California Sunset Escrow

★★★☆☆
  • 17330 Newhope St Ste D

    Fountain Valley, CA 92708

    Map & Directions
  • 714-432-7066

About California Sunset Escrow

Hours
Mon - Fri, 9am - 5pm; Sat, Sun, closed

Real Estate

Real Estate
More choices in Fountain Valley:
Resultset_next

Blue Water Escrow

1400 Newport Center Dr # 125 Newport Beach, CA

Resultset_next

Prominent Escrow Services

140 Newport Ctr Dr, Suite 210 Newport Beach, CA

2.6667 27
Hi! Sign in to let us know how California Sunset Escrow was?
Write a Review
.

I was so nervous about my escrow, after reading about this company online last month. I have been an REO agent for many years, this was my first listing with this particular bank. The bank chose this company in the contract. I spoke to other agents in the area and had heard that there was a tremendous improvment in the service at this escrow company, but was still unsure of what to expect. I was pleasantly surprised. The escrow officer was terrific. She took my calls personally each time. If I had to leave a voicemail or email her she responded within just a few minutes. I received my escrow instructions via email the day after escrow opened. We closed yesterday and I received my check this morning. I have another escrow that just opened last week with them and I'm excited and hopeful for the same excellent service on this escrow. This is extremly rare in the REO world!!!! Throughly pleased with the turnout and glad that the bad reviews were not my experience.

2
★★★★★

I was so nervous about my escrow, after reading about this company online last month. I have been an REO agent for many years, this was my first listing with this particular bank. The bank chose this company in the contract. I spoke to other agents in the area and had heard that there was a tremendous improvment in the service at this escrow company, but was still unsure of what to expect. I was pleasantly surprised. The escrow officer was terrific. She took my calls personally each time. If I had to leave a voicemail or email her she responded within just a few minutes. I received my escrow instructions via email the day after escrow opened. We closed yesterday and I received my check this morning. I have another escrow that just opened last week with them and I'm excited and hopeful for the same excellent service on this escrow. This is extremly rare in the REO world!!!! Throughly pleased with the turnout and glad that the bad reviews were not my experience.

Pros: Informative and superior service

Cons: I was nervous after reading reviews

.

This company is horrible in customer service, everyone there is very rude. The receptionist is rude, they treat us like second class citizen as if we were begging for money. We have to open escrow, not by choice. But because of the seller's choice/bank owned property. I have sent the escrow officer Kelly numerous emails, to request that she refunds my client deposit check. This was since Friday and I have not heard back from her via email/phone call. NOTHING. Is it illegal and unethical to hold on to client funds x days? This company is horrible and I wouldn't recommend using them if they were the only escrow company on earth.

0
★☆☆☆☆

This company is horrible in customer service, everyone there is very rude. The receptionist is rude, they treat us like second class citizen as if we were begging for money. We have to open escrow, not by choice. But because of the seller's choice/bank owned property. I have sent the escrow officer Kelly numerous emails, to request that she refunds my client deposit check. This was since Friday and I have not heard back from her via email/phone call. NOTHING. Is it illegal and unethical to hold on to client funds x days? This company is horrible and I wouldn't recommend using them if they were the only escrow company on earth.

Pros: NONE

Cons: HORRIBLE

.

I have been involved in a transaction with these people for over two months. In fairness, the delays were initially attributable to the lender (we are mortgage brokers), but we have had a very difficult time working with them from the beginning. They don't return calls, voice mails or e-mails, and when we are finally able to talk to a live person, she is typically rude and unhelpful. She often says that she is busy, and has other clients (as though were were unimportant). We have had to use them because the seller, a bank's asset disposition company in New York, required it.

After numerous requests, we were finally able to get an estimated closing statement from them. We were horrified to see what their fees were. A normal and customary escrow fee for a $650,000 transaction would be around $1,000. These people have charged $1,690 for the buyer's escrow fee, $1,690 for the SELLER'S escrow fee (unheard of, in my 31 years in business), "other" fees of over $700. they are utterly unapologetic about these unconsionable fees, knowing that the lender has required that the buyer use them--AND pay all the escrow fees for both sides.

