Vamco Cleaners

★★★☆☆
  • 2850 Hyperion Ave

    Los Angeles, CA 90027

    Map & Directions
  • 323-662-2139

About Vamco Cleaners

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Words cannot express how happy we are with our new master bedroom. The room is so beautiful that I never want to leave. Cory, all your fabric choices were perfect, from the windows treatments to the custom bedding. My husband and I can??t thank you and Gary enough for your professionalism. From the moment we contacted shafran construction Company and got Tricia (your assistant) on the phone we knew it was going to be a great experience just from her friendliness. We will refer you to all of our friends.Under Shafran construction all your fabric choices were perfect, from the windows treatments to the custom bedding.

5
★★★★★

Words cannot express how happy we are with our new master bedroom. The room is so beautiful that I never want to leave. Cory, all your fabric choices were perfect, from the windows treatments to the custom bedding. My husband and I can??t thank you and Gary enough for your professionalism. From the moment we contacted shafran construction Company and got Tricia (your assistant) on the phone we knew it was going to be a great experience just from her friendliness. We will refer you to all of our friends.Under Shafran construction all your fabric choices were perfect, from the windows treatments to the custom bedding.

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.

I had my carpet cleaned - and they did a great job .
I like the quality of the work they do. The staff is friendly.

3
★★★★★

I had my carpet cleaned - and they did a great job .
I like the quality of the work they do. The staff is friendly.

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I've been going here for years, and they've never lost anything, destroyed anything, damaged anything--the staff is always cheerful, the pressing well done, and the service is very fast.

I can't speak about alterations, but I wouldn't take anything complicated to anyone but a tailor anyway.

I don't understand why people are complaining about the location--call up the city of LA to complain about the traffic lights. Vamco's been there before the right-turn corner on Hyperion was put in.

This is a nice locally-owned dry cleaners that doesn't use toxic chemicals.

5
★★★★★

I've been going here for years, and they've never lost anything, destroyed anything, damaged anything--the staff is always cheerful, the pressing well done, and the service is very fast.

I can't speak about alterations, but I wouldn't take anything complicated to anyone but a tailor anyway.

I don't understand why people are complaining about the location--call up the city of LA to complain about the traffic lights. Vamco's been there before the right-turn corner on Hyperion was put in.

This is a nice locally-owned dry cleaners that doesn't use toxic chemicals.

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.

Thank you for the feedback, it is our goal to see you 100% satisfied, and are making changes to improve your experience. We are now offering quantity discounts, and have hired more staff to take care of all your questions and concerns,

3
★★★★★

Thank you for the feedback, it is our goal to see you 100% satisfied, and are making changes to improve your experience. We are now offering quantity discounts, and have hired more staff to take care of all your questions and concerns,

.

Horrible horrible horrible. Taking my seersucker suit here to be altered and cleaned was probably the biggest tailoring mistake EVER! DO NOT TRUST THIS BUSINESS!!!

1
★☆☆☆☆

Horrible horrible horrible. Taking my seersucker suit here to be altered and cleaned was probably the biggest tailoring mistake EVER! DO NOT TRUST THIS BUSINESS!!!

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1 out of 1 people found this review helpful.

Business Response:

Joe, Thank you for the feedback, we are sad we could not have been of better service, but we are making changes, and our goal is to see you 100% satisfied, and are making changes to improve your experience. We are now offering quantity discounts, and have hired more staff to take care of all your questions and concerns, come visit us and we will take care of you. Email us at info@vamcocleaners(dot)com. - Vamco Cleaners
.

This place deserves negative 5 stars.

Horrible horrible horrible. Taking my seersucker suit here to be altered and cleaned was probably the biggest tailoring mistake EVER! DO NOT TRUST THIS BUSINESS!!!

I needed my jacket arms lengthened and the pants taken out. For this they charged me $43. WHAT A SCAM! When I complained they said it was because the sleeves needed extra fabric. When i looked at the tailoring i was horrified to see they had totally botched the cuffs, inserting a terrible muslin when this was entirely unnecessary (its a seersucker suit, it doesn't need this kind of internal architecture!) The pants too looked like they had been sewn in a hurry. just poor tailoring all around. They wouldn't budge on the price because they knew i needed the suit for a wedding the next day!

