Sai Travels

★★★☆☆

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Mon-Fri 9am-5pm

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Sunnyvale Travel Inc

251 S Mathilda Ave Sunnyvale, CA

2.9565 23
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I have been booking through Sai Travels for the past 10 year. This year, I was little nervous because of multiple tickets and different travel dates for my family members The person who helped me (Anu) was very patient and took time to

3
★★★★★

I have been booking through Sai Travels for the past 10 year. This year, I was little nervous because of multiple tickets and different travel dates for my family members The person who helped me (Anu) was very patient and took time to

.

Waste of time contacting them.. Pls choose wisely else book online..

3
★★★★★

Waste of time contacting them.. Pls choose wisely else book online..

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bought several air tkts from them over the years and being very happy

2
★★★★★

bought several air tkts from them over the years and being very happy

Pros: best agency in town

Cons: none

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not a very good agency. they never return calls and everytime you call they pick up and put you on hold. bad experience with them

1
★☆☆☆☆

not a very good agency. they never return calls and everytime you call they pick up and put you on hold. bad experience with them

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I purchased a ticket from Sai Travels for

SFO - Munich(Germany) - BOM and return
BOM - Munich(Germany) - Frankfut (Germany) - SFO
The airline was Lufthansa.

To travel from 1 EU city to another a Schengen Visa is required. The travel agent never asked me or informed me about such an requirement.

I was not allowed to board the Munich flight from Mumbai airport and was stuck there. I was just lucky to get 1 last seat in the next flght to Frankfurt. Had I not got this ticket I would have been stuck in Mumbai for atleast a week since it is the holiday season.

After calling up Sai travels on my return, I came to know that they were not even aware of such visa requirements. Instead of accepting their mistake they argued and talked rudely. The Lufthansa staff at Mumbai airport were shocked that the travel agent were so careless and dint even inform me about it.

Please dont rely on Sai travels for any more information other than the ticket and the charges. They are not bothered about any other requirements or information to be given to the passengers. Think twice before purchasing a ticket from them.

0
★☆☆☆☆

I purchased a ticket from Sai Travels for

SFO - Munich(Germany) - BOM and return
BOM - Munich(Germany) - Frankfut (Germany) - SFO
The airline was Lufthansa.

To travel from 1 EU city to another a Schengen Visa is required. The travel agent never asked me or informed me about such an requirement.

I was not allowed to board the Munich flight from Mumbai airport and was stuck there. I was just lucky to get 1 last seat in the next flght to Frankfurt. Had I not got this ticket I would have been stuck in Mumbai for atleast a week since it is the holiday season.

After calling up Sai travels on my return, I came to know that they were not even aware of such visa requirements. Instead of accepting their mistake they argued and talked rudely. The Lufthansa staff at Mumbai airport were shocked that the travel agent were so careless and dint even inform me about it.

Please dont rely on Sai travels for any more information other than the ticket and the charges. They are not bothered about any other requirements or information to be given to the passengers. Think twice before purchasing a ticket from them.

Pros: Can get any ticket in the world with know the rules

Cons: Just bothered about the money

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I contacted Sai travels to book my tickets for India travel next year. I was initially happy to see a quick response from them and the agents were quite helpful initially to provide me good alternatives.

However, my suffering started after I gave a nod on booking my tickets. The agent I spoke to went into hibernation and did not even respond to my emails or phones. When she finally responded after couple of days, it was with a promise of another phone call, which obviously did not happen. Today, it is more than a week from when I had told them to book the tickets but instead of having tickets in my hand, i don't even have info on what the status on bookings is.

And when I could connect to their office today, there was another agent who seemed extremely rude and high handed in his conduct. The only thing he has to say is - we cannot do anything. When asked questions like why you can't call your clients and tell if there are problems in booking tickets etc - his answer to every question is - we can't do anything, as if he was reading from a script (but does not fail to add his frustration to it).

In my view, this is a perfect example of bad service and poor customer handling. And of course, it's a perfect recipe to ruin your name and reputation that is so hard to build and takes time.

0
★☆☆☆☆

I contacted Sai travels to book my tickets for India travel next year. I was initially happy to see a quick response from them and the agents were quite helpful initially to provide me good alternatives.

