Stewart Chevrolet Cadillac

★★★☆☆
Hassle-free buying experience, quality well-priced new and used cars, trucks & SUVs. Come by today and experience the Stewart Way!
  • 780 Serramonte Blvd

    Colma, CA 94014

    Map & Directions
  • 650-994-2400

2.8 10
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What makes John the Diesel Man stand apart is their knack of understanding the customers needs. I just got a Red Quad sport Cummins diesel from them and gotta say - What performance! Hats off!

5
★★★★★

What makes John the Diesel Man stand apart is their knack of understanding the customers needs. I just got a Red Quad sport Cummins diesel from them and gotta say - What performance! Hats off!

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1 out of 1 people found this review helpful.

Business Response:

Sanjay, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience and get what they need. We will share your comments with John and the rest of our team and we look forward to seeing you at our dealership in the future. Best, Scott Wright | Owner | scottcwright@yahoo.com
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This was the best Cadillac dealer we have ever bought from and would not hesitate on dealing with them again. Steve, our salesman was perfect for us. He told us of a remodel that they we doing and we wish them the best. They deserve it. The team at Stewart Cadillac is amazing. This is my second purchase and I will always buy from them. They are all great people. The entire staff is a joy to work with. And once the remodel is complete the dealership with be beautiful. I would recommend this place to anyone looking for a car!

5
★★★★★

This was the best Cadillac dealer we have ever bought from and would not hesitate on dealing with them again. Steve, our salesman was perfect for us. He told us of a remodel that they we doing and we wish them the best. They deserve it. The team at Stewart Cadillac is amazing. This is my second purchase and I will always buy from them. They are all great people. The entire staff is a joy to work with. And once the remodel is complete the dealership with be beautiful. I would recommend this place to anyone looking for a car!

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After calling and getting assurances they could align the rear wheel camber on a '79 Vette and I didn't need to make an appointment, I dropped in to get the car fixed. This is tricky and difficult work so I figured a Chevy dealer would be safe.\n\nAfter standing around for 20 minutes waiting to talk to a service rep, I noticed people were being shepherded out of line behind me to front of the line. Also, people who arrived after me were having their cars put in line ahead of me.\n\nI left in disgust. Even then someone asked me as I walked away if I had been helped. I said I've been waiting 20 minutes and no one has even talked to me. He let me go without trying to rectify the problem.\n\nMy 31 year old Corvette needs work and will need work again. I don't have the tools to do everything and would glad pay for competent service. I guess Stewart Chevy doesn't need my money.

0
★☆☆☆☆

After calling and getting assurances they could align the rear wheel camber on a '79 Vette and I didn't need to make an appointment, I dropped in to get the car fixed. This is tricky and difficult work so I figured a Chevy dealer would be safe.\n\nAfter standing around for 20 minutes waiting to talk to a service rep, I noticed people were being shepherded out of line behind me to front of the line. Also, people who arrived after me were having their cars put in line ahead of me.\n\nI left in disgust. Even then someone asked me as I walked away if I had been helped. I said I've been waiting 20 minutes and no one has even talked to me. He let me go without trying to rectify the problem.\n\nMy 31 year old Corvette needs work and will need work again. I don't have the tools to do everything and would glad pay for competent service. I guess Stewart Chevy doesn't need my money.

Cons: Treat people with equality

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I will never ever go back there again. The manager there John Ackers is clearly a racist. He was very rude to me. When I got my car back my sun visor was hanging all the way down in my face. I know my sun visor was old and a little droopy, but it definitely was not that bad. I mean I couldn't even see, because it was blocking my view. I told the service guy that the technician must have accidentally snapped it when he moved it.\nThe manager John""Green"" Acres told me that he thought I was trying to pull something on him. That was his exact comment to me, and everyone heard him say this. He essentially called me a liar. What kind of manager calls his paying customers a liar? I spent $800.00 at that place. They didn't even fix my car right the first time. I had to go back a second time to get it fixed again. I hate this place. I will travel 30 or 40 miles to another dealer before I ever go back there again. I can't believe they are still in business. If you are a person of color, don't go there, and even if you are not a person of color don't go there. Go to Novato Chevrolet in Marin. They are very nice and fair.\nOne more thing, David McCauley and Dennis Pawlowski were very nice and professional unlike their manager. They gave me a loaner on my second visit so I could get to work, but I will still never go back there again. I just wanted to be fair about this experience.

0
★☆☆☆☆

I will never ever go back there again. The manager there John Ackers is clearly a racist. He was very rude to me. When I got my car back my sun visor was hanging all the way down in my face. I know my sun visor was old and a little droopy, but it definitely was not that bad. I mean I couldn't even see, because it was blocking my view. I told the service guy that the technician must have accidentally snapped it when he moved it.\nThe manager John""Green"" Acres told me that he thought I was trying to pull something on him. That was his exact comment to me, and everyone heard him say this. He essentially called me a liar. What kind of manager calls his paying customers a liar? I spent $800.00 at that place. They didn't even fix my car right the first time. I had to go back a second time to get it fixed again. I hate this place. I will travel 30 or 40 miles to another dealer before I ever go back there again. I can't believe they are still in business. If you are a person of color, don't go there, and even if you are not a person of color don't go there. Go to Novato Chevrolet in Marin. They are very nice and fair.\nOne more thing, David McCauley and Dennis Pawlowski were very nice and professional unlike their manager. They gave me a loaner on my second visit so I could get to work, but I will still never go back there again. I just wanted to be fair about this experience.

