Casa De Carlos Restaurant

★★☆☆☆
  • 22901 Ventura Blvd

    Woodland Hills, CA 91364

    Map & Directions
  • 818-225-8182

About Casa De Carlos Restaurant

Hours
Monday 11:00 AM - 10:00 PM Tuesday 11:00 AM - 10:00 PM Wednesday 11:00 AM - 10:00 PM Thursday 11:00 AM - 10:00 PM Friday 11:00 AM - 10:00 PM Saturday 11:00 AM - 10:00 PM Sunday 11:00 AM - 10:00 PM

Food

Food
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I was scammed to pay $78 for drinks that were advertised for about $30.

I decided to take my employees to this place the Friday before Labor Day for a drink. I arrived early at the restaurant to reserve a table at the bar for my associates. I noticed a sign at hostess stand that offered Margaritas for $2. A waiter offered to have me seated in the restaurant, but I was specific to tell him I am here for drinks only and I pointed to seat in the bar. He said A/C is not working in the bar and we can order drinks from the dining room.

In any event, even though we all ordered the $2 margarita specials, they charged us almost $7 per drink. I objected to the manager, and he pointed to the sign in the lobby which said $2 drinks are in the bar only. I told him I asked to be seated in the bar but the A/C was not working and we asked for the special drinks when we ordered. He did not want to hear any of it and just walked away.

Stay away from these people. They are dishonest and a bunch of scammers.

0
★☆☆☆☆

I was scammed to pay $78 for drinks that were advertised for about $30.

I decided to take my employees to this place the Friday before Labor Day for a drink. I arrived early at the restaurant to reserve a table at the bar for my associates. I noticed a sign at hostess stand that offered Margaritas for $2. A waiter offered to have me seated in the restaurant, but I was specific to tell him I am here for drinks only and I pointed to seat in the bar. He said A/C is not working in the bar and we can order drinks from the dining room.

In any event, even though we all ordered the $2 margarita specials, they charged us almost $7 per drink. I objected to the manager, and he pointed to the sign in the lobby which said $2 drinks are in the bar only. I told him I asked to be seated in the bar but the A/C was not working and we asked for the special drinks when we ordered. He did not want to hear any of it and just walked away.

Stay away from these people. They are dishonest and a bunch of scammers.

.

Great food, great service and so much more. The servers are fantastic and all have a great personality. They go above and beyond and they treat you like family!

5
★★★★★

Great food, great service and so much more. The servers are fantastic and all have a great personality. They go above and beyond and they treat you like family!

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.

The worst service in the world!!! Why the owner, Larry has not fired that horrible little fat manager is beyond me!!! That ignorant little so and so only knows how to insult customers. I feel sorry for the staff that has to work for him. Food is below sub standard!!!! and very expensive ($16 for a nuked buritto, ridiculous) Very unsanitary conditions. Health dept. should close this place down!!

0
★☆☆☆☆

The worst service in the world!!! Why the owner, Larry has not fired that horrible little fat manager is beyond me!!! That ignorant little so and so only knows how to insult customers. I feel sorry for the staff that has to work for him. Food is below sub standard!!!! and very expensive ($16 for a nuked buritto, ridiculous) Very unsanitary conditions. Health dept. should close this place down!!

Pros: bean dip with chips

Cons: every thing else!!!

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I go Casa de Carlos frequently; alone & with family or friends. While the food is expensive it is usually pretty good. We normally have a coupon (buy one/get one for $12 off with purchase of 2 drinks ) - sometimes they take the coupon and sometimes they say use it next time (like last night). With the entertainment card you can dine alone and get 50% off - a nice option.

Fred (manager) can be a bit gruff but that is his way. The servers are pleasant and attentive - one of them even remembers our preferences on our drink & food order. The service is occasionally slow for the usual reasons- a busy night or they are short staffed. The restaurant and restrooms are kept very clean. The entrance could be less busy with fewer things cluttering the waiting area and it would also look more inviting.

The shredded beef tacos are a favorite as are the steak fajitas. Dad prefers the shrimp fajitas and Mom likes the appetizer platter. [In my opinion - If you are looking for great nachos I would try Acapulco instead though (ask them to make it steak for a couple of extra bucks - yum) ]. I don't care for the bean dip personally but Dad and Mom love it. Chips are hot and tasty. Salsa could be hotter for my taste but it is good nonetheless.

