Whiskers To Tails Cat Hospital

★★★★☆
  • 156 S Rosemead Blvd

    Pasadena, CA 91107

    Map & Directions
  • 626-795-4134

About Whiskers To Tails Cat Hospital

Hours
Mon-Fri 8am-6pm, Sat 8am-1pm

Pets & Animals

Pets & Animals
More choices in Pasadena:
Resultset_next

Eye Care for Animals

150 N San Gabriel Blvd 100 Pasadena, CA

Resultset_next

Rose City Veterinary Hospital

2695 E Foothill Blvd Pasadena, CA

3.6923 26
Hi! Sign in to let us know how Whiskers To Tails Cat Hospital was?
Write a Review
.

The letter that I wrote to her (below) should explain everything.

Dear Dr. Iburg,

I want to thank you for taking care of my cat when I brought her in to be spayed. She is doing fine now.

I do however want to discuss a misunderstanding that occurred when I was there. One of your office staff somehow got the impression when I made the appointment over the phone that my cat was a male, when in fact I didn??t say anything at all. I don??t even remember being asked. At any rate, I was quoted a price of $50 because of the wrong impression. Then when I brought her in, I found out that the price for the procedure was actually $98-125 because she was in fact a female! Since I was already in your office?and she NEEDED the procedure (since a male cat had been hanging around our property for the past week)?and I needed to get my kids to school by a certain time?I felt trapped by the circumstances to sign the papers in order for my cat to be fixed on that day.

When I came back to pick up my cat that afternoon, I explained to your office staff that 1) I had gotten the impression over the phone that the procedure would cost $50 not $98 and that 2) my husband had lost his job over the summer, and could your office please honor the $50 that was quoted to me over the phone? This is where the situation became frustrating ?? the staff member who had made my appointment kept on insisting that I had told her over the phone that Fleur was male?! Now Dr. Iburg, why would anyone tell another person that her cat is male when she knows that it is female?? She wouldn??t! It doesn??t make sense. It reminded me of the time when I had asked someone to do some work at my house and she had arrived late ?? I asked her what had happened, and she said that I had given her the wrong address! Now why would someone give the wrong address to her own house? She wouldn??t! In both cases, the person on the other line had simply made a mistake and was trying to cover up for it, that??s why! And that type of childish blame-game was what I had experienced in your office on that day.

I take responsibility for signing the forms in order to go ahead with spaying my cat. Like I said, I felt trapped by the circumstances of that morning. Therefore, I was hoping to speak to YOU in order to work something out. We all know that one must honor contracts, but we also know that contracts can always be amended.

I understand that your staff were just ??doing their job? but I had read online reviews of your practice before I arrived ?? some said that you were really nice and would charge less for a procedure if the person bringing in the cat had a financial hardship?which we did. And your staff really made my efforts to have a conversation with you frustrating to say the least. So finally, I paid the $98?but with a bad taste in my mouth.

On a different note, I hope that homeless man who was found sleeping in front of your office has not been around again. Your staff ?? not the one who took my appointment - did not immediately unlock the door for my kids and me, even though she knew he was less than three feet away from us. She puttered around a bit and then opened the door. Once inside, she said that the Sheriff??s office had already been called. However, we while waiting for her to unlock the door, I was quite nervous about my safety as well as the safety of my two kids, ages 5 and 8.

So thank you for all your time. Please have an open mind, and take all of my comments as valuable feedback to improve your business operations. I propose to simply split the difference of the $48 overage for my troubles ?? $24 for you and $24 for me."

1
★☆☆☆☆

The letter that I wrote to her (below) should explain everything.

Dear Dr. Iburg,

I want to thank you for taking care of my cat when I brought her in to be spayed. She is doing fine now.

I do however want to discuss a misunderstanding that occurred when I was there. One of your office staff somehow got the impression when I made the appointment over the phone that my cat was a male, when in fact I didn??t say anything at all. I don??t even remember being asked. At any rate, I was quoted a price of $50 because of the wrong impression. Then when I brought her in, I found out that the price for the procedure was actually $98-125 because she was in fact a female! Since I was already in your office?and she NEEDED the procedure (since a male cat had been hanging around our property for the past week)?and I needed to get my kids to school by a certain time?I felt trapped by the circumstances to sign the papers in order for my cat to be fixed on that day.

When I came back to pick up my cat that afternoon, I explained to your office staff that 1) I had gotten the impression over the phone that the procedure would cost $50 not $98 and that 2) my husband had lost his job over the summer, and could your office please honor the $50 that was quoted to me over the phone? This is where the situation became frustrating ?? the staff member who had made my appointment kept on insisting that I had told her over the phone that Fleur was male?! Now Dr. Iburg, why would anyone tell another person that her cat is male when she knows that it is female?? She wouldn??t! It doesn??t make sense. It reminded me of the time when I had asked someone to do some work at my house and she had arrived late ?? I asked her what had happened, and she said that I had given her the wrong address! Now why would someone give the wrong address to her own house? She wouldn??t! In both cases, the person on the other line had simply made a mistake and was trying to cover up for it, that??s why! And that type of childish blame-game was what I had experienced in your office on that day.

I take responsibility for signing the forms in order to go ahead with spaying my cat. Like I said, I felt trapped by the circumstances of that morning. Therefore, I was hoping to speak to YOU in order to work something out. We all know that one must honor contracts, but we also know that contracts can always be amended.

I understand that your staff were just ??doing their job? but I had read online reviews of your practice before I arrived ?? some said that you were really nice and would charge less for a procedure if the person bringing in the cat had a financial hardship?which we did. And your staff really made my efforts to have a conversation with you frustrating to say the least. So finally, I paid the $98?but with a bad taste in my mouth.

On a different note, I hope that homeless man who was found sleeping in front of your office has not been around again. Your staff ?? not the one who took my appointment - did not immediately unlock the door for my kids and me, even though she knew he was less than three feet away from us. She puttered around a bit and then opened the door. Once inside, she said that the Sheriff??s office had already been called. However, we while waiting for her to unlock the door, I was quite nervous about my safety as well as the safety of my two kids, ages 5 and 8.

So thank you for all your time. Please have an open mind, and take all of my comments as valuable feedback to improve your business operations. I propose to simply split the difference of the $48 overage for my troubles ?? $24 for you and $24 for me."

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

As a counter to the last review, I found Dr. Iburg and her staff to be very responsive and caring when caring for my 15-year old cat, who passed away from lymphoma in May.

When my cat was first diagnosed with the disease, Dr. Iburg explained my treatment options, which included a mild chemo/pred combination or a referral to a specialist who could possibly prescribe more aggressive treatment. She was very compassionate and gave me the information I needed to make the choice that was right for me, and more importantly to my cat. I chose the less aggressive treatment, because of my cat's age and temprament.

