Laundry Solution

★★★☆☆

About Laundry Solution

Hours
Mon - Fri, 7am - 6pm; Sat, 8am - 5pm

Personal Services

Personal Services
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Plaza Speed Wash

4241 1ST St Pleasanton, CA

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Pleasanton Lucky Cleaners

6051 W Las Positas Blvd Pleasanton, CA

3.0 2
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All the cleaners in the San Ramon area are so overpriced and I had tried almost every one. My daughter needed her choir dress dry-cleaned and so we decided to try The Laundry Solution for the first time, since I had a 20% off coupon anyway. The lady there was very friendly and I noticed that she put in special directions after checking the material and extra items like the ribbon attachment.The price was reasonable and she gave me another coupon to use next time.
I went to pick it up yesterday, and the dress was nicely pressed and in awesome quality. I am very satisfied and impressed!

5
★★★★★

All the cleaners in the San Ramon area are so overpriced and I had tried almost every one. My daughter needed her choir dress dry-cleaned and so we decided to try The Laundry Solution for the first time, since I had a 20% off coupon anyway. The lady there was very friendly and I noticed that she put in special directions after checking the material and extra items like the ribbon attachment.The price was reasonable and she gave me another coupon to use next time.
I went to pick it up yesterday, and the dress was nicely pressed and in awesome quality. I am very satisfied and impressed!

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1 out of 1 people found this review helpful.

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Horrible company to do business with. Took my sleeping bag in to be cleaned. Went to pick it up. It was not there so I was told that they would look for it at their other facility. Was told I would get a telephone call back. Never did. Called many times and went by many times over the course of several months. Asked to be reimbursed for my new sleeping bag. Told them what I had paid for it. Via an employee my messages were relayed to the owner but never once did I get the courtesy of a return telephone call from the employee or the owner. They admited they had lost my sleeping bag or given it to someone else. Finally, I said I was going to take the owner to small claims court but quite frankly I don't want to waste any more of my time than I have already.
I have never been treated with such apathy and ill regard. At last there is a way to get the word out about a business that puts their customers last. Everyone and every company can make a mistake...ofcourse...but what counts is how that mistake is dealt with. In this case...NOT AT ALL. Hope you can learn from my mistake in doing business with The Laundry Solution in the Marketplace in San Ramon, Ca.

1
★☆☆☆☆

Horrible company to do business with. Took my sleeping bag in to be cleaned. Went to pick it up. It was not there so I was told that they would look for it at their other facility. Was told I would get a telephone call back. Never did. Called many times and went by many times over the course of several months. Asked to be reimbursed for my new sleeping bag. Told them what I had paid for it. Via an employee my messages were relayed to the owner but never once did I get the courtesy of a return telephone call from the employee or the owner. They admited they had lost my sleeping bag or given it to someone else. Finally, I said I was going to take the owner to small claims court but quite frankly I don't want to waste any more of my time than I have already.
I have never been treated with such apathy and ill regard. At last there is a way to get the word out about a business that puts their customers last. Everyone and every company can make a mistake...ofcourse...but what counts is how that mistake is dealt with. In this case...NOT AT ALL. Hope you can learn from my mistake in doing business with The Laundry Solution in the Marketplace in San Ramon, Ca.

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0 out of 2 people found this review helpful.

 

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