Mac Advantage

★★★★★
  • 1549 Magnolia Ave

    Rohnert Park, CA 94928

    Map & Directions
  • 707-664-0400

About Mac Advantage

Hours
Monday - Friday 10AM-6PM After Hours/Emergency Service by Appointment

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5 19
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Apple help in Santa Rosa at it's very, very best! The Apple Store sent me to MacAdvantage when my macbook failed in the middle of an event I was producing in Sonoma County. Within a few hours of drop off, Mac Advantage repaired my iMac, plus, they loaned me a MacBook while they repaired it! They had the parts in stock. Quick & cost effective repair. Great value. Extra fast emergency service. Mac help and Apple support just doesn't get any better than this!

5
★★★★★

Apple help in Santa Rosa at it's very, very best! The Apple Store sent me to MacAdvantage when my macbook failed in the middle of an event I was producing in Sonoma County. Within a few hours of drop off, Mac Advantage repaired my iMac, plus, they loaned me a MacBook while they repaired it! They had the parts in stock. Quick & cost effective repair. Great value. Extra fast emergency service. Mac help and Apple support just doesn't get any better than this!

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Top notch Santa Rosa Mac Repair - affordable, high quality, fast honest service. Free diagnosis too! They're GrrrRRRRrrreat!

5
★★★★★

Top notch Santa Rosa Mac Repair - affordable, high quality, fast honest service. Free diagnosis too! They're GrrrRRRRrrreat!

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My Apple computer crashed while attending a conference in the area. The fabulous technician at this mac repair shop told me my issue was covered by Apple under some sort of extended warranty program, even though it was past the date the original warranty had expired. Since I was presenting at the conference, this creative shop transferred all my conference materials onto a loaner computer (including my power point type presentation & documents of handouts to print out) so I was able to present on schedule! Since returning home to LA, I've used their wonderful remote service - they do computer repairs through the internet by connecting to my Mac at my office in LA!

5
★★★★★

My Apple computer crashed while attending a conference in the area. The fabulous technician at this mac repair shop told me my issue was covered by Apple under some sort of extended warranty program, even though it was past the date the original warranty had expired. Since I was presenting at the conference, this creative shop transferred all my conference materials onto a loaner computer (including my power point type presentation & documents of handouts to print out) so I was able to present on schedule! Since returning home to LA, I've used their wonderful remote service - they do computer repairs through the internet by connecting to my Mac at my office in LA!

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Tam at Mac Repair never ceases to amaze us with his generous customer service and the unparalleled value of his support. When a hard drive I'd had replaced nearly two years ago began faltering - I brought it in for replacement under

3
★★★★★

Tam at Mac Repair never ceases to amaze us with his generous customer service and the unparalleled value of his support. When a hard drive I'd had replaced nearly two years ago began faltering - I brought it in for replacement under

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Extraordinary value - including a truly Free diagnosis - with no obligation. Also of tremendous value - and convenience are their remote services - from my office, I log on to a site giving the technician access to my mac - and the repair is done without having to haul my equipment in - or schedule onsite service. Each of the four technicians I've worked with has demonstrated unparalleled expertise & know-how, and worked quickly and efficiently to resolve many complex issues - from a coffee spill in my MacBook to a hard drive failure requiring data recovery to remote & phone support and an onsite to set up my server & network. MacAdvantage is the only shop I've worked with (in two decades as a mac user) that carries in customer equipment - and offers the level and variety of services they do - data recovery, liquid damage, education, remote support, hardware, software, photography support. . . . they even repaired my TiVo box!

5
★★★★★

Extraordinary value - including a truly Free diagnosis - with no obligation. Also of tremendous value - and convenience are their remote services - from my office, I log on to a site giving the technician access to my mac - and the repair is done without having to haul my equipment in - or schedule onsite service. Each of the four technicians I've worked with has demonstrated unparalleled expertise & know-how, and worked quickly and efficiently to resolve many complex issues - from a coffee spill in my MacBook to a hard drive failure requiring data recovery to remote & phone support and an onsite to set up my server & network. MacAdvantage is the only shop I've worked with (in two decades as a mac user) that carries in customer equipment - and offers the level and variety of services they do - data recovery, liquid damage, education, remote support, hardware, software, photography support. . . . they even repaired my TiVo box!