With Dr. Iburg's care, my cat well outlived any expectations. I got to know the staff well during my many visits, and was treated well by them (again, more importantly, they treated my cat very well too).

On the few occassions where I had to take my cat to another local vet because Whisker's to Tails was closed, I found that Dr. Iburg generally charged less for prescription medication and imaging exams than others in Pasadena.

5
★★★★★

As a counter to the last review, I found Dr. Iburg and her staff to be very responsive and caring when caring for my 15-year old cat, who passed away from lymphoma in May.

When my cat was first diagnosed with the disease, Dr. Iburg explained my treatment options, which included a mild chemo/pred combination or a referral to a specialist who could possibly prescribe more aggressive treatment. She was very compassionate and gave me the information I needed to make the choice that was right for me, and more importantly to my cat. I chose the less aggressive treatment, because of my cat's age and temprament.

With Dr. Iburg's care, my cat well outlived any expectations. I got to know the staff well during my many visits, and was treated well by them (again, more importantly, they treated my cat very well too).

On the few occassions where I had to take my cat to another local vet because Whisker's to Tails was closed, I found that Dr. Iburg generally charged less for prescription medication and imaging exams than others in Pasadena.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dr. Iburg??s practice emphasizes allopathic medicine ?? meaning lots of prescriptions and surgery, with almost no natural treatments. During my cat??s hospital stay for chronic renal failure, Dr. Iburg failed to properly consider the effect of I.V. fluid therapy on existing anemia. Despite a PCV reading of 21% (below 30% indicates anemia), Dr. Iburg administered a second 3-day course of I.V. fluids during which my cat??s PCV dropped to 15% indicating severe anemia, necessitating a transfusion to save his life. Worse yet, Dr Iburg neglected to recommend an iron supplement.

A few weeks later, she (and a substitute vet) misdiagnosed my cat when I brought it in for respiratory distress.

Dr. Iburg now rarely directly interacts with clients, instead relying on ??walk backs? in which your pet is examined without your direct feedback, lab results and treatment protocols are given to you on the phone by staff members (sometimes by the receptionist!), and worst of all, Dr. Iburg does not return phone calls. Communication is very poor: Diagnosis, prognosis and treatment protocols are rarely explained in detail, especially when done by staff on the phone with no opportunity to ask the doctor questions.

When I asked for prescriptions instead of buying supplies and medications at up to a 600% markup from her, she obliged but only gave refills on one or two items. Most of the time, I had to call or come in for a paid visit every time I needed a refill. On one occasion, Dr. Iburg made me wait for over two hours for a prescription!

My dissatisfaction with Dr. Iburg and her office came to a head when she refused to refill a prescription till 21 days had elapsed or to return my phone calls. My cat was sick and needed extra doses, but Dr. Iburg would not refill the prescription even one day early or offer any explanation for her behavior. On the 21st day, I had to go to her office twice to BEG for the refill. For days, I had pleaded with the office to have Dr. Iburg return my calls, but was flatly refused. I finally delivered a letter to her office discharging her as my cat??s vet. Later that night my cat died.

Dr. Iburg abandoned my cat when he needed her most. About a week later I was finally able to visit the office and talk to her. When I asked her why she didn??t return my desperate pleas for help, Dr. Iburg smiled and told me that the front office sometimes takes it on themselves to ??protect her? when she is busy!

Owners with healthy cats who need only routine care might consider Whiskers To Tails: but if your cat has a chronic illness that requires frequent testing and examinations or emergency visits I would stay away. You should also stay away if you expect to have a meaningful dialogue with Dr. Iburg, expect her to answer questions on the phone, or to even return your phone calls. Dr. Iburg??s office is now closed on Wednesdays, meaning that she is accessible only 4 days a week, test results are delayed by one or two days, and wait times for appointments can be 7 days or more.

On July 7, 2009 I requested the medical records of my cat. Under Business and Professions Code section 4855, Dr. Iburg was obligated to provide them to me in a timely manner. Twenty-four days later I finally received them, with a note of condolence. A return phone call when my cat was sick would have meant so much more. 3-stars for years of adequate service, 0 stars for the current state of declining standards and for failing my cat and me when we needed her most - for a total score of 1 star.

0
★☆☆☆☆

Dr. Iburg??s practice emphasizes allopathic medicine ?? meaning lots of prescriptions and surgery, with almost no natural treatments. During my cat??s hospital stay for chronic renal failure, Dr. Iburg failed to properly consider the effect of I.V. fluid therapy on existing anemia. Despite a PCV reading of 21% (below 30% indicates anemia), Dr. Iburg administered a second 3-day course of I.V. fluids during which my cat??s PCV dropped to 15% indicating severe anemia, necessitating a transfusion to save his life. Worse yet, Dr Iburg neglected to recommend an iron supplement.

A few weeks later, she (and a substitute vet) misdiagnosed my cat when I brought it in for respiratory distress.

Dr. Iburg now rarely directly interacts with clients, instead relying on ??walk backs? in which your pet is examined without your direct feedback, lab results and treatment protocols are given to you on the phone by staff members (sometimes by the receptionist!), and worst of all, Dr. Iburg does not return phone calls. Communication is very poor: Diagnosis, prognosis and treatment protocols are rarely explained in detail, especially when done by staff on the phone with no opportunity to ask the doctor questions.

When I asked for prescriptions instead of buying supplies and medications at up to a 600% markup from her, she obliged but only gave refills on one or two items. Most of the time, I had to call or come in for a paid visit every time I needed a refill. On one occasion, Dr. Iburg made me wait for over two hours for a prescription!

My dissatisfaction with Dr. Iburg and her office came to a head when she refused to refill a prescription till 21 days had elapsed or to return my phone calls. My cat was sick and needed extra doses, but Dr. Iburg would not refill the prescription even one day early or offer any explanation for her behavior. On the 21st day, I had to go to her office twice to BEG for the refill. For days, I had pleaded with the office to have Dr. Iburg return my calls, but was flatly refused. I finally delivered a letter to her office discharging her as my cat??s vet. Later that night my cat died.

Dr. Iburg abandoned my cat when he needed her most. About a week later I was finally able to visit the office and talk to her. When I asked her why she didn??t return my desperate pleas for help, Dr. Iburg smiled and told me that the front office sometimes takes it on themselves to ??protect her? when she is busy!