When we got loan docs into title, they couldn't figure out how to forward them to us (we are in Northern California), so they promised to send them by overnight for a Saturday delivery before noon. It is now 12:30 and, unsurprisingly, the documents have not arrived. I have given up my Saturday based on their promise to get these essential documents to me, adn the buyers have been standing by, as well.

Looking at the glowing reviews of this despicable company, and seeing that many of them were written on the same day at almost the same time, I am sure they are bogus. I can't imagine why ANYONE would use these rude, lazy and incompetent people more than once. I sincerely hope many prospective clients have the foresight to check these reviews and place their business accordingly.

A Disgusted Mortgage Professional

0
★☆☆☆☆

I have been involved in a transaction with these people for over two months. In fairness, the delays were initially attributable to the lender (we are mortgage brokers), but we have had a very difficult time working with them from the beginning. They don't return calls, voice mails or e-mails, and when we are finally able to talk to a live person, she is typically rude and unhelpful. She often says that she is busy, and has other clients (as though were were unimportant). We have had to use them because the seller, a bank's asset disposition company in New York, required it.

After numerous requests, we were finally able to get an estimated closing statement from them. We were horrified to see what their fees were. A normal and customary escrow fee for a $650,000 transaction would be around $1,000. These people have charged $1,690 for the buyer's escrow fee, $1,690 for the SELLER'S escrow fee (unheard of, in my 31 years in business), "other" fees of over $700. they are utterly unapologetic about these unconsionable fees, knowing that the lender has required that the buyer use them--AND pay all the escrow fees for both sides.

When we got loan docs into title, they couldn't figure out how to forward them to us (we are in Northern California), so they promised to send them by overnight for a Saturday delivery before noon. It is now 12:30 and, unsurprisingly, the documents have not arrived. I have given up my Saturday based on their promise to get these essential documents to me, adn the buyers have been standing by, as well.

Looking at the glowing reviews of this despicable company, and seeing that many of them were written on the same day at almost the same time, I am sure they are bogus. I can't imagine why ANYONE would use these rude, lazy and incompetent people more than once. I sincerely hope many prospective clients have the foresight to check these reviews and place their business accordingly.

A Disgusted Mortgage Professional

Pros: None whatsoever

Cons: Pretty much everything

.

If you have a choice, save yourself the frustration and use another company. My experience was horrible and all of these previous reviews were all too familiar. This company has extremely poor customer service, no customer relations, and questionable business practices. If you are like me and found these reviews by accident when trying to find the person responsible for this company - it's probably too late. All that I can recommend is that you thoroughly review the work they do, perform a good deal of the work you are paying them to do yourself, and don't expect anything to be done in a timely manner. Their site boasts a 24-hr turnaround time - I have no idea what they are referring to.

0
★☆☆☆☆

If you have a choice, save yourself the frustration and use another company. My experience was horrible and all of these previous reviews were all too familiar. This company has extremely poor customer service, no customer relations, and questionable business practices. If you are like me and found these reviews by accident when trying to find the person responsible for this company - it's probably too late. All that I can recommend is that you thoroughly review the work they do, perform a good deal of the work you are paying them to do yourself, and don't expect anything to be done in a timely manner. Their site boasts a 24-hr turnaround time - I have no idea what they are referring to.

Pros: I don't have to take them to court because they finally got the job done - one month late

Cons: don't return calls, escrow officer can only be reached by email, unaccountability

.

I have been thoughly shocked by the change in service and friendly staff. They have obviously read the reviews and management has done their job to change the problems. I have had problems on a few escrows but recently everything seems to have changed. I'm getting return emails and phone calls. The phone doesn't ring busy, they now have voicemail and I even got a return phone call. today from the person working on my file. The staff has been very friendly. I got my check from my last closing in 48 hours. I am excited to continue working with them and will definitly consider changing this to a 5 star rating if this service continues. Applause to Calif Sunset for the changes.

2
★★★★☆

I have been thoughly shocked by the change in service and friendly staff. They have obviously read the reviews and management has done their job to change the problems. I have had problems on a few escrows but recently everything seems to have changed. I'm getting return emails and phone calls. The phone doesn't ring busy, they now have voicemail and I even got a return phone call. today from the person working on my file. The staff has been very friendly. I got my check from my last closing in 48 hours. I am excited to continue working with them and will definitly consider changing this to a 5 star rating if this service continues. Applause to Calif Sunset for the changes.