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Exceptional Value - including free diagnosis (other shops quoted $30 or more just to assess my macbook). Apple Store in the mall quoted $700 to repair my new (3 month old) MacBook after coffee was spilled into it voiding the warranty.

3
★★★★★

Exceptional Value - including free diagnosis (other shops quoted $30 or more just to assess my macbook). Apple Store in the mall quoted $700 to repair my new (3 month old) MacBook after coffee was spilled into it voiding the warranty.

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Is love too strong a word for a company that treats customers with the utmost respect and genuine kindness, is professional, efficient and exceeds expectations - recovering priceless & irreplaceable photos and original music, all for LESS than the PRICE originally QUOTED? It was as if a part of my soul was lost. Photos of family no longer with us, the creative outpouring of music created in the depths of grief & heights of joy all gone. . . My computer hard drive failed while I was traveling overseas and I was in utter despair to find out my backup hard drive was missing years of photos & creative work along with several months of financial records. A local shop said my only hope was a very costly out of town data recovery place, that it would take weeks before I'd find out if they were successful and cost up to three thousand dollars! A quick search online led to The Mac Advantage - a local shop with glowing reviews all over the internet and on their website (from Medtronic, Whole Foods Market, Agilent, Friedmans, UCSF . . .) The Mac Advantage does DATA recovery in their shop near Sonoma State University. While checking in my computer - despairing - another customer arrived to pick up his recovered data. He was gushing with gratitude - they'd recovered 'EVERYTHING' he told me (& anyone who'd listen). I admit I was envious of his joy, and I hoped I'd be so lucky. Fast forward to a few days later when I became the effusive customer, singing praises to the Mac Advantage to anyone who'd listen, trying not to gloat, confirming EVERYTHING was there. I love those guys. They gave me back 'a little piece of my heart'. I'm going to go out and do something really nice for someone today.

5
★★★★★

Is love too strong a word for a company that treats customers with the utmost respect and genuine kindness, is professional, efficient and exceeds expectations - recovering priceless & irreplaceable photos and original music, all for LESS than the PRICE originally QUOTED? It was as if a part of my soul was lost. Photos of family no longer with us, the creative outpouring of music created in the depths of grief & heights of joy all gone. . . My computer hard drive failed while I was traveling overseas and I was in utter despair to find out my backup hard drive was missing years of photos & creative work along with several months of financial records. A local shop said my only hope was a very costly out of town data recovery place, that it would take weeks before I'd find out if they were successful and cost up to three thousand dollars! A quick search online led to The Mac Advantage - a local shop with glowing reviews all over the internet and on their website (from Medtronic, Whole Foods Market, Agilent, Friedmans, UCSF . . .) The Mac Advantage does DATA recovery in their shop near Sonoma State University. While checking in my computer - despairing - another customer arrived to pick up his recovered data. He was gushing with gratitude - they'd recovered 'EVERYTHING' he told me (& anyone who'd listen). I admit I was envious of his joy, and I hoped I'd be so lucky. Fast forward to a few days later when I became the effusive customer, singing praises to the Mac Advantage to anyone who'd listen, trying not to gloat, confirming EVERYTHING was there. I love those guys. They gave me back 'a little piece of my heart'. I'm going to go out and do something really nice for someone today.

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I'd authorized $450. Expected to pay more than that. But they got it all for $300! The photos would have been lost forever. I got lucky. Honest, fast, exceeded all expectations. First-rate!

5
★★★★★

I'd authorized $450. Expected to pay more than that. But they got it all for $300! The photos would have been lost forever. I got lucky. Honest, fast, exceeded all expectations. First-rate!