However, my suffering started after I gave a nod on booking my tickets. The agent I spoke to went into hibernation and did not even respond to my emails or phones. When she finally responded after couple of days, it was with a promise of another phone call, which obviously did not happen. Today, it is more than a week from when I had told them to book the tickets but instead of having tickets in my hand, i don't even have info on what the status on bookings is.

And when I could connect to their office today, there was another agent who seemed extremely rude and high handed in his conduct. The only thing he has to say is - we cannot do anything. When asked questions like why you can't call your clients and tell if there are problems in booking tickets etc - his answer to every question is - we can't do anything, as if he was reading from a script (but does not fail to add his frustration to it).

In my view, this is a perfect example of bad service and poor customer handling. And of course, it's a perfect recipe to ruin your name and reputation that is so hard to build and takes time.

Cons: Bad on customer service and communications

.

I called recently on a week day , got someone to respond only after calling 3 times. Then see asked me send names of passenger who will travel, I sent email to the address she mentioned and never got a reply.

0
★☆☆☆☆

I called recently on a week day , got someone to respond only after calling 3 times. Then see asked me send names of passenger who will travel, I sent email to the address she mentioned and never got a reply.

Pros: Used to be good

Cons: Poor response, casual unprofessional approach

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best service/best price used for the last 5yrs best agency in town i hv used other b4 but now never ever
will go to any others

2
★★★★★

best service/best price used for the last 5yrs best agency in town i hv used other b4 but now never ever
will go to any others

Pros: best price

Cons: na

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A travel agency has to provide two things: 1- Tickets at a good price and service. Most of the time there isn't much difference of value when providing tickets and service part doesn't come into play if the agency has to just deliver the tickets.
The second component (service) comes into play when plan changes. You would want to change or cancel your tickets. This agency did not provide how much amount they would charge for ticket cancellations. Due to some unforseen reason I had to cancel my tickets, they charged 350$ for each ticket cancellation.
When I asked for the refund of the remaining amount they told that I should receive the refund 4 weeks from the date of cancellation!!
I would warn you guys to please check with agency's cancellation policy before booking tickets throught them.

0
★☆☆☆☆

A travel agency has to provide two things: 1- Tickets at a good price and service. Most of the time there isn't much difference of value when providing tickets and service part doesn't come into play if the agency has to just deliver the tickets.
The second component (service) comes into play when plan changes. You would want to change or cancel your tickets. This agency did not provide how much amount they would charge for ticket cancellations. Due to some unforseen reason I had to cancel my tickets, they charged 350$ for each ticket cancellation.
When I asked for the refund of the remaining amount they told that I should receive the refund 4 weeks from the date of cancellation!!
I would warn you guys to please check with agency's cancellation policy before booking tickets throught them.

.

Sai travel in Sunnyvale is very good and professinal in service. I have always purchased my India tickets from Sai travel even at the last moment travel plan in the busy season I have always a good response from Sai travel, after going around a few agencies I believe Sai travel is the best to travel with....I am going to continue my business with Sai travel only...........and highly recommend this travel agency.

2
★★★★★

Sai travel in Sunnyvale is very good and professinal in service. I have always purchased my India tickets from Sai travel even at the last moment travel plan in the busy season I have always a good response from Sai travel, after going around a few agencies I believe Sai travel is the best to travel with....I am going to continue my business with Sai travel only...........and highly recommend this travel agency.

Pros: Great service, competitive prices

Cons: None

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WE JUST BOUGHT SOME TICKETS FROM THEM FOR DEC 2008 NO ONE ELSE IN TOWN HAD SEATS WE GOT THE SEATS GOING DEC 2008 AND RTN 1ST WK OF JAN 2009 WITH NO PROBLEM..GREAT SERVICE AND VERY HELPFUL JYOTI MADE OUR BOOKING AND WE CAN TELL ALL TO BOOK WITH HER SHE IS VERY HELPFUL

2
★★★★★

WE JUST BOUGHT SOME TICKETS FROM THEM FOR DEC 2008 NO ONE ELSE IN TOWN HAD SEATS WE GOT THE SEATS GOING DEC 2008 AND RTN 1ST WK OF JAN 2009 WITH NO PROBLEM..GREAT SERVICE AND VERY HELPFUL JYOTI MADE OUR BOOKING AND WE CAN TELL ALL TO BOOK WITH HER SHE IS VERY HELPFUL

