Locust Cleaners

★☆☆☆☆

About Locust Cleaners

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Personal Services
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One pair PRPS denims, one pair Levi's. Both rigid / raw. Specific requests - dry cleaned, no crease please......
.......One week later, two shrunken pairs of jeans. When I asked the trying-not-to-laugh assistant, she told me to come back and speak to manager.
Went back, and spoke to the owner, Jeannie Low. First thing, instead of listening, was to take one of the pairs of jeans out the back somewhere for a few minutes, and return with a tape measure, asking me what size I am. Then told me I had to try both pairs on so she could see....Which I did - An exercise in futility. What followed was a five minutes in my face finger jabbing lecture on wet washing. Not once was the whole point of me being there addressed - My $400.00 dollars worth of shrunken denim.
Google Locust, and their details come up, along with 'Solvent: Perchloroethylene'.....Which means dry cleaning. Perchloroethylene is being fazed out slowly in California, and I told the owner I knew what it was she was explaining. I chose Locust because they listed Perchloroethylene....Wet washing shrinks some types of clothes / garments.
I used to use the dry cleaners next to the UPS store on Fillmore and Jackson - Perfect results everytime (They use the Greener CO2 method)...Having moved up to the Presidio area, I looked up local dry cleaners, etc.

The moral of my extended one star valuation? None, really - Just be aware that there a few unhappy customer reviews, and for me, it's either small claims court, or lose a size or two - which would then mean having to have all my other pants taken in; and certainly not by Locust.

ps. My girlfriend's Dolce & Gabbana suit came back with buttons missing. They did offer to replace all the Dolce & Gabbana buttons with Locust buttons, so I guess that was something.

0
★☆☆☆☆

One pair PRPS denims, one pair Levi's. Both rigid / raw. Specific requests - dry cleaned, no crease please......
.......One week later, two shrunken pairs of jeans. When I asked the trying-not-to-laugh assistant, she told me to come back and speak to manager.
Went back, and spoke to the owner, Jeannie Low. First thing, instead of listening, was to take one of the pairs of jeans out the back somewhere for a few minutes, and return with a tape measure, asking me what size I am. Then told me I had to try both pairs on so she could see....Which I did - An exercise in futility. What followed was a five minutes in my face finger jabbing lecture on wet washing. Not once was the whole point of me being there addressed - My $400.00 dollars worth of shrunken denim.
Google Locust, and their details come up, along with 'Solvent: Perchloroethylene'.....Which means dry cleaning. Perchloroethylene is being fazed out slowly in California, and I told the owner I knew what it was she was explaining. I chose Locust because they listed Perchloroethylene....Wet washing shrinks some types of clothes / garments.
I used to use the dry cleaners next to the UPS store on Fillmore and Jackson - Perfect results everytime (They use the Greener CO2 method)...Having moved up to the Presidio area, I looked up local dry cleaners, etc.

The moral of my extended one star valuation? None, really - Just be aware that there a few unhappy customer reviews, and for me, it's either small claims court, or lose a size or two - which would then mean having to have all my other pants taken in; and certainly not by Locust.

ps. My girlfriend's Dolce & Gabbana suit came back with buttons missing. They did offer to replace all the Dolce & Gabbana buttons with Locust buttons, so I guess that was something.

Pros: erm....

Cons: well, I'm now two pairs of jeans down....

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I was reminded of this after I brought in a $200 white shirt for tailoring. Upon return, there was a large black outline of the maker's tag just below the collar on the outside, which proved to be indelible after taking it to a trusted dry cleaner. When I brought it to the attention of a Locust Cleaners clerk, I was told, without aplogogy, that this wasn't their fault. This kind of business ethic should not be tolerated, and I, for one, will never go back.

0
★☆☆☆☆

I was reminded of this after I brought in a $200 white shirt for tailoring. Upon return, there was a large black outline of the maker's tag just below the collar on the outside, which proved to be indelible after taking it to a trusted dry cleaner. When I brought it to the attention of a Locust Cleaners clerk, I was told, without aplogogy, that this wasn't their fault. This kind of business ethic should not be tolerated, and I, for one, will never go back.

Pros: price

Cons: everything else

 

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