Pros: Things are looking Up

.

After several attempts to have a small escrow problem resolved, I e-mailed Karen Stout, President of California Sunset Escrow. She replied immediately, took care of the problem, and apologized for the delays.

2
★★★★☆

After several attempts to have a small escrow problem resolved, I e-mailed Karen Stout, President of California Sunset Escrow. She replied immediately, took care of the problem, and apologized for the delays.

.

Open heart surgery would be easier than working with these people. Monkeys could be trained to do escrow better than them. Two weeks to get the correct docs signed and still over charged buyer $1300. They were not willing to fix the double charges until seller called and told them they were wrong and they had to fix it. Didn't call for a week to say there were still conditions to be signed. They just don't care. Don't use them unless you like horribly service.

0
★☆☆☆☆

Open heart surgery would be easier than working with these people. Monkeys could be trained to do escrow better than them. Two weeks to get the correct docs signed and still over charged buyer $1300. They were not willing to fix the double charges until seller called and told them they were wrong and they had to fix it. Didn't call for a week to say there were still conditions to be signed. They just don't care. Don't use them unless you like horribly service.

Pros: none

Cons: Too many to list

.

IF YOUR A BUYERS AGENT YOU NEED TO MAKE SURE YOU WRITE IN THE CONTRACT THAT YOU WRITE UNDER TITLE ANY RELIABLE COMPANY EXCEPT FOR CALIFORNIA SUNSET ESCROW. IF THE BANK OR BUYER SAYS THEY WANT CALIFORNIA SUNSET ESCROW YOU REALLY NEED TO FIGHT FOR ANY OTHER ESCROW COMPANY. IT HAS BEEN OVER 2 WEEKS SINCE MY ESCROW CLOSED AND WE HAVENT EVEN HEARD FROM THEM WHEN YOU CALL YOU GET A RECORDING AND THEY TELL YOU TO EMAIL THEM AND THERE WEBSITE IS NOT VERY USER FRIENDLY AND ON TOP OF THAT THEY DONT RESPOND. BUT I WILL KEEP YOU POSTED IF I RECIEVE MY CHECK BEFORE THE END OF THE YEAR.
BUYERS AGENT K

0
★☆☆☆☆

IF YOUR A BUYERS AGENT YOU NEED TO MAKE SURE YOU WRITE IN THE CONTRACT THAT YOU WRITE UNDER TITLE ANY RELIABLE COMPANY EXCEPT FOR CALIFORNIA SUNSET ESCROW. IF THE BANK OR BUYER SAYS THEY WANT CALIFORNIA SUNSET ESCROW YOU REALLY NEED TO FIGHT FOR ANY OTHER ESCROW COMPANY. IT HAS BEEN OVER 2 WEEKS SINCE MY ESCROW CLOSED AND WE HAVENT EVEN HEARD FROM THEM WHEN YOU CALL YOU GET A RECORDING AND THEY TELL YOU TO EMAIL THEM AND THERE WEBSITE IS NOT VERY USER FRIENDLY AND ON TOP OF THAT THEY DONT RESPOND. BUT I WILL KEEP YOU POSTED IF I RECIEVE MY CHECK BEFORE THE END OF THE YEAR.
BUYERS AGENT K

Pros: NO PROS

Cons: ALL CONS

.

We had all cash transaction that suppose to be fast and simple. We couldn't get the ESCROW docs for 3 weeks from anybody in the ESCROW. They even don't have voice mail and you are getting all the time number is busy.

0
★☆☆☆☆

We had all cash transaction that suppose to be fast and simple. We couldn't get the ESCROW docs for 3 weeks from anybody in the ESCROW. They even don't have voice mail and you are getting all the time number is busy.

Cons: evrything was bad

.

Absolutely the worst company to deal with. Please just read down and see the other reviews. Everything negative said about them is what I had to go through. No point wasting my time typing it all out. DON'T USE THEM!!!

0
★☆☆☆☆

Absolutely the worst company to deal with. Please just read down and see the other reviews. Everything negative said about them is what I had to go through. No point wasting my time typing it all out. DON'T USE THEM!!!

