Family Rv

★★★★☆
******************************************* Monday 8:00 AM to 6:00 PM Tuesday 8:00 AM to 6:00 PM Wednesday 8:00 AM to 6:00 PM Thursday 8:00 AM to 6:00 PM Friday 8:00 AM to 6:00 PM Saturday 8:00AM to 6:00PM
37.1519 -121.673
Map and Directions to Family Rv

408-612-4700

19380 Monterey RD

Morgan Hill, CA

95037

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About Family Rv

Details
Hours
Monday: 08:00 AM - 05:00 PM
Tuesday: 08:00 AM - 05:00 PM
Wednesday: 08:00 AM - 05:00 PM
Thursday: 08:00 AM - 05:00 PM
Friday: 08:00 AM - 05:00 PM
Saturday: 08:00 AM - 05:00 PM
Sunday: 12:00 PM - 05:00 PM

Automotive

Automotive
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4.0 38
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Reviews 1 - 38 of 38.
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Family RV is definitely the best choice to buy or rent an RV. I have done both there always receiving extremely good service at excellent prices. After buying my 21' Winnebago class C there in 2007 I now keep it there free where they keep it in superb condition and rent it on consignment for me splitting the income with me.

The consignment arrangement has been perfect for me since I can use it any time I want, free, of course, and it gives me not only a free place to store it but its rental income pays for its maintenance costs and they do the work for me to keep it in perfect condition. Win-win! They are very careful to check the rv's out to renters and back in upon return to ensure it stays in top condition, so my unit is always clean and in great working order without me doing any of the work.

Any time I want to use it for an outing I just drop an email to Subrina in rentals with the dates I want it and she schedules it like any other rental. She lets Service know and they have the unit cleaned and ready for me to pick it up when I want it.

Matt runs the service shop where they inspect each unit regularly and let me know when something needs repair; I can take care of it myself or let them do it. Recently when I needed a full set of tires Matt found me an excellent discount on new Michelins and included the installation. Sweet!

When the time comes that I no longer use my RV enough to warrant keeping it, I'll definitely ask Family RV to sell it for me. Couldn't be easier. And all of the people at Family RV are delightful to work with. They've become like family to me.

5
★★★★★

Family RV is definitely the best choice to buy or rent an RV. I have done both there always receiving extremely good service at excellent prices. After buying my 21' Winnebago class C there in 2007 I now keep it there free where they keep it in superb condition and rent it on consignment for me splitting the income with me.

The consignment arrangement has been perfect for me since I can use it any time I want, free, of course, and it gives me not only a free place to store it but its rental income pays for its maintenance costs and they do the work for me to keep it in perfect condition. Win-win! They are very careful to check the rv's out to renters and back in upon return to ensure it stays in top condition, so my unit is always clean and in great working order without me doing any of the work.

Any time I want to use it for an outing I just drop an email to Subrina in rentals with the dates I want it and she schedules it like any other rental. She lets Service know and they have the unit cleaned and ready for me to pick it up when I want it.

Matt runs the service shop where they inspect each unit regularly and let me know when something needs repair; I can take care of it myself or let them do it. Recently when I needed a full set of tires Matt found me an excellent discount on new Michelins and included the installation. Sweet!

When the time comes that I no longer use my RV enough to warrant keeping it, I'll definitely ask Family RV to sell it for me. Couldn't be easier. And all of the people at Family RV are delightful to work with. They've become like family to me.

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Family RV values customer service and integrity above anything else and their products and services are top shelf at competitive prices. My wife Michelle and I know this first hand, because between 2006 and 2008 we were fortunate enough to have been apart of their team! We have since moved on, but we will never forget the exciting atmosphere, robust product line, excellent training and the real quality of team work and knowledge, that radiated from every coworker.

Family RV is an excellent choice for any of your recreational vehicle needs. Whether you are looking to Go RVing for the first time and would like to rent and try it out, or you and your family have been thinking about purchasing an RV, or maybe you already own an RV and just need parts and service; Family RV should be your only stop in the greater Bay Area!

Tom & Michelle
Chaska, MN.

5
★★★★★

Family RV values customer service and integrity above anything else and their products and services are top shelf at competitive prices. My wife Michelle and I know this first hand, because between 2006 and 2008 we were fortunate enough to have been apart of their team! We have since moved on, but we will never forget the exciting atmosphere, robust product line, excellent training and the real quality of team work and knowledge, that radiated from every coworker.

Family RV is an excellent choice for any of your recreational vehicle needs. Whether you are looking to Go RVing for the first time and would like to rent and try it out, or you and your family have been thinking about purchasing an RV, or maybe you already own an RV and just need parts and service; Family RV should be your only stop in the greater Bay Area!

Tom & Michelle
Chaska, MN.

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Hello all
Wanted to tell you about my experiance buying a motorhome at Family RV
I walked on the lot knowing what I wanted to see becasue I had checked there inventory online. Rick ( great guy) met me in the lot and we looked at the unit I was interested in. He showed me all around the unit and it was beautiful clean and shinny.
We made the deal but I had no place to put the motorhome at that time. Rick offered to store it there on the lot till I could get a place ready for it.
It took me about two weeks to get a place ready for the motorhome. They never said a word about it taking to long and never charged me a dime for storage. Great guys for sure.
I drove it off the lot and Rick followed me to my home so he could return me to the lot to get my car.
Two hours after I got home I thought I had fryed something in the motorhome ( My fault). I was freaking out. I called Family RV and talked to Alan ( the boss) He assured me that it was something very simple and told me to check a couple of things and if that didnt work then he would send someone over to check it out at no charge to me.
I checked the things that he told me to check , found the problem and in less then one minute had it fixed and it worked great.Thanks Alan and Rick for a great experiance I owe you some smoked salmon
Thanks Family RV