Basically the service is rude, the work is shoddy, and the prices are horribly excessive. GO SOMEPLACE ELSE!!!!!

0
★☆☆☆☆

This place deserves negative 5 stars.

Horrible horrible horrible. Taking my seersucker suit here to be altered and cleaned was probably the biggest tailoring mistake EVER! DO NOT TRUST THIS BUSINESS!!!

I needed my jacket arms lengthened and the pants taken out. For this they charged me $43. WHAT A SCAM! When I complained they said it was because the sleeves needed extra fabric. When i looked at the tailoring i was horrified to see they had totally botched the cuffs, inserting a terrible muslin when this was entirely unnecessary (its a seersucker suit, it doesn't need this kind of internal architecture!) The pants too looked like they had been sewn in a hurry. just poor tailoring all around. They wouldn't budge on the price because they knew i needed the suit for a wedding the next day!

Basically the service is rude, the work is shoddy, and the prices are horribly excessive. GO SOMEPLACE ELSE!!!!!

Pros: NOTHING POSITIVE TO SAY

Cons: Terrible service, shoddy work, extremely expensive

.

First of all, they are not carefull with your garments. They ruined 2 expensive sweaters of mine because they probably didn't use the correct cleaning solution and didn't seem to understand why I was upset. Furthermore, they expected me to pay for said items. Manager, who I believe is also the owner, is argumentative and doesn't give a crap. They offered to shrink back my cashmere sweater, but I'm not letting them touch my things again. Just not a pleasant experience using them.

1
★☆☆☆☆

First of all, they are not carefull with your garments. They ruined 2 expensive sweaters of mine because they probably didn't use the correct cleaning solution and didn't seem to understand why I was upset. Furthermore, they expected me to pay for said items. Manager, who I believe is also the owner, is argumentative and doesn't give a crap. They offered to shrink back my cashmere sweater, but I'm not letting them touch my things again. Just not a pleasant experience using them.

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1 out of 1 people found this review helpful.

Business Response:

Anna, Thank you for the feedback, we are sad we could not have been of better service, but we are making changes, and our goal is to see you 100% satisfied, and are making changes to improve your experience. We are now offering quantity discounts, and have hired more staff to take care of all your questions and concerns, come visit us and we will take care of you. Email us at info@vamcocleaners(dot)com. - Vamco Cleaners
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Have gone there for years because they have parking and they're non-toxic, but the service is lousy. They're okay with cleaning basic cotton, but anything sophisticated (down, cashmere, silks), or some serious stains, forget about it, go somewhere else. I brought a fancy shirt in that they left an iron mark on and it came back with even more heat marks on it. They don't know what they're doing...so incompetent and belligerent. They cleaners down the street, next to Trader Joes, are miles better.

0
★☆☆☆☆

Have gone there for years because they have parking and they're non-toxic, but the service is lousy. They're okay with cleaning basic cotton, but anything sophisticated (down, cashmere, silks), or some serious stains, forget about it, go somewhere else. I brought a fancy shirt in that they left an iron mark on and it came back with even more heat marks on it. They don't know what they're doing...so incompetent and belligerent. They cleaners down the street, next to Trader Joes, are miles better.

Pros: non-toxic, local, parking, average price

Cons: belligerent, rude, unfriendly, incompetent employees

.