Pros: Nothing!!!

Cons: Everything!!!

.

As I sit on hold (because ?let me get your file and call you back? is just a way of getting you off the phone) 1 month after the close of escrow I figure I have a little time to share my experience. First I find it very interesting that 7 or the 8 five star reviews were all written on the same day. Being that it was my first house I really didn?t know what to expect, heck I even thought folks would put in extra effort to help me out. Let me say that neither my realtor, loan officer, or myself ever spoke with the escrow person assigned to my file; EVER. Every time I called to speak to the person in charge of my file I got someone who didn?t know anything and would have to look into it (again to get me off the phone?) and call back, well I would never get the call back I had to keep calling back. Now it?s a month later and I still have not received my refund check or a check for adjustments that was never made before close. Since writing this I?ve found the reason I never received my check is because there was a problem with the address?Really?...You didn?t have the address of the house I just bought? You didn?t think to contact me and let me know what was happening? Something tells me the check to be ?Overnighted? isn?t going to make it either, but hey now you can get me off the phone! DO NOT USE THIS COMPANY. TERRIBLE CUSTOMER SERVICE AND THEY?LL DO EVERYTHING THEY CAN TO KEEP YOUR MONEY.

0
★☆☆☆☆

As I sit on hold (because ?let me get your file and call you back? is just a way of getting you off the phone) 1 month after the close of escrow I figure I have a little time to share my experience. First I find it very interesting that 7 or the 8 five star reviews were all written on the same day. Being that it was my first house I really didn?t know what to expect, heck I even thought folks would put in extra effort to help me out. Let me say that neither my realtor, loan officer, or myself ever spoke with the escrow person assigned to my file; EVER. Every time I called to speak to the person in charge of my file I got someone who didn?t know anything and would have to look into it (again to get me off the phone?) and call back, well I would never get the call back I had to keep calling back. Now it?s a month later and I still have not received my refund check or a check for adjustments that was never made before close. Since writing this I?ve found the reason I never received my check is because there was a problem with the address?Really?...You didn?t have the address of the house I just bought? You didn?t think to contact me and let me know what was happening? Something tells me the check to be ?Overnighted? isn?t going to make it either, but hey now you can get me off the phone! DO NOT USE THIS COMPANY. TERRIBLE CUSTOMER SERVICE AND THEY?LL DO EVERYTHING THEY CAN TO KEEP YOUR MONEY.

Pros: NONE

Cons: PLEASE SEE REVIEW

.

If you need more stress in your life use this company. The hardest I had to work in over 15 years as an agent. 3 1/2 weeks to get Escrow Instructions,then when we did get them, they were wrong.Spelling errors.Closing statement sent on wrong escrow. Commission was wrong on Instructions-they were giving my commission to some agent in San Diego that had nothing to do with the transaction. Phone was busy for hours, yes hours, at a time. NO ONE KNOWS WHAT THEY ARE DOING AT THIS COMPANY. They lost the funds on the first and second. Sent to the wrong title. This was figured out the day after we were supposed to close by a title rep! Fianlly the commission checks were sent out a week after closing, even though we were told they were sent out several days before. Their fees are insane! Especially for the service you recieve. You cannot believe one word they tell you. They act like they are doing you a favor. Karen the owner/escrow officer feels like if she says she is sorry...it is OK to make everyone else do their job! If you are working with them, I am sure it is because you are working with a bank owned property. NO realtor would use them twice!!! Funny how all the positive feed back was on the same day...I don't think so. No one would give them 2 stars...I am sure many of us would give them a big fat 0...if we could.

0
★☆☆☆☆

If you need more stress in your life use this company. The hardest I had to work in over 15 years as an agent. 3 1/2 weeks to get Escrow Instructions,then when we did get them, they were wrong.Spelling errors.Closing statement sent on wrong escrow. Commission was wrong on Instructions-they were giving my commission to some agent in San Diego that had nothing to do with the transaction. Phone was busy for hours, yes hours, at a time. NO ONE KNOWS WHAT THEY ARE DOING AT THIS COMPANY. They lost the funds on the first and second. Sent to the wrong title. This was figured out the day after we were supposed to close by a title rep! Fianlly the commission checks were sent out a week after closing, even though we were told they were sent out several days before. Their fees are insane! Especially for the service you recieve. You cannot believe one word they tell you. They act like they are doing you a favor. Karen the owner/escrow officer feels like if she says she is sorry...it is OK to make everyone else do their job! If you are working with them, I am sure it is because you are working with a bank owned property. NO realtor would use them twice!!! Funny how all the positive feed back was on the same day...I don't think so. No one would give them 2 stars...I am sure many of us would give them a big fat 0...if we could.

