The Golden Skate

★★★☆☆
  • 2701 Hooper Dr

    San Ramon, CA 94583

    Map & Directions
  • 925-820-2525

About The Golden Skate

Hours
Fri, 3:45pm - 11pm; Sat, 9am - 11pm; Sun, 12:45pm - 9pm; Mon, 11am - 9pm; Tue, Wed, Thu, closed; Birthday Parties: Mon - Fri, 9:30am - 5pm
3.4 5
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I want to report a horrible incident at Golden Skate in San Ramon last Friday night. At approximately 8pm on Friday, March 23, 2012, we dropped our girls and their two friends (12, 13, and14 year olds) at Golden Skate. I went in with them to be assured leaving them alone until 11pm would be safe, I spoke to the manager on duty. He said, ??Yes, parents leave their kids here all the time to go out and enjoy a romantic evening?. http://www.yelp.com/biz/the-golden-skate-san-ramon http://sanramongoldenstate.blogspot.com/2012/03/grand-theft-and-assault-and-battery-at.html

Around 10pm the girls called us at dinner to say that two of their cell phones and money were stolen out of their shoes (hidden under the table) while they were skating. We immediately called Golden Skate (GS) and told them we were on our way and asked them to call the police, they did not. My husband called the police on our way to GS, when we arrived the police were not there so he stepped out to the lobby (so he could hear) to call the police again.

I went inside, found the girls they started showing me how they could see the missing iphones on a tracker app and that they were still in the building. We started searching the area/table where the girls were sitting. I asked some women next to their table if anyone had seen the iphones or people in or around their stuff. The women got very defensive and started screaming at me! It turned bad in just a few seconds. We were surround by their party of more than 10 women, and threatened! My 14 yr old said don??t hurt my mommy and then my 12 year old daughter was thrown to the ground then hit over the head repeatedly with an unknown object. As I was thrown to the ground, my 14 yr old was punched in the face, grabbed by her hair and her face was slammed into the table, then she was thrown to the ground, her earrings ripped out of her ears, kicked in the face and a chair thrown on her back!!! We were assaulted from all angles by a gang of savage black adults.

Still on the ground I noticed my purse was missing, then I was beaten over the head with it! At that point my iphone was missing too. I stood up and saw my daughter screaming with blood running down her face! We ran, scared for our lives, to the exit doors but the owner and DJ redirected us to his office and told us to stay put.

In the meantime, three San Ramon Police squad cars arrived without lights on. I was detained in the office while an officer took my statement and identification. EMTs came to check out my daughter they said she should be taken to the hospital to be checked out further.

During this time we were in the Golden Skate office, someone had turned in my cell phone (it was powered off and case taken off). I had pictures on my phone that I snapped when we first arrived at Golden Skate. My younger daughter showed the pictures to the SRPD the officer walked around with my daughter and friends while they pointed out the women who attacked us. The police told them not to point and to stay calm while the women that hit my daughter was screaming in their face, the officer did not take her name or any information. The SRPD let everyone just leave the building. We ended our night in the Emergency room in San Ramon!

We talked to the officer the next day, 3-24-12 he said they will give all our information to the detectives on Monday. When we asked him if any arrests were made he informed us that there was not and they took no other statements, identification of people or spoke to any witnesses other than ourselves. They simply let every one leave when grand theft, assault and battery were committted (Thanks San Ramon PD)!

The attack happened right in the middle of Golden Skate in front of the snack bar. There were a lot of people around but no one would help they just watched. After the attack the DJ led us into the office, I??m sure she saw everything but was not questioned or forthcoming with pertinent details to the police that could have resulted in the arrests of the gangbangers!

San Ramon Police are currently looking for tall black women one with a giraffe hat, one in a orange shirt, one in a all pink sweat suit, and another in a red and black top. I??m sure they have a lot to work with here, they should have taken down some names and license plates, or something!

