

This store has a huge selection of quality pet food and other pet supplies. The staff is very friendly and knowledgeable. They're located right on El Camino with plenty of parking.

PROS: Huge selection, good staff, good location with lots of parking.
CONS: None.

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