5
★★★★★

Hello all
Wanted to tell you about my experiance buying a motorhome at Family RV
I walked on the lot knowing what I wanted to see becasue I had checked there inventory online. Rick ( great guy) met me in the lot and we looked at the unit I was interested in. He showed me all around the unit and it was beautiful clean and shinny.
We made the deal but I had no place to put the motorhome at that time. Rick offered to store it there on the lot till I could get a place ready for it.
It took me about two weeks to get a place ready for the motorhome. They never said a word about it taking to long and never charged me a dime for storage. Great guys for sure.
I drove it off the lot and Rick followed me to my home so he could return me to the lot to get my car.
Two hours after I got home I thought I had fryed something in the motorhome ( My fault). I was freaking out. I called Family RV and talked to Alan ( the boss) He assured me that it was something very simple and told me to check a couple of things and if that didnt work then he would send someone over to check it out at no charge to me.
I checked the things that he told me to check , found the problem and in less then one minute had it fixed and it worked great.Thanks Alan and Rick for a great experiance I owe you some smoked salmon
Thanks Family RV

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We came down from Montreal, Canada to San Jose twice, and rented an RV from Alan Cezar. Each time we had an amazing time. The RV was given to us very clean and every thing was functioning properly. They gave us ideas for our trip and help with us directions. We never had a problem. This made traveling to Yosemite so easy and enjoyable. We were able to cover a lot of ground without packing and unpacking from hotel to hotel. Truly the only way to travel with kids or even as couples who just want to relax.

Upon our return, they greeted us warmly and really wanted to know about our trip. They really care! I was so impressed by the nice and friendly staff. I noticed while I was standing there that everyone is important to them. Now, that the way you want to be treated.

Will do this again cause twice was not enough!

5
★★★★★

We came down from Montreal, Canada to San Jose twice, and rented an RV from Alan Cezar. Each time we had an amazing time. The RV was given to us very clean and every thing was functioning properly. They gave us ideas for our trip and help with us directions. We never had a problem. This made traveling to Yosemite so easy and enjoyable. We were able to cover a lot of ground without packing and unpacking from hotel to hotel. Truly the only way to travel with kids or even as couples who just want to relax.

Upon our return, they greeted us warmly and really wanted to know about our trip. They really care! I was so impressed by the nice and friendly staff. I noticed while I was standing there that everyone is important to them. Now, that the way you want to be treated.

Will do this again cause twice was not enough!

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Satisfied Customer for 2 decades and counting!!
May, 1989 ?? Who knew that when I was greeted by Alan Cesar at 10 minutes before the closing hour I would be initiating a lifelong business relationship and friendship?
Five Stars is not for perfection 100% of the time, but for always finding a resolution that is in our mutual best interest.
We have used many RV dealers and service centers in over 20 years and 2 motor homes. Even though we live 90 miles from San Jose, Family RV has been our ??home.?
We have used Family RV: as renters; for RV purchases; as partners in the consignment program; and for service and accessories. We can heartily recommend each Family RV department.
Now we are considering full-time RVing and Alan and Family RV are guiding us through these decisions. I trust Alan??s judgment and integrity.
Bill & Lana R

5
★★★★★

Satisfied Customer for 2 decades and counting!!
May, 1989 ?? Who knew that when I was greeted by Alan Cesar at 10 minutes before the closing hour I would be initiating a lifelong business relationship and friendship?
Five Stars is not for perfection 100% of the time, but for always finding a resolution that is in our mutual best interest.
We have used many RV dealers and service centers in over 20 years and 2 motor homes. Even though we live 90 miles from San Jose, Family RV has been our ??home.?
We have used Family RV: as renters; for RV purchases; as partners in the consignment program; and for service and accessories. We can heartily recommend each Family RV department.
Now we are considering full-time RVing and Alan and Family RV are guiding us through these decisions. I trust Alan??s judgment and integrity.
Bill & Lana R

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We rented a travel trailer (our first experience RV'ing) from Family RV a couple of years ago. The service and advice we received from them was top-rate, which helped to make our trip fun and easy.

Since then, we purchased a used Class C motor home. The service department at Family RV again has been our guide, especially Matt. They have patiently explained how to operate and maintain our RV. We can't say enough about the help they have given to us.

We highly recommend Family RV. The service work on the RV has been quick and accurate

5
★★★★★

We rented a travel trailer (our first experience RV'ing) from Family RV a couple of years ago. The service and advice we received from them was top-rate, which helped to make our trip fun and easy.

Since then, we purchased a used Class C motor home. The service department at Family RV again has been our guide, especially Matt. They have patiently explained how to operate and maintain our RV. We can't say enough about the help they have given to us.

We highly recommend Family RV. The service work on the RV has been quick and accurate

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I have never written a review before, but felt compelled to write one regarding Family RV.
> My wife and I had recently decided to purchase a 5th wheel to go with our property in the Santa Cruz Mtns. We had no idea what we were looking for, but we started with Family RV because we ran across their name on the Internet. When we got there we were greeted by a gent by the name of Rick. He became a wealth of information about the units we were looking at. After choosing the 5th Wheel we wanted, there was the issue of getting it up to our place that was down a 4 mile narrow, twisting, dirt road.
> That,s when we met Alan and Bud. They told us it would be a challenge, but could be done.
> With Rick's help arranging the finance, we were on our way! I met Bud and Matt, the two guys sent to do the task of getting our new unit down the road without damaging it.
> It took a lot of work over 6 hours, but it got there without anything wrong to speak of.
> We recommend Family RV to anyone that is in need of there great sales,service, and overall great feeling of being taken care of by everyone at Family RV.
>
> Thanks, Dennis and Susan Gurka

5
★★★★★

I have never written a review before, but felt compelled to write one regarding Family RV.
> My wife and I had recently decided to purchase a 5th wheel to go with our property in the Santa Cruz Mtns. We had no idea what we were looking for, but we started with Family RV because we ran across their name on the Internet. When we got there we were greeted by a gent by the name of Rick. He became a wealth of information about the units we were looking at. After choosing the 5th Wheel we wanted, there was the issue of getting it up to our place that was down a 4 mile narrow, twisting, dirt road.
> That,s when we met Alan and Bud. They told us it would be a challenge, but could be done.
> With Rick's help arranging the finance, we were on our way! I met Bud and Matt, the two guys sent to do the task of getting our new unit down the road without damaging it.
> It took a lot of work over 6 hours, but it got there without anything wrong to speak of.
> We recommend Family RV to anyone that is in need of there great sales,service, and overall great feeling of being taken care of by everyone at Family RV.
>
> Thanks, Dennis and Susan Gurka

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I've purchased my last two RVs from Family RV. My most recent purchase, a 30-ft Traillight travel trailer, has been exceptional. Family RV has always treated me excellently and has consistently provided fantastic customer service. The owner, Alan, is superb, and I have had a very enjoyable customer experience interacting with Ray, Matt and Subrina. Family RV is always my #1 choice for RV services. I highly recommend Family RV to anyone looking to buy, rent, repair or equip an RV.

