Ro MA Jewelry

★★☆☆☆

About Ro MA Jewelry

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My husband bought me a beautiful bracelet there. I have never had any problems with it. And the price was reasonable.

Not only do they sell jewelry, but if you are looking for good quality pens to give for gifts, this is the place to go. They have even been known to give free ink refills for them.

3
★★★☆☆

My husband bought me a beautiful bracelet there. I have never had any problems with it. And the price was reasonable.

Not only do they sell jewelry, but if you are looking for good quality pens to give for gifts, this is the place to go. They have even been known to give free ink refills for them.

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Quality and service are horrible. I bought a diamond ring and within wearing it a few months the prong broke. They fixed it frre of charge, but a few months later I noticxed a sharp edge and took it in. It was chipped. They said they would have to charge me to fix it. I took it to get it appraised and was told the diamond had likely chipped when Ro Ma redid the prongs. He also said the prongs were done poorly, just soddered together. When I went back to RoMa to ask them about it, they were EXTREMELY rude and said it was my fault the diamond chipped. I gave them the info from the appraiser and then I asked to speak to the manager. I asked about the quality of the work and the diamond and he got very defensive and was also extremely rude. When I called later to find out the name of the man I had spoken to, I was told it was the owner, Joseph. My husband was shocked at the service, especially from the owner. We had questions about what had previously been done, and he just yelled and became irate and defensive. We took the ring and diamond and left. We will NEVER do business with them again. I have NEVER EVER encountered such bad service in my life.

1
★☆☆☆☆

Quality and service are horrible. I bought a diamond ring and within wearing it a few months the prong broke. They fixed it frre of charge, but a few months later I noticxed a sharp edge and took it in. It was chipped. They said they would have to charge me to fix it. I took it to get it appraised and was told the diamond had likely chipped when Ro Ma redid the prongs. He also said the prongs were done poorly, just soddered together. When I went back to RoMa to ask them about it, they were EXTREMELY rude and said it was my fault the diamond chipped. I gave them the info from the appraiser and then I asked to speak to the manager. I asked about the quality of the work and the diamond and he got very defensive and was also extremely rude. When I called later to find out the name of the man I had spoken to, I was told it was the owner, Joseph. My husband was shocked at the service, especially from the owner. We had questions about what had previously been done, and he just yelled and became irate and defensive. We took the ring and diamond and left. We will NEVER do business with them again. I have NEVER EVER encountered such bad service in my life.

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