Making Memories

★★★☆☆
  • 221 El Camino Real

    San Bruno, CA 94066

    Map & Directions
  • 650-794-9100

About Making Memories

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Hours
Tues 11am-6pm, Wed 11am-8pm, Thurs-Fri 11-6pm, Sat 10am-5:30pm

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Order extremely late and incorrect. Ordered weeks before the event. Was told would be ready in a week, was told that each week for a month. Falsely friendly and reassuring each time I went in, but confrontational and rude each time I called them out on their constant delays. At one point, the daughter 'went off', screaming, ranting and raving, scary! After constant tries, got the order ONE DAY before the event and it was wrong (colors were not as I ordered, but at that point, I was stuck). Very unprofessional and rude.

Hit and miss, if the store is open when stated. No returned messages. Once when I was waiting, the rib place, next to the parking lot said, not to bother to wait (they were already 1/2 hour late opening) because they knew they weren't coming in that day. To top if off, while I was waiting, another patron showed up to pick up her order, only to find it was left outside for her at the dumpster in the parking lot (You think I was upset, you should have seen her!)

Try San Bruno Flower Fashions, just a few doors up! Professional and courteous!

1
★☆☆☆☆

Order extremely late and incorrect. Ordered weeks before the event. Was told would be ready in a week, was told that each week for a month. Falsely friendly and reassuring each time I went in, but confrontational and rude each time I called them out on their constant delays. At one point, the daughter 'went off', screaming, ranting and raving, scary! After constant tries, got the order ONE DAY before the event and it was wrong (colors were not as I ordered, but at that point, I was stuck). Very unprofessional and rude.

Hit and miss, if the store is open when stated. No returned messages. Once when I was waiting, the rib place, next to the parking lot said, not to bother to wait (they were already 1/2 hour late opening) because they knew they weren't coming in that day. To top if off, while I was waiting, another patron showed up to pick up her order, only to find it was left outside for her at the dumpster in the parking lot (You think I was upset, you should have seen her!)

Try San Bruno Flower Fashions, just a few doors up! Professional and courteous!

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I am a repeat customer of Making Memories, in last 10 years I have chosen Vicky to create and assemble everything from Bridal Shower/Wedding Invitations, Favors to Baby/Baptism & Birthday Items. The price might be a bit more than ordering online but the selection and personalized service is something to be commended! Once you've chosen to host a celebration you must admit for the cost, time & effort you definitely want it perfect, even the smaller details like decor can make your event Faboulous! Vicky has great ideas and her style will add the ambiance you desire. Parking is not too bad but there is pleanty of street parking, shipping time is always a cross your fingers with anything & place. You do get great service and the attention you need.

4
★★★★☆

I am a repeat customer of Making Memories, in last 10 years I have chosen Vicky to create and assemble everything from Bridal Shower/Wedding Invitations, Favors to Baby/Baptism & Birthday Items. The price might be a bit more than ordering online but the selection and personalized service is something to be commended! Once you've chosen to host a celebration you must admit for the cost, time & effort you definitely want it perfect, even the smaller details like decor can make your event Faboulous! Vicky has great ideas and her style will add the ambiance you desire. Parking is not too bad but there is pleanty of street parking, shipping time is always a cross your fingers with anything & place. You do get great service and the attention you need.

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If you are looking for quaility, this is the store for you. I f you need instant gratification go some where else. This is the best store that I know of for quality and friendly service. They are very friendly and accommodating. They will go out of there way to help you find what you want. I think that people that need things fast for instant gratification, don't known what good customer service is really like. So for me up in Alaska this is the best of the best they got me just what I wanted and at a great cost and on time.

5
★★★★★

If you are looking for quaility, this is the store for you. I f you need instant gratification go some where else. This is the best store that I know of for quality and friendly service. They are very friendly and accommodating. They will go out of there way to help you find what you want. I think that people that need things fast for instant gratification, don't known what good customer service is really like. So for me up in Alaska this is the best of the best they got me just what I wanted and at a great cost and on time.

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So I went in for baptism favors on a Saturday. My son??s baptism was in 1 week, that next Saturday. The owner persuaded me to order these very cute favors that she stated she was just about to order them that same day. She asked me when the party is and I told her in 1 week. She said no problem; the favors will be in by Wednesday. She seemed so confident, so I took her word and ordered 30 favors. I payed 2.00 for each favor and 25 cents for the ribbons. While paying for the favors, the owner told me "I'm actually giving you a good price on the ribbons".