Pros: CHEAPEST/BEST

Cons: N/A

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just bought some air tickets from this agency the staff is very helpful and this is my 10 time always find the staff very kind to work with will tell all my friends any time

2
★★★★★

just bought some air tickets from this agency the staff is very helpful and this is my 10 time always find the staff very kind to work with will tell all my friends any time

Pros: all

Cons: none

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I had a really really bad experience with their travel agent Jyoti. I called her to get quotes for India trip and I found her ok, not too polite or helpful but just ok. But when I called her the second time to ask for more information, she was plain rude and said 'all tickets are sold out, no more tickets' and then she hung up on me. It was terrible and very unprofessional. I have booked tickets with them a couple of times before and the agent, Shilpa, was very good. But after this experience I am NEVER calling Sai Travels again.

0
★☆☆☆☆

I had a really really bad experience with their travel agent Jyoti. I called her to get quotes for India trip and I found her ok, not too polite or helpful but just ok. But when I called her the second time to ask for more information, she was plain rude and said 'all tickets are sold out, no more tickets' and then she hung up on me. It was terrible and very unprofessional. I have booked tickets with them a couple of times before and the agent, Shilpa, was very good. But after this experience I am NEVER calling Sai Travels again.

Pros: none

Cons: none

.

i just bought a tkt from this agency again i travel every 3 months some where or the other best service and they call back they clear all waiting list and best prices as always

2
★★★★★

i just bought a tkt from this agency again i travel every 3 months some where or the other best service and they call back they clear all waiting list and best prices as always

Pros: best service//best price

Cons: can not find

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I have dealt with this agent twice in last 5 years and both the times have to break my head on the wall !! no more now.. Last time I booked a ticket with them for Mumbai, they commited me a fare and finally the amount came way way more than what was told. I was left with no option but to take as other places were quoting even higher since I lost my time.. Before that had bad experience with the change in dates..

They are not at all worth giving any business..Dear friends, please avoid them

0
★☆☆☆☆

I have dealt with this agent twice in last 5 years and both the times have to break my head on the wall !! no more now.. Last time I booked a ticket with them for Mumbai, they commited me a fare and finally the amount came way way more than what was told. I was left with no option but to take as other places were quoting even higher since I lost my time.. Before that had bad experience with the change in dates..

They are not at all worth giving any business..Dear friends, please avoid them

Pros: Sweet talk

Cons: Bad service, wrong information , high prices ( when paid in actua)

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I had a recent experience with this agent. I would sincerely suggest that please avoid them if possible. I was communicating with a lady named Ritika and she is very unprofessional. They have so much attitute as if they are providing some monopoly services. At times when you call, you will be on hold for ever.

I suggest that there are tons of agent in the town who can work much better as far as my last 10 yrs of experience. Someone reccomended me but I will say avoid them to be safe and happy.

0
★☆☆☆☆

I had a recent experience with this agent. I would sincerely suggest that please avoid them if possible. I was communicating with a lady named Ritika and she is very unprofessional. They have so much attitute as if they are providing some monopoly services. At times when you call, you will be on hold for ever.

I suggest that there are tons of agent in the town who can work much better as far as my last 10 yrs of experience. Someone reccomended me but I will say avoid them to be safe and happy.

Pros: None

Cons: Tons

.

WE SINGH FAMILY HAVE BEEN BUYING TKTS FROM SAI TRAVEL OVER 20 YEARS NOW WE HV BEEN VERY HAPPY TO TELL ALL HOW GOOD THE SERVICE IS AND PEOPLE ARE SO FRIENDLY AND WE DID CALL FROM ALL OVER TO CHANGE OUR RETURNS THEY ALWAYS CALL US BACK WITH THE CONFORMATIONS ALL OUR FAMILY WILL ALWAYS STAY AND BUYR OUR FURTURE AIR TICKETS FROM THEM..SINGH FAMILY

2
★★★★★

WE SINGH FAMILY HAVE BEEN BUYING TKTS FROM SAI TRAVEL OVER 20 YEARS NOW WE HV BEEN VERY HAPPY TO TELL ALL HOW GOOD THE SERVICE IS AND PEOPLE ARE SO FRIENDLY AND WE DID CALL FROM ALL OVER TO CHANGE OUR RETURNS THEY ALWAYS CALL US BACK WITH THE CONFORMATIONS ALL OUR FAMILY WILL ALWAYS STAY AND BUYR OUR FURTURE AIR TICKETS FROM THEM..SINGH FAMILY

Pros: CHEAP AIR FARES

Cons: WILL NEVER FIND

.

