Crux Climbing Ctr

★★☆☆☆
  • 1160 Laurel Ln

    San Luis Obispo, CA 93401

    Map & Directions
  • 805-544-2789

About Crux Climbing Ctr

Categories
Hours
Sat-Sun 24 Hours, Mon-Thu 6am-9pm, Fri 3pm-6pm

Sports & Recreation

Sports & Recreation
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ZERO STARS! Never in my life has my mood so quickly shifted from total excitement to utter disgust and disbelief of such a horrible person in existence. Genuinely befuddled by the evil aura this lady exudes. This was our first time attempting to go to Crux, but after her condescending and insulting welcome, we shortly booked it out of there. I felt compelled to go back inside and attempt to explain how unnecessarily hostile she was being to us...but as it's said, less is more..she wasn't worth our time, and luckily we didn't waste our money. This lady needs Jesus.

1
★☆☆☆☆

ZERO STARS! Never in my life has my mood so quickly shifted from total excitement to utter disgust and disbelief of such a horrible person in existence. Genuinely befuddled by the evil aura this lady exudes. This was our first time attempting to go to Crux, but after her condescending and insulting welcome, we shortly booked it out of there. I felt compelled to go back inside and attempt to explain how unnecessarily hostile she was being to us...but as it's said, less is more..she wasn't worth our time, and luckily we didn't waste our money. This lady needs Jesus.

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ZERO STARS! Never in my life has my mood so quickly shifted from total excitement to utter disgust and disbelief of such a horrible person in existence. Genuinely befuddled by the evil aura this lady exudes. This was our first time

3
★★★★★

ZERO STARS! Never in my life has my mood so quickly shifted from total excitement to utter disgust and disbelief of such a horrible person in existence. Genuinely befuddled by the evil aura this lady exudes. This was our first time

.

To the extremely rude owner... I wanted to take my kids rock climbing so we decided to meet 2 other friends at Crux and have some family fun. As I approached the front gate, I saw a sign that read closed to the general public and open

3
★★★★★

To the extremely rude owner... I wanted to take my kids rock climbing so we decided to meet 2 other friends at Crux and have some family fun. As I approached the front gate, I saw a sign that read closed to the general public and open

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This is THE craziest lady I have every come across. The look in her eyes was from the Exorcist. Enter at your own risk. Zero Stars

1
★☆☆☆☆

This is THE craziest lady I have every come across. The look in her eyes was from the Exorcist. Enter at your own risk. Zero Stars

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We took a group of our kids the day after Christmas for some family bonding time....So much for bonding, the woman (who claims to be the owner) is the rudest person I have ever in my life encountered and I grew up in New York City! She met us outside on the walkway in to scream at us as to where to park our bikes. It only got worse from there. I didn't stay but my cousin did because she had promised her nephew. While they were climbing another woman came in to complain about her previous days experience and her nasty, rude behaviour directed to her children. She also informed her that she wouldn't be back! Neither will we! If you've had a positive experience at this gym then go out and play the lottery, obviously your one lucky person!

1
★☆☆☆☆

We took a group of our kids the day after Christmas for some family bonding time....So much for bonding, the woman (who claims to be the owner) is the rudest person I have ever in my life encountered and I grew up in New York City! She met us outside on the walkway in to scream at us as to where to park our bikes. It only got worse from there. I didn't stay but my cousin did because she had promised her nephew. While they were climbing another woman came in to complain about her previous days experience and her nasty, rude behaviour directed to her children. She also informed her that she wouldn't be back! Neither will we! If you've had a positive experience at this gym then go out and play the lottery, obviously your one lucky person!

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.

Ya dude these aren't isolated incidents and certainly not 1 percent of the people that go there have a bad experience. Me and everyone I know who has gone there has had this experience. That "crazy lady" is the operator, I think her father is the actual owner. I don't know if she is actually out of her mind but shes definitely the worst customer service rep. I have ever met. So if you are looking to be disrespected, to climb poor quality and monotonous walls then crux is the place for you. I would give 0 stars but you have to give at least 1.

