Suburban Propane

★☆☆☆☆
Our Business Is Customer Satisfaction
  • 12575 Charles Dr

    Grass Valley, CA 95945-7850

    Map & Directions
  • 530-798-4097

1.0 4
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This just in.... Suburban Propane changes name to Sub Par Propane. I heard they provide "superior service" too.......Ha! and so do the airline companies. Years from now we will use sub par propane as an example of how to lose customers. The office manager Laurie (not quite sure of her name) is the poster child for Halloween, only missing her broom. As she sweeps away all her customers, she continues to add more hidden fees, additional charges, price hikes & yet still figures out ways to just be down right rude to people. Never paying attention to what you say, not having a clue what empathy is & believing customer service is a pointy hat. I have only been a customer since August and have been disappointed the whole time. I went to Campora Propane and were very pleasant to deal with, resolved my issue quickly and provided above and beyond customer service. Customer service the way it used to be.
I will tell every one I know for the next two years how awful Sub Par Propane will treat you.
Two years or till they waive my contract.
Anyone living in lake of the pines....we get a lower rate, but as the saying goes you get what you pay for. They can't provide even average service here. LOP beware!!!

1
★☆☆☆☆

This just in.... Suburban Propane changes name to Sub Par Propane. I heard they provide "superior service" too.......Ha! and so do the airline companies. Years from now we will use sub par propane as an example of how to lose customers. The office manager Laurie (not quite sure of her name) is the poster child for Halloween, only missing her broom. As she sweeps away all her customers, she continues to add more hidden fees, additional charges, price hikes & yet still figures out ways to just be down right rude to people. Never paying attention to what you say, not having a clue what empathy is & believing customer service is a pointy hat. I have only been a customer since August and have been disappointed the whole time. I went to Campora Propane and were very pleasant to deal with, resolved my issue quickly and provided above and beyond customer service. Customer service the way it used to be.
I will tell every one I know for the next two years how awful Sub Par Propane will treat you.
Two years or till they waive my contract.
Anyone living in lake of the pines....we get a lower rate, but as the saying goes you get what you pay for. They can't provide even average service here. LOP beware!!!

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Poor follow through. You can't believe Suburban Propane Grass Valley when they give you a delivery date. 1/2 the time they don't deliver when they say they will. I've been a customer for 10 years and have been disappointed over 1/2 the time. They'll give you a date and never show up. Or they'll show up and not fill the tank. A new manager started in 2010 to clean up this mess, so I was hopeful for improvement, but they are still missing their commitments.

1
★☆☆☆☆

Poor follow through. You can't believe Suburban Propane Grass Valley when they give you a delivery date. 1/2 the time they don't deliver when they say they will. I've been a customer for 10 years and have been disappointed over 1/2 the time. They'll give you a date and never show up. Or they'll show up and not fill the tank. A new manager started in 2010 to clean up this mess, so I was hopeful for improvement, but they are still missing their commitments.

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WORST CUSTOMER SERVICE they overcharged my credit card and promised to return my money in 30 days??? I did not receive any money in this period of time. JUST BE CAREFUL with this company.

1
★☆☆☆☆

WORST CUSTOMER SERVICE they overcharged my credit card and promised to return my money in 30 days??? I did not receive any money in this period of time. JUST BE CAREFUL with this company.

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WORST CUSTOMER SERVICE in the world, they make cable guy look good!! you sit around all day being held hostage with NO ETA and the only thing they will tell you that you are on the route for today

1
★☆☆☆☆

WORST CUSTOMER SERVICE in the world, they make cable guy look good!! you sit around all day being held hostage with NO ETA and the only thing they will tell you that you are on the route for today

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Message from Suburban Propane

Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states.. Residential and Commercial Propane Delivery,Tank Installation,Fuel Oil Delivery,HVAC Service,Service Plans.

Propane For My Home:
Reliable Fuel Delivery
24/7/365 Live Customer Service
Automatic Delivery
Budget Payment Plan
Online Access
Flexible Payment Options
Propane For Your Home
Bury Your Tank
Propane For Recreation
Propane and the Environment
Refer a Friend - Earn Free Fuel!

Propane For My Business:
Commercial Installation and Delivery
Restaurants and Hotels
Forklift Motor Fuel
Landscape Mowers
Fleet Autogas
Builders and Construction
Temporary Heating
National/Major Accounts
Resellers

Propane for Agriculture:
Reliable Propane Service

Heating Oil & Refined Fuels:
Dependable Fuel Oil Delivery
Automatic Delivery
Budget Payment Plan
Refer a Friend - Earn Free Fuel!

Key Points

  • Our Business Is Customer Satisfaction
 

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