Owners with healthy cats who need only routine care might consider Whiskers To Tails: but if your cat has a chronic illness that requires frequent testing and examinations or emergency visits I would stay away. You should also stay away if you expect to have a meaningful dialogue with Dr. Iburg, expect her to answer questions on the phone, or to even return your phone calls. Dr. Iburg??s office is now closed on Wednesdays, meaning that she is accessible only 4 days a week, test results are delayed by one or two days, and wait times for appointments can be 7 days or more.

On July 7, 2009 I requested the medical records of my cat. Under Business and Professions Code section 4855, Dr. Iburg was obligated to provide them to me in a timely manner. Twenty-four days later I finally received them, with a note of condolence. A return phone call when my cat was sick would have meant so much more. 3-stars for years of adequate service, 0 stars for the current state of declining standards and for failing my cat and me when we needed her most - for a total score of 1 star.

Pros: There are usually rescue kittens to play with

Cons: Bad vet - Terrible Service

.

They??ve been many reviews, both good and bad, written about this veterinarian practice run by Dr. Linda Iburg. I??ll try to give a useful and honest opinion based on my 9+ year experience with this small one-vet office.

Dr. Iburg??s practice emphasizes allopathic medicine ?? meaning lots of drugs and surgery, with almost no natural treatments. For many years, she did an adequate job on routine procedures, but early in 2009 when my cat became very ill, I lost confidence in both her technical knowledge and in her practice??'s ability to provide quality service. During my cat??s hospital stay for chronic renal failure, Dr. Iburg failed to properly consider the effect of I.V. fluid therapy on existing anemia. Despite a PCV reading of 21% (below 30% indicates anemia), Dr. Iburg administered a second 3-day course of I.V. fluids during which my cat??s PCV dropped to 15% indicating severe anemia, necessitating a blood transfusion to save his life. Worse yet, Dr Iburg neglected to recommend an iron supplement. My cat??s anemia did not significantly improve until I gave him an iron supplement on my own.

A few weeks later, she (and a substitute vet) misdiagnosed my cat when I brought it in for respiratory distress. Dr. Iburg subsequently made a more accurate diagnosis but of course I had to pay for both visits, the first of which cost me $149.

If you read the reviews a consistent theme emerges: Dr. Iburg is overwhelmed and is poorly served by the front office which can be slow, and often oversteps its bound. Yes, you can wait over 20 minutes to pay your bill, but there are more significant issues that can negatively impact the care your pet receives. Dr. Iburg now rarely directly interacts with clients, instead relying on ??walk backs? in which your pet is examined without your direct feedback, lab results and treatment protocols are given to you on the phone by staff members (sometimes by the receptionist!), and worst of all, Dr. Iburg does not return phone calls. Communication is very poor between doctor and client, doctor and staff, and staff and client: Diagnosis, prognosis and treatment protocols are rarely explained in detail, especially when done by staff on the phone with no opportunity to ask the doctor questions. When my cat was prescribed prednisolone, I received no explanation on why the drug was prescribed or on dosage except for the written instructions on the bottle.

One reviewer claims that Dr. Iburg sold her supplies at cost. I asked Dr. Iburg if she would do the same for me and she refused to even consider giving me a discount. When I asked for prescriptions instead of buying supplies and drugs at up to a 600% markup from her, she reluctantly obliged but only gave refills on one or two items. Most of the time, I had to call or come in for a paid visit every time I needed a refill. On one occasion, Dr. Iburg made me wait for over two hours for a prescription!

My dissatisfaction with Dr. Iburg and her office came to a head when she refused to refill a prescription till 21 days had elapsed or to return my phone calls. My cat was sick and needed extra doses, but Dr. Iburg would not refill the prescription even one day early or offer any explanation for her behavior. On the 21st day, I had to go to her office twice to BEG for the refill. For days, I had pleaded with the office to have Dr. Iburg return my calls, but was flatly refused. I finally delivered a letter to her office discharging her as my cat??s vet. Later that night my cat died.

Dr. Iburg abandoned my cat when he needed her most. About a week later I was finally able to visit the office and talk to her. When I asked her why she didn??t return my desperate pleas for help, Dr. Iburg smiled and told me that the front office sometimes takes it on themselves to ??protect her? when she is busy!

Owners with healthy cats who need only routine care might consider Whiskers To Tails: but if your cat has a chronic illness that requires frequent testing and examinations or emergency visits I would stay away. You should also stay away if you expect to have a meaningful dialogue with Dr. Iburg, expect her to answer questions on the phone, or to even return your phone calls. Dr. Iburg??s office is now closed on Wednesdays, meaning that she is accessible only four and one-half days a week, test results are delayed by one or two days, and wait times for appointments can be 7 days or more.

On July 7, 2009 I requested the medical records of my cat. Under Business and Professions Code section 4855, Dr. Iburg was obligated to provide them to me in a timely manner. Twenty-four days later I finally received them, with a note of condolence. A return phone call when my cat was sick would have meant so much more. 3-stars for years of adequate service, 0 stars for the current state of declining standards and for failing my cat and me when we needed her most - for a total score of 1 star.

1
★☆☆☆☆

They??ve been many reviews, both good and bad, written about this veterinarian practice run by Dr. Linda Iburg. I??ll try to give a useful and honest opinion based on my 9+ year experience with this small one-vet office.

Dr. Iburg??s practice emphasizes allopathic medicine ?? meaning lots of drugs and surgery, with almost no natural treatments. For many years, she did an adequate job on routine procedures, but early in 2009 when my cat became very ill, I lost confidence in both her technical knowledge and in her practice??'s ability to provide quality service. During my cat??s hospital stay for chronic renal failure, Dr. Iburg failed to properly consider the effect of I.V. fluid therapy on existing anemia. Despite a PCV reading of 21% (below 30% indicates anemia), Dr. Iburg administered a second 3-day course of I.V. fluids during which my cat??s PCV dropped to 15% indicating severe anemia, necessitating a blood transfusion to save his life. Worse yet, Dr Iburg neglected to recommend an iron supplement. My cat??s anemia did not significantly improve until I gave him an iron supplement on my own.

A few weeks later, she (and a substitute vet) misdiagnosed my cat when I brought it in for respiratory distress. Dr. Iburg subsequently made a more accurate diagnosis but of course I had to pay for both visits, the first of which cost me $149.

If you read the reviews a consistent theme emerges: Dr. Iburg is overwhelmed and is poorly served by the front office which can be slow, and often oversteps its bound. Yes, you can wait over 20 minutes to pay your bill, but there are more significant issues that can negatively impact the care your pet receives. Dr. Iburg now rarely directly interacts with clients, instead relying on ??walk backs? in which your pet is examined without your direct feedback, lab results and treatment protocols are given to you on the phone by staff members (sometimes by the receptionist!), and worst of all, Dr. Iburg does not return phone calls. Communication is very poor between doctor and client, doctor and staff, and staff and client: Diagnosis, prognosis and treatment protocols are rarely explained in detail, especially when done by staff on the phone with no opportunity to ask the doctor questions. When my cat was prescribed prednisolone, I received no explanation on why the drug was prescribed or on dosage except for the written instructions on the bottle.