So on Wednesday afternoon, I call. A woman picks up and I asked about my favors, she places me on hold for 7 minutes. I got inpatient and hung up.
I called again 5 minutes and they placed me on hold for another 5 minutes stating that the owner is out to lunch and they will have her call me back.

Come Thursday, no one calls me back. I called in the morning and reached an answering machine. I left a message asking for a call back. Later in the day, still not call back. So I call again and no one picks up.

So on Friday I call and reached a recording stating that they are at church and will be back at 3PM. So I call after 3PM 3 different times. I started to get suspicious and worried since my baptism was the next day.

I finally called with a blocked cell phone number and they answered the phone. The daughter stated that the owner went to meet the UPS guy to get my favors from him because they missed him while they were out. I asked her "So my favors are in" and she stated yes. She said she will have her mom "the owner" call me back as soon as she comes in.

Come 5:15 no one calls me back. I called and no one answered. I called again from a different cell number and they answer. The Owner told me that the company did not ship my order and that she can make me some favors in her store. She asked if I can go to her store so I can choose others.

I went down to the store calm and understanding of the whole situation. I figured my party was tomorrow, I can just make the best of it. The owner had a friend at another store that had 15 favors similar of what I wanted. For the other 15 I looked around the store and she stated she had 15 of the other favors and that she can put them together and place the ribbon for me. I agreed, even tough I was unhappy I needed favors. So I asked her while she was in the back room putting the favors together if she is sure there are 15 of the favors that she is making for me right now, she said "Yes". After she packed them for me in a box. When I was about to leave, the daughter asked her mom...she payed full price right? The owner looked at me and said, you did right? I said Yes.

To have the nerve to ask if I payed in full after all the BS I went through with them. So when I got home, there were only 27 favors. Okay so I called and left a message stating that I was missing 3 favors, so I feel I need a refund because this whole situation is ridiculous.

As expected, no one called me back the next day so I called and when I confronted the owner about the calls, messages and the UPS story, she blamed me for not giving her enough time. She said I only gave her 1 week notice. And when I reminded her that she is the one who stated she would have them in by Wednesday and I took her word. She asked me what I wanted her to do. I said I would like my money back, she said she can refund me for the 3 missing favors. That was a joke. A refund for the 3 favors after all the lies and games they were playing. This had to be a joke.

So after explaining to her that they messed up on her part and I did not get the favors I wanted, let alone 30 of the same favors. I reminded her that when I first went in she is the one who told me NOT to get two different favors because everyone is going to want both. She then said she could refund me only $20. THIS STORE AND THE OWNER IS A JOKE. DON'T WASTE YOUR TIME!!!!!!!!!!!!!

1
★☆☆☆☆

So I went in for baptism favors on a Saturday. My son??s baptism was in 1 week, that next Saturday. The owner persuaded me to order these very cute favors that she stated she was just about to order them that same day. She asked me when the party is and I told her in 1 week. She said no problem; the favors will be in by Wednesday. She seemed so confident, so I took her word and ordered 30 favors. I payed 2.00 for each favor and 25 cents for the ribbons. While paying for the favors, the owner told me "I'm actually giving you a good price on the ribbons".

So on Wednesday afternoon, I call. A woman picks up and I asked about my favors, she places me on hold for 7 minutes. I got inpatient and hung up.
I called again 5 minutes and they placed me on hold for another 5 minutes stating that the owner is out to lunch and they will have her call me back.

Come Thursday, no one calls me back. I called in the morning and reached an answering machine. I left a message asking for a call back. Later in the day, still not call back. So I call again and no one picks up.

So on Friday I call and reached a recording stating that they are at church and will be back at 3PM. So I call after 3PM 3 different times. I started to get suspicious and worried since my baptism was the next day.

I finally called with a blocked cell phone number and they answered the phone. The daughter stated that the owner went to meet the UPS guy to get my favors from him because they missed him while they were out. I asked her "So my favors are in" and she stated yes. She said she will have her mom "the owner" call me back as soon as she comes in.

Come 5:15 no one calls me back. I called and no one answered. I called again from a different cell number and they answer. The Owner told me that the company did not ship my order and that she can make me some favors in her store. She asked if I can go to her store so I can choose others.

I went down to the store calm and understanding of the whole situation. I figured my party was tomorrow, I can just make the best of it. The owner had a friend at another store that had 15 favors similar of what I wanted. For the other 15 I looked around the store and she stated she had 15 of the other favors and that she can put them together and place the ribbon for me. I agreed, even tough I was unhappy I needed favors. So I asked her while she was in the back room putting the favors together if she is sure there are 15 of the favors that she is making for me right now, she said "Yes". After she packed them for me in a box. When I was about to leave, the daughter asked her mom...she payed full price right? The owner looked at me and said, you did right? I said Yes.