My husband and I had a terrible, frustrating, and expensive, experience with Vamco. We took a rug in to be deodorized - it was clean, but a vacuum cleaner motor had burned out on it, so it had taken on a burned smell that we wanted to get rid of. The person at the counter explained how the problem would be taken care of - they would first clean the rug, then deodorize it, and if any odor remained, it would go in the "ozone room" which would remove any remaining odor. It would take 2 weeks. The employee couldn't tell me how much the service would cost - the manager would call me later. I was a bit suspicious of this, but the rug having already been unloaded, I decided to leave it. Later, the manager called, & said the process would cost $170. I don't usually haggle, but this seemed extreme - I asked for a discount - he brought the price down to $150. The rug was already there, so I opted for convenience and decided to go ahead. Three weeks later, I went to pick up the rug. They put it in my car - and the car started to smell like broken vacuum cleaner motor. I had them take the rug out of the car. They looked at the order, and said that it had only been cleaned - that the instructions had never included deodorizing. I said that it certainly did - what else was I paying $150 for, when the rug was clean to begin with? That's when they said that the instructions were only to clean the rug, and the cost was $160. Again the manager had to call, this time my husband talked to him. He said the rug had been deodorized (which I cound't believe), but it hadn't gone in the ozone room. That would take 2 more weeks. 2 weeks later, we tried to pick up the rug, but nobody was there to get it out of hte ozone room. A few days later, we managed to retrieve our rug ... and it smelled exactly the same. With the company's "no guarantee" policy, we had no choice to pay up, take our rug and go. I wouldn't recommend this cleaner to my worst enemy.

0
★☆☆☆☆

My husband and I had a terrible, frustrating, and expensive, experience with Vamco. We took a rug in to be deodorized - it was clean, but a vacuum cleaner motor had burned out on it, so it had taken on a burned smell that we wanted to get rid of. The person at the counter explained how the problem would be taken care of - they would first clean the rug, then deodorize it, and if any odor remained, it would go in the "ozone room" which would remove any remaining odor. It would take 2 weeks. The employee couldn't tell me how much the service would cost - the manager would call me later. I was a bit suspicious of this, but the rug having already been unloaded, I decided to leave it. Later, the manager called, & said the process would cost $170. I don't usually haggle, but this seemed extreme - I asked for a discount - he brought the price down to $150. The rug was already there, so I opted for convenience and decided to go ahead. Three weeks later, I went to pick up the rug. They put it in my car - and the car started to smell like broken vacuum cleaner motor. I had them take the rug out of the car. They looked at the order, and said that it had only been cleaned - that the instructions had never included deodorizing. I said that it certainly did - what else was I paying $150 for, when the rug was clean to begin with? That's when they said that the instructions were only to clean the rug, and the cost was $160. Again the manager had to call, this time my husband talked to him. He said the rug had been deodorized (which I cound't believe), but it hadn't gone in the ozone room. That would take 2 more weeks. 2 weeks later, we tried to pick up the rug, but nobody was there to get it out of hte ozone room. A few days later, we managed to retrieve our rug ... and it smelled exactly the same. With the company's "no guarantee" policy, we had no choice to pay up, take our rug and go. I wouldn't recommend this cleaner to my worst enemy.

Pros: None

Cons: Incompetent, Expensive, Bad management

.

When I first found this place, I was relieved to find what I thought was a great dry cleaner wihtin a block of my house.bu I've changed my opinion based on two recent events.

I repeatedly took alterations in and they were repeatedly incorrect, but I gave them more chances than normal as I was trying to support a neighborhood business and also because the dry cleaning service and its convenience were fantastic. Finally, after the fourth round of incorrect alterations, I took in two pairs of pants to be corrected (the other alterations I either lived with or had done elsewhere, paying double, essentially).

When I took the pants in, I explained the situation to the very nice woman at the counter, who then called in the manager. In short order, he accused me of 1) not having the pants altered there and 2) having waited too long --six weeks--to bring them back. I politely asked him to check the computer to confirm that the pants had been altered there (I no longer had my original claim ticket), which he did and found that they had come from there. He then proceeded to berate me for not bringing them in immediately after taking them home. I explained to him that I'd hung them in a closet and had only pulled them out to wear that weekend, which is when I discovered that they were too long. That didn't stop him, however. He continued to claim that there was no reason he should correct them at no charge. He finally agreed, after ten minutes of arguing and accusing me of lying about the fact that the pants were altered there, to give me a credit for both pairs of pants.

