Beverly Hills BMW

★★★★★
  • 5070 Wilshire Blvd

    Los Angeles, CA 90036

    Map & Directions
  • 323-801-1430

5 59
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STAY AWAY AT ALL COSTS! If a negative rating were possible I would not think twice before giving it to this dealership. Before arriving at BMW my husband and I had contacted the dealership regarding a specific car. We we arrived we were

3
★★★★★

STAY AWAY AT ALL COSTS! If a negative rating were possible I would not think twice before giving it to this dealership. Before arriving at BMW my husband and I had contacted the dealership regarding a specific car. We we arrived we were

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I leased a three series in March - 2013. I believe I was severely overcharged. When I mentioned to Dennis the person that sold me the car, he was of no help. I initially gave him a poor rating, but when he called me complaining that it

3
★★★★★

I leased a three series in March - 2013. I believe I was severely overcharged. When I mentioned to Dennis the person that sold me the car, he was of no help. I initially gave him a poor rating, but when he called me complaining that it

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Don't take your car here for service. Attention to detail is lacking and the work is sloppy. Service managers will argue with you versus finding a solution. Service Director is ignore your concerns. \r
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Had my door damaged during

3
★★★★★

Don't take your car here for service. Attention to detail is lacking and the work is sloppy. Service managers will argue with you versus finding a solution. Service Director is ignore your concerns. \r
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Had my door damaged during

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Their Sales Department seems fine, although a bit pushy/aggressive at times. However, their Service Department is awful and not to be trusted. I'm sure it will cost their sales department business in the long run. \r
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A while back, I

3
★★★★★

Their Sales Department seems fine, although a bit pushy/aggressive at times. However, their Service Department is awful and not to be trusted. I'm sure it will cost their sales department business in the long run. \r
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A while back, I

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Found a used Matrix there, called to take it for a test drive. They had the car for the price listed, very comfortable setting. The only thing that bothered me was waiting on the finance department. Probably sat there for a good hour

3
★★★★★

Found a used Matrix there, called to take it for a test drive. They had the car for the price listed, very comfortable setting. The only thing that bothered me was waiting on the finance department. Probably sat there for a good hour

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We had a wonderful experience with our salesperson (Neviana Evans). She was very professional thoughout the whole process. I would recommend her sales with family and friends.

3
★★★★★

We had a wonderful experience with our salesperson (Neviana Evans). She was very professional thoughout the whole process. I would recommend her sales with family and friends.

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Outstanding sales staff. No-nonsense, no games, knowledgeable, fast, will recommend to my friends. It was very straightforward negotiating the deal with Cliff, and Michael Forouzan was a total pleasure to deal with in bringing it all to a

3
★★★★★

Outstanding sales staff. No-nonsense, no games, knowledgeable, fast, will recommend to my friends. It was very straightforward negotiating the deal with Cliff, and Michael Forouzan was a total pleasure to deal with in bringing it all to a

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Great Customer Service, its always a pleasure to work with Gerd, he is such a lively person

3
★★★★★

Great Customer Service, its always a pleasure to work with Gerd, he is such a lively person

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Andres was terrific

3
★★★★★

Andres was terrific

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Brian my service rep is very helpful and and patient. He is awesome!

3
★★★★★

Brian my service rep is very helpful and and patient. He is awesome!

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My car was completed in the time frame that was promised. And everything was done.

3
★★★★★

My car was completed in the time frame that was promised. And everything was done.

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Carmela Grammatico was awsome,excellent,wonderful!!!!!

3
★★★★★

Carmela Grammatico was awsome,excellent,wonderful!!!!!

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Carmela Grammatico has EXCELLENT customer service, she is a great representation for your company. I have already referred a couple of people to her that own BMW's as well

3
★★★★★

Carmela Grammatico has EXCELLENT customer service, she is a great representation for your company. I have already referred a couple of people to her that own BMW's as well

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Neda is a gem I plan on purchasing all my future BMW's with her! Thank you for making my fourth BMW the BEST!

3
★★★★★

Neda is a gem I plan on purchasing all my future BMW's with her! Thank you for making my fourth BMW the BEST!

