Yamamoto, Jennifer, DVM - Muller Veterinary Hospital

★★★☆☆
  • 2735 N Main St

    Walnut Creek, CA 94597

    Map & Directions
  • 925-934-8042

About Yamamoto, Jennifer, DVM - Muller Veterinary Hospital

Pets & Animals

Pets & Animals
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Over twenty years ago, when I moved to the Walnut Creek area, I tried four vets before I finally found Dr. Kennedy at Muller Veterinary Clinic. I was, and still am, a very demanding, pain in the a** client that insists on the best for my dogs. Back then, Dr. Kennedy, and just starting out Dr. Troy went above and beyond the call of duty to guide myself and my two dogs Rocky and Dylon through regular well care and the hardships of different surgeries for tumors, the pain of arthritis and joint problems and in the end cancer. Dr. Troy had taken over the clinic by the time my Rocky and Dylon??s time on this earth ended and Dr. Troy and her staff helped us fight the good fight, not hesitating to send us to other specialists that increased both the quality and lengths of their lives and then helped us to say our heartbreaking goodbyes when it was the right thing to do. Dr. Troy also gave me the strength and support to return my new puppy to the breeder after examining him and explaining to me that with his genetic physical defects, I was in for a lifetime of medical expenses I would not be able to afford. She helped me locate a legitimate breeder and took care of my new lab puppies, Tucker and Shamus, when they were young and getting into all the medical troubles young puppies get themselves into. Always in contact with the emergency clinic on our trips there and even sometimes showing up to check on us and helping to transition their care to her clinic and then ultimately home. When I called on a Saturday morning asking to be squeezed in because Shamus was not acting right, Dr. Jill Iwata, told us to come on in and she would check him out, she recognized the danger he was in and made immediate arrangements to get us to the emergency clinic. He was in the beginning stages of liver failure. Against the odds and because of Dr. Iwata??s quick actions, Shamus survived, but due to the massive doses of steroids, developed diabetes. At that time, most dogs with diabetes did not live longer than a couple of years, but again with Doctor Troy and Doctor Iwata, in my corner, helping to teach me, trying new treatments, and working to keep my costs at a minimum because of my financial situation, we were able to manage Shamus?? condition and keep him happy and with me for over five years until the age of thirteen. After Shamus was diagnoses with diabetes, a friend told me about her vet Dr. Olm in Benicia, who offered acupuncture and herbal treatments, and recipes for homemade dog food. Dr. Troy was supportive, but cautious, and when Dr. Troy saw how well Shamus was doing with the herbs and acupuncture, she took a step she was already thinking about and brought in Dr. Yamamoto to her practice, who is trained in acupuncture and herbs. When both Dr. Olm, in Benicia and Dr. Troy were treating Shamus, they shared with each other with all records, x-rays and tests, so that they could both provide the best treatment possible. This is a very rare occurrence in the veterinary world for two general care vets to share a patient. It shows that Dr. Troy was more concerned about Shamus getting the best treatment possible than she was about her bottom line or ego, and as ever, interested in learning about new methods to help her patients. When it was time for Tucker and Shamus to pass on, again as with Dylon and Rocky, Dr. Troy and her staff guided and supported us through those heartbreaking times. I now have two more labs, Wyatt and Duncan, who unfortunately have both had their trips to both Dr. Troy and the emergency clinic for eating sticks and rocks. Before Tucker and Shamus passed, I had to move to Sunnyvale to care for my parents, an hour trip to Dr. Troy??s office, but because my dogs are as important to me as my parents, I travel the 60 miles to get what I believe is the best care possible for my dogs. Dr. Troy??s office also does their best to meet my long distance needs by taking care of things over the phone and mailing me items when I request it. Over the years I have had too many dog health crisis??s to count and the doctors and staff at Muller??s have always gone above and beyond the call of duty and have been honest and fair about costs and possible outcomes. On more than one occasion I have tried things I did not think would work, such as cancer and arthritis treatments, that ultimately gave me more good quality time with my dogs that would not have been possible without the advice and guidance of the good doctors at Muller Vet. I am grateful for their past and continuing care and wish I could find people doctors that I could trust and believe in as much as I do the doctors and staff at Muller.

