Platinum Autohaus

★★★★☆
  • 610 N Pacific Coast Hwy

    Redondo Beach, CA 90277

    Map & Directions
  • 310-318-3122

About Platinum Autohaus

Categories
  • Auto Dealers
Hours
M-F 9am-7pm, Sa 10am-6pm, Su 12pm-5pm
Special Offer
Call Today
Emails
  • sales@platinumautohaus.com
Languages
  • English

Automotive

Automotive
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I had a very enjoyable experience purchasing a 2005 Toyota Prius from Platinum Auto Haus in Redondo Beach (in the South Bay).\r
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They advertised the least expensive car at Cars dot com with the year, model, and mileage that I wanted. I

3
★★★★★

I had a very enjoyable experience purchasing a 2005 Toyota Prius from Platinum Auto Haus in Redondo Beach (in the South Bay).\r
\r
They advertised the least expensive car at Cars dot com with the year, model, and mileage that I wanted. I

.

I found this company on the internet. I was purchasing this car from Montana and was looking for a Maserati. I tried several dealers throughout the Western United States and found the car I was looking for at this dealer. The car was

3
★★★★★

I found this company on the internet. I was purchasing this car from Montana and was looking for a Maserati. I tried several dealers throughout the Western United States and found the car I was looking for at this dealer. The car was

.

This is a public service announcement.

You call this a business?!! This place is anything BUT a business. Out of state purchase was made on a car here. At first it seemed to be a smooth transaction. Navigation CD was missing but buyer was promised it would be ordered the next business day following the purchase. It has now been several weeks and no CD has been ordered yet. This place has ZERO customer service skills.

Buyer was charged CA sales tax on out of state purchase. Everyone except the owner seemed to know that you're not supposed to charge CA sales tax on an out of state purchase. Owner took no steps to resolve this issue, in fact the buyer had to do all the research on this issue and provide info to the owner! UNBELIEVABLE! What's more, after the case was made the owner wouldn't even refund the overpayment!!! Is this legal? I don't know about you but in my book it's not.

The ridiculousness does not stop here. Buyer tried to register car in home state 3 weeks after purchase. Apparently the dealership was supposed to provide the title to buyer. When buyer contacted owner about this, owner accused him of making this up!!! Eventually buyer had to arrange conference call between home state DMV and owner to prove he wasn't "making this up"! Thankfully DMV rep informed owner of his ignorance. Owner then told buyer he has up to 90 days to send the title. HUH?! Temp tags expire in 90 days so this will leave buyer with no time to register the car. UNBELIEVABLE!

When confronted about supposedly ordered navigation CD, they said they won't order it until the purchase check cleared. CHECK CLEARED LAST MONTH and yet no CD has been ordered! The lies coming out of this clown house are without end.

Avoid doing any business with this facility or its associates. The owner will do everything possible to make buyers regret their purchases! If system didn't require me to pick a star, they'd get 0 stars. Customer service skills: F-

0
★☆☆☆☆

This is a public service announcement.

You call this a business?!! This place is anything BUT a business. Out of state purchase was made on a car here. At first it seemed to be a smooth transaction. Navigation CD was missing but buyer was promised it would be ordered the next business day following the purchase. It has now been several weeks and no CD has been ordered yet. This place has ZERO customer service skills.

Buyer was charged CA sales tax on out of state purchase. Everyone except the owner seemed to know that you're not supposed to charge CA sales tax on an out of state purchase. Owner took no steps to resolve this issue, in fact the buyer had to do all the research on this issue and provide info to the owner! UNBELIEVABLE! What's more, after the case was made the owner wouldn't even refund the overpayment!!! Is this legal? I don't know about you but in my book it's not.

The ridiculousness does not stop here. Buyer tried to register car in home state 3 weeks after purchase. Apparently the dealership was supposed to provide the title to buyer. When buyer contacted owner about this, owner accused him of making this up!!! Eventually buyer had to arrange conference call between home state DMV and owner to prove he wasn't "making this up"! Thankfully DMV rep informed owner of his ignorance. Owner then told buyer he has up to 90 days to send the title. HUH?! Temp tags expire in 90 days so this will leave buyer with no time to register the car. UNBELIEVABLE!

When confronted about supposedly ordered navigation CD, they said they won't order it until the purchase check cleared. CHECK CLEARED LAST MONTH and yet no CD has been ordered! The lies coming out of this clown house are without end.

Avoid doing any business with this facility or its associates. The owner will do everything possible to make buyers regret their purchases! If system didn't require me to pick a star, they'd get 0 stars. Customer service skills: F-

Pros: High end cars that are less expensive than at a real dealership

Cons: Owner antagonizes customers, purchase becomes nightmare transaction, customers are lied to, etc.

Message from Platinum Autohaus

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!



If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!

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