5
★★★★★

I've purchased my last two RVs from Family RV. My most recent purchase, a 30-ft Traillight travel trailer, has been exceptional. Family RV has always treated me excellently and has consistently provided fantastic customer service. The owner, Alan, is superb, and I have had a very enjoyable customer experience interacting with Ray, Matt and Subrina. Family RV is always my #1 choice for RV services. I highly recommend Family RV to anyone looking to buy, rent, repair or equip an RV.

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"Hello, we are Mack and Jenn and we are standing in front of our fourth RV that we have purchased from Family RV in San Jose. The name of their business fits them perfectly. Family RV. They treat you like family and take care of you in a very professional way. They have anything you want when you go camping. If you go anywhere else you went too far and spent too much. They truly make your dreams come true. All of their employees are very nice and polite also. They told us it was a pleasure doing business with us. Well, I feel it was a pleasure doing business with them."
Thanks

5
★★★★★

"Hello, we are Mack and Jenn and we are standing in front of our fourth RV that we have purchased from Family RV in San Jose. The name of their business fits them perfectly. Family RV. They treat you like family and take care of you in a very professional way. They have anything you want when you go camping. If you go anywhere else you went too far and spent too much. They truly make your dreams come true. All of their employees are very nice and polite also. They told us it was a pleasure doing business with us. Well, I feel it was a pleasure doing business with them."
Thanks

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Just to let you know that we were very pleased with all your help on our RV selection, since this this is our first time having a unit like this, was a wonderful experience talking to someone who really have the knowledge.

thanks so much on behalf of my son Eric and me.

5
★★★★★

Just to let you know that we were very pleased with all your help on our RV selection, since this this is our first time having a unit like this, was a wonderful experience talking to someone who really have the knowledge.

thanks so much on behalf of my son Eric and me.

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Dear,Team at Family RV,

After purchasing our RV from you and being so pleased we decided to let Family RV sell our Trailer so we justI wanted to say a Big "Thank You" for all your help selling my travel trailer. After months of trying to move it myself ,you folks found a buyer and made a great deal for me. Not having to worry about showing it handling the paper work or dealing with the calls made my life much simpler. thanks again to all of you for all your efforts


A satisfied consignment customer and a supporter of Family RV

5
★★★★★

Dear,Team at Family RV,

After purchasing our RV from you and being so pleased we decided to let Family RV sell our Trailer so we justI wanted to say a Big "Thank You" for all your help selling my travel trailer. After months of trying to move it myself ,you folks found a buyer and made a great deal for me. Not having to worry about showing it handling the paper work or dealing with the calls made my life much simpler. thanks again to all of you for all your efforts


A satisfied consignment customer and a supporter of Family RV

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Why I deal with FRV
In the 5 years l've owned the RV it has served me well.

l've taken it annually to South Tahoe in June for the Renaissance Faire there, as well as to Valleio and Gilroy in late summer for the faires there.

There were also many trips to Disneyland we found a park within three blocks of the park Entrance! so many in fact that my youngest daughter and I had annual passes for three years. Alas, my daughter grew up and went off to college. My best friend married a man in another country so my partner in crime is no longer available.It's down to just me, and the RV seems so big after having three ladies in hoop skirts or full peasant garb bumping around and giggling in it. Or enjoying champagne and watching the rain come pouring down making the faire a mud pit while we were warm, dry and watching videos.

In the last year, my son has used it the most, taking it as a crew rest area

for the many festivals and concerts he does lighting for over the summer.

High Sierra, Outside Land, you name it, the RV has been behind the scenes. He loved the convenience of pulling up right behind the stage, hooking up to the main generator, and having air condition available on demand. He also got to pocket the perdiem hotel fee. His boss was happy he was right on site if needed. It's been a wonder hotel room on wheels for us.We bought it from

Family RV, gently used with 30,000 miles on it, and totally maintained. ln

the subsequent years,we brought it back to be serviced there.When my daughter accidental stepped on a skylight and cracked it while washing the roof,I thought I might be able to fix it. But Family RV was able to find the parts,and install it, far better than my attempts.I l earned my lesson.I naturally wanted to return to FamilyRV to sell my baby. They have treated me well through the years, and they have bent over backwards to ensure I am happy with all my dealings.They are wonderful folks.

5
★★★★★

Why I deal with FRV
In the 5 years l've owned the RV it has served me well.

l've taken it annually to South Tahoe in June for the Renaissance Faire there, as well as to Valleio and Gilroy in late summer for the faires there.

There were also many trips to Disneyland we found a park within three blocks of the park Entrance! so many in fact that my youngest daughter and I had annual passes for three years. Alas, my daughter grew up and went off to college. My best friend married a man in another country so my partner in crime is no longer available.It's down to just me, and the RV seems so big after having three ladies in hoop skirts or full peasant garb bumping around and giggling in it. Or enjoying champagne and watching the rain come pouring down making the faire a mud pit while we were warm, dry and watching videos.

In the last year, my son has used it the most, taking it as a crew rest area

for the many festivals and concerts he does lighting for over the summer.

High Sierra, Outside Land, you name it, the RV has been behind the scenes. He loved the convenience of pulling up right behind the stage, hooking up to the main generator, and having air condition available on demand. He also got to pocket the perdiem hotel fee. His boss was happy he was right on site if needed. It's been a wonder hotel room on wheels for us.We bought it from

Family RV, gently used with 30,000 miles on it, and totally maintained. ln

the subsequent years,we brought it back to be serviced there.When my daughter accidental stepped on a skylight and cracked it while washing the roof,I thought I might be able to fix it. But Family RV was able to find the parts,and install it, far better than my attempts.I l earned my lesson.I naturally wanted to return to FamilyRV to sell my baby. They have treated me well through the years, and they have bent over backwards to ensure I am happy with all my dealings.They are wonderful folks.