Cut to today. I got in to pick them up, along with $50 of other dry cleaning, and only one pair is showing as credited. The same very nice woman at the counter called the manager over, and the whole thing started over again. This time, he claimed he only showed record that only one pair of pants had been altered there (not true), so he had not credited me for the second one. I reminded him that we'd been down this road before, and that he'd agreed to credit me for both. He then said he would not credit me. At that point, I'd had it. I told him that I didn't appreciate being called, basically, a liar, and that he was accusing a loyal neighborhood customer who had spent hundreds of dollars with his business of trying to bilk him out of $10. He then went to their computer and looked up the amount I'd spent since 1/1/06 and said "You've only spent $300 here." Believe it or not, it went even further downhill from there, with him berating me for several minutes after telling me "You've had your turn, now I'm gonna get mine."

Vamco was fantastic in my opinion until I had a legitimate (and politely presented) customer complaint that was met with him calling me a liar, etc., vs. just fixing the problem. The manager is highly unreasonable, unprofessional and rude and there are plenty of other dry cleaners in the area who will not attack you at length should you have a legitimate service issue

1
★☆☆☆☆

When I first found this place, I was relieved to find what I thought was a great dry cleaner wihtin a block of my house.bu I've changed my opinion based on two recent events.

I repeatedly took alterations in and they were repeatedly incorrect, but I gave them more chances than normal as I was trying to support a neighborhood business and also because the dry cleaning service and its convenience were fantastic. Finally, after the fourth round of incorrect alterations, I took in two pairs of pants to be corrected (the other alterations I either lived with or had done elsewhere, paying double, essentially).

When I took the pants in, I explained the situation to the very nice woman at the counter, who then called in the manager. In short order, he accused me of 1) not having the pants altered there and 2) having waited too long --six weeks--to bring them back. I politely asked him to check the computer to confirm that the pants had been altered there (I no longer had my original claim ticket), which he did and found that they had come from there. He then proceeded to berate me for not bringing them in immediately after taking them home. I explained to him that I'd hung them in a closet and had only pulled them out to wear that weekend, which is when I discovered that they were too long. That didn't stop him, however. He continued to claim that there was no reason he should correct them at no charge. He finally agreed, after ten minutes of arguing and accusing me of lying about the fact that the pants were altered there, to give me a credit for both pairs of pants.

Cut to today. I got in to pick them up, along with $50 of other dry cleaning, and only one pair is showing as credited. The same very nice woman at the counter called the manager over, and the whole thing started over again. This time, he claimed he only showed record that only one pair of pants had been altered there (not true), so he had not credited me for the second one. I reminded him that we'd been down this road before, and that he'd agreed to credit me for both. He then said he would not credit me. At that point, I'd had it. I told him that I didn't appreciate being called, basically, a liar, and that he was accusing a loyal neighborhood customer who had spent hundreds of dollars with his business of trying to bilk him out of $10. He then went to their computer and looked up the amount I'd spent since 1/1/06 and said "You've only spent $300 here." Believe it or not, it went even further downhill from there, with him berating me for several minutes after telling me "You've had your turn, now I'm gonna get mine."

Vamco was fantastic in my opinion until I had a legitimate (and politely presented) customer complaint that was met with him calling me a liar, etc., vs. just fixing the problem. The manager is highly unreasonable, unprofessional and rude and there are plenty of other dry cleaners in the area who will not attack you at length should you have a legitimate service issue

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1 out of 1 people found this review helpful.

Business Response:

To whom it may concern, Thank you for the feedback, we are sad we could not have been of better service, but we are making changes, and our goal is to see you 100% satisfied, and are making changes to improve your experience. We are now offering quantity discounts, and have hired more staff to take care of all your questions and concerns, come visit us and we will take care of you. Email us at info@vamcocleaners(dot)com. - Vamco Cleaners
.

Despite liking the idea of Vamco (local, green), I've taken my business away, and recommend anyone interested in quality service and good customer care run as the other way. My dry cleaning the past 3 years here has been OK, not great (Don't take your great pieces here). Items come back clean, but jeans get pressed unless you ask, shirts get overly starched, and irons leave heat marks.

