Firestone Complete Auto Care

★☆☆☆☆
Complete Auto Care Since 1926
  • 1974 University Ave

    Berkeley, CA 94704

    Map & Directions
  • 510-984-9196

About Firestone Complete Auto Care

Automotive

Automotive
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Last week I got my oil changed and a valve cover gasket replaced. I bought their vacation package and they checked my battery, belts, tires, etc. It was an expensive but needed fix since my smog check was approaching. Three days later, I was driving on the freeway and my battery charge light came on. Followed by my temp rising toward H. In a panic, I returned to Firestone.\r\n\r\nThe customer service rep who checked in the car said he needed to put something that it could be in the system so the tech could check it out. He entered a diagnostic of the cooling. It was mid-day so they said it probably wouldn't get fixed that same day. They alerted me of the cause at 6:10 (an hour and 10 min after the time they said they'd call) to say my alternator belt was missing. Hello, missing? Wouldn't that be something you checked (if not had to touch) on Tuesday's work? \r\n\r\nI thought that meant they had opened the hood first to see what could be the problem with a car. If you did open the hood you would see the belt was missing before doing any unnecessary work. Plus, the missing belt is located next to the oil stick and probably right by the valve cover he replaced on Tuesday (it was the same dude). He gave the belts a thumbs up, yet a few days later it breaks? Maybe Firestone doesn't provide eye care. \r\n\r\nThe rep wouldn't deduct any service off the bill, and the manager was not in (I went back today and he is still not in). I'm not a mechanic/tech. I think this place takes advantage of people who trust that Firestone techs are doing their job. I just hope none of these techs/mechanics are striving to be doctors.

0
★☆☆☆☆

Last week I got my oil changed and a valve cover gasket replaced. I bought their vacation package and they checked my battery, belts, tires, etc. It was an expensive but needed fix since my smog check was approaching. Three days later, I was driving on the freeway and my battery charge light came on. Followed by my temp rising toward H. In a panic, I returned to Firestone.\r\n\r\nThe customer service rep who checked in the car said he needed to put something that it could be in the system so the tech could check it out. He entered a diagnostic of the cooling. It was mid-day so they said it probably wouldn't get fixed that same day. They alerted me of the cause at 6:10 (an hour and 10 min after the time they said they'd call) to say my alternator belt was missing. Hello, missing? Wouldn't that be something you checked (if not had to touch) on Tuesday's work? \r\n\r\nI thought that meant they had opened the hood first to see what could be the problem with a car. If you did open the hood you would see the belt was missing before doing any unnecessary work. Plus, the missing belt is located next to the oil stick and probably right by the valve cover he replaced on Tuesday (it was the same dude). He gave the belts a thumbs up, yet a few days later it breaks? Maybe Firestone doesn't provide eye care. \r\n\r\nThe rep wouldn't deduct any service off the bill, and the manager was not in (I went back today and he is still not in). I'm not a mechanic/tech. I think this place takes advantage of people who trust that Firestone techs are doing their job. I just hope none of these techs/mechanics are striving to be doctors.

 

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