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only took a couple hours total, didnt have to waste a whole day

3
★★★★★

only took a couple hours total, didnt have to waste a whole day

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So quick and without hassle

3
★★★★★

So quick and without hassle

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Adequate time for cursory review of systems, especially helpful with our first experience with iDrive

3
★★★★★

Adequate time for cursory review of systems, especially helpful with our first experience with iDrive

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Nearly painless

3
★★★★★

Nearly painless

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Answered all questions with no abiguity

3
★★★★★

Answered all questions with no abiguity

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Treated with cheerful respect by all BMW staff

3
★★★★★

Treated with cheerful respect by all BMW staff

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Jeff McCoy gently helped us through the decision making process. Thanks

3
★★★★★

Jeff McCoy gently helped us through the decision making process. Thanks

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Friendly, respectful, informative. This is my 2nd BMW purchase at Beverly Hills

3
★★★★★

Friendly, respectful, informative. This is my 2nd BMW purchase at Beverly Hills

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JB has been my sales rep since my first lease at BMW Bev Hills. He's great!

3
★★★★★

JB has been my sales rep since my first lease at BMW Bev Hills. He's great!

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Michael McNamara treated us very well. He's a top-notch sales associate.

3
★★★★★

Michael McNamara treated us very well. He's a top-notch sales associate.

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Gerd is wonderful and takes the absolute best care of me. He is the reason I continue to purchase and service my cars with BH BMW.

3
★★★★★

Gerd is wonderful and takes the absolute best care of me. He is the reason I continue to purchase and service my cars with BH BMW.

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My service advisor, Chris Goldstein, did a phenomenal job.

3
★★★★★

My service advisor, Chris Goldstein, did a phenomenal job.

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Gerd is perfect. He's the reason for my loyalty. Also, thank you for now taking reservations for loaner cars. First come first serve problems almost made me leave BH BMW. Gerd Stedman is great

3
★★★★★

Gerd is perfect. He's the reason for my loyalty. Also, thank you for now taking reservations for loaner cars. First come first serve problems almost made me leave BH BMW. Gerd Stedman is great

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Gratitude to whoever changed the loaner policy back to a reservation system.

3
★★★★★

Gratitude to whoever changed the loaner policy back to a reservation system.

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Gerd is fantastic. He always takes care of me - gets my car in and out and communicates fully what's going on with my car

3
★★★★★

Gerd is fantastic. He always takes care of me - gets my car in and out and communicates fully what's going on with my car

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My service advisor, dana, calledd in sick and another person handled my car in the most professionsl, friendly and fast manner. This is the first time I have dealt with an exceptional advisor at your dealersho

3
★★★★★

My service advisor, dana, calledd in sick and another person handled my car in the most professionsl, friendly and fast manner. This is the first time I have dealt with an exceptional advisor at your dealersho

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I would like to say that Chris went above and beyond in kindness and being extremely Helpful, this was my 1st visit to your dearlership and he truely made it a wonderful experience, thank you Chris.

3
★★★★★

I would like to say that Chris went above and beyond in kindness and being extremely Helpful, this was my 1st visit to your dearlership and he truely made it a wonderful experience, thank you Chris.

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My sales advisor was Ilona Alexandrova and I just want to say what a professional and wonderful salesperson she is! In fact, she is the reason I not ended up leasing a BMW (versus other vehicles i was looking at, such as Audi, etc) but she

3
★★★★★

My sales advisor was Ilona Alexandrova and I just want to say what a professional and wonderful salesperson she is! In fact, she is the reason I not ended up leasing a BMW (versus other vehicles i was looking at, such as Audi, etc) but she

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couldn't get any better

3
★★★★★

couldn't get any better

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My service advisor was great. SARKIS was his first name. can't recall his last name.

3
★★★★★

My service advisor was great. SARKIS was his first name. can't recall his last name.

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I have to say, I am surprised how great Beverly Hills BMW service runs - from appointment to pick-up, everything was great, professional and on time. Excellent job.

3
★★★★★

I have to say, I am surprised how great Beverly Hills BMW service runs - from appointment to pick-up, everything was great, professional and on time. Excellent job.

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The only way would be to give me money and lunch. Otherwise, I don't know how your service could be better. ( Actually you did give me lunch one day. Tacos and they were greatt, thanks for all you do. Everyone there is truely the best.