~Parents/Residents of the San Ramon Valley since 1970

1
★☆☆☆☆

I want to report a horrible incident at Golden Skate in San Ramon last Friday night. At approximately 8pm on Friday, March 23, 2012, we dropped our girls and their two friends (12, 13, and14 year olds) at Golden Skate. I went in with them to be assured leaving them alone until 11pm would be safe, I spoke to the manager on duty. He said, ??Yes, parents leave their kids here all the time to go out and enjoy a romantic evening?. http://www.yelp.com/biz/the-golden-skate-san-ramon http://sanramongoldenstate.blogspot.com/2012/03/grand-theft-and-assault-and-battery-at.html

Around 10pm the girls called us at dinner to say that two of their cell phones and money were stolen out of their shoes (hidden under the table) while they were skating. We immediately called Golden Skate (GS) and told them we were on our way and asked them to call the police, they did not. My husband called the police on our way to GS, when we arrived the police were not there so he stepped out to the lobby (so he could hear) to call the police again.

I went inside, found the girls they started showing me how they could see the missing iphones on a tracker app and that they were still in the building. We started searching the area/table where the girls were sitting. I asked some women next to their table if anyone had seen the iphones or people in or around their stuff. The women got very defensive and started screaming at me! It turned bad in just a few seconds. We were surround by their party of more than 10 women, and threatened! My 14 yr old said don??t hurt my mommy and then my 12 year old daughter was thrown to the ground then hit over the head repeatedly with an unknown object. As I was thrown to the ground, my 14 yr old was punched in the face, grabbed by her hair and her face was slammed into the table, then she was thrown to the ground, her earrings ripped out of her ears, kicked in the face and a chair thrown on her back!!! We were assaulted from all angles by a gang of savage black adults.

Still on the ground I noticed my purse was missing, then I was beaten over the head with it! At that point my iphone was missing too. I stood up and saw my daughter screaming with blood running down her face! We ran, scared for our lives, to the exit doors but the owner and DJ redirected us to his office and told us to stay put.

In the meantime, three San Ramon Police squad cars arrived without lights on. I was detained in the office while an officer took my statement and identification. EMTs came to check out my daughter they said she should be taken to the hospital to be checked out further.

During this time we were in the Golden Skate office, someone had turned in my cell phone (it was powered off and case taken off). I had pictures on my phone that I snapped when we first arrived at Golden Skate. My younger daughter showed the pictures to the SRPD the officer walked around with my daughter and friends while they pointed out the women who attacked us. The police told them not to point and to stay calm while the women that hit my daughter was screaming in their face, the officer did not take her name or any information. The SRPD let everyone just leave the building. We ended our night in the Emergency room in San Ramon!

We talked to the officer the next day, 3-24-12 he said they will give all our information to the detectives on Monday. When we asked him if any arrests were made he informed us that there was not and they took no other statements, identification of people or spoke to any witnesses other than ourselves. They simply let every one leave when grand theft, assault and battery were committted (Thanks San Ramon PD)!

The attack happened right in the middle of Golden Skate in front of the snack bar. There were a lot of people around but no one would help they just watched. After the attack the DJ led us into the office, I??m sure she saw everything but was not questioned or forthcoming with pertinent details to the police that could have resulted in the arrests of the gangbangers!

San Ramon Police are currently looking for tall black women one with a giraffe hat, one in a orange shirt, one in a all pink sweat suit, and another in a red and black top. I??m sure they have a lot to work with here, they should have taken down some names and license plates, or something!

~Parents/Residents of the San Ramon Valley since 1970

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I want to report a horrible incident at Golden Skate in San Ramon last Friday night. At approximately 8pm on Friday, March 23, 2012, we dropped our girls and their two friends (12, 13, and14 year olds) at Golden Skate. I went in with them

3
★★★★★

I want to report a horrible incident at Golden Skate in San Ramon last Friday night. At approximately 8pm on Friday, March 23, 2012, we dropped our girls and their two friends (12, 13, and14 year olds) at Golden Skate. I went in with them

.