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Hats off to Family RV for making our family vacation one to remember. Our family searched around for a RV rental for our 2 week vacation from San Jose, CA to Billings, Montana. We visited many rental places and found that they had cheaper rates but after looking at their rental units we know why.....old, dirty, and unknowledgeable staff!!! We visited Family RV and found their rental units to be newer, low mileage, and fully equipped....we even saw one RV that had 3 flat screen TV's!!! Their staff was very informative and helpful in helping us choose one that would work best for us. They were not the least inexpensive, but you definitely get more value for your $$....Our trip was awesome and the kids loved every minute of it,,,Thanks Family RV!

5
★★★★★

Hats off to Family RV for making our family vacation one to remember. Our family searched around for a RV rental for our 2 week vacation from San Jose, CA to Billings, Montana. We visited many rental places and found that they had cheaper rates but after looking at their rental units we know why.....old, dirty, and unknowledgeable staff!!! We visited Family RV and found their rental units to be newer, low mileage, and fully equipped....we even saw one RV that had 3 flat screen TV's!!! Their staff was very informative and helpful in helping us choose one that would work best for us. They were not the least inexpensive, but you definitely get more value for your $$....Our trip was awesome and the kids loved every minute of it,,,Thanks Family RV!

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I would like to offer the highest recommendation for Family RV. The Community Health Awareness Council is an organization which does counseling for children. In order to better meet the needs of our clients, we began looking for a used motorhome which we could convert to a mobile counseling office. Rick at Family RV spent many hours with our staff explaining the different options available to us. With Rick??s help, we settled on a motorhome that was ideal for a conversion that would provide two counseling offices, one for groups and one for individual counseling. Then Alan stepped in and used his creative talents to come up with a very solid design for the vehicle which was top quality at a very reasonable cost. Next, Bud and Matt went to work and they were true craftsmen, building everything to the highest standards. The end result was simply outstanding! The ??CHAC Mobile? is now in service in our community and has received very positive reviews by the counselors and clients.

5
★★★★★

I would like to offer the highest recommendation for Family RV. The Community Health Awareness Council is an organization which does counseling for children. In order to better meet the needs of our clients, we began looking for a used motorhome which we could convert to a mobile counseling office. Rick at Family RV spent many hours with our staff explaining the different options available to us. With Rick??s help, we settled on a motorhome that was ideal for a conversion that would provide two counseling offices, one for groups and one for individual counseling. Then Alan stepped in and used his creative talents to come up with a very solid design for the vehicle which was top quality at a very reasonable cost. Next, Bud and Matt went to work and they were true craftsmen, building everything to the highest standards. The end result was simply outstanding! The ??CHAC Mobile? is now in service in our community and has received very positive reviews by the counselors and clients.

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We just saw the posting on your web site and want to express our happiness. You did in a few days what East Bay RV couldn't do it 6 months...thanks!

I did see a few things on the listing that may need to be checked.

1. Sleeps 4 (I believe it sleep 6 - sofa bed, table conversion bed, master bed)

2. It says there is no outdoor shower (not sure, but I thought there was one near the rear on the driver side..the compartment right behind the rear tire...don't quote me...just recall seeing something back there).

Thanks again!!

5
★★★★★

We just saw the posting on your web site and want to express our happiness. You did in a few days what East Bay RV couldn't do it 6 months...thanks!

I did see a few things on the listing that may need to be checked.

1. Sleeps 4 (I believe it sleep 6 - sofa bed, table conversion bed, master bed)

2. It says there is no outdoor shower (not sure, but I thought there was one near the rear on the driver side..the compartment right behind the rear tire...don't quote me...just recall seeing something back there).

Thanks again!!

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Talk about great customer service, even though we bought our 23-foot Forest River travel trailer from Family RV seven years ago and moved north to Washington state, these folks continue to treat us like new customers who live in the neighborhood. Whenever we've had a problem, we always call Family RV first. They have always been helpful, providing excellent advice, often saving us unneeded expense, even though there isn't a dime in it for them. Family RV really gets it.
Highest recommendation.

John & Susan
Sequim, WA

5
★★★★★

Talk about great customer service, even though we bought our 23-foot Forest River travel trailer from Family RV seven years ago and moved north to Washington state, these folks continue to treat us like new customers who live in the neighborhood. Whenever we've had a problem, we always call Family RV first. They have always been helpful, providing excellent advice, often saving us unneeded expense, even though there isn't a dime in it for them. Family RV really gets it.
Highest recommendation.

John & Susan
Sequim, WA

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Jim & CJ February 24, 2008
Redwood City

Family RV, Inc.
2828 Monterey Road
San Jose, CA 95111

Dear Alan,

We want to thank you and your mechanics for all the work you did on our trailer. We purchased it from Family RV in April, 2006. We have used our trailer many, many times with much enjoyment. We have brought it in for regular maintenance & service. But we learned the hard way that each unit, new or used MUST be checked every time you take it out. This means all the lights, interior and exterior, all seals, wheels and tires; with special care to the axle bearings they do need professional inspection and service annually. This also means all the caulking around the windows, A/C unit, storage doors, entry door(s), vents, any where moisture can come in. (No! Family RV isn??t just after your money! It is to prevent a major repair like the one we had!) We brought our unit in for its regular wheel bearing inspection and asked for it to be inspected. Our unit had developed a MAJOR leak. It totally destroyed our floor in the bedroom area and storage areas. Removing the bed, storage, flooring, installing new supports, new flooring & reinstalling the bed. After much work by the Family RV mechanics, we got our trailer back. It is in nearly new condition. Our floors are solid and will last for many years to come. I can not say enough thank your for the work that was done.

We appreciate all the time and even extra time that Alan and his staff put into the repairs on our trailer. With special thanks to Ron and Bud who ensured all of Alan??s directions were tended to. Alan backed his words with actions that were above and beyond our expectations. When the time comes to purchase another RV it will be from Family RV, as I don??t feel any other dealer would be as customer oriented as Alan and Family RV.