1
★☆☆☆☆

Ya dude these aren't isolated incidents and certainly not 1 percent of the people that go there have a bad experience. Me and everyone I know who has gone there has had this experience. That "crazy lady" is the operator, I think her father is the actual owner. I don't know if she is actually out of her mind but shes definitely the worst customer service rep. I have ever met. So if you are looking to be disrespected, to climb poor quality and monotonous walls then crux is the place for you. I would give 0 stars but you have to give at least 1.

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.

I have seen 1,000's of customers in my 4 1/2 years of going to CRUX and a significant amount of repeat and regular customers. I can honestly say that 99% will have a great time including the 1st time they come in. So, just remember the few negative reviews that you read represent about 1% of the people that come in to climb at CRUX. If the dog is there, just stand a couple of feet back from the counter when you 1st come in. After a couple of times the dog will get used to you.

5
★★★★★

I have seen 1,000's of customers in my 4 1/2 years of going to CRUX and a significant amount of repeat and regular customers. I can honestly say that 99% will have a great time including the 1st time they come in. So, just remember the few negative reviews that you read represent about 1% of the people that come in to climb at CRUX. If the dog is there, just stand a couple of feet back from the counter when you 1st come in. After a couple of times the dog will get used to you.

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.

If I had seen this sight before I paid my money at Crux I would NOT have gone there. The "crazy lady" and her psycho agro dog, her ugly attitude to customers and her threat to call the police when questioned about policies made for a perfectly awful climbing experience. I've never been treated with more disrespect in my life. She could hardly be bothered to deal with simple questions from other customers.
As a climber of 22 years I have expectations of a climbing community. If I were a new climber I likely would not get into this sport, wondering if her rude, angry, unprofessional behavior is the norm.
Not only did I feel threatened by her behavior and her dog's, her behavior is a liability to the success of the business. I would never tolerate that type of behavior from an employee!!!!

1
★☆☆☆☆

If I had seen this sight before I paid my money at Crux I would NOT have gone there. The "crazy lady" and her psycho agro dog, her ugly attitude to customers and her threat to call the police when questioned about policies made for a perfectly awful climbing experience. I've never been treated with more disrespect in my life. She could hardly be bothered to deal with simple questions from other customers.
As a climber of 22 years I have expectations of a climbing community. If I were a new climber I likely would not get into this sport, wondering if her rude, angry, unprofessional behavior is the norm.
Not only did I feel threatened by her behavior and her dog's, her behavior is a liability to the success of the business. I would never tolerate that type of behavior from an employee!!!!

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.

The experience was awful and the owner was extremely rude and negligent. She threatened to call the cops on us when we asked how one of the belay systems worked!

1
★☆☆☆☆

The experience was awful and the owner was extremely rude and negligent. She threatened to call the cops on us when we asked how one of the belay systems worked!

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.

The crazy woman who owns this climbing gym in notorious for her obnoxious and rude behavior towards anyone who dares enter the parking lot, as well as clients of the gym. I witnessed her call the police for some frivolous complaint and then berate the responding officers. How this place stays in business with such an awful owner is beyond me.

1
★☆☆☆☆

The crazy woman who owns this climbing gym in notorious for her obnoxious and rude behavior towards anyone who dares enter the parking lot, as well as clients of the gym. I witnessed her call the police for some frivolous complaint and then berate the responding officers. How this place stays in business with such an awful owner is beyond me.

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I took my son and 5 of his friends there for his 11th birthday. We were told a party had already been booked for the time we wanted to go, but were assured by the manager that we could come in as the general public. I printed the Waiver (the only one available on the web site) and dutifully had all the parents sign them (even though I felt the waiver is severe in its curtailing of customer recourse -- you basically agree to give up all rights to satisfaction, even if someone is injured due to Crux employees' negligence!) When we arrived, we were told we couldn't climb. Apparently, there is a special form that must be signed in person by each parent when you enter as the public. NOWHERE does it say this, the form is NOT AVAILABLE to view on the web site, and the MANAGER DID NOT CARE TO MENTION THIS IMPORTANT FACT. Try as we might, the employee behind the counter would not accommodate us -- even with signed waivers in our hands! We were turned away and my son's big day with his friends was ruined. Our experience was absolutely horrible and I cannot recommend anyone use this facility as long as these draconian legal restrictions are in place.S. Tibbetts, Paso Robles