I went to The Golden Skate with my daughter's school as a driver. When we got there, the information given to us was that as a driver we would have to pay the $4 for skate rentals if we decided to skate. I never received a reciept for my purchase and assumed that the man had charged me the $4. I recently checked my bank statement and noticed a charge of $8 from the Golden Skate so I called and spoke to a woman that told me I should not have been charged and that the deal they had with the school was that it would only be $5 for inline skates instead. I was pretty confused so she transfered me to a man named Manuel who identified himself as the general manager. He came on the phone in an extremeely rude manner and proceeded to tell me this was not a Golden Skate issue and to contact my school. I asked him to please explain to me the charges and admission/rental information. And he got very rude and started yelling at me saying I shouldn't expect to get things for free and that if I were going to a movie I would pay so this is no different. I told him I had no problem paying and that all I was doing was asking for information and that there was no need to be so rude. I just explained what was told to me, that the drivers didn't have an admission fee and that some of the parents were not paying but that was probably due to the fact they were not skating, so that made sense. He then told me he was very mad because all parents should have paid and now he was going to call the school & force them to pay more because I told him that. He threatened me that he would let them know that I gave him information that parents snuck in and stole from him, which is a complete lie! The only people that didn't pay were the ones who didn't skate. All he is trying to do is cause trouble and be rude. I asked him for his supervisor's name and contact info and he said he was the general manager and the top person. I hardly believe that. I know there is someone over him, and continued to ask him for that information which he refused to divulge. He laughed and belittled me, speaking to me in a sarcastic tone. He told me good luck finding out any information, and that nobody could do anything to him to get him in trouble since he was the "top guy" So at this point, I could care less about any money issue, I get why I was charged the $8 and really don't even care...it's $8. But the way Manuel spoke to me and treated me was not ok and for him to use my name in a slanderous way to accuse the school of stealing is definitely NOT ok. I would like to speak to his supervisor about his behavior. This is the WORST customer service I have ever received. And to top it off threatening a customer is wrong!

1
★☆☆☆☆

I went to The Golden Skate with my daughter's school as a driver. When we got there, the information given to us was that as a driver we would have to pay the $4 for skate rentals if we decided to skate. I never received a reciept for my purchase and assumed that the man had charged me the $4. I recently checked my bank statement and noticed a charge of $8 from the Golden Skate so I called and spoke to a woman that told me I should not have been charged and that the deal they had with the school was that it would only be $5 for inline skates instead. I was pretty confused so she transfered me to a man named Manuel who identified himself as the general manager. He came on the phone in an extremeely rude manner and proceeded to tell me this was not a Golden Skate issue and to contact my school. I asked him to please explain to me the charges and admission/rental information. And he got very rude and started yelling at me saying I shouldn't expect to get things for free and that if I were going to a movie I would pay so this is no different. I told him I had no problem paying and that all I was doing was asking for information and that there was no need to be so rude. I just explained what was told to me, that the drivers didn't have an admission fee and that some of the parents were not paying but that was probably due to the fact they were not skating, so that made sense. He then told me he was very mad because all parents should have paid and now he was going to call the school & force them to pay more because I told him that. He threatened me that he would let them know that I gave him information that parents snuck in and stole from him, which is a complete lie! The only people that didn't pay were the ones who didn't skate. All he is trying to do is cause trouble and be rude. I asked him for his supervisor's name and contact info and he said he was the general manager and the top person. I hardly believe that. I know there is someone over him, and continued to ask him for that information which he refused to divulge. He laughed and belittled me, speaking to me in a sarcastic tone. He told me good luck finding out any information, and that nobody could do anything to him to get him in trouble since he was the "top guy" So at this point, I could care less about any money issue, I get why I was charged the $8 and really don't even care...it's $8. But the way Manuel spoke to me and treated me was not ok and for him to use my name in a slanderous way to accuse the school of stealing is definitely NOT ok. I would like to speak to his supervisor about his behavior. This is the WORST customer service I have ever received. And to top it off threatening a customer is wrong!

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1 out of 1 people found this review helpful.

.

This place is exciting! It's better to go with a group of friends or for a kid party. The service is excellent, no complaints about that. It's definitely a place to have a good time.

4
★★★★☆

This place is exciting! It's better to go with a group of friends or for a kid party. The service is excellent, no complaints about that. It's definitely a place to have a good time.

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This place is great for kids of all ages. They host special nights for middle school students where you can come and skate around with your friends. They also hold lots of birthday parties which are alwasy very fun. They have a great skating rink and of course a good dj who constantly takes requests. There are rentable rollerblades and rollerskates-whichever you may prefer. It is very inexpensive, usually not very crowded and everyone is always courteous.

5
★★★★★

This place is great for kids of all ages. They host special nights for middle school students where you can come and skate around with your friends. They also hold lots of birthday parties which are alwasy very fun. They have a great skating rink and of course a good dj who constantly takes requests. There are rentable rollerblades and rollerskates-whichever you may prefer. It is very inexpensive, usually not very crowded and everyone is always courteous.

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