American Window Systems, Inc.

★★★★☆
Quality Windows & Doors Since 1976
  • 1729 Action Ave

    Napa, CA 94559

    Map & Directions
  • 707-258-0880

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I had new Simonton windows installed in my home by American Windows Systems in 2005 and they have made a huge difference. Recently while I was cleaning one of my windows, I accidentally broke a part on the window. I called American

3
★★★★★

I had new Simonton windows installed in my home by American Windows Systems in 2005 and they have made a huge difference. Recently while I was cleaning one of my windows, I accidentally broke a part on the window. I called American

.

I try to buy from locally owned and operated businesses whenever possible. American Window Systems, Inc. is local and family run. I thought that with a family name behind the company, they would stand behind their products and services. Unfortunately, this turned out to be an incorrect assumption. Although terrific salespeople, they are clearly unskilled in window installation. I purchased 9 windows from American Window Systems, all of which have leaked since the company installed them. After two years of leaky windows, water damage and aggravation, American Window Systems agreed to remove and reinstall the windows. It was no surprise to me when the owner stated that the installation had been done incorrectly. He then stated that it was fixed and I should have no further problems. WRONG. For the next two years, I had more leaks and water damage. I called American Window Systems frequently to request service, however they often did not return my calls. Several times, the owner agreed to come to my home, but did not always show up. The last time he did show up, he claimed that some of the windows were defective and that he would order and install new windows for me. Despite my subsequent calls, that was the last time that I have heard from the company. It's especially disappointing, because these windows were quite pricey. A recent review of the American Window Systems web site showed that they now offer a mere 5-year warranty on their window installation. Other companies offer a lifetime warranty on installation. Why doesn't American Window Systems offer a longer warranty on service? Please save yourself the anguish, expense and aggravation of working with American Window Systems, their faulty products, shoddy service and false promises. I am now in the process of getting estimates from other companies to replace my "new" windows and it appears that I will again be spending several thousand dollars. Shame on you, American Window Systems.

0
★☆☆☆☆

I try to buy from locally owned and operated businesses whenever possible. American Window Systems, Inc. is local and family run. I thought that with a family name behind the company, they would stand behind their products and services. Unfortunately, this turned out to be an incorrect assumption. Although terrific salespeople, they are clearly unskilled in window installation. I purchased 9 windows from American Window Systems, all of which have leaked since the company installed them. After two years of leaky windows, water damage and aggravation, American Window Systems agreed to remove and reinstall the windows. It was no surprise to me when the owner stated that the installation had been done incorrectly. He then stated that it was fixed and I should have no further problems. WRONG. For the next two years, I had more leaks and water damage. I called American Window Systems frequently to request service, however they often did not return my calls. Several times, the owner agreed to come to my home, but did not always show up. The last time he did show up, he claimed that some of the windows were defective and that he would order and install new windows for me. Despite my subsequent calls, that was the last time that I have heard from the company. It's especially disappointing, because these windows were quite pricey. A recent review of the American Window Systems web site showed that they now offer a mere 5-year warranty on their window installation. Other companies offer a lifetime warranty on installation. Why doesn't American Window Systems offer a longer warranty on service? Please save yourself the anguish, expense and aggravation of working with American Window Systems, their faulty products, shoddy service and false promises. I am now in the process of getting estimates from other companies to replace my "new" windows and it appears that I will again be spending several thousand dollars. Shame on you, American Window Systems.

Pros: Excellent salespeople

Cons: Won't stand behind warranty. Poor installation service. Broken promises

 

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