Phoenix Optical Company

★★☆☆☆

About Phoenix Optical Company

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  • Optical Goods Stores
  • Opticians

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Is it so hard to operate an eyeglass shop that combines great style and good service? Unfortunately for the sight-impaired, Phoenix Optical is all the former and none of the latter. They've got some of the most unique and exciting eyewear around, but you've got to put up with LA attitude to get it. Their main skill is being great importers of fashionable frames, so be extremely wary of attempting one-stop shopping and having your lenses ordered there too. Had a pair of glasses done there and couldn't see right for a while, so I went back in. Phoenix tried to say the glasses were fine, but when forced to examine them, they admitted there were waves in one lens and would need to be reordered. Other shining examples of customer service: The frames aren't crooked; it's just my face that's asymetrical. And regarding some tinted sunglasses that were the wrong color: The color is fine; perhaps I am color blind?


AVOID! Or by your cool frames here and take them down the street to Site For Sore Eyes to get lenses done right with way less BS.

PROS: Cool frames
CONS: Bad service, problems with lenses

2
★★☆☆☆

Is it so hard to operate an eyeglass shop that combines great style and good service? Unfortunately for the sight-impaired, Phoenix Optical is all the former and none of the latter. They've got some of the most unique and exciting eyewear around, but you've got to put up with LA attitude to get it. Their main skill is being great importers of fashionable frames, so be extremely wary of attempting one-stop shopping and having your lenses ordered there too. Had a pair of glasses done there and couldn't see right for a while, so I went back in. Phoenix tried to say the glasses were fine, but when forced to examine them, they admitted there were waves in one lens and would need to be reordered. Other shining examples of customer service: The frames aren't crooked; it's just my face that's asymetrical. And regarding some tinted sunglasses that were the wrong color: The color is fine; perhaps I am color blind? <p>
AVOID! Or by your cool frames here and take them down the street to Site For Sore Eyes to get lenses done right with way less BS.

PROS: Cool frames
CONS: Bad service, problems with lenses

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