In closing, we attended the RV show in Pleasanton this past January, 2008. I did not find a dealer??s representative who was as informed as Alan thus adding to our confidence in Family RV and the staff there.

Thank You,

Jim & C.J.

5
★★★★★

Jim & CJ February 24, 2008
Redwood City

Family RV, Inc.
2828 Monterey Road
San Jose, CA 95111

Dear Alan,

We want to thank you and your mechanics for all the work you did on our trailer. We purchased it from Family RV in April, 2006. We have used our trailer many, many times with much enjoyment. We have brought it in for regular maintenance & service. But we learned the hard way that each unit, new or used MUST be checked every time you take it out. This means all the lights, interior and exterior, all seals, wheels and tires; with special care to the axle bearings they do need professional inspection and service annually. This also means all the caulking around the windows, A/C unit, storage doors, entry door(s), vents, any where moisture can come in. (No! Family RV isn??t just after your money! It is to prevent a major repair like the one we had!) We brought our unit in for its regular wheel bearing inspection and asked for it to be inspected. Our unit had developed a MAJOR leak. It totally destroyed our floor in the bedroom area and storage areas. Removing the bed, storage, flooring, installing new supports, new flooring & reinstalling the bed. After much work by the Family RV mechanics, we got our trailer back. It is in nearly new condition. Our floors are solid and will last for many years to come. I can not say enough thank your for the work that was done.

We appreciate all the time and even extra time that Alan and his staff put into the repairs on our trailer. With special thanks to Ron and Bud who ensured all of Alan??s directions were tended to. Alan backed his words with actions that were above and beyond our expectations. When the time comes to purchase another RV it will be from Family RV, as I don??t feel any other dealer would be as customer oriented as Alan and Family RV.

In closing, we attended the RV show in Pleasanton this past January, 2008. I did not find a dealer??s representative who was as informed as Alan thus adding to our confidence in Family RV and the staff there.

Thank You,

Jim & C.J.

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In searching to expeirence something new and different for a vacation we stopped in at Family RV to inquire about RVing. The staff at Family RV was helpful willing to understand our needs and matched us up with the perfect motor home for our vaction. The amazing part was it was not sales job, the staff was compassionate about the customer and RVing.

5
★★★★★

In searching to expeirence something new and different for a vacation we stopped in at Family RV to inquire about RVing. The staff at Family RV was helpful willing to understand our needs and matched us up with the perfect motor home for our vaction. The amazing part was it was not sales job, the staff was compassionate about the customer and RVing.

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We needed to have some work done on our 5th wheel and we heard about Family RV in San Jose and we tried them. We have been very happy with their service department.

Their service department is very helpful, courteous and attentative. We had no problem getting in touch with the service department at anytime, whether it was by phone or email. They resolved our problems in a timely manner too.

I would definitely recommend them to anyone.

5
★★★★★

We needed to have some work done on our 5th wheel and we heard about Family RV in San Jose and we tried them. We have been very happy with their service department.

Their service department is very helpful, courteous and attentative. We had no problem getting in touch with the service department at anytime, whether it was by phone or email. They resolved our problems in a timely manner too.

I would definitely recommend them to anyone.

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Response from this business:

Thanks Thanks John, our service department satisfies l our customers!
.

My family and I went on a trip this summer and traveled across the southern states. We rented a 31' Winebago motor home and it went well. Carried our mountain bikes and used these to see some of the city sites.

4
★★★★☆

My family and I went on a trip this summer and traveled across the southern states. We rented a 31' Winebago motor home and it went well. Carried our mountain bikes and used these to see some of the city sites.

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From Family RV rentals Thanks
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I bought a trailer from Family RV in San Jose and got a great price and the service was good also. The service department set up my Toyota Tundra with a brake controller and all the towing equipment. The first time I took it out it towed great but the fridge seemed not to get cold enough the first day and the milk was warm. Icalled the tech, Matt and he informed me what to do, thanks. It was first timer problems. I forgot to mention they also filled my propane tanks free!!

5
★★★★★

I bought a trailer from Family RV in San Jose and got a great price and the service was good also. The service department set up my Toyota Tundra with a brake controller and all the towing equipment. The first time I took it out it towed great but the fridge seemed not to get cold enough the first day and the milk was warm. Icalled the tech, Matt and he informed me what to do, thanks. It was first timer problems. I forgot to mention they also filled my propane tanks free!!

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1 out of 1 people found this review helpful.

.

First timers !!

"The 26Q that we rented from Family RV was fun to drive (especially the tight canyons in Death Valley). This unit makes a good home for 10 days. Wish it could be longer! Thanks to Family RV for your help."

Palo Alto, California

4
★★★★☆

First timers !!

"The 26Q that we rented from Family RV was fun to drive (especially the tight canyons in Death Valley). This unit makes a good home for 10 days. Wish it could be longer! Thanks to Family RV for your help."

Palo Alto, California

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I have rented Motor homes and trailers from Family RV for many years. My most recent rental was in September. I have rented from private parties and other dealers. I always go back to Family RV. They have prepare the RV wonderfully for me. The staff that does the checkout and check in are efficient. Many times there are groups going out as we Check out.
We have been always treated professionally. I always get an email from the owner a few days after asking how the service was. That is great. Thanks Alan and all the RV staff.

5
★★★★★

I have rented Motor homes and trailers from Family RV for many years. My most recent rental was in September. I have rented from private parties and other dealers. I always go back to Family RV. They have prepare the RV wonderfully for me. The staff that does the checkout and check in are efficient. Many times there are groups going out as we Check out.
We have been always treated professionally. I always get an email from the owner a few days after asking how the service was. That is great. Thanks Alan and all the RV staff.

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Family RV helped is with our motorhome repair that blew out our entire bathroom. They were extremely busy but still managed to get us in and fix our motorhome so that we could take our family vacation on time.

5
★★★★★

Family RV helped is with our motorhome repair that blew out our entire bathroom. They were extremely busy but still managed to get us in and fix our motorhome so that we could take our family vacation on time.