3
★★★★★

The only way would be to give me money and lunch. Otherwise, I don't know how your service could be better. ( Actually you did give me lunch one day. Tacos and they were greatt, thanks for all you do. Everyone there is truely the best.

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Paul Sanhaphakdi, was kind enough to check tires, washer & water levels since I was there because of a BMW error.

3
★★★★★

Paul Sanhaphakdi, was kind enough to check tires, washer & water levels since I was there because of a BMW error.

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PLS CLONE MR. JEFF BAKER, I AM HIGHLY COMMENDING HIM AND PLEASE MAKE SURE HE KNOWS ABOUT IT SO HE CONTINUES BEING PROFESSIONAL, COURTEOUS AND VERY CUSTOMER SERVICE ORIENTED!!! JASMIN OWNER OF 2 ULTIMATE DRIVING MACHINE AND I'M SORRY i am

3
★★★★★

PLS CLONE MR. JEFF BAKER, I AM HIGHLY COMMENDING HIM AND PLEASE MAKE SURE HE KNOWS ABOUT IT SO HE CONTINUES BEING PROFESSIONAL, COURTEOUS AND VERY CUSTOMER SERVICE ORIENTED!!! JASMIN OWNER OF 2 ULTIMATE DRIVING MACHINE AND I'M SORRY i am

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I called at 9am and was able to bring in my car at 10am. I could not ask for anything better than that.

3
★★★★★

I called at 9am and was able to bring in my car at 10am. I could not ask for anything better than that.

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LAURIE DOWNS IS ECXELLENT / EFFICIENT / GREAT TO WORK WITH

3
★★★★★

LAURIE DOWNS IS ECXELLENT / EFFICIENT / GREAT TO WORK WITH

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Friendly service and so quick. The loaner was perfect for my needs. A very good advertisement for the latest BMW lineup. .

3
★★★★★

Friendly service and so quick. The loaner was perfect for my needs. A very good advertisement for the latest BMW lineup. .

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Appreciate the work put in by service technician

3
★★★★★

Appreciate the work put in by service technician

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Very quick and professional.

3
★★★★★

Very quick and professional.

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Everyone I met was friendly, helpful and fast.

3
★★★★★

Everyone I met was friendly, helpful and fast.

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Everyone I met was friendly and helpful. I even changed an appointment time with no problems.

3
★★★★★

Everyone I met was friendly and helpful. I even changed an appointment time with no problems.

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Service representative was great.

3
★★★★★

Service representative was great.

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Dung is truly exceptional, experienced, and knowledgeable.

3
★★★★★

Dung is truly exceptional, experienced, and knowledgeable.

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The lady who was my service rep was fantastic. Best experience I have had

3
★★★★★

The lady who was my service rep was fantastic. Best experience I have had

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Gerd has been my service advisor for ten years. He always does a great job.

3
★★★★★

Gerd has been my service advisor for ten years. He always does a great job.

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I bought my first BMW a few years from these guys. I went back today to buy a used M3 convertible. The sales person and I talked at length about the warrranty. We went into specific details that things like the roof, electrical, power train etc would be covered, but things like brakes, battery and oil changes would not be. I was ok with that.

We agreed to the price, trade-in etc. I even started signing papers (after the credit check and other formalities). Then the guy (who was making me sign the papers), tried to sell me an extended warranty. He told me that this car had NO warranty on it - which was one of the most critical things that I wanted - and had made that clear 4 hrs ago to the sales guy.

Thus, eventually after 4+ hrs, I had to walk away with no car. I do not recommend these guys - be careful and make sure you are getting what you want and what they tell u.

0
★☆☆☆☆

I bought my first BMW a few years from these guys. I went back today to buy a used M3 convertible. The sales person and I talked at length about the warrranty. We went into specific details that things like the roof, electrical, power train etc would be covered, but things like brakes, battery and oil changes would not be. I was ok with that.

We agreed to the price, trade-in etc. I even started signing papers (after the credit check and other formalities). Then the guy (who was making me sign the papers), tried to sell me an extended warranty. He told me that this car had NO warranty on it - which was one of the most critical things that I wanted - and had made that clear 4 hrs ago to the sales guy.

Thus, eventually after 4+ hrs, I had to walk away with no car. I do not recommend these guys - be careful and make sure you are getting what you want and what they tell u.

Pros: no pro's at this time

Cons: misleading, waste of time

 

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