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When my hard drive crashed (a potentially devastating blow to my career) and Apple couldn't recover the data, a couple of consultants at the Apple Genius Bar said Tam is THE Go-To-Guy for DATA Recovery in Santa Rosa. Tam works at the Mac Advantage. Long story short - he recovered EVERYTHING - all the files from both my Windows & Mac partitions, all those crucial designs, photos, footage and graphics I'd lost. He accomplished this within a couple of days and for less than half the price I'd anticipated. (Another Data Recovery company quoted four times as much with up to two weeks turnaround) From the exquisitely pleasant voiced person who answered my call & soothed me more than she'll ever know (in my hour of utter desperation and despite my crazed & frantic demeanor), to the gorgeous young woman who checked me in (her beauty & charm almost made me forget the crushing seriousness of the potential data loss) & the extremely knowledgeable young uber tech (who gave me hope - of not losing my job due to my absurdly careless handling of a crucial company project) to the brilliant Tam - the savior - the one who recovered it all and probably prevented my becoming a pariah at work and potentially losing my job and good name (Any fool knows to have career making/career breaking data backed up). And they saved it all - they saved my life for a pittance.

5
★★★★★

When my hard drive crashed (a potentially devastating blow to my career) and Apple couldn't recover the data, a couple of consultants at the Apple Genius Bar said Tam is THE Go-To-Guy for DATA Recovery in Santa Rosa. Tam works at the Mac Advantage. Long story short - he recovered EVERYTHING - all the files from both my Windows & Mac partitions, all those crucial designs, photos, footage and graphics I'd lost. He accomplished this within a couple of days and for less than half the price I'd anticipated. (Another Data Recovery company quoted four times as much with up to two weeks turnaround) From the exquisitely pleasant voiced person who answered my call & soothed me more than she'll ever know (in my hour of utter desperation and despite my crazed & frantic demeanor), to the gorgeous young woman who checked me in (her beauty & charm almost made me forget the crushing seriousness of the potential data loss) & the extremely knowledgeable young uber tech (who gave me hope - of not losing my job due to my absurdly careless handling of a crucial company project) to the brilliant Tam - the savior - the one who recovered it all and probably prevented my becoming a pariah at work and potentially losing my job and good name (Any fool knows to have career making/career breaking data backed up). And they saved it all - they saved my life for a pittance.

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When Suzanne, owner of the respected PC computer repair company, Compuwiz spoke to our business group about computer maintenance, virus protection and data back up, she said Mac Advantage is the company she relies on for Apple Computer support! There are only two Apples in our office, and to my knowledge, they'd never needed service. The day after Suzanne's talk, while downloading windows media player on the G5, it crashed, files disappeared and could not be located. This was merely days before a huge annual event, with 8 hours of intensive work NOT backed up. We were in a desperate situation, with no time to spare. One call was all it took. Mac Advantage arranged for a courier to pick up our computer within 30 minutes of our call, recovered all our files, replaced our hard drive, set up an automated twice daily back up and had us back to work first thing the following day! Absolutely Superb Service.

5
★★★★★

When Suzanne, owner of the respected PC computer repair company, Compuwiz spoke to our business group about computer maintenance, virus protection and data back up, she said Mac Advantage is the company she relies on for Apple Computer support! There are only two Apples in our office, and to my knowledge, they'd never needed service. The day after Suzanne's talk, while downloading windows media player on the G5, it crashed, files disappeared and could not be located. This was merely days before a huge annual event, with 8 hours of intensive work NOT backed up. We were in a desperate situation, with no time to spare. One call was all it took. Mac Advantage arranged for a courier to pick up our computer within 30 minutes of our call, recovered all our files, replaced our hard drive, set up an automated twice daily back up and had us back to work first thing the following day! Absolutely Superb Service.

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The Apple store couldn't get my hard drive to mount & said they could not recover my data. I called Drive Savers in Novato who charge $300 for the attempt even if they recover nothing and estimated a two week turnaround & around $2000 if they were successful. I was about to head for Novato, when a friend who works at Whole Foods Corporate Offices in Emeryville told me about Tam at Mac Advantage Macintosh Computer Repair & Data Recovery shop. I called, reached a live, encouraging person on the phone & drove straight there. There was no charge for the attempt. (No Data, no charge!) But, what's far better is, they recovered ALL my data: graphics files, photos & music -everything on my hard drive in less than three days and for nearly 75% less than I'd been quoted by the Novato shop! Three Days vs Two Weeks at a fraction of the cost! They also set me up with an automated back up system & online backup, so I'll never lose data again. A wonderful resource. I am indebted to my friend at Whole Foods for saving me a lot of grief & cash, and for introducing me to the very kind & very talented crew at Mac Advantage.