One reviewer claims that Dr. Iburg sold her supplies at cost. I asked Dr. Iburg if she would do the same for me and she refused to even consider giving me a discount. When I asked for prescriptions instead of buying supplies and drugs at up to a 600% markup from her, she reluctantly obliged but only gave refills on one or two items. Most of the time, I had to call or come in for a paid visit every time I needed a refill. On one occasion, Dr. Iburg made me wait for over two hours for a prescription!

My dissatisfaction with Dr. Iburg and her office came to a head when she refused to refill a prescription till 21 days had elapsed or to return my phone calls. My cat was sick and needed extra doses, but Dr. Iburg would not refill the prescription even one day early or offer any explanation for her behavior. On the 21st day, I had to go to her office twice to BEG for the refill. For days, I had pleaded with the office to have Dr. Iburg return my calls, but was flatly refused. I finally delivered a letter to her office discharging her as my cat??s vet. Later that night my cat died.

Dr. Iburg abandoned my cat when he needed her most. About a week later I was finally able to visit the office and talk to her. When I asked her why she didn??t return my desperate pleas for help, Dr. Iburg smiled and told me that the front office sometimes takes it on themselves to ??protect her? when she is busy!

Owners with healthy cats who need only routine care might consider Whiskers To Tails: but if your cat has a chronic illness that requires frequent testing and examinations or emergency visits I would stay away. You should also stay away if you expect to have a meaningful dialogue with Dr. Iburg, expect her to answer questions on the phone, or to even return your phone calls. Dr. Iburg??s office is now closed on Wednesdays, meaning that she is accessible only four and one-half days a week, test results are delayed by one or two days, and wait times for appointments can be 7 days or more.

On July 7, 2009 I requested the medical records of my cat. Under Business and Professions Code section 4855, Dr. Iburg was obligated to provide them to me in a timely manner. Twenty-four days later I finally received them, with a note of condolence. A return phone call when my cat was sick would have meant so much more. 3-stars for years of adequate service, 0 stars for the current state of declining standards and for failing my cat and me when we needed her most - for a total score of 1 star.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

My cat has been going to whiskars to tails for the past 5 years. They are all so nice and I would recommend them to anyone who has a cat. Although my cat is not the nicest to them, I know that they treat him like all the other kitties...great hospital!

5
★★★★★

My cat has been going to whiskars to tails for the past 5 years. They are all so nice and I would recommend them to anyone who has a cat. Although my cat is not the nicest to them, I know that they treat him like all the other kitties...great hospital!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Wonderful, very fair when it comes to cost. No extraneous procedures offered.
I don't like to recommend her because she is already too busy. If you need a vet I highly recommend her. ....no dogs here which makes it a little less traumatic for my cat.

5
★★★★★

Wonderful, very fair when it comes to cost. No extraneous procedures offered.
I don't like to recommend her because she is already too busy. If you need a vet I highly recommend her. ....no dogs here which makes it a little less traumatic for my cat.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dr. Iburg helped us with 4 cats over the last 10 years. All lived long and healthy lives. She listened to our situation and helped decide the right course of action based on the cat and our financial situation. She has a great understanding bedside manner and our cats love her. Only once did we have to stop taking a cat to her, or any other vet. He was feral and was traumatized by ANOTHER vet tec at a different vet. I would not want to harm her or the staff, so we had to get a mobile vet for him. Patient pet parents produce calm pets. Dr. Iburg is calm and patient. We love her.

5
★★★★★

Dr. Iburg helped us with 4 cats over the last 10 years. All lived long and healthy lives. She listened to our situation and helped decide the right course of action based on the cat and our financial situation. She has a great understanding bedside manner and our cats love her. Only once did we have to stop taking a cat to her, or any other vet. He was feral and was traumatized by ANOTHER vet tec at a different vet. I would not want to harm her or the staff, so we had to get a mobile vet for him. Patient pet parents produce calm pets. Dr. Iburg is calm and patient. We love her.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Over the past 15 years, I have taken a total of six cats (including two adopted from the hospital) to Whiskers to Tails and have found Dr. Iberg to be the most compassionate and professional veterinarian I have even seen. I've since moved about 40 miles from Whiskers to Tails, but I still take my cats to see Dr. Iberg (Unless it's an emergency situation). It's well worth the trip. It's a blessing to have as much confidence as I have in Dr. Iberg.

5
★★★★★

Over the past 15 years, I have taken a total of six cats (including two adopted from the hospital) to Whiskers to Tails and have found Dr. Iberg to be the most compassionate and professional veterinarian I have even seen. I've since moved about 40 miles from Whiskers to Tails, but I still take my cats to see Dr. Iberg (Unless it's an emergency situation). It's well worth the trip. It's a blessing to have as much confidence as I have in Dr. Iberg.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I love the doctor and she has been so helpful and informative. I was a new cat owner and I learned sooo much from her and now have a family of 3 cats and they all see her on a regular basis as well as any rescues I find I take straight to her to testing and exams. I really like the fact that they always have rescued cats for adoption in the office as they really care about the well being of these animals. The office is also VERY reasonable. I live pretty far away but it is worth the drive to see this wonderful doctor and I wouldn't take my cats any where else!

5
★★★★★

I love the doctor and she has been so helpful and informative. I was a new cat owner and I learned sooo much from her and now have a family of 3 cats and they all see her on a regular basis as well as any rescues I find I take straight to her to testing and exams. I really like the fact that they always have rescued cats for adoption in the office as they really care about the well being of these animals. The office is also VERY reasonable. I live pretty far away but it is worth the drive to see this wonderful doctor and I wouldn't take my cats any where else!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dr. Iburg and her Whiskers To Tails Cat Hospital and staff have been a godsend to me and my beloved five cats over a period of 14 years. I have nothing but praise for Dr. Iburg and her staff. Her rates are very reasonable, but it is the love and attention my cats get that are most important. She is of great service to the community and has my heartfelt thanks and utmost recommendation. I am deeply sorry for anyone who has to experience the tragedy of losing a loved one. Whiskers To Tails Cat Hospital will do their very best to save and help take care of your cat. They have a great deal of integrity and are one of the world's treasures.

