All Horizons Travel Inc

★★★☆☆
  • 160 Main St

    Los Altos, CA 94022

    Map & Directions
  • 650-941-5810

About All Horizons Travel Inc

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Hours
Mon - Fri, 8:30am - 5:30pm; Sat, Sun, closed

Hotels & Travel

Hotels & Travel
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I had no idea how to book a cruise and I was leary of booking online not knowing what I would get. The agents at All Horizions Travel were professional, friendly and boy... did they know thier stuff. Now I want to travel the world. They do it all!

2
★★★★★

I had no idea how to book a cruise and I was leary of booking online not knowing what I would get. The agents at All Horizions Travel were professional, friendly and boy... did they know thier stuff. Now I want to travel the world. They do it all!

Pros: Location, the office is located on beautiful downtown Main Street in Los Altos, Personal service. They can arranged payments to fit my budget.

Cons: I wish I could book my next trip tommorrow!

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This is a horrible agency and I suggest that anyone booking a vacation look elsewhere. I travel often for work and I am quite familiar with the process of booking flights, hotels and vehicles. However, since this was a vacation, we sought advice and went with this agency. Our agent was particularly poor. We booked a fairly expensive vacation. There was poor communication, mistakes, and when we were told these mistakes would be resolved, they were not. Their attitude is flippant and once they have your money they do not want to be bothered. Our travel documents were not mailed because of their mistake so we were told we had to come pick them up as time was short. A couple days before we were to leave, we realized they did not correct a mistake so we called. Our agent was supposed to contact us later and did not. THe next day or so when we called back, she said oh i did not have time to call back because I had someone come in who was considering booking a very expensive vacation.

This agency has lost our future business and will not receive any praise from me or my colleagues.

0
★☆☆☆☆

This is a horrible agency and I suggest that anyone booking a vacation look elsewhere. I travel often for work and I am quite familiar with the process of booking flights, hotels and vehicles. However, since this was a vacation, we sought advice and went with this agency. Our agent was particularly poor. We booked a fairly expensive vacation. There was poor communication, mistakes, and when we were told these mistakes would be resolved, they were not. Their attitude is flippant and once they have your money they do not want to be bothered. Our travel documents were not mailed because of their mistake so we were told we had to come pick them up as time was short. A couple days before we were to leave, we realized they did not correct a mistake so we called. Our agent was supposed to contact us later and did not. THe next day or so when we called back, she said oh i did not have time to call back because I had someone come in who was considering booking a very expensive vacation.

This agency has lost our future business and will not receive any praise from me or my colleagues.

.

Being computer savvy and loving the Google tools, I have used several on-line booking engines for hotels and seemingly easily arranged packages only to find out that for the "great" price I was getting, the compromise was a less than standard room location at the wonderful resort or worse, flight problems that I had no one to call for help. When I finally got home and compared not only the time it took me to get the level of service I thought I had paid for through the resort and the extra money in transfers and meals I thought were included, I went and booked my next trip with All Horizons Travel. My talent was not in travel arranging, so my next trip on line was to search for Travel Agencies in my area and I talked to Maureen Jones at All Horizons Travel about Tahiti, Fiji and Australia. I ended up in Fiji and loved it so much, not only because she was able to upgrade my room with just a phone call, but because I knew that if anything went wrong, I had one number to call if I needed help. Maureen sympathized with my previous travel crises as we have all have had them, but with an experienced travel agent, there is a level of savvy that they just love to share and can really make the trip! Her comment, and I totally agree, is "without a travel agent, you are on your own!"

2
★★★★★

Being computer savvy and loving the Google tools, I have used several on-line booking engines for hotels and seemingly easily arranged packages only to find out that for the "great" price I was getting, the compromise was a less than standard room location at the wonderful resort or worse, flight problems that I had no one to call for help. When I finally got home and compared not only the time it took me to get the level of service I thought I had paid for through the resort and the extra money in transfers and meals I thought were included, I went and booked my next trip with All Horizons Travel. My talent was not in travel arranging, so my next trip on line was to search for Travel Agencies in my area and I talked to Maureen Jones at All Horizons Travel about Tahiti, Fiji and Australia. I ended up in Fiji and loved it so much, not only because she was able to upgrade my room with just a phone call, but because I knew that if anything went wrong, I had one number to call if I needed help. Maureen sympathized with my previous travel crises as we have all have had them, but with an experienced travel agent, there is a level of savvy that they just love to share and can really make the trip! Her comment, and I totally agree, is "without a travel agent, you are on your own!"

Pros: Experience saves time and money on your trip, you have someone to call if you need help while away

Cons: Cannot think of any!

.

I'm not sure if this applies to "A Cruise Loft", but I had such a poor experience with All Horizons Travel that I had to tell somebody. I was planning a 3 week trip for my family of 4 to Australia and New Zealand during the high season (summer down under). Susan Jenner attempted to help but all she did was pass on to QANTAS Vacations and provided tour packages without explaining the costs and variables of the different portions of the trip. There were many flights and many different hotels involved, so a few hundred dollars difference in options at each stage added up quickly, especially when multiplied over 4 people. She was unable to show various options and prices for different portions of the trip and would not book individual flights or hotels. I ended up saving thousands of dollars by doing the research and booking myself.

1
★☆☆☆☆

I'm not sure if this applies to "A Cruise Loft", but I had such a poor experience with All Horizons Travel that I had to tell somebody. I was planning a 3 week trip for my family of 4 to Australia and New Zealand during the high season (summer down under). Susan Jenner attempted to help but all she did was pass on to QANTAS Vacations and provided tour packages without explaining the costs and variables of the different portions of the trip. There were many flights and many different hotels involved, so a few hundred dollars difference in options at each stage added up quickly, especially when multiplied over 4 people. She was unable to show various options and prices for different portions of the trip and would not book individual flights or hotels. I ended up saving thousands of dollars by doing the research and booking myself.

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