The final nail though is customer service. We've gone to Vamco 3 times for alterations, mainly hemming pants. Each time the pants come back with problems (uneven hems, pants that haven't even been touched, hems that are still way too long). The first 2 rounds I took the pants back, and they fixed them with some resistance -- there was always a few minutes of convincing that these weren't done right and this general sense of We-don't-belive-you even though there's a computer system that tracks all sales. On the 3rd round, I was just plain tired of this drill, and waited to take them in, as well as the fact that I work an hour from home, so it's next to impossible for me to get into Vamco before or after work. So, I took my 3rd round of errors in 2 weeks ago, and the manager/owner went from 0-60 in 2 seconds accusing me of lying (he didn't believe I'd paid for these untouched pants, even though they were in the computer!), and claming I'd taken too long to bring them (even though it was my 3rd time of shoddy work, and I'd explained to him the difficulty getting in there due to my commute). Long story short, the guy raised his voice, acted belligerent, and showed zero signs of wanting to keep me as a customer. The staff looked embarassed.

We went back today to pick up the pants, as well as $60 in dry cleaning. Mr. Friendly was there again, and tried to charge us for them. We rehashed everything. He was yelling. The whole thing was crazy. The staff is obviously abused by this yahoo. He even had the audacity to say we'd only spent $400 in there in the past year!

1
★★★☆☆

Despite liking the idea of Vamco (local, green), I've taken my business away, and recommend anyone interested in quality service and good customer care run as the other way. My dry cleaning the past 3 years here has been OK, not great (Don't take your great pieces here). Items come back clean, but jeans get pressed unless you ask, shirts get overly starched, and irons leave heat marks.

The final nail though is customer service. We've gone to Vamco 3 times for alterations, mainly hemming pants. Each time the pants come back with problems (uneven hems, pants that haven't even been touched, hems that are still way too long). The first 2 rounds I took the pants back, and they fixed them with some resistance -- there was always a few minutes of convincing that these weren't done right and this general sense of We-don't-belive-you even though there's a computer system that tracks all sales. On the 3rd round, I was just plain tired of this drill, and waited to take them in, as well as the fact that I work an hour from home, so it's next to impossible for me to get into Vamco before or after work. So, I took my 3rd round of errors in 2 weeks ago, and the manager/owner went from 0-60 in 2 seconds accusing me of lying (he didn't believe I'd paid for these untouched pants, even though they were in the computer!), and claming I'd taken too long to bring them (even though it was my 3rd time of shoddy work, and I'd explained to him the difficulty getting in there due to my commute). Long story short, the guy raised his voice, acted belligerent, and showed zero signs of wanting to keep me as a customer. The staff looked embarassed.

We went back today to pick up the pants, as well as $60 in dry cleaning. Mr. Friendly was there again, and tried to charge us for them. We rehashed everything. He was yelling. The whole thing was crazy. The staff is obviously abused by this yahoo. He even had the audacity to say we'd only spent $400 in there in the past year!

Pros: Friendly Staff, Parking

Cons: Owner/Manager is abusive; Customer service is poor; Alterations are INCONSISTENT

.

My boyfriend and I went on different occaisions and both of us were told that they had lost one or more articles of our clothing. They found my boyfriend's clothes but I have been waiting for months and they still haven't found mine. Very dissappointing.

0
★☆☆☆☆

My boyfriend and I went on different occaisions and both of us were told that they had lost one or more articles of our clothing. They found my boyfriend's clothes but I have been waiting for months and they still haven't found mine. Very dissappointing.

Pros: Green Cleaners

Cons: Lost my clothes, Untimely turnaround, parking

Message from Vamco Cleaners

Under New Management by @vamcocleaners



Thank you for the feedback, it is our goal to see you 100% satisfied, and are making changes to improve your experience. We are now offering quantity discounts, and have hired more staff to take care of all your questions and concerns, come visit us and we will take care of you. Email us at info@vamcocleaners(dot)com.



- Vamco Cleaners

More about Vamco Cleaners

We are a full service Dry Cleaning & Laundry Service - we also take dow and clean your drapes! we also make custom blinds.

 

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