5
★★★★★

Dr. Iburg and her Whiskers To Tails Cat Hospital and staff have been a godsend to me and my beloved five cats over a period of 14 years. I have nothing but praise for Dr. Iburg and her staff. Her rates are very reasonable, but it is the love and attention my cats get that are most important. She is of great service to the community and has my heartfelt thanks and utmost recommendation. I am deeply sorry for anyone who has to experience the tragedy of losing a loved one. Whiskers To Tails Cat Hospital will do their very best to save and help take care of your cat. They have a great deal of integrity and are one of the world's treasures.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dr. Iberg is a great person and an amazing vet. She also works extensively with rescue groups. She has cared for my four cats for years, and has always given them thoughtful and thorough care. In reading the negative reviews on this site, I have to say that I think the problems were caused by the pet owners, not by the doctor or staff. I have always been treated well, but I am also willing to be patient as the staff juggles many duties. Sometimes they are very busy, and there is only one doctor who takes her time with the patients. One reason that you sometimes have to wait to pay is because Dr. Iberg writes copious notes on your cat in it's chart before you leave, and the staff cannot create the bill until she is done. I personally cannot even imagine Dr. Iberg telling someone not to come back, so I think that the situation was probably extreme for that to happen. She sees the worst of what people do to animals, and she tries to do what she can to take care of as many as possible.

5
★★★★★

Dr. Iberg is a great person and an amazing vet. She also works extensively with rescue groups. She has cared for my four cats for years, and has always given them thoughtful and thorough care. In reading the negative reviews on this site, I have to say that I think the problems were caused by the pet owners, not by the doctor or staff. I have always been treated well, but I am also willing to be patient as the staff juggles many duties. Sometimes they are very busy, and there is only one doctor who takes her time with the patients. One reason that you sometimes have to wait to pay is because Dr. Iberg writes copious notes on your cat in it's chart before you leave, and the staff cannot create the bill until she is done. I personally cannot even imagine Dr. Iberg telling someone not to come back, so I think that the situation was probably extreme for that to happen. She sees the worst of what people do to animals, and she tries to do what she can to take care of as many as possible.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dr. Iburg has been seeing my cats for about 6 years now. I had a scary episode of Feline lower urinary tract disease (FLUTD) which those of you with male cats know can kill in a couple days. She treated a very difficult disease and saved his life. The person below with the bad surgery outcome should realize that sometimes despite the best care things can happen. If it was surgery to remove a urinary blockage and it had been done before there is no wonder that there were complications. It is also true that the office gets backed up, but I have never been treated rudely or unfairly. They explain all the charges well and these people have other duties. I am glad that I am not pushed out the door in the name of top efficiency. I have recommended Dr. iburg to several people and they've all been happy. I still continue to drive out of my way to come. She really is personally concerned with every cat. As with any healthcare (human or otherwise) you will need to ask any questions or voice any concerns. Highly recommended!

5
★★★★★

Dr. Iburg has been seeing my cats for about 6 years now. I had a scary episode of Feline lower urinary tract disease (FLUTD) which those of you with male cats know can kill in a couple days. She treated a very difficult disease and saved his life. The person below with the bad surgery outcome should realize that sometimes despite the best care things can happen. If it was surgery to remove a urinary blockage and it had been done before there is no wonder that there were complications. It is also true that the office gets backed up, but I have never been treated rudely or unfairly. They explain all the charges well and these people have other duties. I am glad that I am not pushed out the door in the name of top efficiency. I have recommended Dr. iburg to several people and they've all been happy. I still continue to drive out of my way to come. She really is personally concerned with every cat. As with any healthcare (human or otherwise) you will need to ask any questions or voice any concerns. Highly recommended!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been taking my cats to Dr Iburg for years. She is a loving vet, fair priced and knowledgeable. My cat had a few conditions and I had to take him to 3 vets and spent easily over $1500 for phony remedies. Dr Iburg brought my cat back to health with one operation which was a total of $400 including after surgery treatments which were included - without cost. Also they only treat cats here. It's great. No barking dogs ever in the waiting room!

I have always met with Dr Iburg personally - so I don't know what anyone is talking about in the column. And my appointments have been 100% on time - ie I'm seeing Dr. Iburg within minutes of my appointment. Only once in 3 years I had to wait - and it was because of an emergency surgery and Dr. Iburg kept on apologizing.

However, there are quite a few bad seeds in the front desk staff and they can be outrageously rude, terribly slow and I daresay lazy. Combined with the fact you are already stressed out with your cat who is stressed out, this doesn't make for a positive experience.

You can easily wait 20 - 30 minutes to pay your bill when certain people are manning the front desk. If you are unlucky and get one of these people - after you pay your bill, count on some attitude. Once when my cat freaked out after waiting for 30 minutes after his appointment, I got a pissy lecture on how to keep my cat calm. I can tell you right now, not waiting 30 minutes would have kept him a lot calmer.

There is also the National Chief of Cat Rights at the front staff. I've received and heard several people receive lectures - all which have the same not so hidden message which is - you are somehow abusing your cat. As if anyone who will catch their cat, put their freaked out cat into a carrying case, zip up the case, put the writhing case in the car, drive to the vet while the cat is ceaselessly yowling at the perfect pitch to turn your hair gray and turn your nerves into jelly the entire trip,and taking it (trust me, when your cat is this way, it is no longer your cat, it is basically an alien) to any vet,paying a sum of money for the experience and then repeating said process to release crazed cat into home and generally receiving some form of bodily injury and possibly some house repair, doesn't care about their cat. It's simply ridiculous.

Generally, I don't return after bad service - the only thing is Dr Iburg is fantastic, really understands cats and people who love them.

3
★★★☆☆

I have been taking my cats to Dr Iburg for years. She is a loving vet, fair priced and knowledgeable. My cat had a few conditions and I had to take him to 3 vets and spent easily over $1500 for phony remedies. Dr Iburg brought my cat back to health with one operation which was a total of $400 including after surgery treatments which were included - without cost. Also they only treat cats here. It's great. No barking dogs ever in the waiting room!

I have always met with Dr Iburg personally - so I don't know what anyone is talking about in the column. And my appointments have been 100% on time - ie I'm seeing Dr. Iburg within minutes of my appointment. Only once in 3 years I had to wait - and it was because of an emergency surgery and Dr. Iburg kept on apologizing.

However, there are quite a few bad seeds in the front desk staff and they can be outrageously rude, terribly slow and I daresay lazy. Combined with the fact you are already stressed out with your cat who is stressed out, this doesn't make for a positive experience.