2
★★★★★

The Apple store couldn't get my hard drive to mount & said they could not recover my data. I called Drive Savers in Novato who charge $300 for the attempt even if they recover nothing and estimated a two week turnaround & around $2000 if they were successful. I was about to head for Novato, when a friend who works at Whole Foods Corporate Offices in Emeryville told me about Tam at Mac Advantage Macintosh Computer Repair & Data Recovery shop. I called, reached a live, encouraging person on the phone & drove straight there. There was no charge for the attempt. (No Data, no charge!) But, what's far better is, they recovered ALL my data: graphics files, photos & music -everything on my hard drive in less than three days and for nearly 75% less than I'd been quoted by the Novato shop! Three Days vs Two Weeks at a fraction of the cost! They also set me up with an automated back up system & online backup, so I'll never lose data again. A wonderful resource. I am indebted to my friend at Whole Foods for saving me a lot of grief & cash, and for introducing me to the very kind & very talented crew at Mac Advantage.

Pros: Data Recovery for 75% less & Fast! FREE Attempt

Cons: None!!!!!

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The Apple store couldn't get my hard drive to mount & said they could not recover my data. I called Drive Savers in Novato who charge $300 for the attempt even if they recover nothing and estimated a two week turnaround & around $2000 if they were successful. I was about to head for Novato, when a friend who works at Whole Foods Corporate Offices in Emeryville told me about Tam at Mac Advantage Macintosh Computer Repair & Data Recovery shop. I called, reached a live, encouraging person on the phone & drove straight there. There was no charge for the attempt. (No Data, no charge!) But, what's far better is, they recovered ALL my data: graphics files, photos & music -everything on my hard drive in less than three days and for nearly 75% less than I'd been quoted by the Novato shop! Three Days vs Two Weeks at a fraction of the cost! They also set me up with an automated back up system & online backup, so I'll never lose data again. A wonderful resource. I am indebted to my friend at Whole Foods for saving me a lot of grief & cash, and for introducing me to the very kind & very talented crew at Mac Advantage.

5
★★★★★

The Apple store couldn't get my hard drive to mount & said they could not recover my data. I called Drive Savers in Novato who charge $300 for the attempt even if they recover nothing and estimated a two week turnaround & around $2000 if they were successful. I was about to head for Novato, when a friend who works at Whole Foods Corporate Offices in Emeryville told me about Tam at Mac Advantage Macintosh Computer Repair & Data Recovery shop. I called, reached a live, encouraging person on the phone & drove straight there. There was no charge for the attempt. (No Data, no charge!) But, what's far better is, they recovered ALL my data: graphics files, photos & music -everything on my hard drive in less than three days and for nearly 75% less than I'd been quoted by the Novato shop! Three Days vs Two Weeks at a fraction of the cost! They also set me up with an automated back up system & online backup, so I'll never lose data again. A wonderful resource. I am indebted to my friend at Whole Foods for saving me a lot of grief & cash, and for introducing me to the very kind & very talented crew at Mac Advantage.

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First Impressions: A courteous & oh-so-helpful customer service rep answered the phone within 3 rings! No phone tree! I wasn't prepared to speak to an actual live, human being. Try reaching someone at the Apple Store. . . . Second Impression: Calm, pleasant ambiance in the store. Living things like orchids & fragrant other plants caringly tended.
Third Impression: Very friendly Service. Super knowledgeable techs use similes to make technical things clear & ultra easy to understand! Final Impressioni: I left the store a more confident mac user. Working with MacAdvantage brings out the best in the little tech-ie hidden inside you! They answer questions directly, don't give more information than wanted or needed & show you how to use your mac to best serve your needs!

5
★★★★★

First Impressions: A courteous & oh-so-helpful customer service rep answered the phone within 3 rings! No phone tree! I wasn't prepared to speak to an actual live, human being. Try reaching someone at the Apple Store. . . . Second Impression: Calm, pleasant ambiance in the store. Living things like orchids & fragrant other plants caringly tended.
Third Impression: Very friendly Service. Super knowledgeable techs use similes to make technical things clear & ultra easy to understand! Final Impressioni: I left the store a more confident mac user. Working with MacAdvantage brings out the best in the little tech-ie hidden inside you! They answer questions directly, don't give more information than wanted or needed & show you how to use your mac to best serve your needs!