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And bought our tent trailer here. We got a good deal on it and they worked hard to help get us a loan for it. They were nice but you can see through them and catch them trying to sell more than you needed -EX: They tried to rope us in for a engine maint program or something of the sort but a tent traier has none therefore the service was not needed. Hmmmm? Overall the experience was good but I wont rush back in.

3
★★★☆☆

And bought our tent trailer here. We got a good deal on it and they worked hard to help get us a loan for it. They were nice but you can see through them and catch them trying to sell more than you needed -EX: They tried to rope us in for a engine maint program or something of the sort but a tent traier has none therefore the service was not needed. Hmmmm? Overall the experience was good but I wont rush back in.

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Latest reviews from Citysearch.

.

We came down from Montreal, Canada to San Jose twice, and rented an RV from Alan Cezar. Each time we had an amazing time. The RV was given to us very clean and every thing was functioning properly. They gave us ideas for our trip and help with us directions. We never had a problem. This made traveling to Yosemite so easy and enjoyable. We were able to cover a lot of ground without packing and unpacking from hotel to hotel. Truly the only way to travel with kids or even as couples who just want to relax.

Upon our return, they greeted us warmly and really wanted to know about our trip. They really care! I was so impressed by the nice and friendly staff. I noticed while I was standing there that everyone is important to them. Now, that the way you want to be treated.

Will do this again cause twice was not enough!

5
★★★★★

We came down from Montreal, Canada to San Jose twice, and rented an RV from Alan Cezar. Each time we had an amazing time. The RV was given to us very clean and every thing was functioning properly. They gave us ideas for our trip and help with us directions. We never had a problem. This made traveling to Yosemite so easy and enjoyable. We were able to cover a lot of ground without packing and unpacking from hotel to hotel. Truly the only way to travel with kids or even as couples who just want to relax.

Upon our return, they greeted us warmly and really wanted to know about our trip. They really care! I was so impressed by the nice and friendly staff. I noticed while I was standing there that everyone is important to them. Now, that the way you want to be treated.

Will do this again cause twice was not enough!

.

May, 1989 ?? Who knew that when I was greeted by Alan Cesar at 10 minutes before the closing hour I would be initiating a lifelong business relationship and friendship?
Five Stars is not for perfection 100% of the time, but for always finding a resolution that is in our mutual best interest.
We have used many RV dealers and service centers in over 20 years and 2 motor homes. Even though we live 90 miles from San Jose, Family RV has been our ??home.?
We have used Family RV: as renters; for RV purchases; as partners in the consignment program; and for service and accessories. We can heartily recommend each Family RV department.
Now we are considering full-time RVing and Alan and Family RV are guiding us through these decisions. I trust Alan??s judgment and integrity.
Bill & Lana R

5
★★★★★

May, 1989 ?? Who knew that when I was greeted by Alan Cesar at 10 minutes before the closing hour I would be initiating a lifelong business relationship and friendship?
Five Stars is not for perfection 100% of the time, but for always finding a resolution that is in our mutual best interest.
We have used many RV dealers and service centers in over 20 years and 2 motor homes. Even though we live 90 miles from San Jose, Family RV has been our ??home.?
We have used Family RV: as renters; for RV purchases; as partners in the consignment program; and for service and accessories. We can heartily recommend each Family RV department.
Now we are considering full-time RVing and Alan and Family RV are guiding us through these decisions. I trust Alan??s judgment and integrity.
Bill & Lana R

Pros: FULL Service: sales; service; accessroies; consignment progr

Cons: ,

.

I've purchased my last two RVs from Family RV. My most recent purchase, a 30-ft Traillight travel trailer, has been exceptional. Family RV has always treated me excellently and has consistently provided fantastic customer service. The owner, Alan, is superb, and I have had a very enjoyable customer experience interacting with Ray, Matt and Subrina. Family RV is always my #1 choice for RV services. I highly recommend Family RV to anyone looking to buy, rent, repair or equip an RV.

5
★★★★★

I've purchased my last two RVs from Family RV. My most recent purchase, a 30-ft Traillight travel trailer, has been exceptional. Family RV has always treated me excellently and has consistently provided fantastic customer service. The owner, Alan, is superb, and I have had a very enjoyable customer experience interacting with Ray, Matt and Subrina. Family RV is always my #1 choice for RV services. I highly recommend Family RV to anyone looking to buy, rent, repair or equip an RV.

Pros: Great customer service, great prices

Cons: None

.

I bought my first RV from Family RV. My 2003 Dutchman has been my home for 12 months.I have done all my service and all my buying of parts form them. I had Family RV put Solar on my unit. It has given me the independence I was looking for . This experience has given me a new lease on life, Thanks Guys.

5
★★★★★

I bought my first RV from Family RV. My 2003 Dutchman has been my home for 12 months.I have done all my service and all my buying of parts form them. I had Family RV put Solar on my unit. It has given me the independence I was looking for . This experience has given me a new lease on life, Thanks Guys.

Pros: The Bay Areas best RV Dealer

Cons: NONE

.

Dear Gus Rick and the Team at Family RV,

I wanted to say a Big "Thank You" for all your help selling my travel trailer.After months of trying to move it myself ,you folks found a buyer and made a great deal for me.Not having to worry about showing it handling the paper work or dealing with the calls made my life much simpler.thanks again to all of you for all your efforts

A satisfied consignment customer and a supporter of Family RV

5
★★★★★

Dear Gus Rick and the Team at Family RV,

I wanted to say a Big "Thank You" for all your help selling my travel trailer.After months of trying to move it myself ,you folks found a buyer and made a great deal for me.Not having to worry about showing it handling the paper work or dealing with the calls made my life much simpler.thanks again to all of you for all your efforts

A satisfied consignment customer and a supporter of Family RV

Pros: Honest

Cons: None

.