2
★★★★☆

I go Casa de Carlos frequently; alone & with family or friends. While the food is expensive it is usually pretty good. We normally have a coupon (buy one/get one for $12 off with purchase of 2 drinks ) - sometimes they take the coupon and sometimes they say use it next time (like last night). With the entertainment card you can dine alone and get 50% off - a nice option.

Fred (manager) can be a bit gruff but that is his way. The servers are pleasant and attentive - one of them even remembers our preferences on our drink & food order. The service is occasionally slow for the usual reasons- a busy night or they are short staffed. The restaurant and restrooms are kept very clean. The entrance could be less busy with fewer things cluttering the waiting area and it would also look more inviting.

The shredded beef tacos are a favorite as are the steak fajitas. Dad prefers the shrimp fajitas and Mom likes the appetizer platter. [In my opinion - If you are looking for great nachos I would try Acapulco instead though (ask them to make it steak for a couple of extra bucks - yum) ]. I don't care for the bean dip personally but Dad and Mom love it. Chips are hot and tasty. Salsa could be hotter for my taste but it is good nonetheless.

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Last Saturday ,I went to dinner with my mother and my 5 year old daughter. The food was pricy for the quality, but I did not care because I had a certificate that I had purchased online. After the meal, things began to take a turn for the worst when the waiter informed me that the manager would not honor the certificate. Although I tried to put up a good civilized argument, the manager would not budge. I went to the front of the restaurant to pay, and as he was processing my transaction I reminded the manager that he had honored the same certificate a few months back. This comment made him angry, and he replied in a rude manner. I told him that I wasn't there to be disrespected. He proceeded to slam his hand in the table, and he told me that it wasn't his fault that I never learned know how to read !! !! At this time I lost my calm, and I told him in Spanish that he lacked customer service skills. He continued to raise his voice and say more rude comments. Since he could not identify my accent in Spanish he asked me in a demeaning way if I was Venezuelan? I told him that it was none of his business, and stormed out. I felt horrible when I left the restaurant because at the end I paid for my meal, and I got mistreated for voicing my opinion. His comments were way out of line, and I think that he needs to be fired.

0
★☆☆☆☆

Last Saturday ,I went to dinner with my mother and my 5 year old daughter. The food was pricy for the quality, but I did not care because I had a certificate that I had purchased online. After the meal, things began to take a turn for the worst when the waiter informed me that the manager would not honor the certificate. Although I tried to put up a good civilized argument, the manager would not budge. I went to the front of the restaurant to pay, and as he was processing my transaction I reminded the manager that he had honored the same certificate a few months back. This comment made him angry, and he replied in a rude manner. I told him that I wasn't there to be disrespected. He proceeded to slam his hand in the table, and he told me that it wasn't his fault that I never learned know how to read !! !! At this time I lost my calm, and I told him in Spanish that he lacked customer service skills. He continued to raise his voice and say more rude comments. Since he could not identify my accent in Spanish he asked me in a demeaning way if I was Venezuelan? I told him that it was none of his business, and stormed out. I felt horrible when I left the restaurant because at the end I paid for my meal, and I got mistreated for voicing my opinion. His comments were way out of line, and I think that he needs to be fired.

.

To say their customer service is lacking is an understatement. On an absoultely dead Wed night their staff was slow, rude, and surly to say the least. We were waiting for our party of 15 to arrive, so some of us headed to the bar to start drinking. Everything was fine until the fat, little, grumpy old manager got upset that we were ordering drinks at Happy Hour prices. So, we told him to close out our tab and we'll go sit at the table. I don't think Casa De Carlos ever heard the time honored saying "the customer is always right." No, at Carlos' House not only is the customer wrong but the staff takes it upon themselves to lecture and berate their customers who happened to be confused by their utterly inane (and unwritten) happy hour policies. At the table, we ordered our food and continued to drink (now at full price) .. and what do they do? They seat a family with 4 small children next to us. Probably not a good idea to have toddlers around a bunch of drunk adults, right? Especially when you have the rest of the big, empty restaurant to seat them. Well I guess they didn't take that into consideration because they sat another family nearby soon after. We ate, drank, blew out the bday cake, and tried to have a good time anyways. But by 9 pm they cleared off our table, turned off the TV's, and dimmed the lights. A hint to leave because they're closing?? Nope, turns out the place doesn't close til 10pm! There are two types of Mexican Restaurants: Mexican and MexiCants. With terrible service, not so great "authentic" food, and high prices ... Carlos is the latter. Save yourself the headache and money and just go to El Torito.