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With their impressive client list (they have glowing testimonies from Medtronic, Agilent, Whole Foods Market, UCSF. . . ) I felt confident they were skillful, but I wondered if our small office would garner the same sort of personalized service as their big corporate clients. Would they value a customer with eight designers & computers or were we too small to get the top notch service their Fortune 500 Clients receive? I'm thrilled to be able to report the answer is a resounding "YES!" Tam and the others at Mac Advantage are generous in spirit & inspire calm & confidence in all of us here. Unlike other techs we've auditioned, Tam is not secretive or condescending - he is willing to educate us, even if it means we won't need his services as often. As a result, we're far more productive, have better security, and have our data fully & automatically backed up onsite & off now. We are a more profitable firm as a direct result of working with Mac Advantage.

2
★★★★★

With their impressive client list (they have glowing testimonies from Medtronic, Agilent, Whole Foods Market, UCSF. . . ) I felt confident they were skillful, but I wondered if our small office would garner the same sort of personalized service as their big corporate clients. Would they value a customer with eight designers & computers or were we too small to get the top notch service their Fortune 500 Clients receive? I'm thrilled to be able to report the answer is a resounding "YES!" Tam and the others at Mac Advantage are generous in spirit & inspire calm & confidence in all of us here. Unlike other techs we've auditioned, Tam is not secretive or condescending - he is willing to educate us, even if it means we won't need his services as often. As a result, we're far more productive, have better security, and have our data fully & automatically backed up onsite & off now. We are a more profitable firm as a direct result of working with Mac Advantage.

Pros: Generous in Spirit, Inspire Calm & Confidence, Superior Know How & Skill!

Cons: NONE!

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I have dealt with computer service companies all over the world. This outfit, Mac Advantage is unrivaled, bar none. Exceptionally pleasant to work with. They are data recovery wizards! They are undaunted by the most complex font/printing issues or seemingly impossible hardware repairs. For example, one of my G5's, with 30" display & backup harddrive were submerged in a flood and covered with mud. Water was inside the display. These folks not only recovered all my data, they took apart & dried out the display. It is now functioning perfectly. I now ship my equipment to macadvantage, from wherever in the world I happen to be, whatever the shipping cost. The peace of mind is priceless. Although, since working with Mac Advantage, I rarely need service. . .I can't say enough about the value of a truly excellent tech! I've found mine. Fast turnaround too!

2
★★★★★

I have dealt with computer service companies all over the world. This outfit, Mac Advantage is unrivaled, bar none. Exceptionally pleasant to work with. They are data recovery wizards! They are undaunted by the most complex font/printing issues or seemingly impossible hardware repairs. For example, one of my G5's, with 30" display & backup harddrive were submerged in a flood and covered with mud. Water was inside the display. These folks not only recovered all my data, they took apart & dried out the display. It is now functioning perfectly. I now ship my equipment to macadvantage, from wherever in the world I happen to be, whatever the shipping cost. The peace of mind is priceless. Although, since working with Mac Advantage, I rarely need service. . .I can't say enough about the value of a truly excellent tech! I've found mine. Fast turnaround too!

Pros: FREE Diagnosis! Superior Knowledge. Data Recovery Pros! Pleasant & Attractive Staff

Cons: Absolutely None!

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MacRepair in Rohnert Park is an honest outfit made up of folks who seem to genuinely love what they're doing. Free Diagnosis is Truly FREE. I brought in 3 macs for diagnosis. At the advice of the tech, I opted not to repair one, so there was no charge to me despite the tech's extensive troubleshooting! You can't help but trust someone who tells you not to spend your money with them - thereby losing potential income themselves, while saving money for a customer. This impresses me as long term thinking - they want (and will have) my business for life.

5
★★★★★

MacRepair in Rohnert Park is an honest outfit made up of folks who seem to genuinely love what they're doing. Free Diagnosis is Truly FREE. I brought in 3 macs for diagnosis. At the advice of the tech, I opted not to repair one, so there was no charge to me despite the tech's extensive troubleshooting! You can't help but trust someone who tells you not to spend your money with them - thereby losing potential income themselves, while saving money for a customer. This impresses me as long term thinking - they want (and will have) my business for life.

