Insider Pages Reviews for Animal Emergency Ctr

5 Stars: Animal Emergency Ctr is A LIFESAVER. (by Deborah H.)

Deborah H. — Sat, 19 Sep 2009 23:09:00 GMT

This morning at about 6 am the Centre receptionist and Dr. Reis greeted us with the utmost care. Our 8 yr old asthmatic chihuahua was in great distress unable to breathe. He was immediately taken from me into the Dr. on call ,Dr.Reis, and I was advised step by step what was happening to him. I was very pleasantly surprised by the level of care received.We live in Hancock park where there are NO emergency care facilities within 5 miles and have always been sent to WLA -a long drive with a sick or injured pet.
I have 3 dogs and 3 cats all who have had emergencies through the years. I am glad that Dr Reis was there for us this morning - I don't think Gizmo would have survived the long drive. I don't mind paying for Emergency care when it is of this caliber . Who else is there for you at 6 in the morning?

2 Stars: Good luck getting a hold of a vet! Very Disappointed! (by Meghann M.)

Meghann M. — Sun, 23 Aug 2009 05:30:00 GMT

I was referred to this place from VCA Burbank after my cat was blocked. He needed to be monitored overnight because he was still having some complications. The minute I walked into the door I had a bad feeling about the place. The front desk people were very short with me because I had several questions and concerns about the costs of keeping my cat overnight. The vet that I saw seemed to have not taken the time to read the chart that I had brought from my other vet. He seemed to be completely clueless as to my cat's history and what had been done to him that last 24 hours. I was specifically told to call after 8 pm to speak with the vet to find out what the plan was for my pet, and when I called I was told by a very rude vet tech (April) that the vet would not be available her entire shift to speak to me for 5 min about my pet. I was basically told that no vet would even look at my cat until the next morning. This was very disappointing since I was questioning whether or not another night of hospitalization was even necessary. And I was paying over $500 for my cat to be on monitored on fluids for one day. I am VERY disappointed with the customer service at this vet and I will not be bringing any of my pets here again. I would rather drive a little farther to find a vet that actually cares about the well-being of my pet and is willing to address the fact that I would like to speak directly to a doctor and not just a vet tech. I think as a paying customer, this is not too much to ask.

4 Stars: Animal Emergency Ctr is Good For Emergencies (by Sam C.)

Sam C. — Mon, 15 Jun 2009 04:47:00 GMT

I just took my 11 year old cat, Buster, to the Animal Emergency Ctr. I had never been there before but I lived down the street. My cat recently had a bout of fleas though he was never outside. I was concerned he was just not right and caught something from them. Dr. Cavanough attended to my cat. He was pleasant and very open to my many questions. I knew going in that an emergency care place would be slightly higher and it was but not more than expected for after hour Sunday night. The staff I had to deal with at the front desk was very friendly and really fully explained everything. There was nothing found wrong but the Dr said to have my own vet follow up with the blood tests he did to see if there was a underlying problem. I saw many emergencies come while I waited for my cat to finish and the staff quickly took care of all of them. I felt guilty that my cat was not sicker. So I recommend this place for an emergency. It is nice clean and fully capable. I liked the Dr and staff was fine too.

5 Stars: Michael Hancock (by Michael P H.)

Michael P H. — Tue, 24 Feb 2009 11:38:00 GMT

While visiting family in Sherman Oaks my little dog got into a fight with a cat at 2:30AM. Fortunately a neighbor (who was awakened by the fight noise) drove my dog and I to Dr. Cavanaugh's Emergency Animal Hospital. Upon arrival members of his staff quickly assessed the injuries and immediately rendered first aid. AND, within seconds Dr Cavanaugh began to treat the dog's wounds. I am convinced that his swift and professional attention saved my dog's life. Everybody should know that Dr. Cavanaugh, and his staff, are very talented and highly trained. I am very grateful for the services provided by the Emergency Animal Hospital.

5 Stars: Thorough and Caring (by Kitty W.)

Kitty W. — Wed, 03 Dec 2008 18:42:00 GMT

I have taken my mischievous Jack in to the clinic on numerous occasions.The staff has always been pleasant and caring. The Dr's. and techs are thorough and explain everything to me in language I can understand. I would be lost without Animal Emergency Center and the staff. I'd wait all night if I had to before I would take Daisy any where else.

5 Stars: The Best!!! (by chris p.)

chris p. — Sat, 01 Nov 2008 09:38:00 GMT

I've brought two of my family pets, both dying from different illnesses (kidney failure, and liver failure) in the past year, and both were saved by the extremely competent doctors and staff!
I had financial constraints, and they were more than willing to help me prioritize so that my pets could receive the best treatment at a somewhat affordable price. I've lived in the area for 25 years and would never go anywhere else!!!