0
★☆☆☆☆

To say their customer service is lacking is an understatement. On an absoultely dead Wed night their staff was slow, rude, and surly to say the least. We were waiting for our party of 15 to arrive, so some of us headed to the bar to start drinking. Everything was fine until the fat, little, grumpy old manager got upset that we were ordering drinks at Happy Hour prices. So, we told him to close out our tab and we'll go sit at the table. I don't think Casa De Carlos ever heard the time honored saying "the customer is always right." No, at Carlos' House not only is the customer wrong but the staff takes it upon themselves to lecture and berate their customers who happened to be confused by their utterly inane (and unwritten) happy hour policies. At the table, we ordered our food and continued to drink (now at full price) .. and what do they do? They seat a family with 4 small children next to us. Probably not a good idea to have toddlers around a bunch of drunk adults, right? Especially when you have the rest of the big, empty restaurant to seat them. Well I guess they didn't take that into consideration because they sat another family nearby soon after. We ate, drank, blew out the bday cake, and tried to have a good time anyways. But by 9 pm they cleared off our table, turned off the TV's, and dimmed the lights. A hint to leave because they're closing?? Nope, turns out the place doesn't close til 10pm! There are two types of Mexican Restaurants: Mexican and MexiCants. With terrible service, not so great "authentic" food, and high prices ... Carlos is the latter. Save yourself the headache and money and just go to El Torito.

Cons: WORST SERVICE EVER!!!!

.

Today, I went to Casa De Carlos with a friend and my son. We get there and ask for a table away from the TV's. The manager was rude but gave us a table. We attempted to order, but everything on the menu had a separate charge. I wanted the combo with 3 chicken enchiladas, and each one was charged an extra dollar to make them chicken, this is on top of them costing $14 to begin with. In addition, after the first basket of chips, the waiter told us we had to order a beverage or the chips would cost us money. Fine, we ordered one drink to split between us. The manager then comes over and throws the menu on the page and says if we don't order a drink each, we will EACH have to pay $2.95 for the chips. At which point, my friend got up to talk to the manager, saying the waiter had told us that we only had to buy one drink. The manager decided to argue the point so we left the establishment. On the way out, we realized we left the car keys on the seat, and my son went back to get them. When he did so, the manager whistled at him and came within 6 inches of kicking him. I am FURIOUS. Had he actually made contact with my son, you had better believe I would have sued him for child abuse, and any other charges I could find that would apply. Keep your kids safe, and do not go to this establishment!!!!

0
★☆☆☆☆

Today, I went to Casa De Carlos with a friend and my son. We get there and ask for a table away from the TV's. The manager was rude but gave us a table. We attempted to order, but everything on the menu had a separate charge. I wanted the combo with 3 chicken enchiladas, and each one was charged an extra dollar to make them chicken, this is on top of them costing $14 to begin with. In addition, after the first basket of chips, the waiter told us we had to order a beverage or the chips would cost us money. Fine, we ordered one drink to split between us. The manager then comes over and throws the menu on the page and says if we don't order a drink each, we will EACH have to pay $2.95 for the chips. At which point, my friend got up to talk to the manager, saying the waiter had told us that we only had to buy one drink. The manager decided to argue the point so we left the establishment. On the way out, we realized we left the car keys on the seat, and my son went back to get them. When he did so, the manager whistled at him and came within 6 inches of kicking him. I am FURIOUS. Had he actually made contact with my son, you had better believe I would have sued him for child abuse, and any other charges I could find that would apply. Keep your kids safe, and do not go to this establishment!!!!

.

My girlfriend, a friend and I all went here with a coupon ?BUY ONE ENTREE, GET ONE FREE?. We sit down. I mention the coupon; the waiter tells me we must buy TWO BEVERAGES. This puts me off, because it was NOT on the coupon. We order two sodas, although none of us wanted one. After about 40 minutes, our too expensive food comes. We eat less than half of the portions, because they're soggy and undercooked to begin with. Our waiter was cold as an icicle throughout anyway. We finish, and a half an hour later WE ALL GET SICK. ALL THREE OF US. My guy friend and I are okay by morning, but my girlfriend has to leave work early and is SICK AS A DOG through the next day: nauseu, throwing up - the whole 9 yards. Food p**son!; it's obvious.