Pros: David and Dennis are good

Cons: John Ackers is very Rude!

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An all around disaster, from sales to service. Once they have your money they don't care about you, your car or the brand name they are representing. Paul Montalbano, the owner is unreachable. The GM, Frank Fragomeni is impossible to talk to, he's rude and dismissive. John Ackers, service manager, is a puppet trained to say ""no"" regardless of the facts. \nI'm all about buying American cars, just don't buy them here. The service department will argue with you about whether something is under warranty regardless of the paper and facts in front of them. And I certainly hope you're not expecting a call back from the service manager when you have a question about your car that's being repaired because they're never available. \nThe best way to get their attention is when GM sends you a letter asking whether or not you were happy with the transaction and/or service. I suggest you hold on to that letter for a few weeks or month in case you might have to return if your car has an issue. Then, evaluate them honestly and send your opinions to GM.

0
★☆☆☆☆

An all around disaster, from sales to service. Once they have your money they don't care about you, your car or the brand name they are representing. Paul Montalbano, the owner is unreachable. The GM, Frank Fragomeni is impossible to talk to, he's rude and dismissive. John Ackers, service manager, is a puppet trained to say ""no"" regardless of the facts. \nI'm all about buying American cars, just don't buy them here. The service department will argue with you about whether something is under warranty regardless of the paper and facts in front of them. And I certainly hope you're not expecting a call back from the service manager when you have a question about your car that's being repaired because they're never available. \nThe best way to get their attention is when GM sends you a letter asking whether or not you were happy with the transaction and/or service. I suggest you hold on to that letter for a few weeks or month in case you might have to return if your car has an issue. Then, evaluate them honestly and send your opinions to GM.

Cons: Many

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Worst customer service I have ever rec'd from a dealership. I am very loyal to General Motors and own two chevrolet vehicles, but will never return to Stewart Chevrolet.

0
★☆☆☆☆

Worst customer service I have ever rec'd from a dealership. I am very loyal to General Motors and own two chevrolet vehicles, but will never return to Stewart Chevrolet.

Pros: Can't think of one.

Cons: Terrible Customer Service...What a joke!!

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Took them 3 days and a threat of taking my car somewhere else to get them to look at why I was even bringing my car there. Then they ripped me off on the price for the parts because they said the 15% coupon only worked if I bought the parts directly from their parts department and that it didn't work because THEY were ordering it from THEIR part department.

0
★☆☆☆☆

Took them 3 days and a threat of taking my car somewhere else to get them to look at why I was even bringing my car there. Then they ripped me off on the price for the parts because they said the 15% coupon only worked if I bought the parts directly from their parts department and that it didn't work because THEY were ordering it from THEIR part department.

Pros: Example: best croissants in town

Cons: rip off and don't know what they're doing

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Bought my truck a couple of years ago and the salesman who I bought it from was great. They have a very friendly staff, customer service is great never had a problem with them, very thorough.
Would recommend them.

4
★★★★☆

Bought my truck a couple of years ago and the salesman who I bought it from was great. They have a very friendly staff, customer service is great never had a problem with them, very thorough.
Would recommend them.

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I purchased my very first car at this dealership. It was a good experience for me. My salesperson gave me a tour around the service department and introduced me to the manager. I don't take my car here for service because like all dealerships, it is costly.

4
★★★★☆

I purchased my very first car at this dealership. It was a good experience for me. My salesperson gave me a tour around the service department and introduced me to the manager. I don't take my car here for service because like all dealerships, it is costly.

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Roger, Bill, and the rest of the Chevrolet team never fail to exceed my expectations every time I bring in my HHR whether for scheduled check-up or to check out some questionable noise. They are serious professionals who have set a higher standard for customer satisfaction--and they meet it every time. I appreciate that they listen, quickly grasp the problem, and take the time to explain repair options. A courtesy van ride to/from the dealership is a wonderful service; however, the waiting room is clean, well lighted, and comfortable. I trust the team at Colma and will probably always be a Chevy owner.

5
★★★★★

Roger, Bill, and the rest of the Chevrolet team never fail to exceed my expectations every time I bring in my HHR whether for scheduled check-up or to check out some questionable noise. They are serious professionals who have set a higher standard for customer satisfaction--and they meet it every time. I appreciate that they listen, quickly grasp the problem, and take the time to explain repair options. A courtesy van ride to/from the dealership is a wonderful service; however, the waiting room is clean, well lighted, and comfortable. I trust the team at Colma and will probably always be a Chevy owner.

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