Pros: none

Cons: don't use them!!!

.

I have closed hundreds if not thousands of transactions in my career and have never had a worse escrow experience.
I don't know how they are still in business. They only have 6 phone lines, so it's like trying to call in a vote for American Idol each time you need to call them...and trust me, you will need to call them often. Some of the other reviews (the real ones, not the 6 5 star reviews that happen to all come in on 3/18...hmmm, fishy??) have it spot on.
The customer service is apathetic, incompetant and just plain rude. They have the gusto to charge the highest fees I've ever seen. The escrow officer/owner, Karen, is literally impossible to get on the phone. The staff is clueless.
Our close of escrow on a purchase was delayed by nearly two weeks due to their barrage of errors. The escrow instructions took 3 weeks to get. The fees were improperly disclosed. They had the wire information incorrect and the loan funding got wired to the wrong title company...I"m not joking!

To top it off, the agent's and mortgage broker checks were late and for the wrong amounts (I'll let you guess which direction the error went).

If you have to work with them, it's probably because you are buying a Bank Owner Property and they are insisting that you use this company. You don't have to...secion 9 of Respa says that the buyer has the right to choose their own settlement company and the seller cannot force them to use a specific one. Google Respa section 9.

Of course, if you are reading this, it's probably too late and may God have mercy on your soul.

0
★☆☆☆☆

I have closed hundreds if not thousands of transactions in my career and have never had a worse escrow experience.
I don't know how they are still in business. They only have 6 phone lines, so it's like trying to call in a vote for American Idol each time you need to call them...and trust me, you will need to call them often. Some of the other reviews (the real ones, not the 6 5 star reviews that happen to all come in on 3/18...hmmm, fishy??) have it spot on.
The customer service is apathetic, incompetant and just plain rude. They have the gusto to charge the highest fees I've ever seen. The escrow officer/owner, Karen, is literally impossible to get on the phone. The staff is clueless.
Our close of escrow on a purchase was delayed by nearly two weeks due to their barrage of errors. The escrow instructions took 3 weeks to get. The fees were improperly disclosed. They had the wire information incorrect and the loan funding got wired to the wrong title company...I"m not joking!

To top it off, the agent's and mortgage broker checks were late and for the wrong amounts (I'll let you guess which direction the error went).

If you have to work with them, it's probably because you are buying a Bank Owner Property and they are insisting that you use this company. You don't have to...secion 9 of Respa says that the buyer has the right to choose their own settlement company and the seller cannot force them to use a specific one. Google Respa section 9.

Of course, if you are reading this, it's probably too late and may God have mercy on your soul.

Pros: I never have to think about them again

Cons: everything

.

This company has horrible service, you can never get through, they don't return calls, and they call clients personally rather than talking to agents. They tell one person one thing and then email another person another thing, as if we are not going to figure it out. I find it funny that about a month ago I informed them of the bad messages left here and if you look closely, you will notice the conveniently they received good message all in a two day period the day after I told them about these messages. It is probably their own staff writing good comments about themselves since everybody else doesn't like them. DO NOT USE THIS COMPANY UNLESS YOU WANT STRESS IN YOUR LIFE.

0
★☆☆☆☆

This company has horrible service, you can never get through, they don't return calls, and they call clients personally rather than talking to agents. They tell one person one thing and then email another person another thing, as if we are not going to figure it out. I find it funny that about a month ago I informed them of the bad messages left here and if you look closely, you will notice the conveniently they received good message all in a two day period the day after I told them about these messages. It is probably their own staff writing good comments about themselves since everybody else doesn't like them. DO NOT USE THIS COMPANY UNLESS YOU WANT STRESS IN YOUR LIFE.

