Americas Best Value Inn & Suites Royal Carriage

★★★☆☆
  • 18239 Main St

    Jamestown, CA 95327

    Map & Directions
  • 209-984-5271

About Americas Best Value Inn & Suites Royal Carriage

Hours
Daily 24 Hours

Hotels & Travel

Hotels & Travel
More choices in Jamestown:
Resultset_next

Inns of California

350 S Washington St Sonora, CA

Resultset_next

1859 Historic National Hotel

18183 Main St Jamestown, CA

2.5 2
Hi! Sign in to let us know how Americas Best Value Inn & Suites Royal Carriage was?
Write a Review
.

I hate to do things like this, but in this case I was so shocked by what happened, I had to write this review. Planning a last minute weekend getaway, I booked online through Triple A at 5:15PM Saturday night. We arrived at 9:15PM to find the door locked and no one at the front desk. The night buzzer was missing and the although we pushed the button on the intercom below it, it only played a garbled recorded message. I called their number and got a message that they were unavailable and left a message. After that first call, every other time I called the phone rang unanswered. For a half hour my boyfriend and I knocked on the door, tried calling, pushed the intercom button and looked around back to see if we could make contact with the staff. We finally went down the street to the National and got a room there for the night. The next morning, I figured rather than dispute the charge through my credit card company, I'd walk over to the hotel. At 10:30AM on Sunday there was a perplexed couple pushing the intercom button and knocking on the front door of the Royal Carriage Inn. The wife was asking the husband if they had reservations and what he thought they should do? A woman eventually opened the office and I went in to speak with her after the other couple registered. When I told her that we had a reservation the night before I was immediately told "You weren't here". When I stated that we had been there and there was no one to let us in, I was told "I waited up very late for you, you did not come. You weren't here". No matter what I said it was like talking to a guilty child. I told her that I called repeatedly and was told "You did not, I had the phone with me and was up very late. You weren't here". When I went to show her the final call I had made and the time stamp 9:38PM, on my cell phone, I got "You will not put that in my face, I do not want to see it. You were not here". When I stated that I had left a message on the first call at 9:15PM. She told me "You did not, we do not take messages". Then I was told that I didn't use the bell button I pointed out that it had been removed. Exasperated, I was at the doorway asking the woman to come look at it. Then I pushed the intercom button which this time didn't give me a garbled message, but rang her phone. Clearly, something was wrong with the intercom last night. But, she was still wouldn't listen and said I wasn't there last night. At this point my boyfriend, who was standing outside, asked me what was going on and I explained as best as I could. I was shocked, I couldn't believe this was happening. Both of us entered the office and stood at the far end of the office, away from the desk, and the woman proceeded to stare at her computer and ignore us. My boyfriend finally spoke to her and asked "So, you're charging us for last night even though we couldn't get in?" She looked up at him, said "Who are you?". When he replied that he was with me, she said "You are not a guest here. Get Out". Then, after all of this, she asked for my name. Yes, this whole thing took place and she hadn't even asked who I was, or looked up my reservation until this point. When I told her, she rifled through some paper held up a reservation and said "Your card has been charged. You were not here." Realizing any further conversation was futile, we left. Additionally, I have since learned that my $79.00 reservation was billed to my credit card for $115.00. I don't know the quality of their rooms or service, or if it was just a bad day for the employee. I do know that I will stay at and refer the National to anyone that is going to Jamestown. I do know that there was a local business person who overheard my discussion later in the morning. She had heard some unfavorable things about the hotel after the former manager had left and mentioned she didn't recommend it anymore to her customers.

1
★☆☆☆☆

I hate to do things like this, but in this case I was so shocked by what happened, I had to write this review. Planning a last minute weekend getaway, I booked online through Triple A at 5:15PM Saturday night. We arrived at 9:15PM to find the door locked and no one at the front desk. The night buzzer was missing and the although we pushed the button on the intercom below it, it only played a garbled recorded message. I called their number and got a message that they were unavailable and left a message. After that first call, every other time I called the phone rang unanswered. For a half hour my boyfriend and I knocked on the door, tried calling, pushed the intercom button and looked around back to see if we could make contact with the staff. We finally went down the street to the National and got a room there for the night. The next morning, I figured rather than dispute the charge through my credit card company, I'd walk over to the hotel. At 10:30AM on Sunday there was a perplexed couple pushing the intercom button and knocking on the front door of the Royal Carriage Inn. The wife was asking the husband if they had reservations and what he thought they should do? A woman eventually opened the office and I went in to speak with her after the other couple registered. When I told her that we had a reservation the night before I was immediately told "You weren't here". When I stated that we had been there and there was no one to let us in, I was told "I waited up very late for you, you did not come. You weren't here". No matter what I said it was like talking to a guilty child. I told her that I called repeatedly and was told "You did not, I had the phone with me and was up very late. You weren't here". When I went to show her the final call I had made and the time stamp 9:38PM, on my cell phone, I got "You will not put that in my face, I do not want to see it. You were not here". When I stated that I had left a message on the first call at 9:15PM. She told me "You did not, we do not take messages". Then I was told that I didn't use the bell button I pointed out that it had been removed. Exasperated, I was at the doorway asking the woman to come look at it. Then I pushed the intercom button which this time didn't give me a garbled message, but rang her phone. Clearly, something was wrong with the intercom last night. But, she was still wouldn't listen and said I wasn't there last night. At this point my boyfriend, who was standing outside, asked me what was going on and I explained as best as I could. I was shocked, I couldn't believe this was happening. Both of us entered the office and stood at the far end of the office, away from the desk, and the woman proceeded to stare at her computer and ignore us. My boyfriend finally spoke to her and asked "So, you're charging us for last night even though we couldn't get in?" She looked up at him, said "Who are you?". When he replied that he was with me, she said "You are not a guest here. Get Out". Then, after all of this, she asked for my name. Yes, this whole thing took place and she hadn't even asked who I was, or looked up my reservation until this point. When I told her, she rifled through some paper held up a reservation and said "Your card has been charged. You were not here." Realizing any further conversation was futile, we left. Additionally, I have since learned that my $79.00 reservation was billed to my credit card for $115.00. I don't know the quality of their rooms or service, or if it was just a bad day for the employee. I do know that I will stay at and refer the National to anyone that is going to Jamestown. I do know that there was a local business person who overheard my discussion later in the morning. She had heard some unfavorable things about the hotel after the former manager had left and mentioned she didn't recommend it anymore to her customers.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Enjoy the old town flavor in Jamestown and staying at this quaint little Inn will definitely make a memory. Makes a great getaway with someone special. Call ahead for reservations...they are booked in advance at times.

4
★★★★☆

Enjoy the old town flavor in Jamestown and staying at this quaint little Inn will definitely make a memory. Makes a great getaway with someone special. Call ahead for reservations...they are booked in advance at times.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Americas Best Value Inn & Suites Royal Carriage, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review