To have the nerve to ask if I payed in full after all the BS I went through with them. So when I got home, there were only 27 favors. Okay so I called and left a message stating that I was missing 3 favors, so I feel I need a refund because this whole situation is ridiculous.

As expected, no one called me back the next day so I called and when I confronted the owner about the calls, messages and the UPS story, she blamed me for not giving her enough time. She said I only gave her 1 week notice. And when I reminded her that she is the one who stated she would have them in by Wednesday and I took her word. She asked me what I wanted her to do. I said I would like my money back, she said she can refund me for the 3 missing favors. That was a joke. A refund for the 3 favors after all the lies and games they were playing. This had to be a joke.

So after explaining to her that they messed up on her part and I did not get the favors I wanted, let alone 30 of the same favors. I reminded her that when I first went in she is the one who told me NOT to get two different favors because everyone is going to want both. She then said she could refund me only $20. THIS STORE AND THE OWNER IS A JOKE. DON'T WASTE YOUR TIME!!!!!!!!!!!!!

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I was attracted to this store though an ad in a bridal magazine. I noticed that they offered a horse drawn carriage rental so I went to check it out. The store had a small parking lot off El Camino that made parking nice. When you enter the store, you are bombarded with many wedding favors and accessories. They also had the picure of a horse drawn carriage on the wall. the sales lady was very friendly and answered all of my questions about the horse, rental fees etc. Unfortunately it was over my budget. they wanted 3000 dollars for the day for the horse rental. They did not offer any per hour rentals. It looked nice but too pricey. I really did not pay attention to the prices of the favors, but they had a nice display.

3
★★★☆☆

I was attracted to this store though an ad in a bridal magazine. I noticed that they offered a horse drawn carriage rental so I went to check it out. The store had a small parking lot off El Camino that made parking nice. When you enter the store, you are bombarded with many wedding favors and accessories. They also had the picure of a horse drawn carriage on the wall. the sales lady was very friendly and answered all of my questions about the horse, rental fees etc. Unfortunately it was over my budget. they wanted 3000 dollars for the day for the horse rental. They did not offer any per hour rentals. It looked nice but too pricey. I really did not pay attention to the prices of the favors, but they had a nice display.

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This is a very nice little shop with a fresh atmosphere that specializes on special occasions gifts and decorations for weddings, babies birthdays, ect. The prices are sometimes a little higher than what I sometimes would like to spend, but the people are very nice and a lot of their items are so cute. I had a girlfriend of mine use a beautiful invitation set for her wedding.

4
★★★★☆

This is a very nice little shop with a fresh atmosphere that specializes on special occasions gifts and decorations for weddings, babies birthdays, ect. The prices are sometimes a little higher than what I sometimes would like to spend, but the people are very nice and a lot of their items are so cute. I had a girlfriend of mine use a beautiful invitation set for her wedding.

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Making Memoies is located several blocks from the freeway. They have a very small parking lot that can probably take less than five cars but there is street parking too if you can find any. They sell wedding accessories like wedding albums, ring pillows, flower girl baskets, wedding favors. They have some really lovely merchandise and salespeople are usually quite helpful.

4
★★★★☆

Making Memoies is located several blocks from the freeway. They have a very small parking lot that can probably take less than five cars but there is street parking too if you can find any. They sell wedding accessories like wedding albums, ring pillows, flower girl baskets, wedding favors. They have some really lovely merchandise and salespeople are usually quite helpful.

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I had no problem with this store. It was well organized and very clean. The sales people were very helpful adn friendly. What I did not like was their products. They had similar products to other favor stores, but their prices were outrages. take for example a wedding frame. All other stores that I visited, this frame was 2 dollars each. This store offered the frame for 3 dollars plus the cost of wrapping. It would have came out to like 6-7 dollars. Nice place but way overpriced. .

3
★★★☆☆

I had no problem with this store. It was well organized and very clean. The sales people were very helpful adn friendly. What I did not like was their products. They had similar products to other favor stores, but their prices were outrages. take for example a wedding frame. All other stores that I visited, this frame was 2 dollars each. This store offered the frame for 3 dollars plus the cost of wrapping. It would have came out to like 6-7 dollars. Nice place but way overpriced. .

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