You can easily wait 20 - 30 minutes to pay your bill when certain people are manning the front desk. If you are unlucky and get one of these people - after you pay your bill, count on some attitude. Once when my cat freaked out after waiting for 30 minutes after his appointment, I got a pissy lecture on how to keep my cat calm. I can tell you right now, not waiting 30 minutes would have kept him a lot calmer.

There is also the National Chief of Cat Rights at the front staff. I've received and heard several people receive lectures - all which have the same not so hidden message which is - you are somehow abusing your cat. As if anyone who will catch their cat, put their freaked out cat into a carrying case, zip up the case, put the writhing case in the car, drive to the vet while the cat is ceaselessly yowling at the perfect pitch to turn your hair gray and turn your nerves into jelly the entire trip,and taking it (trust me, when your cat is this way, it is no longer your cat, it is basically an alien) to any vet,paying a sum of money for the experience and then repeating said process to release crazed cat into home and generally receiving some form of bodily injury and possibly some house repair, doesn't care about their cat. It's simply ridiculous.

Generally, I don't return after bad service - the only thing is Dr Iburg is fantastic, really understands cats and people who love them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My cats have been seeing Dr. Iburg and the rest of the staff for six years. We are so fortunate to have found them! Dr. Iburg's knowledge, compassion, dedication and care are second to none. My cats have ranged in behavior from wildcat to fraidy cat, and Dr. Iburg has treated each one in a way that has truly respected their individual needs and personalities. She and the staff were like extended family during the year that my eldest cat--who has since passed--was going in for weekly treatments. When my cats are under the weather or just need their annual check-ups, it's great to know that I can take them to a doctor and staff I can trust and genuinely enjoy being around.

5
★★★★★

My cats have been seeing Dr. Iburg and the rest of the staff for six years. We are so fortunate to have found them! Dr. Iburg's knowledge, compassion, dedication and care are second to none. My cats have ranged in behavior from wildcat to fraidy cat, and Dr. Iburg has treated each one in a way that has truly respected their individual needs and personalities. She and the staff were like extended family during the year that my eldest cat--who has since passed--was going in for weekly treatments. When my cats are under the weather or just need their annual check-ups, it's great to know that I can take them to a doctor and staff I can trust and genuinely enjoy being around.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have been taking our cats to Dr. Iburg for nearly ten years now and can say, without question, that she is the warmest, most gentle and knowledgeable veterinarian we have ever encountered.Even out most timid cat is butter in the hands of Dr. Iburg.If ever there was a vet who'd qualify for Sainthood...Dr. Iburg is the one!We couldn't be more pleased. HIGHLY HIGHLY recommended!!Terry and Julia Miller

5
★★★★★

We have been taking our cats to Dr. Iburg for nearly ten years now and can say, without question, that she is the warmest, most gentle and knowledgeable veterinarian we have ever encountered.Even out most timid cat is butter in the hands of Dr. Iburg.If ever there was a vet who'd qualify for Sainthood...Dr. Iburg is the one!We couldn't be more pleased. HIGHLY HIGHLY recommended!!Terry and Julia Miller

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been taking my cats to Whiskers to Tails for about 10 years now. Dr Iburg helped me nurse my first cat through kidney failure to the end of his life. She was incredibly helpful and compassionate, giving me free visits for his check ups as he needed so many over the 6 months, and selling me the drugs and saline solution and IV needles at cost. I could never have afforded to care for my cat through to the end of his life if she had not done this for me - I would have had to have him put down immediately. Rosie and the staff were fantastic. I have three other cats that I have aquired during this time, and Whiskers to Tails is my first call for them. Often I can't get them in if it is a short notice situation, but Rosie and the staff always have an alternatvie to recomend for me. I once tried to book the follow up from the alternate vet proceedure with W to T, and was told that it would be better, as well as more ethical, if I had the follow up with the operating vet. I appreciate their values.

It is hard to get in with Dr Iburg, so I just know to book ahead as far as possible, and I try to get the first appointment of the day to minimize the wait time.

5
★★★★★

I have been taking my cats to Whiskers to Tails for about 10 years now. Dr Iburg helped me nurse my first cat through kidney failure to the end of his life. She was incredibly helpful and compassionate, giving me free visits for his check ups as he needed so many over the 6 months, and selling me the drugs and saline solution and IV needles at cost. I could never have afforded to care for my cat through to the end of his life if she had not done this for me - I would have had to have him put down immediately. Rosie and the staff were fantastic. I have three other cats that I have aquired during this time, and Whiskers to Tails is my first call for them. Often I can't get them in if it is a short notice situation, but Rosie and the staff always have an alternatvie to recomend for me. I once tried to book the follow up from the alternate vet proceedure with W to T, and was told that it would be better, as well as more ethical, if I had the follow up with the operating vet. I appreciate their values.

It is hard to get in with Dr Iburg, so I just know to book ahead as far as possible, and I try to get the first appointment of the day to minimize the wait time.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't know what to make of the folks who have written bad reviews about Dr. Iburg and her staff. Please read them with a grain or two of salt--The person who recommended them to me has followed Dr. Iburg for 20 years and she is a huge animal caretaker and would certainly know if there was anything bad to say. She raves about Whiskers to Tails and her opinions come with much experience.Though it is somewhat of an inconvenience that this vet works alone, it is also a great thing to know that your cat will, in fact, be seeing it's actual doctor.

The staff is extremely knowledgeable, helpful and courteous. Dr. Iburg is very professional and wonderful with the cats, takes her time with them, and communicates well with the owners. She is truly there for the animals and not just for the $$ and does not rack up your bill with unnecessary tests and whatnot.

Pros: your cat doesn't get passed around among a group of vets; professional, caring, reasonable fees

Cons: sometimes difficult to get an appointment

5
★★★★★

I don't know what to make of the folks who have written bad reviews about Dr. Iburg and her staff. Please read them with a grain or two of salt--The person who recommended them to me has followed Dr. Iburg for 20 years and she is a huge animal caretaker and would certainly know if there was anything bad to say. She raves about Whiskers to Tails and her opinions come with much experience.Though it is somewhat of an inconvenience that this vet works alone, it is also a great thing to know that your cat will, in fact, be seeing it's actual doctor.

The staff is extremely knowledgeable, helpful and courteous. Dr. Iburg is very professional and wonderful with the cats, takes her time with them, and communicates well with the owners. She is truly there for the animals and not just for the $$ and does not rack up your bill with unnecessary tests and whatnot.

Pros: your cat doesn't get passed around among a group of vets; professional, caring, reasonable fees

Cons: sometimes difficult to get an appointment

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dr. Iberg is very gentle wtih her "bedside manner" and is very up-to-date on the veterinary health of felines. Her staff was very friendly at my last appointment and I was completely happy with my cat's care. I also noticed a rescue group in the waiting room so it appears that she does help area groups as she can which is wonderful! The other clients that I spoke with in the waiting area all seemed very pleased with this clinic and their services. Would recommend.

