San Carlos Medical Group Inc

★★☆☆☆

About San Carlos Medical Group Inc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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I thought that Shannon Paceco was a very rude and mean person as well. I worked there for 3 miserable months, Shannon and all of the employees were just down right unfriendly, rude and mean. Don't work there and don't go there

1
★☆☆☆☆

I thought that Shannon Paceco was a very rude and mean person as well. I worked there for 3 miserable months, Shannon and all of the employees were just down right unfriendly, rude and mean. Don't work there and don't go there

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I have been trying to find out a way to get ahold of a supervisor for Shannon P. This gal is one of the rudiest women out there. She should not be working with paient care. She was making me feel so upset and blurting my business out to everyone in the lobby as if I were stupid. She has no business working at that office .Please someone who is her supervisor or who knows how to get ahold of her supervisor.. please get this message as well as the others to the boss. She is not good for business...
Very upset ,
M.L

1
★☆☆☆☆

I have been trying to find out a way to get ahold of a supervisor for Shannon P. This gal is one of the rudiest women out there. She should not be working with paient care. She was making me feel so upset and blurting my business out to everyone in the lobby as if I were stupid. She has no business working at that office .Please someone who is her supervisor or who knows how to get ahold of her supervisor.. please get this message as well as the others to the boss. She is not good for business...
Very upset ,
M.L

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1 out of 1 people found this review helpful.

.

I was in there trying to get some info on my insurance and the old office manager ( Shannon) who got demoted due to her being so rude. Was just so rude. The look on her face and her attitude towards me was awful . I was so glad when the NEW lady Stelena came to me with a warm heart and asked me if I would like some water or coffee. She was warm and kind. Its amazing how they have such a rude an unhappy person working at a doctors office where people need care. There is no care in this women's heart at all. I sure hope who ever is in charge of Patient care takes a good look at how bad she makes the practice look . I would never tell anyone to go to this practice. She made my whole visit horrible.
Please keep looking if you want to feel welcome.. This lady is a joke. She is just plain RUDE !!

1
★☆☆☆☆

I was in there trying to get some info on my insurance and the old office manager ( Shannon) who got demoted due to her being so rude. Was just so rude. The look on her face and her attitude towards me was awful . I was so glad when the NEW lady Stelena came to me with a warm heart and asked me if I would like some water or coffee. She was warm and kind. Its amazing how they have such a rude an unhappy person working at a doctors office where people need care. There is no care in this women's heart at all. I sure hope who ever is in charge of Patient care takes a good look at how bad she makes the practice look . I would never tell anyone to go to this practice. She made my whole visit horrible.
Please keep looking if you want to feel welcome.. This lady is a joke. She is just plain RUDE !!

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1 out of 1 people found this review helpful.

.

Since before the horrible change. The gal who is the office manager is so rude and has no people skills. She has cut me off in the past and has snapped at me. I see how she was unable to run an office and that is why they had to make a switch . She still is rude with the change over. I cannot believe they have her working with the public.

1
★☆☆☆☆

Since before the horrible change. The gal who is the office manager is so rude and has no people skills. She has cut me off in the past and has snapped at me. I see how she was unable to run an office and that is why they had to make a switch . She still is rude with the change over. I cannot believe they have her working with the public.

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My wife & I were very happy with the San Carlos Medical Group for years, but about a year and a half ago something happened, and my doctor left. Then my next doctor left. Now it's even gotten worse as they joined Rees Steely. No personal service. Long waits on the phone with no immediate results. Can never talk to doctor or staff, only Rees Steely operator. Got assigned to a new doctor & was totally disappointed. Went in for possible hernia & was soon discussing my cholesterol. Then it felt like I was in a retail store as this doctor tried to sell me a Scan which insurance doesn't cover. Changed my medication for cholesterol & tried to sell me Vitamins which this doctor markets personally. I was not comfortable at all. Now it's like pulling teeth to get prescriptions refill authorizations. I recommend you keep looking!!

1
★☆☆☆☆

My wife & I were very happy with the San Carlos Medical Group for years, but about a year and a half ago something happened, and my doctor left. Then my next doctor left. Now it's even gotten worse as they joined Rees Steely. No personal service. Long waits on the phone with no immediate results. Can never talk to doctor or staff, only Rees Steely operator. Got assigned to a new doctor & was totally disappointed. Went in for possible hernia & was soon discussing my cholesterol. Then it felt like I was in a retail store as this doctor tried to sell me a Scan which insurance doesn't cover. Changed my medication for cholesterol & tried to sell me Vitamins which this doctor markets personally. I was not comfortable at all. Now it's like pulling teeth to get prescriptions refill authorizations. I recommend you keep looking!!

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1 out of 1 people found this review helpful.

.

Since this facility became a branch of Sharp Rees-Steely, getting through to the actual office receptionist is impossible. Now when you dial the number, it goes to a main switchboard. Last week I waited at least 20 minutes to talk to someone, having to listen to the same irritating feed over and over again. Today the "receptionist" tried to find a slot for my son to be seen in and couldn't. She said she'd notify the office and have them call me back if they could squeeze my son in. I'm still waiting for a return call. It's been 40 minutes. I'm pretty sure we'll be looking for another doctor's office after this.

3
★★★☆☆

Since this facility became a branch of Sharp Rees-Steely, getting through to the actual office receptionist is impossible. Now when you dial the number, it goes to a main switchboard. Last week I waited at least 20 minutes to talk to someone, having to listen to the same irritating feed over and over again. Today the "receptionist" tried to find a slot for my son to be seen in and couldn't. She said she'd notify the office and have them call me back if they could squeeze my son in. I'm still waiting for a return call. It's been 40 minutes. I'm pretty sure we'll be looking for another doctor's office after this.

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1 out of 1 people found this review helpful.

.

I had the pleasure of going to this medical center many times and was always treated in a professional manner. The wait times are generally not long and they respond quickly to phone calls.

4
★★★★☆

I had the pleasure of going to this medical center many times and was always treated in a professional manner. The wait times are generally not long and they respond quickly to phone calls.

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1 out of 2 people found this review helpful.

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The nice thing about this group is you get a wide variety of docs, which is also the bad thing. We stick to Dr. Boone, Dr. Walter, Dr. True and Dr. Neifeld for the most part. They are always willing to work you in if you have an urgent need and these docs are willing to call you back. Wait times are usually quite reasonable, too.

4
★★★★☆

The nice thing about this group is you get a wide variety of docs, which is also the bad thing. We stick to Dr. Boone, Dr. Walter, Dr. True and Dr. Neifeld for the most part. They are always willing to work you in if you have an urgent need and these docs are willing to call you back. Wait times are usually quite reasonable, too.

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1 out of 2 people found this review helpful.

 

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