5
★★★★★

Over twenty years ago, when I moved to the Walnut Creek area, I tried four vets before I finally found Dr. Kennedy at Muller Veterinary Clinic. I was, and still am, a very demanding, pain in the a** client that insists on the best for my dogs. Back then, Dr. Kennedy, and just starting out Dr. Troy went above and beyond the call of duty to guide myself and my two dogs Rocky and Dylon through regular well care and the hardships of different surgeries for tumors, the pain of arthritis and joint problems and in the end cancer. Dr. Troy had taken over the clinic by the time my Rocky and Dylon??s time on this earth ended and Dr. Troy and her staff helped us fight the good fight, not hesitating to send us to other specialists that increased both the quality and lengths of their lives and then helped us to say our heartbreaking goodbyes when it was the right thing to do. Dr. Troy also gave me the strength and support to return my new puppy to the breeder after examining him and explaining to me that with his genetic physical defects, I was in for a lifetime of medical expenses I would not be able to afford. She helped me locate a legitimate breeder and took care of my new lab puppies, Tucker and Shamus, when they were young and getting into all the medical troubles young puppies get themselves into. Always in contact with the emergency clinic on our trips there and even sometimes showing up to check on us and helping to transition their care to her clinic and then ultimately home. When I called on a Saturday morning asking to be squeezed in because Shamus was not acting right, Dr. Jill Iwata, told us to come on in and she would check him out, she recognized the danger he was in and made immediate arrangements to get us to the emergency clinic. He was in the beginning stages of liver failure. Against the odds and because of Dr. Iwata??s quick actions, Shamus survived, but due to the massive doses of steroids, developed diabetes. At that time, most dogs with diabetes did not live longer than a couple of years, but again with Doctor Troy and Doctor Iwata, in my corner, helping to teach me, trying new treatments, and working to keep my costs at a minimum because of my financial situation, we were able to manage Shamus?? condition and keep him happy and with me for over five years until the age of thirteen. After Shamus was diagnoses with diabetes, a friend told me about her vet Dr. Olm in Benicia, who offered acupuncture and herbal treatments, and recipes for homemade dog food. Dr. Troy was supportive, but cautious, and when Dr. Troy saw how well Shamus was doing with the herbs and acupuncture, she took a step she was already thinking about and brought in Dr. Yamamoto to her practice, who is trained in acupuncture and herbs. When both Dr. Olm, in Benicia and Dr. Troy were treating Shamus, they shared with each other with all records, x-rays and tests, so that they could both provide the best treatment possible. This is a very rare occurrence in the veterinary world for two general care vets to share a patient. It shows that Dr. Troy was more concerned about Shamus getting the best treatment possible than she was about her bottom line or ego, and as ever, interested in learning about new methods to help her patients. When it was time for Tucker and Shamus to pass on, again as with Dylon and Rocky, Dr. Troy and her staff guided and supported us through those heartbreaking times. I now have two more labs, Wyatt and Duncan, who unfortunately have both had their trips to both Dr. Troy and the emergency clinic for eating sticks and rocks. Before Tucker and Shamus passed, I had to move to Sunnyvale to care for my parents, an hour trip to Dr. Troy??s office, but because my dogs are as important to me as my parents, I travel the 60 miles to get what I believe is the best care possible for my dogs. Dr. Troy??s office also does their best to meet my long distance needs by taking care of things over the phone and mailing me items when I request it. Over the years I have had too many dog health crisis??s to count and the doctors and staff at Muller??s have always gone above and beyond the call of duty and have been honest and fair about costs and possible outcomes. On more than one occasion I have tried things I did not think would work, such as cancer and arthritis treatments, that ultimately gave me more good quality time with my dogs that would not have been possible without the advice and guidance of the good doctors at Muller Vet. I am grateful for their past and continuing care and wish I could find people doctors that I could trust and believe in as much as I do the doctors and staff at Muller.