5
★★★★★

Dr. Iberg is very gentle wtih her "bedside manner" and is very up-to-date on the veterinary health of felines. Her staff was very friendly at my last appointment and I was completely happy with my cat's care. I also noticed a rescue group in the waiting room so it appears that she does help area groups as she can which is wonderful! The other clients that I spoke with in the waiting area all seemed very pleased with this clinic and their services. Would recommend.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Whatever happened to the caring vet who went the extra mile. In the meantime be sure to enclose a good recommendation for a great vet because its taking me hours to find one.

Other than dr. wattanabe in san marino who is not accepting patients because he's been overwhelmed. (again)

Thanks.

1
★☆☆☆☆

Whatever happened to the caring vet who went the extra mile. In the meantime be sure to enclose a good recommendation for a great vet because its taking me hours to find one.

Other than dr. wattanabe in san marino who is not accepting patients because he's been overwhelmed. (again)

Thanks.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Being a cat lover herself, Dr. Iburg tries to care for all of her patients and provide the best care possible, as if they were her own. My cat has been a patient there since she first opened her doors...my cat is now much older and i would trust her care to know one else.

I understand that people may be upset. She is the only doctor there but does have a large and helpful staff. She does have a lot of clients (which tells you she must be good) and so sometimes there are long waits or she may miss or not catch something. But i think if you are a responsible and caring owner that you would know your pet best and be proactive in your cat's care.

She does what she can and at times more than she should but never wants to turn anyone away. She is more than dedicated and a real professional. I think it would be great if there were more doctors like her but am glad to have found her and her staff (and by the way Rosie is so helpful) and know that i have to be aware and keep track of my cat so that she can give her the best care possible. I feel that we work as a team in that sens and thus say that if you do not approve of her that you should find the doctor best for you and your cat so she has more time for her dedicated and happy to have her clients.

5
★★★★★

Being a cat lover herself, Dr. Iburg tries to care for all of her patients and provide the best care possible, as if they were her own. My cat has been a patient there since she first opened her doors...my cat is now much older and i would trust her care to know one else.

I understand that people may be upset. She is the only doctor there but does have a large and helpful staff. She does have a lot of clients (which tells you she must be good) and so sometimes there are long waits or she may miss or not catch something. But i think if you are a responsible and caring owner that you would know your pet best and be proactive in your cat's care.

She does what she can and at times more than she should but never wants to turn anyone away. She is more than dedicated and a real professional. I think it would be great if there were more doctors like her but am glad to have found her and her staff (and by the way Rosie is so helpful) and know that i have to be aware and keep track of my cat so that she can give her the best care possible. I feel that we work as a team in that sens and thus say that if you do not approve of her that you should find the doctor best for you and your cat so she has more time for her dedicated and happy to have her clients.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

The care that my cats have received from Dr. Iburg is excellent. She is an unusually good doctor and has been exceptionally thorough in her diagnosis and treatment of my animals. I have also found the staff to be pleasant and kind. There is no veterinarian I would trust as much with my cats.

5
★★★★★

The care that my cats have received from Dr. Iburg is excellent. She is an unusually good doctor and has been exceptionally thorough in her diagnosis and treatment of my animals. I have also found the staff to be pleasant and kind. There is no veterinarian I would trust as much with my cats.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Dr. Iburg seems to really like cats and I was drawn to this vet because it is
a cat-only practice.

However, my experience was not so good. First, Dr. Iburg put my cat on
a prescription diet and then stopped carrying the food shortly after with no
means for me to even order it! Further, they hadn't written down the amount of
food my cat was supposed to eat (and I had forgotten). They also said I'd need
another vet visit to buy the different food, because my cat's weight may
have changed. I felt that this was all their fault, because my cat was perfectly
fine on the first food and was a very finicky eater anyway. Okay, minor quibble.

Later, after an experience in which Dr. Iburg tried to examine my cat by herself
without a vet tech present in spite of my reminders that we always needed
a vet tech in the past, because my cat was a bit of an unruly patient - hissing,
scratching, etc. she turned to me and said that my cat was no longer welcome
as a patient at her clinic! I felt it was her fault for not listening to me and for
not remembering past experiences with my cat! (For the record, she was not
scratched or bitten, but my cat did swat at her.)

I find it interesting that Dr. Iburg also asked another patient not to come
back as well! I've been with Dr. Vanderhoof ever since and don't regret it!
I just wish that the people with big dogs who visit Dr. V would be a little more
considerate to those of us with skittish little cats and bunnies who are
terrified at the sight of a big, boisterous dog whose owner only has loose
command of the situation.

1
★☆☆☆☆

Dr. Iburg seems to really like cats and I was drawn to this vet because it is
a cat-only practice.

However, my experience was not so good. First, Dr. Iburg put my cat on
a prescription diet and then stopped carrying the food shortly after with no
means for me to even order it! Further, they hadn't written down the amount of
food my cat was supposed to eat (and I had forgotten). They also said I'd need
another vet visit to buy the different food, because my cat's weight may
have changed. I felt that this was all their fault, because my cat was perfectly
fine on the first food and was a very finicky eater anyway. Okay, minor quibble.

Later, after an experience in which Dr. Iburg tried to examine my cat by herself
without a vet tech present in spite of my reminders that we always needed
a vet tech in the past, because my cat was a bit of an unruly patient - hissing,
scratching, etc. she turned to me and said that my cat was no longer welcome
as a patient at her clinic! I felt it was her fault for not listening to me and for
not remembering past experiences with my cat! (For the record, she was not
scratched or bitten, but my cat did swat at her.)

I find it interesting that Dr. Iburg also asked another patient not to come
back as well! I've been with Dr. Vanderhoof ever since and don't regret it!
I just wish that the people with big dogs who visit Dr. V would be a little more
considerate to those of us with skittish little cats and bunnies who are
terrified at the sight of a big, boisterous dog whose owner only has loose
command of the situation.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I have visited Whiskers to Tails for the care of two cats and have often recommended this vet to my friends and colleagues. Unfortunately, I am no longer able to make this recommendation.

At my last visit, my interactions with members of the staff were rude and unpleasant. After some discussion, I have come to the conclusion that neither the staff nor Dr. Iburg kept track of whether our cat was due for any shots or treatments. This is also true for care. My previous cat was a bit old when I brought her in, and they did not recommend any physical exams or metabolic testing. The cat passed about a year after the visit due to complete liver failure. I believe a more proactive approach would have caught the condition.