Just a few miles out of San Jose we were experiencing some trouble with our moter home. With the help of 411 we contacted Family RV and they provided us with detailed directions and were waiting for us as we arrived. Being new to the area and close to lunch time the staff was kind enough to take us to a restaurant while our coach was being repaired. We were pleasantly surprized when we returned to pick up our motor home to learn that the problem was repaired and covered under the manufactures warranty. It was an awesome experience, the staff and service department we feel went above and beyond what we expected. Thank you Family RV

5
★★★★★

Just a few miles out of San Jose we were experiencing some trouble with our moter home. With the help of 411 we contacted Family RV and they provided us with detailed directions and were waiting for us as we arrived. Being new to the area and close to lunch time the staff was kind enough to take us to a restaurant while our coach was being repaired. We were pleasantly surprized when we returned to pick up our motor home to learn that the problem was repaired and covered under the manufactures warranty. It was an awesome experience, the staff and service department we feel went above and beyond what we expected. Thank you Family RV

.

I visited many RV rental places before coming to Family RV and was so glad that I did. Family RV had much better looking equipped units that I had a hard time choosing what I wanted, I liked them all!!! We rented a 26ft RV that had a flat screen TV and a back up camera. Our family and friends were jealous of our RV as some of them rented their RV's elsewhere and ours was the nicest and most equipped. We had everyone sitting in our RV...LOL.......Thank you Family RV for a nice rental RV and for making us the campground favorite!!!

5
★★★★★

I visited many RV rental places before coming to Family RV and was so glad that I did. Family RV had much better looking equipped units that I had a hard time choosing what I wanted, I liked them all!!! We rented a 26ft RV that had a flat screen TV and a back up camera. Our family and friends were jealous of our RV as some of them rented their RV's elsewhere and ours was the nicest and most equipped. We had everyone sitting in our RV...LOL.......Thank you Family RV for a nice rental RV and for making us the campground favorite!!!

Pros: Newer Models, Helpful staff, best value for your money

.

I would like to offer the highest recommendation for Family RV. The Community Health Awareness Council is an organization which does counseling for children. In order to better meet the needs of our clients, we began looking for a used motorhome which we could convert to a mobile counseling office. Rick at Family RV spent many hours with our staff explaining the different options available to us. With Rick??s help, we settled on a motorhome that was ideal for a conversion that would provide two counseling offices, one for groups and one for individual counseling. Then Alan stepped in and used his creative talents to come up with a very solid design for the vehicle which was top quality at a very reasonable cost. Next, Bud and Matt went to work and they were true craftsmen, building everything to the highest standards. The end result was simply outstanding! The ??CHAC Mobile? is now in service in our community and has received very positive reviews by the counselors and clients.

5
★★★★★

I would like to offer the highest recommendation for Family RV. The Community Health Awareness Council is an organization which does counseling for children. In order to better meet the needs of our clients, we began looking for a used motorhome which we could convert to a mobile counseling office. Rick at Family RV spent many hours with our staff explaining the different options available to us. With Rick??s help, we settled on a motorhome that was ideal for a conversion that would provide two counseling offices, one for groups and one for individual counseling. Then Alan stepped in and used his creative talents to come up with a very solid design for the vehicle which was top quality at a very reasonable cost. Next, Bud and Matt went to work and they were true craftsmen, building everything to the highest standards. The end result was simply outstanding! The ??CHAC Mobile? is now in service in our community and has received very positive reviews by the counselors and clients.

.

I'll try to be brief, although there is a lot to say. Being from Europe we were quite cautious about getting an RV for our trip to the US. I did a lot of research on the net and contacted lots of rental companies as well as some private people. I think we left things quite late in the day as there wasn't actually that much available, but one of the companies that we did get an offer from was Family RV. Our trip was planned so that we spent 5 days in San Francisco before catching the Cal Train down to San Jose, where we then got a taxi to the Family RV site. We were greeted with smiles and handshakes and made to feel very welcome. Due to my worries before hand I had been talking to some of the people at Family RV via Skype and email before the trip, with most of my correspondence with Alan, who I discovered was actually the owner. As far as the rental is concerned, we hired a 31 foot RV for 6 adults, and although this was an 8 berth model two of the beds were a bit cramped to sleep 2 side by side, but more than ample for 1 person if you slept at a bit of an angle. For 2 families of 2 adults and 2 children this model would be perfect though. The RV itself was perfect. We had no issues at all the whole time we were on the road, which was 8 days in total. We visited the beautiful West Coast, stayed at some amazing beach campsites for 4 days before moving inland to visit both Sequoia and Yosemite national parks. WE HAD THE MOST AMAZING TIME!!!!! It was an experience that all 6 of us will speak about for many years to come. With over 2500 photos and 11 hours of film on the video camera we are in the process of selecting the best photos and editing the video to show all of our friends who are very eager to see what we got up to. When we got back to San Jose we cleaned the RV unit ourselves on site at Family RV. They were kind enough to lend us a water hose, buckets, mops, rags, shampoo, a vacuum cleaner and so on, so all 6 of us spent an hour cleaning the unit before we handed it back to them. I mention that we cleaned it ourselves as I was worried that this was an area where they would be able to deduct money from the deposit that was taken from my card. I had read many horror stories of people losing some of their deposit due to them returning the unit in worse condition than they had received it. With 3 girls doing the inside and 3 lads doing the outside we did a thorough job and after inspection they gladly announced that they were not taking anything extra from our deposit (except for some extra mileage that we had, but we were aware of that from the start). They were even kind enough to purchase 4 chairs and a grill that we had bought ourselves, so at the end of the day we were more than happy. Overall my comments are based on one experience, but all in all it was better than I ever expected. I cannot fault Family RV in any way, they were very professional in their approach towards us and everything that they promised turned out just as expected. My deposit was credited back to my credit card within 5 days, so I have absolutely no complaints. I will be making a blog of our trip (there are already loads of photos on Facebook). If any of you are interested then give me a shout. Would be glad to tell you more. Once again I just want to thank Family RV for making our holiday so special. We will certainly be using them again if we ever wanted to tour California