I RECENTLY BOUGHT A TKT FROM SAI TRAVEL SUNNYVALE THE SERVICE IS VERY GOOD VERY HELPFUL AGNTS AND TRY TO WORK WITH U ALL THE WAY TILL U COME BACK FROM YOUR TRIP WILL TELL ALL MY FRNDS AND FAMILY

2
★★★★★

I RECENTLY BOUGHT A TKT FROM SAI TRAVEL SUNNYVALE THE SERVICE IS VERY GOOD VERY HELPFUL AGNTS AND TRY TO WORK WITH U ALL THE WAY TILL U COME BACK FROM YOUR TRIP WILL TELL ALL MY FRNDS AND FAMILY

Pros: MOST OF THEM

Cons: DID NOT FIND ANY

.

I would give - (Minus) rrating to this travel agent. I have 2 very bad experience with them. In 1998, I had bad experince and I thaught they might improved their service. One of my friend warn me not to deal with travel agecy I wish I could have listen to him.

My wife went to India with a 6 months old kid and a 4 year. I asked them to put the Infant seat (Besenett) request and they mentioned that they have put it. When I went to Airport to check in the person at the counter said the request was never made they see the reuquest before staritng their tickeing work. I was shocked. I was thining how will she travle with 2 kids for continuos 15 hours journey in Cathy. Luckily, they requested another person if he/she can adjust (Many thanks to him/ her). I asked them to check if the request was made while returning, they said no. Then I asked him if he could do that and he assigned the besennet seat while returning. I will never. ever deal with this Travel agency.

For your convenience, I will recommend you to avoid this travel Agency. They go with the name as Trips ad Travels as well (Not sure whether they have open a shado compnay after the Sai Travel's experince with many passenger.

0
★☆☆☆☆

I would give - (Minus) rrating to this travel agent. I have 2 very bad experience with them. In 1998, I had bad experince and I thaught they might improved their service. One of my friend warn me not to deal with travel agecy I wish I could have listen to him.

My wife went to India with a 6 months old kid and a 4 year. I asked them to put the Infant seat (Besenett) request and they mentioned that they have put it. When I went to Airport to check in the person at the counter said the request was never made they see the reuquest before staritng their tickeing work. I was shocked. I was thining how will she travle with 2 kids for continuos 15 hours journey in Cathy. Luckily, they requested another person if he/she can adjust (Many thanks to him/ her). I asked them to check if the request was made while returning, they said no. Then I asked him if he could do that and he assigned the besennet seat while returning. I will never. ever deal with this Travel agency.

For your convenience, I will recommend you to avoid this travel Agency. They go with the name as Trips ad Travels as well (Not sure whether they have open a shado compnay after the Sai Travel's experince with many passenger.

Pros: Noting to write

Cons: 2 times bad experience

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Disgusting customer service-The operators on the phone sound as though they are obliging you by talking to you, Totally discorteous and unprofessional-I dont know how such organizations can function. I asked for a quote for my travel-the lady she will call me back-never bothered-I call thrice-no response-Always-I will call you back-I have never seen sales organisations being so rude to customers

0
★☆☆☆☆

Disgusting customer service-The operators on the phone sound as though they are obliging you by talking to you, Totally discorteous and unprofessional-I dont know how such organizations can function. I asked for a quote for my travel-the lady she will call me back-never bothered-I call thrice-no response-Always-I will call you back-I have never seen sales organisations being so rude to customers

.