1
★☆☆☆☆

I took my son and 5 of his friends there for his 11th birthday. We were told a party had already been booked for the time we wanted to go, but were assured by the manager that we could come in as the general public. I printed the Waiver (the only one available on the web site) and dutifully had all the parents sign them (even though I felt the waiver is severe in its curtailing of customer recourse -- you basically agree to give up all rights to satisfaction, even if someone is injured due to Crux employees' negligence!) When we arrived, we were told we couldn't climb. Apparently, there is a special form that must be signed in person by each parent when you enter as the public. NOWHERE does it say this, the form is NOT AVAILABLE to view on the web site, and the MANAGER DID NOT CARE TO MENTION THIS IMPORTANT FACT. Try as we might, the employee behind the counter would not accommodate us -- even with signed waivers in our hands! We were turned away and my son's big day with his friends was ruined. Our experience was absolutely horrible and I cannot recommend anyone use this facility as long as these draconian legal restrictions are in place.S. Tibbetts, Paso Robles

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1 out of 1 people found this review helpful.

.

My experience here was similar but even worse than Mickey's. The employee made me feel that she did not want my buisness from the moment I walked in there. When we made a mistake and attempted to ask for assistance (while she read a book behind the counter) she screamed at us for not doing something correctly. Then she kicked us out and would not refund our money. It was totally unacceptable customer service and she did not supervise nor monitor her customers, just freaked out when one (and we were the only people in there, on a rainy day!) of us made a mistake.
Sarah Maggelet
San Luis Obispo

1
★☆☆☆☆

My experience here was similar but even worse than Mickey's. The employee made me feel that she did not want my buisness from the moment I walked in there. When we made a mistake and attempted to ask for assistance (while she read a book behind the counter) she screamed at us for not doing something correctly. Then she kicked us out and would not refund our money. It was totally unacceptable customer service and she did not supervise nor monitor her customers, just freaked out when one (and we were the only people in there, on a rainy day!) of us made a mistake.
Sarah Maggelet
San Luis Obispo

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1 out of 1 people found this review helpful.

.

I was happy to find a climbing gym in the Central California area within a reasonable driving distance. When we arrived at the Crux Climbing Center, we were greeted by an extremely rude and unprofessional employee. She seemed extremely annoyed with my 7 year old daughter and acted as though she wished we would leave. When my wife asked about the bathroom, the employee (who claimed to be the owner) replied rudely and demanded we pay for all services in advance before she would allow ANYONE to use her pristine facilities. Needless to say, we will never go back to this horrible place.

1
★☆☆☆☆

I was happy to find a climbing gym in the Central California area within a reasonable driving distance. When we arrived at the Crux Climbing Center, we were greeted by an extremely rude and unprofessional employee. She seemed extremely annoyed with my 7 year old daughter and acted as though she wished we would leave. When my wife asked about the bathroom, the employee (who claimed to be the owner) replied rudely and demanded we pay for all services in advance before she would allow ANYONE to use her pristine facilities. Needless to say, we will never go back to this horrible place.

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1 out of 1 people found this review helpful.

.

Crux is a great place to go as a family. My sisters and I always go when I"m in town. Once you take the short training course you can climb other times without any training. The majority of the climbs can be done without a spotter and there is a great variability in difficulty. I'm no expert, so it's possible that it wouldn't be difficult enough for a seasoned climber, but for familys and children it's fantastic.

5
★★★★★

Crux is a great place to go as a family. My sisters and I always go when I"m in town. Once you take the short training course you can climb other times without any training. The majority of the climbs can be done without a spotter and there is a great variability in difficulty. I'm no expert, so it's possible that it wouldn't be difficult enough for a seasoned climber, but for familys and children it's fantastic.

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1 out of 3 people found this review helpful.

 

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