Pros: I am DONE working with them

Cons: Everything about the entire company, their lies, their attitude, their service

.

I am a mortgage broker & have used CA. Sunset Escrow for many years. There escrow officers are friendly and efficient. If I have special needs they take care of me & my borrowers personally. I get my HUDs quickly & accurately. I get my broker checks wired into my acct. within 48 hours of closing. I deal with 38 states & they handle all the transactions. I like having a partner who helps me & the borrowers get loans closed. Thank you CA Sunset...

2
★★★★☆

I am a mortgage broker & have used CA. Sunset Escrow for many years. There escrow officers are friendly and efficient. If I have special needs they take care of me & my borrowers personally. I get my HUDs quickly & accurately. I get my broker checks wired into my acct. within 48 hours of closing. I deal with 38 states & they handle all the transactions. I like having a partner who helps me & the borrowers get loans closed. Thank you CA Sunset...

.

California Sunset did my refi about a month ago, staff was attentive and efficient. I was late for my signing and they still made time for me, would recommend to all my friends and family, drive a little for great service.

2
★★★★★

California Sunset did my refi about a month ago, staff was attentive and efficient. I was late for my signing and they still made time for me, would recommend to all my friends and family, drive a little for great service.

Pros: nice, efficient, made time

Cons: had to drive 60 miles to see them

.

My escrow for my first home loan was with California Sunset Escrow. Not knowing the real estate, mortage or escrow industry, their staff took the time to explain everything to me in detail and were very patient with my limited knowledge. The entire office was nothing but professional every time I called. I would definitely use this company again.

2
★★★★★

My escrow for my first home loan was with California Sunset Escrow. Not knowing the real estate, mortage or escrow industry, their staff took the time to explain everything to me in detail and were very patient with my limited knowledge. The entire office was nothing but professional every time I called. I would definitely use this company again.

.

Having worked with California Sunset Escrow on over 100 transactions I can only say that the unfavorable reviews posted to this site must be simple misunderstandings of the closing process. I and my clients have only received exceptional customer service from this group with professionalism throughout the closing process. Everyone in this industry has felt a "pinch" with the recent influx of certain business types, and service has been somewhat challenged everywhere accordingly, but these types of negative reviews seem unmerited. I would, have, and do recommend this group every opportunity I have without reservation.

2
★★★★★

Having worked with California Sunset Escrow on over 100 transactions I can only say that the unfavorable reviews posted to this site must be simple misunderstandings of the closing process. I and my clients have only received exceptional customer service from this group with professionalism throughout the closing process. Everyone in this industry has felt a "pinch" with the recent influx of certain business types, and service has been somewhat challenged everywhere accordingly, but these types of negative reviews seem unmerited. I would, have, and do recommend this group every opportunity I have without reservation.

Pros: Professional through out the closing process

.

I have personally used Ca Sunset Escrow on more than 20+ transactions. Service has always been great and have not incurred mistakes on any of the files, some have been very complicated. I will continue to send my business to them.

2
★★★★★

I have personally used Ca Sunset Escrow on more than 20+ transactions. Service has always been great and have not incurred mistakes on any of the files, some have been very complicated. I will continue to send my business to them.

Pros: Capable of handling very complicated transactions

Cons: none so far.

.

I have been a client for the last 4 years. I have always received exceptional service. All the staff is very friendly and informative. The escrow officer is very knowledable and I would not think of doing business with any other escrow company.

2
★★★★★

I have been a client for the last 4 years. I have always received exceptional service. All the staff is very friendly and informative. The escrow officer is very knowledable and I would not think of doing business with any other escrow company.

Pros: Staff is very knowledgeable

Cons: None

.

I have been working with California Sunset Escrow for many years now. They maintain a high level of customer service and are extremely professional. I would without a doubt continue to do business with them in the years to come!!

2
★★★★★

I have been working with California Sunset Escrow for many years now. They maintain a high level of customer service and are extremely professional. I would without a doubt continue to do business with them in the years to come!!

.

I was suprised to see negative reviews. This company has handled multiple transactions for me and others I know and I have nothing but positive things to say. Will use them again for sure. Reasonable fees.

