Horton & Converse Health Ctr

All other Horton and Converse locations I have used displayed excellent service, always going above and beyond the call of duty for customers/patients. This location, however, on W 3rd, has left much to be desired. Though the people working in front are curteous and kind, the technicians are consistently rude and remarkably unhelpful, with no apparent concern for the effect their treatment has on people who are ill and depending on them to do their jobs quickly, efficiently, and hopefully with kindness. After giving them quite a few chances - everyone has off days - I will not return to that store, and neither will many of my cowrokers who have, unfortunately, had similar experiences. I certainly hope they realize the importance of efficiency and kindness in the medical field and improve the quality of their service, so that the clientele, as well as their other locations, do not suffer.

I work at Cedars Sinai Medical Center, so have gone to the Horton and Converse Pharmacy on numerous occasions due to convenience. They have been polite and professional and I am impressed by how many of the products I need, they actually carry.

A couple of weeks ago I unfortunately broke up a fight with my two dogs (they love each other, but occasionally have issues over who is in charge). I would not have done anything as foolish as try to break up a fight, but my smaller dog (just 3 years old) has cancer and I was afraid she would be too vulnerable. At any rate I sustained numerous dog bites from interfering.

I had excellent care at Kaiser but following that I have had to keep changing the dressings on a bad wound I received. It was very painful removing the gauze as the wound stuck to it and I dreaded having to change it each time. Anyway, when I was at Kaiser they used a petroleum jelly covered thin gauze wraparound thingie that kept the gauze from sticking. I then tried to find it at the Kaiser pharmacy to no avail. None of the drug stores near my home carry it. I did get a couple of them from work but felt guilty taking them from the nurse. I even looked on line but you have to buy in huge quantity and that wasn't practical (and was too expensive).

Anyway someone at work suggested I try this pharmacy. I was so sure they wouldn't have it that I didn't want to walk over there for nothing. I called them and almost fell off my chair when they said they did carry them.

Anyway, I bought several and if/when I run out again I know where to get them.

They carry scrubs for nurses/techs, all sorts of cold medicines/products, all sorts of gauzes, wraps, hot/cold wraps, many many over the counter products.

Their products are quite reasonable. Parking is expensive if you aren't going to a doctor appointment there (and he/she validates), so you may want to find street parking or park in the Beverly Center parking lot. Highly recommended.

PROS: Carry hard to find products, OTC products, pharm, first aid
CONS: Parking costs