3 Stars: Paula G: The judge and moral compass of all (by david m.)

david m. — Tue, 28 Oct 2008 12:31:00 GMT

Who are you Paula G to tell someone who lost their pet and is understandably upset to "have a different perspective"? Wait until your pet goes and I wonder what perspective you'll have? Vets are great when they deliver your pet back to you in one piece, but when you lose a loved one, it's an entirely different perspective, obviously. You don't know that person's experience there, do you? Of course not. I,too, have had good and bad experiences at this facility. It depends upon many things including your pet's condition, the vet's attitude, your level of grief, etc. Her pet died. Let the person vent without your judgment if that's what they need to do to grieve.

5 Stars: Thank Heavens I Live in Studio City! (by Paula G.)

Paula G. — Sun, 12 Oct 2008 17:09:00 GMT

I have taken both my dogs here numerous times (every holiday for awhile, my boy, in particular, would find a reason to spend the evening there). Sometimes the wait is long, but generally that's because my animal is not as sick as the animal being treated, which is actually quite comforting. They (and this emphatically includes Dr. Chapman) carefully explain what is going on with my dog, and answer all my questions, no matter how complicated or simplistic. I adore them and every time I've been there and another person was in the waiting room at the same time, either we talked about how great they are, or comfort the newbie who is worried about his/her baby, and doesn't realize they've stumbled into the best place in Los Angeles. If someone has truly given me terrible service, I would not be afraid to give my name. I am very, very sorry for anonymous' loss, and I'm sure she (I don't know why, but it sounds like a "she" to me) believes what she is saying, but perhaps if she tried for more self-awareness, she might find that her perception of what happened at the hospital was colored by her terrible loss.

5 Stars: Best Care (by Rebecca G.)

Rebecca G. — Sun, 21 Oct 2007 00:33:00 GMT

I took my cat Olive there when she got her hind leg caught in a barbecue handle.I thought my poor cat broke her leg. The staff greeted me with warm smiles and concern. The staff took my dear cat right in and gave me a brief summary of the cost office visit and maybe xray...I waited maybe 1/2 hour before I was told of my kitty's diagnose.The doctor explained that in his opinion after an exam that Olive's leg was not broken he did give me the chose to have her leg xrayed or take her home with some pain medicine.He was very clear on my options .I felt Olive's treatment was excellent I am glad I took her there. I walked out only paying a little under $200.00 which was cheap in my opinion and that was for everything even on a Saturday night I don't even walk out of my own vets office for under $200.00 most times.Thanks for the great Service my money was well spent..I love my cat

5 Stars: Animal Emergency Center (by Jill B.)

Jill B. — Fri, 01 Jun 2007 17:53:00 GMT

I have been to this hospital more times than I could count. Yes, sometimes the wait seems interminable... But that's because the really sick or injured animals are getting total attention and care they need. If it's your dog or cat who's in critical condition, you're glad to have all hands on deck tending to your animal. That means the people in the waiting room may not be so happy, but if the tables were turned no one would say "oh don't pay much attention to my pet, just get through the line." The doctors are world-class here, the level of care unparalleled. Yes it's expensive. It's emergency. It's not meant to replace your regular vet. But when you need them, you're glad they're there.

4 Stars: Excellent Hospital! (by Amber P.)

Amber P. — Tue, 15 May 2007 11:29:00 GMT

Both the doctors and staff were very professional while treating my dog. The hospital is clean and provides an on-site lab so I got results promptly. The did get very busy and the wait to see a doctor was a bit, but there was a steady flow of severly ill animals coming through the doors, so I understand why the wait was prolonged.

1 Stars: horrible, risky place (by anonymous 1.)

anonymous 1. — Sat, 28 Apr 2007 22:39:00 GMT

Be careful which doctor you get, (One of the night guys basically killed my cat). My cat had been hospitalized for several days (nights here and days at Studio City Animal Hospital). For her final 2 days I received nothing but glowing prognosis' from both the day and emergency vets and she looked better and better each time I went to visit her. When I arrived to visit her for what was to be her last night, it was a different dr. than had been there any of the other numerous times I'd visited (the weekend overnight guy Dr. Chapman)? I had spoken 2 hours before to Dr. Flannerty b/4 he went off shift and told him that I'd be by to visit again later that night; he assured me that she continued to progress well and seemed to be out of danger. When I arrived later to visit her Chapman said "She's not doing very good, I don't think she is going to make it." When I asked what had happened to her condition in the space of 2 hours (i.e., since the last update,) he was very defensive, vague, and cold. Sure enough my baby girl died a few hours later w/o explanation (And she was only 8-years old, no previous health problems). Chapman clearly mismanaged her case and really didn't seem to give a rip that she died, (The whole attitude was like, shoulder shrug-oh well). RUN FROM THIS PLACE - (And unfortunately from Studio city Animal Hospital too if they continue their affiliation w/AE Ctr)- if you care at all about your pet, RUN!. By the way for 2 days overnight stay then her sudden death w/o notice I paid $4600.00 - STAY AWAY!!!!!!!

4 Stars: (by Jan W.)

Jan W. — Fri, 27 Feb 2004 11:07:00 GMT

Good emergency clinic.