2
★★★★★

I was suprised to see negative reviews. This company has handled multiple transactions for me and others I know and I have nothing but positive things to say. Will use them again for sure. Reasonable fees.

.

It appears that the escrow assistants are poorly trained in customer service because they give me the impression that it is a total inconvenience to help me with the status of my file. Their response to me are, "I don't know if we have everything we need, the file is not in order" or "we are just too busy right now and your file is not the only one we are working on." I am really nervous about the final outcome of this transaction.

0
★☆☆☆☆

It appears that the escrow assistants are poorly trained in customer service because they give me the impression that it is a total inconvenience to help me with the status of my file. Their response to me are, "I don't know if we have everything we need, the file is not in order" or "we are just too busy right now and your file is not the only one we are working on." I am really nervous about the final outcome of this transaction.

Pros: NONE

Cons: Thumbs down, rude escrow assistants, absent Escrow Officer.

.

I've dealt with many escrow companies over the years. I have had a great experience with this company. I know that lately they seem to have been short staffed but very hard working and always kind and pleasant on the phone. I love that they don't have voicemail and that I always get a live person when I call. I will continue to use them for all of my transactions.

2
★★★★★

I've dealt with many escrow companies over the years. I have had a great experience with this company. I know that lately they seem to have been short staffed but very hard working and always kind and pleasant on the phone. I love that they don't have voicemail and that I always get a live person when I call. I will continue to use them for all of my transactions.

Pros: Thumbs up - love that live people answer the phones

.

For some reason my first home purchase switched to this company in the middle of the transaction - and it was the worst experience ever. I don't know much about escrow proceedings, but I do know that these people were rude to me almost every time I called and never returned phone calls left on voicemail. The actual escrow charges were not revealed until the day of signing, and nobody at this place could properly explain what I was paying for and why. I was told that I will receive a refund of unnecessary fees, which (2 weeks after closing) I am still waiting to get.

As of this writing I know that neither Realtor (mine or the seller's) has received a commission check. In fact, my Realtor was told that he would be receiving a check in the regular (USPS) mail, rather than an overnighted FEDEX shipment. This company is absolutely ridiculous in its dealings, and the very worst customer service experience of my life. If you are looking for escrow (or even have a choice) stay away from these guys.

0
★☆☆☆☆

For some reason my first home purchase switched to this company in the middle of the transaction - and it was the worst experience ever. I don't know much about escrow proceedings, but I do know that these people were rude to me almost every time I called and never returned phone calls left on voicemail. The actual escrow charges were not revealed until the day of signing, and nobody at this place could properly explain what I was paying for and why. I was told that I will receive a refund of unnecessary fees, which (2 weeks after closing) I am still waiting to get.

As of this writing I know that neither Realtor (mine or the seller's) has received a commission check. In fact, my Realtor was told that he would be receiving a check in the regular (USPS) mail, rather than an overnighted FEDEX shipment. This company is absolutely ridiculous in its dealings, and the very worst customer service experience of my life. If you are looking for escrow (or even have a choice) stay away from these guys.

Pros: NONE AT ALL.

Cons: Horrible service and no accountability. Absolutely zero apologies for shortfalls.

.

Wow, the worst in a long time. Horrible service at all aspects. Sent out checks and forgot to sign them. Nightmare to deal with.

0
★☆☆☆☆

Wow, the worst in a long time. Horrible service at all aspects. Sent out checks and forgot to sign them. Nightmare to deal with.

.

* The escrow officer is unavailable or may not even exist
* The staff is rude
* They never talked to the buyer throughout the transaction nor return phone calls
* Escrow Instructions took over 3 weeks to prepare
* Closing Statement and refund to buyer has taken over a week and counting after closing.

The list goes on. I strongly recommend you take your business elsewhere or you will probably experience the above.

0
★☆☆☆☆

* The escrow officer is unavailable or may not even exist
* The staff is rude
* They never talked to the buyer throughout the transaction nor return phone calls
* Escrow Instructions took over 3 weeks to prepare
* Closing Statement and refund to buyer has taken over a week and counting after closing.

The list goes on. I strongly recommend you take your business elsewhere or you will probably experience the above.

 

Wait, you're the expert.

If you've been to or used California Sunset Escrow, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review