Palapa Restaurant

★★★★☆
  • 4123 State St

    Santa Barbara, CA 93110

    Map & Directions
  • 805-683-3074

About Palapa Restaurant

Categories

Food

Food
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.

I received a buy one, get one free coupon for Palapa in a mailbox flyer. This was my incentive to try this restaurant so a friend & I went for lunch. I was told that since lunch prices are already discounted, the coupon was invalid & that people were often confused by this. The coupon didn't state anything to this effect & if in fact people are often confused by this, shouldn't they change what the coupon says?! They wouldn't budge, which left a bad taste in my mouth even though the food was decent. This indicated poor management & customer service to me, in addition to the very poor service we received. Even though we had 2 waiters come to our table, neither one seemed on the ball as we didn't receive our chips/salsa or drinks until our entrees came out, at least 15 minutes after being seated in an empty restaurant. Palapa's short term decision has cost them at least 2 future customers forever.

2
★★☆☆☆

I received a buy one, get one free coupon for Palapa in a mailbox flyer. This was my incentive to try this restaurant so a friend & I went for lunch. I was told that since lunch prices are already discounted, the coupon was invalid & that people were often confused by this. The coupon didn't state anything to this effect & if in fact people are often confused by this, shouldn't they change what the coupon says?! They wouldn't budge, which left a bad taste in my mouth even though the food was decent. This indicated poor management & customer service to me, in addition to the very poor service we received. Even though we had 2 waiters come to our table, neither one seemed on the ball as we didn't receive our chips/salsa or drinks until our entrees came out, at least 15 minutes after being seated in an empty restaurant. Palapa's short term decision has cost them at least 2 future customers forever.

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Palapa is amazing! Every dish that I have tried here is delicious. The prices are good, and you get unbelieveably large portions- so I always get not just a dinner, but a lunch the next day! It is awesome! The staff is warm and friendly, they keep me coming back!

4
★★★★☆

Palapa is amazing! Every dish that I have tried here is delicious. The prices are good, and you get unbelieveably large portions- so I always get not just a dinner, but a lunch the next day! It is awesome! The staff is warm and friendly, they keep me coming back!

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Dinner fullfilled expectations and more, the enormous amount of food displayed was unbelievable. A casual place worth visiting. I like the way they served us and also the food
was awesome

5
★★★★★

Dinner fullfilled expectations and more, the enormous amount of food displayed was unbelievable. A casual place worth visiting. I like the way they served us and also the food
was awesome

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