I recently purchased a ticket from SFO-HONGKONG-SINGAPORE-CHENNAI on Cathay/Indian Airlines in October'06 from agent Shilpa. I had changed my return date from the US and she said it was taken care of - that all I had to do was to go straight into the airport on my departure date. I decided to stop by the Indian Airlines office and the IA Agent was kind enough to let me know that my name was not there in the manifest for travel that evening. I ended up buying a first class ticket to Singapore - paying the difference of $100 US Dollars to catch the Cathay Pacific Flight to continue my Journey. Shilpa told my husband that she would get us the $ back. We left numerous mess. and another reservation needed, but she won't even return the phone calls. I travel to india frequently, I will never use Sai Travels/Shilpa again. What a disgrace.

2
★★★★☆

I recently purchased a ticket from SFO-HONGKONG-SINGAPORE-CHENNAI on Cathay/Indian Airlines in October'06 from agent Shilpa. I had changed my return date from the US and she said it was taken care of - that all I had to do was to go straight into the airport on my departure date. I decided to stop by the Indian Airlines office and the IA Agent was kind enough to let me know that my name was not there in the manifest for travel that evening. I ended up buying a first class ticket to Singapore - paying the difference of $100 US Dollars to catch the Cathay Pacific Flight to continue my Journey. Shilpa told my husband that she would get us the $ back. We left numerous mess. and another reservation needed, but she won't even return the phone calls. I travel to india frequently, I will never use Sai Travels/Shilpa again. What a disgrace.

Pros: None

Cons: Everything

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I purchased a round trip ticket from sai travel SFO-KHG-SIN-HYD. The Air Lines invoved were Cathy & Air India. Air India has code share with SilkAir to fly from SIN to Hyd. On Oct 31st 2005 this code share agreement was terminating. I knew this but he in spite of being a travel agent did not know this (His name was Mohan or something). I requested again & again to him to put me in some other airline that actually flies from Hyderabad, but he did not listen. Well, I had to pay some extra money to cathay pacific to make that change for me in Hyd, they were very helpful.

But I have decided never to buy any tickets again from Sai Travel, who doesnt even know which aitline is flying where or flying at all.

0
★☆☆☆☆

I purchased a round trip ticket from sai travel SFO-KHG-SIN-HYD. The Air Lines invoved were Cathy & Air India. Air India has code share with SilkAir to fly from SIN to Hyd. On Oct 31st 2005 this code share agreement was terminating. I knew this but he in spite of being a travel agent did not know this (His name was Mohan or something). I requested again & again to him to put me in some other airline that actually flies from Hyderabad, but he did not listen. Well, I had to pay some extra money to cathay pacific to make that change for me in Hyd, they were very helpful.

But I have decided never to buy any tickets again from Sai Travel, who doesnt even know which aitline is flying where or flying at all.

Pros: I cannot think of any except cheap ticket that may work 75% of times.

Cons: 25% of the times you will find stranded in some remote country with a worthless ticket in your hand issued by Sai Travel.

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I dont know if this is travel agents fault or Airlines fault. But till date I have not recieved any reply from Either.

I had booked my self from SFO To Bombay on Cathay for Tavel in Feb - paid in October. On the day of my flight I was told at the airport by airlines that the travel agent had cancelled the ticket and provided a printed proof.

Off cource I couldnt contact Sai Travel at late hours.

I later emailed Sai Travel andl also called them, their answer was they dont know what happened, and they said they have asked Cathay for an answer.
Till Date I havent recieved any answer from travel agent.

The airlines personnel at the airport said that I have to deal with Agent since they cancelled the ticket and I had paid them.

Off course I disputed the charge on Card.

0
★☆☆☆☆

I dont know if this is travel agents fault or Airlines fault. But till date I have not recieved any reply from Either.

I had booked my self from SFO To Bombay on Cathay for Tavel in Feb - paid in October. On the day of my flight I was told at the airport by airlines that the travel agent had cancelled the ticket and provided a printed proof.

Off cource I couldnt contact Sai Travel at late hours.

I later emailed Sai Travel andl also called them, their answer was they dont know what happened, and they said they have asked Cathay for an answer.
Till Date I havent recieved any answer from travel agent.

The airlines personnel at the airport said that I have to deal with Agent since they cancelled the ticket and I had paid them.

Off course I disputed the charge on Card.

 

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