When she goes to sleep, I call Casa De Carlos and politely say I would like to speak to a manager to for a refund, because I don't think it's appropriate to pay for a meal that made us sick. The employee tells me the manager isn't in, but call back later. ?No. Tell him to call me.? The employee calls me back, ?I spoke with the manager, and he said for all of you to go to the doctor and verify it was our food that made you sick?. ?? Verify - made us sick?! ?That's not acceptable; have the manager call me.? ?Don't get mad at me, I'm just an employee,? she says. ?I'm not mad at you, but I'm not looking for a liason, I need to resolve this, so tell the manager to call me.? About 8:00 the manager, FRED, calls, and I barely understand what he says. I repeat what happened, and he starts yelling, then to my surprise, HANGS UP ON ME. I laugh; I couldn't believe it. He calls back 10 minutes later and says the owner said we won't get our money back, and they'll see us in court. COURT OVER $50?? I say that's not acceptable; I'm putting it in dispute with my credit card; he yells, then HANGS UP AGAIN. That's what I call customer service. He calls back a third time, and tells me he refunded the money - I'm still waiting on the refund.

0
★☆☆☆☆

My girlfriend, a friend and I all went here with a coupon ?BUY ONE ENTREE, GET ONE FREE?. We sit down. I mention the coupon; the waiter tells me we must buy TWO BEVERAGES. This puts me off, because it was NOT on the coupon. We order two sodas, although none of us wanted one. After about 40 minutes, our too expensive food comes. We eat less than half of the portions, because they're soggy and undercooked to begin with. Our waiter was cold as an icicle throughout anyway. We finish, and a half an hour later WE ALL GET SICK. ALL THREE OF US. My guy friend and I are okay by morning, but my girlfriend has to leave work early and is SICK AS A DOG through the next day: nauseu, throwing up - the whole 9 yards. Food p**son!; it's obvious.

When she goes to sleep, I call Casa De Carlos and politely say I would like to speak to a manager to for a refund, because I don't think it's appropriate to pay for a meal that made us sick. The employee tells me the manager isn't in, but call back later. ?No. Tell him to call me.? The employee calls me back, ?I spoke with the manager, and he said for all of you to go to the doctor and verify it was our food that made you sick?. ?? Verify - made us sick?! ?That's not acceptable; have the manager call me.? ?Don't get mad at me, I'm just an employee,? she says. ?I'm not mad at you, but I'm not looking for a liason, I need to resolve this, so tell the manager to call me.? About 8:00 the manager, FRED, calls, and I barely understand what he says. I repeat what happened, and he starts yelling, then to my surprise, HANGS UP ON ME. I laugh; I couldn't believe it. He calls back 10 minutes later and says the owner said we won't get our money back, and they'll see us in court. COURT OVER $50?? I say that's not acceptable; I'm putting it in dispute with my credit card; he yells, then HANGS UP AGAIN. That's what I call customer service. He calls back a third time, and tells me he refunded the money - I'm still waiting on the refund.

Pros: Free chips

Cons: Everything else: especially service

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I was a little wary as soon as i walked in and saw a TV sitting in between the buffet items, but still gave it a shot. The food was rediculously over-priced and terrible, and they don't even list the beer and drink prices (probably because they are way over priced as well). The staff, including our server, were extremely cold, short, and rude, and the nicest person there was the bus boy refilling our water. When we FINALLY got our food, it was cold, soggy, and over-cooked. IT WAS BARELY EDIBLE! The one single thing that was in any way decent was the free chips, salsa, and bean dip. AVOID THIS PLACE! SAVE YOUR MONEY AND GO TO CHEVY'S!!!

0
★☆☆☆☆

I was a little wary as soon as i walked in and saw a TV sitting in between the buffet items, but still gave it a shot. The food was rediculously over-priced and terrible, and they don't even list the beer and drink prices (probably because they are way over priced as well). The staff, including our server, were extremely cold, short, and rude, and the nicest person there was the bus boy refilling our water. When we FINALLY got our food, it was cold, soggy, and over-cooked. IT WAS BARELY EDIBLE! The one single thing that was in any way decent was the free chips, salsa, and bean dip. AVOID THIS PLACE! SAVE YOUR MONEY AND GO TO CHEVY'S!!!

Pros: the free chips salsa and bean dip

Cons: OVER-PRICED, OVER-COOKED/SOGGY FOOD, RUDE STAFF, TERRIBLE!

 

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