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Yeah, the reception desk staff of two out of three is all sympathetic smiles, all right, but beware of their personification of Walnut Creek's "Dr. Death" aka "Dr." Jill M. Iwata. If you bring her an apparently gravely ill cat for care, as I did, don't be surprised if whilst she's shoving in your face an $800-plus "estimate" for costly diagnostics, as she did to me, she'll be badgering you MULTIPLE times(as in more than three times in a single visit)to "do the right and humane thing"--because "it's not fair" to your possibly deathly sick cat--and euthanize your cat if you can't promptly pay up for those costly diagnostics--all BEFORE THE FIRST DIAGNOSIS IS EVER MADE--and beyond a positive FIV blood test result later on--WAS NEVER, EVER MADE(BECAUSE THEY WERE INCAPABLE OF MAKING IT)until the cat ultimately died in emergency hospital of respiratory and cardiac arrest. This female isn't a vet. She a used-cat saleslady. Better than that: she's a bloodthirsty...well, you can easily fill in that last descriptive adjective, can't you? That chick's bottom line: she's there for the kill, not the cure--and doubtless the kill is the only thing she can ever get off on!

1
★☆☆☆☆

Yeah, the reception desk staff of two out of three is all sympathetic smiles, all right, but beware of their personification of Walnut Creek's "Dr. Death" aka "Dr." Jill M. Iwata. If you bring her an apparently gravely ill cat for care, as I did, don't be surprised if whilst she's shoving in your face an $800-plus "estimate" for costly diagnostics, as she did to me, she'll be badgering you MULTIPLE times(as in more than three times in a single visit)to "do the right and humane thing"--because "it's not fair" to your possibly deathly sick cat--and euthanize your cat if you can't promptly pay up for those costly diagnostics--all BEFORE THE FIRST DIAGNOSIS IS EVER MADE--and beyond a positive FIV blood test result later on--WAS NEVER, EVER MADE(BECAUSE THEY WERE INCAPABLE OF MAKING IT)until the cat ultimately died in emergency hospital of respiratory and cardiac arrest. This female isn't a vet. She a used-cat saleslady. Better than that: she's a bloodthirsty...well, you can easily fill in that last descriptive adjective, can't you? That chick's bottom line: she's there for the kill, not the cure--and doubtless the kill is the only thing she can ever get off on!

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0 out of 1 people found this review helpful.

.

Doctor Troy was my dog's vet for many years and I felt that she gave good , kind care and was always willing to squeeze him in for an appointment when he was sick. The only reason I don't use them any more is that my dog passed away last year.

4
★★★★☆

Doctor Troy was my dog's vet for many years and I felt that she gave good , kind care and was always willing to squeeze him in for an appointment when he was sick. The only reason I don't use them any more is that my dog passed away last year.

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1 out of 1 people found this review helpful.

.

We had the worst experience with our dog at this clinic.
Staff is very, very, very, unprofessional! They forget to call, never do anything on time, and very rude. We had an emergency with our dog while being on vacations with him in another city, and they would not sent the fax with all the records on time. I had to call them 3 times, and the dog had an emergency. We had to wait for over 3 hours for this fax! And this is on Saturday!!! Very, very unprofessional. They do not keep your record right and my dog was missing some shots that he actually had done. Just very awful experience with this clinic in our time of emergency.
Dr. Iwatta was not doing her job right. Would not even want to speak to me when they messed up our records. Just too many problems overall. Do not recommend this clinic at all if you love and care for your pet. And they charge too much compare to other clinics. Very dissatisfied!

1
★☆☆☆☆

We had the worst experience with our dog at this clinic.
Staff is very, very, very, unprofessional! They forget to call, never do anything on time, and very rude. We had an emergency with our dog while being on vacations with him in another city, and they would not sent the fax with all the records on time. I had to call them 3 times, and the dog had an emergency. We had to wait for over 3 hours for this fax! And this is on Saturday!!! Very, very unprofessional. They do not keep your record right and my dog was missing some shots that he actually had done. Just very awful experience with this clinic in our time of emergency.
Dr. Iwatta was not doing her job right. Would not even want to speak to me when they messed up our records. Just too many problems overall. Do not recommend this clinic at all if you love and care for your pet. And they charge too much compare to other clinics. Very dissatisfied!

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