Handy Handyman Ace Hardware

★★☆☆☆
  • 2075 Market St

    San Francisco, CA 94114

    Map & Directions
  • 415-934-9010

About Handy Handyman Ace Hardware

Hours
Mon. - Fri. 8:30am - 8pm;Sat. 9am - 6pm;Sun. 10am - 6pm
Reservations
Make A Reservation

Home & Garden

Home & Garden
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2.0 2
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My general rule of thumb with regard to reviews is the old cliche "If you haven't anything nice to say, don't say anything at all." I prefer to congratulate people on a job well done, than needlessly harp on people who don't live up to my standards. To date I have only ever bitched about one restaurant and I did so because the food was so bad I felt I should warn others.

Now, I am back in warning mode, telling my story of why I will never shop at Handy Handyman again:

The other day I had some keys copied. The cashier told me to keep the receipt in case any of the keys didn't work. I did and one key didn't, as is often the case with keys. So I brought the original key back with the receipt and asked them to make me a new one.

The cashier held the copy up to the original, declared they were mismatched and refused to make a new one. She said she could fix the key if they were matched, but since they were mismatched, she would have to charge me to make a new one.

The mismatch would certainly explain the key not working. Perhaps they had made a copy of the wrong key? Perhaps (although I am quite certain this is not the case) I gave them the wrong key to copy? It doesn't matter. For such a small thing as a key, they should have simply made a new one. I had the receipt, I had paid for a key and it did not work. What more did they need to know?

Handy Handyman will lose a lot of business from me over a key.

0
★☆☆☆☆

My general rule of thumb with regard to reviews is the old cliche "If you haven't anything nice to say, don't say anything at all." I prefer to congratulate people on a job well done, than needlessly harp on people who don't live up to my standards. To date I have only ever bitched about one restaurant and I did so because the food was so bad I felt I should warn others.

Now, I am back in warning mode, telling my story of why I will never shop at Handy Handyman again:

The other day I had some keys copied. The cashier told me to keep the receipt in case any of the keys didn't work. I did and one key didn't, as is often the case with keys. So I brought the original key back with the receipt and asked them to make me a new one.

The cashier held the copy up to the original, declared they were mismatched and refused to make a new one. She said she could fix the key if they were matched, but since they were mismatched, she would have to charge me to make a new one.

The mismatch would certainly explain the key not working. Perhaps they had made a copy of the wrong key? Perhaps (although I am quite certain this is not the case) I gave them the wrong key to copy? It doesn't matter. For such a small thing as a key, they should have simply made a new one. I had the receipt, I had paid for a key and it did not work. What more did they need to know?

Handy Handyman will lose a lot of business from me over a key.

Pros: good selection

Cons: terrible customer service, expensive

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This neighborhood hardware store has a little bit of everything. Need to fix a crack in the wall? Put up shelves? sure. If you are doing any sort of large project or need anything really out of the ordinary this is not the place. Try discount Builders Supply on Mission and 13th. That place is huge. This is just for minor repairs.

3
★★★☆☆

This neighborhood hardware store has a little bit of everything. Need to fix a crack in the wall? Put up shelves? sure. If you are doing any sort of large project or need anything really out of the ordinary this is not the place. Try discount Builders Supply on Mission and 13th. That place is huge. This is just for minor repairs.

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