Vogue Cleaners

★★★☆☆
  • 595 Escuela Ave

    Mountain View, CA 94040

    Map & Directions
  • 650-961-3444

About Vogue Cleaners

Hours
Mon - Fri, 7am - 7pm; Sat, 9am - 5pm; Sun, closed
2.5 2
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They completely ruined my brand new (worn once) dress and didn't offer to make any amends for it. It was a simple dry cleaning job with two very small and light stains about 2cm round and pale yellow in color. The stains should have been easy to remove -- when I blotted them with cold water at home, they were coming out fairly easily.

However, when I picked up my dress, I saw two LARGE PURPLE BLOTCHES on my dress. They insisted that the stains were purple before, not yellow (I'm not colorblind), but I have a suspicion that the stain remover they used was purple (or became purple when it reacted with the fabric). Not only that, they left in on for way too long and it spread. The stains sure weren't that huge to begin with.

I was extremely disappointed. Any upstanding dry cleaner would have compensated me for such damages and anyone with good experience would not have messed it up as badly as they did.

1
★☆☆☆☆

They completely ruined my brand new (worn once) dress and didn't offer to make any amends for it. It was a simple dry cleaning job with two very small and light stains about 2cm round and pale yellow in color. The stains should have been easy to remove -- when I blotted them with cold water at home, they were coming out fairly easily.

However, when I picked up my dress, I saw two LARGE PURPLE BLOTCHES on my dress. They insisted that the stains were purple before, not yellow (I'm not colorblind), but I have a suspicion that the stain remover they used was purple (or became purple when it reacted with the fabric). Not only that, they left in on for way too long and it spread. The stains sure weren't that huge to begin with.

I was extremely disappointed. Any upstanding dry cleaner would have compensated me for such damages and anyone with good experience would not have messed it up as badly as they did.

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The cleaners do know their job and I was pretty satisfied when I tried them. WE went to some party and the entire cocktail drink spilled on my new evening dress. I was so depressed that I left the party withing few minutes. I really spent quite a deal on the dress and was wearing it for the first time. But then I took it to Vogue Cleaners. They guaranteed that they would make the stain go away and they really did...

4
★★★★☆

The cleaners do know their job and I was pretty satisfied when I tried them. WE went to some party and the entire cocktail drink spilled on my new evening dress. I was so depressed that I left the party withing few minutes. I really spent quite a deal on the dress and was wearing it for the first time. But then I took it to Vogue Cleaners. They guaranteed that they would make the stain go away and they really did...

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