5
★★★★★

I'll try to be brief, although there is a lot to say. Being from Europe we were quite cautious about getting an RV for our trip to the US. I did a lot of research on the net and contacted lots of rental companies as well as some private people. I think we left things quite late in the day as there wasn't actually that much available, but one of the companies that we did get an offer from was Family RV. Our trip was planned so that we spent 5 days in San Francisco before catching the Cal Train down to San Jose, where we then got a taxi to the Family RV site. We were greeted with smiles and handshakes and made to feel very welcome. Due to my worries before hand I had been talking to some of the people at Family RV via Skype and email before the trip, with most of my correspondence with Alan, who I discovered was actually the owner. As far as the rental is concerned, we hired a 31 foot RV for 6 adults, and although this was an 8 berth model two of the beds were a bit cramped to sleep 2 side by side, but more than ample for 1 person if you slept at a bit of an angle. For 2 families of 2 adults and 2 children this model would be perfect though. The RV itself was perfect. We had no issues at all the whole time we were on the road, which was 8 days in total. We visited the beautiful West Coast, stayed at some amazing beach campsites for 4 days before moving inland to visit both Sequoia and Yosemite national parks. WE HAD THE MOST AMAZING TIME!!!!! It was an experience that all 6 of us will speak about for many years to come. With over 2500 photos and 11 hours of film on the video camera we are in the process of selecting the best photos and editing the video to show all of our friends who are very eager to see what we got up to. When we got back to San Jose we cleaned the RV unit ourselves on site at Family RV. They were kind enough to lend us a water hose, buckets, mops, rags, shampoo, a vacuum cleaner and so on, so all 6 of us spent an hour cleaning the unit before we handed it back to them. I mention that we cleaned it ourselves as I was worried that this was an area where they would be able to deduct money from the deposit that was taken from my card. I had read many horror stories of people losing some of their deposit due to them returning the unit in worse condition than they had received it. With 3 girls doing the inside and 3 lads doing the outside we did a thorough job and after inspection they gladly announced that they were not taking anything extra from our deposit (except for some extra mileage that we had, but we were aware of that from the start). They were even kind enough to purchase 4 chairs and a grill that we had bought ourselves, so at the end of the day we were more than happy. Overall my comments are based on one experience, but all in all it was better than I ever expected. I cannot fault Family RV in any way, they were very professional in their approach towards us and everything that they promised turned out just as expected. My deposit was credited back to my credit card within 5 days, so I have absolutely no complaints. I will be making a blog of our trip (there are already loads of photos on Facebook). If any of you are interested then give me a shout. Would be glad to tell you more. Once again I just want to thank Family RV for making our holiday so special. We will certainly be using them again if we ever wanted to tour California

.

We just saw the posting on your web site and want to express our happiness. You did in a few days what East Bay RV couldn't do it 6 months...thanks!

I did see a few things on the listing that may need to be checked.

1. Sleeps 4 (I believe it sleep 6 - sofa bed, table conversion bed, master bed)

2. It says there is no outdoor shower (not sure, but I thought there was one near the rear on the driver side..the compartment right behind the rear tire...don't quote me...just recall seeing something back there).

Thanks again!!

Jeff

5
★★★★★

We just saw the posting on your web site and want to express our happiness. You did in a few days what East Bay RV couldn't do it 6 months...thanks!

I did see a few things on the listing that may need to be checked.

1. Sleeps 4 (I believe it sleep 6 - sofa bed, table conversion bed, master bed)

2. It says there is no outdoor shower (not sure, but I thought there was one near the rear on the driver side..the compartment right behind the rear tire...don't quote me...just recall seeing something back there).

Thanks again!!

Jeff

Pros: Moved very fast to get my RV listed

.

We needed to have some work done on our 5th wheel and we heard about Family RV in San Jose and we tried them. We have been very happy with their service department.

Their service department is very helpful, courteous and attentative. We had no problem getting in touch with the service department at anytime, whether it was by phone or email. They resolved our problems in a timely manner too.

I would definitely recommend them to anyone.

5
★★★★★

We needed to have some work done on our 5th wheel and we heard about Family RV in San Jose and we tried them. We have been very happy with their service department.

Their service department is very helpful, courteous and attentative. We had no problem getting in touch with the service department at anytime, whether it was by phone or email. They resolved our problems in a timely manner too.

I would definitely recommend them to anyone.

Pros: Excellent customer service!

Cons: you need to back your own trailer into its parking spot

.

"At the suggestion of our oldest son Rick, we rented an RV from Family RV rentals in San Jose. The unit was clean and beautiful. The staff at Family RV were so very helpful and they knew this was our first time. If we decide to rent an RV again we will most certainly will rent from Family RV Rentals."

4
★★★★☆

"At the suggestion of our oldest son Rick, we rented an RV from Family RV rentals in San Jose. The unit was clean and beautiful. The staff at Family RV were so very helpful and they knew this was our first time. If we decide to rent an RV again we will most certainly will rent from Family RV Rentals."

Pros: We didn't know the fist thing

Cons: Just our lack of knowledge now we are pro's

.

I have rented Motor homes and trailers from Family RV for many years. My most recent rental was in September. I have rented from private parties and other dealers. I always go back to Family RV. They have prepare the RV wonderfully for me. The staff that does the checkout and check in are efficient. Many times there are groups going out as we Check out.
We have been always treated professionally. I always get an email from the owner a few days after asking how the service was. That is great.
Thanks Alan and all the RV staff

5
★★★★★

I have rented Motor homes and trailers from Family RV for many years. My most recent rental was in September. I have rented from private parties and other dealers. I always go back to Family RV. They have prepare the RV wonderfully for me. The staff that does the checkout and check in are efficient. Many times there are groups going out as we Check out.
We have been always treated professionally. I always get an email from the owner a few days after asking how the service was. That is great.
Thanks Alan and all the RV staff

Pros: Great selection, newer type and clean

Message from Family Rv

Family RV since 1991 has specialized in helping our customers with their recreational vehicle needs.

Service: We have qualified service technicians that can do the simple oil change and cleaning to full roof replacement. Our service department specializes in warranty and insurance work of all kinds. We are associated with all major insurance companies as a preferred service facility.

Rentals: Family RV has is the premiere rental facilities in the Bay area featuring Winnebago fully equipped motor homes, newer models, clean and professionally maintained. Family also carries a full lines of trailers, 5th wheels and a variety of toy haulers to "Try Before You Buy" rental program. We are the pioneers of this program.

Sales: We have on disply new, demo and used inventory for your viewing. We have employees that are here to listen to what you need and not to sell you what we have. We are here to help you with all your RV needs. Sales, service, rentals or parts, thank you!

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