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Macintosh Computer Repair in a beautiful, peaceful environment is a rarity. The folks at MacAdvantage have created a business that is truly a service to the community. Fair, honest and unparalleled in caring for customer needs. I can't say enough about them. They saved me when both my hard drive and backup hard drive failed the day before an enormous & crucial deadline.
I'm a customer for life!

PROS: Macintosh Repair Pros
CONS: None

5
★★★★★

Macintosh Computer Repair in a beautiful, peaceful environment is a rarity. The folks at MacAdvantage have created a business that is truly a service to the community. Fair, honest and unparalleled in caring for customer needs. I can't say enough about them. They saved me when both my hard drive and backup hard drive failed the day before an enormous & crucial deadline.
I'm a customer for life!

PROS: Macintosh Repair Pros
CONS: None

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Marcy Smothers at KSRO Radio Station loves her apple computer & she took it in to Mac Advantage (anonymously). She was so impressed she practically devoted an entire show to the Mac Advantage & their honesty & integrity! During the program, many listeners called in to say how fabulously they were treated at Mac Advantage - including a number of folks from Whole Foods Markets and local business owners. So our expectations were exceptionally high. Nonetheless, Mac Advantage still EXCEEDED our expectations in service, knowledge & dedication. They really do diagnose for FREE when you bring your mac in to the shop. Genuine, easy to talk to, all around great people. Sr Tech Tam knows his Mac OS! From the 1st phone call (an actual live person answered - friendly & helpful!) through the free diagnosis & repair - a great experience. Our livliehood is mac dependant - so knowing these folks are a phone call away provides real peace of mind. And as Marcy said, they are just the sort of business that deserves your business!!! Convenient location. Free Parking. They even carry in your equipment for you if you wish. And on top of everything, they have the fastest turnaround we've found.

PROS: Honest, Reliable, Ultra Pleasant & Highly Skilled Team. Bravo!!
CONS: Absolutely None!

5
★★★★★

Marcy Smothers at KSRO Radio Station loves her apple computer & she took it in to Mac Advantage (anonymously). She was so impressed she practically devoted an entire show to the Mac Advantage & their honesty & integrity! During the program, many listeners called in to say how fabulously they were treated at Mac Advantage - including a number of folks from Whole Foods Markets and local business owners. So our expectations were exceptionally high. Nonetheless, Mac Advantage still EXCEEDED our expectations in service, knowledge & dedication. They really do diagnose for FREE when you bring your mac in to the shop. Genuine, easy to talk to, all around great people. Sr Tech Tam knows his Mac OS! From the 1st phone call (an actual live person answered - friendly & helpful!) through the free diagnosis & repair - a great experience. Our livliehood is mac dependant - so knowing these folks are a phone call away provides real peace of mind. And as Marcy said, they are just the sort of business that deserves your business!!! Convenient location. Free Parking. They even carry in your equipment for you if you wish. And on top of everything, they have the fastest turnaround we've found.

PROS: Honest, Reliable, Ultra Pleasant & Highly Skilled Team. Bravo!!
CONS: Absolutely None!

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A small, caring, highly competent outfit run by Tam Nguyen and Laurelai Bartonjust what you need when youve got trouble with your Mac. Theyre both very good, thoughtful communicators, great at explaining things and very patient with those of us who are not technically gifted. You can drop off computers for service, get telephone advice, or get help onsite. You wont be throwing money away when you hire MacAdvantage. Plus, they're just enjoyable to interact with, really.

5
★★★★★

A small, caring, highly competent outfit run by Tam Nguyen and Laurelai Bartonjust what you need when youve got trouble with your Mac. Theyre both very good, thoughtful communicators, great at explaining things and very patient with those of us who are not technically gifted. You can drop off computers for service, get telephone advice, or get help onsite. You wont be throwing money away when you hire MacAdvantage. Plus, they're just enjoyable to interact with, really.

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Message from Mac Advantage

We're passionate about providing you with an excellent customer service experience.

FREE Diagnosis. Phone calls answered locally, live, no phone trees. DATA Recovery Experts. Apple Authorized Business Agent.

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Apple Computer Repair - Santa Rosa, Petaluma, Sebastopol, Cotati, Rohnert Park

 

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