Navlet's Flowers

★★★★☆
  • 82 S Montgomery St

    San Jose, CA 95110

    Map & Directions
  • 408-298-3200

About Navlet's Flowers

Shopping

Shopping
More choices in San Jose:
Resultset_next

Rosies & Posies Downtown Florist

98 Pso De San Antonio San Jose, CA

Resultset_next

Flower Delivery 4 All

88 South 3rd Street San Jose, CA

3.6667 3
Hi! Sign in to let us know how Navlet's Flowers was?
Write a Review
.

Where do I begin, I have been using Navlet's since 1977. They have always been the utmost professionals and their customer service is OUTSTANDING. Orders are always delivered on time. The quality of the product for local deliveries is always of the highest quality. And should there be a issue with an order/delivery, whether it be a local or transfer delivery, they have always been able to resolve the issue to my satisfaction.

5
★★★★★

Where do I begin, I have been using Navlet's since 1977. They have always been the utmost professionals and their customer service is OUTSTANDING. Orders are always delivered on time. The quality of the product for local deliveries is always of the highest quality. And should there be a issue with an order/delivery, whether it be a local or transfer delivery, they have always been able to resolve the issue to my satisfaction.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We did our own flowers for my wedding, and ordered the flowers wholesale from Navlets. They were very nice at my first visit, when i put in my order. I paid by check.
Then, the flowers were supposed to come in Wed night (wedding on saturday). And there was something about trucks breaking down and the flowers didn't arrive until FRIDAY MORNING. Which is not their fault. But still, this is clearly a very stressful situation. No "sorry"s, no smiles, nothing. They were mean, unaccomodating, offered no suggestions or alternatives, wouldn't even call us with updates.
When the flowers did arrive on Friday morning, many of the fillers/stock we ordered weren't there, we had to switch them out with flowers they had in the store. We had to ARGUE for a refund of the flowers that we didn't get and couldn't switch out and got NO discount for the ones we did switch out.
That refund took TWO MONTHS to get. When I called a month after the wedding, I was told, there was no refund. Then I was told, it had already been credited to my card. Then finally, I was told to come pick up a check.

It was the worst customer service I have ever experienced.

0
★☆☆☆☆

We did our own flowers for my wedding, and ordered the flowers wholesale from Navlets. They were very nice at my first visit, when i put in my order. I paid by check.
Then, the flowers were supposed to come in Wed night (wedding on saturday). And there was something about trucks breaking down and the flowers didn't arrive until FRIDAY MORNING. Which is not their fault. But still, this is clearly a very stressful situation. No "sorry"s, no smiles, nothing. They were mean, unaccomodating, offered no suggestions or alternatives, wouldn't even call us with updates.
When the flowers did arrive on Friday morning, many of the fillers/stock we ordered weren't there, we had to switch them out with flowers they had in the store. We had to ARGUE for a refund of the flowers that we didn't get and couldn't switch out and got NO discount for the ones we did switch out.
That refund took TWO MONTHS to get. When I called a month after the wedding, I was told, there was no refund. Then I was told, it had already been credited to my card. Then finally, I was told to come pick up a check.

It was the worst customer service I have ever experienced.

Pros: Beautiful flowers. Convenient location

Cons: Awful customer service. Poor business practices.

.

i called to have sympathy flowers sent and the woman could not have been more helpful!!!!! She gave great advice, quick service, and beautiful flowers. No more cheesy expensive arrangements - this is a classy florist and reasonable prices. Highly reccommend for all occasions!!!!!!!

2
★★★★★

i called to have sympathy flowers sent and the woman could not have been more helpful!!!!! She gave great advice, quick service, and beautiful flowers. No more cheesy expensive arrangements - this is a classy florist and reasonable prices. Highly reccommend for all occasions!!!!!!!

Pros: Customer service is remarkable!!

Cons: none

 

Wait, you're the expert.

If you've been to or used Navlet's Flowers, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review