When I first began visiting Dr. Iburg's office, I was very impressed with the skill with which she was able to care for my cat. In the years since, owners no longer go to the back with their pets, and rarely have any interaction with Dr. Iburg herself. Instead we must rely on the staff, some of whom are pleasant, and others who are decidedly not pleasant.

it is unclear how knowledgeable they are, either. they completely neglected to tell us that we needed to get a health certificate approved by the usda, and have caused us to delay the cat's international travel plans. to resolve this, i've contact dr vanderhoof's office and they're MUCH more helpful than whiskers to tails, who merely wished us "good luck" with the arrangements.

if you love your cats, try these guys instead:

Vanderhoof Veterinary Hospital
2235 Lake Ave # 101
Altadena, CA 91001
(626) 798-5901

PROS: dr. iburg seems to love cats
CONS: unpleasant staff, poor care

1
★☆☆☆☆

I have visited Whiskers to Tails for the care of two cats and have often recommended this vet to my friends and colleagues. Unfortunately, I am no longer able to make this recommendation.

At my last visit, my interactions with members of the staff were rude and unpleasant. After some discussion, I have come to the conclusion that neither the staff nor Dr. Iburg kept track of whether our cat was due for any shots or treatments. This is also true for care. My previous cat was a bit old when I brought her in, and they did not recommend any physical exams or metabolic testing. The cat passed about a year after the visit due to complete liver failure. I believe a more proactive approach would have caught the condition.

When I first began visiting Dr. Iburg's office, I was very impressed with the skill with which she was able to care for my cat. In the years since, owners no longer go to the back with their pets, and rarely have any interaction with Dr. Iburg herself. Instead we must rely on the staff, some of whom are pleasant, and others who are decidedly not pleasant.

it is unclear how knowledgeable they are, either. they completely neglected to tell us that we needed to get a health certificate approved by the usda, and have caused us to delay the cat's international travel plans. to resolve this, i've contact dr vanderhoof's office and they're MUCH more helpful than whiskers to tails, who merely wished us "good luck" with the arrangements.

if you love your cats, try these guys instead:

Vanderhoof Veterinary Hospital
2235 Lake Ave # 101
Altadena, CA 91001
(626) 798-5901

PROS: dr. iburg seems to love cats
CONS: unpleasant staff, poor care

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I must caution cat lovers regarding this facility. Recently our two kittens were spayed and micro-chipped. No problems with the spay, but immediately after arriving home we noticed what appeared to be blood half-way down the spinal area of our white kitten. I assumed it was not blood, but two days later when we discovered the micro chip on the right chest wall of the kitten, we were then certain that someone at this facility had incorrectly inserted it. Proper location should have been between the shoulder blades. After confirmation from another vet that the chip was indeed in the incorrect location, we returned to Whiskers to have the sutures removed.

We discussed this situation with Dr. Iburg. Who had inserted them? The vet said she had done one and "someone else" the other. Later after we made our concerns clear, she then said "I probably did them both." I pointed out the incorrect insertion and current location of the chip. "That is acceptable." NOT TO ME. She appologized but I expressed our dissatisfaction with this outcome. On the way home I said "We won't be going back there again!" Several days later we received a letter from Dr. Iburg explaining that since "You are dissatissfied with our care we will no longer treat your kittens." Enclosed were their medical records.

I do not recommend this facility -- they behaved unprofessionally.

1
★☆☆☆☆

I must caution cat lovers regarding this facility. Recently our two kittens were spayed and micro-chipped. No problems with the spay, but immediately after arriving home we noticed what appeared to be blood half-way down the spinal area of our white kitten. I assumed it was not blood, but two days later when we discovered the micro chip on the right chest wall of the kitten, we were then certain that someone at this facility had incorrectly inserted it. Proper location should have been between the shoulder blades. After confirmation from another vet that the chip was indeed in the incorrect location, we returned to Whiskers to have the sutures removed.

We discussed this situation with Dr. Iburg. Who had inserted them? The vet said she had done one and "someone else" the other. Later after we made our concerns clear, she then said "I probably did them both." I pointed out the incorrect insertion and current location of the chip. "That is acceptable." NOT TO ME. She appologized but I expressed our dissatisfaction with this outcome. On the way home I said "We won't be going back there again!" Several days later we received a letter from Dr. Iburg explaining that since "You are dissatissfied with our care we will no longer treat your kittens." Enclosed were their medical records.

I do not recommend this facility -- they behaved unprofessionally.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I brought my cat here three months ago for a routine surgery for a recurring urinary problem. He's had this surgery before at his old vet's office in another area (I moved and that's why I can't take him there anymore) without any problems or complications.

After Dr. Linda Iburg (vet in residence) performed the surgery on my cat, he was worse off than before the operation. He developed a severe bladder infection (despite a battery of meds prescribed by Dr. Iburg) that caused him to urinate extremely bloody urine in the middle of the night. We had to rush him to an emergency vet (and pay much $$$) in order to stablize him until we could get in to see Dr. Iburg again. She prescribed even MORE drugs that caused him to develop skin ulcers and which also caused minor damage to his retinas. This retinal damage has resulted in my cat's eyes being extremely dilated in low-light conditions, more so than before taking the drugs. Dr. Iburg even admitted to me AFTER THE FACT that the retinal damage was due to the drugs she prescribed.

I've since taken my cat to another vet and will never return to Whiskers to Tails. If I were more litigious, I would sue this vet. Stay away!

1
★☆☆☆☆

I brought my cat here three months ago for a routine surgery for a recurring urinary problem. He's had this surgery before at his old vet's office in another area (I moved and that's why I can't take him there anymore) without any problems or complications.

After Dr. Linda Iburg (vet in residence) performed the surgery on my cat, he was worse off than before the operation. He developed a severe bladder infection (despite a battery of meds prescribed by Dr. Iburg) that caused him to urinate extremely bloody urine in the middle of the night. We had to rush him to an emergency vet (and pay much $$$) in order to stablize him until we could get in to see Dr. Iburg again. She prescribed even MORE drugs that caused him to develop skin ulcers and which also caused minor damage to his retinas. This retinal damage has resulted in my cat's eyes being extremely dilated in low-light conditions, more so than before taking the drugs. Dr. Iburg even admitted to me AFTER THE FACT that the retinal damage was due to the drugs she prescribed.

I've since taken my cat to another vet and will never return to Whiskers to Tails. If I were more litigious, I would sue this vet. Stay away!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Great folks. They are very easy to work with.

5
★★★★★

Great folks. They are very easy to work with.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Whiskers To Tails Cat Hospital, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review