O'Reilly Auto Parts

★★★☆☆
  • 1601 Decoto Rd

    Union City, CA 94587

    Map & Directions
  • 510-487-2742

Automotive

Automotive
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3.0 2
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Kragen Auto Parts overall is a great place when u need parts for your vehicle. And the Union City store is no exception. The Staff is helpful and knowledgeable. Or at the least they can tell u which aisle to find the parts you are looking for. With one exception and probably one that should make anyone reconsider when spending their hard-earned dollars at this particular store, the Manager is not Customer Service Oriented and does not make any attempt whatsoever to encourage future visits.
My personal experience involved the purchase of an Auto repair Manual. Not sure what to buy and as I viewed the various Manuals (Half of which were no longer Shrink-wrapped), I came across what I thought was the one I needed. When I inquired if I could break the shrink-wrap and look inside, the manager said No, and once the wrap is broken it is a Non-returnable item. When I voiced my concern and stated that I would do so in front of Her, She again said No. When I pointed out that well over half of the manuals were out of the Shrink wrap she said she didn??t care and that was ??her" policy as the "Manager". Needless to say, it was the wrong Manual and now I am the proud owner of two. When I attempted to return it she was even more abrupt and said I could leave "Her" store now.
But there is a silver lining to this Story, which I'm sure, would be the case at all other Kragens. I returned the unused Manual with the receipt to the San Lorenzo store and they happily accepted, apologized profusely and said they truly appreciated my business. To which I gladly filled their register with another $200 purchase and my vow to patronage their store again in the near future.

2
★★☆☆☆

Kragen Auto Parts overall is a great place when u need parts for your vehicle. And the Union City store is no exception. The Staff is helpful and knowledgeable. Or at the least they can tell u which aisle to find the parts you are looking for. With one exception and probably one that should make anyone reconsider when spending their hard-earned dollars at this particular store, the Manager is not Customer Service Oriented and does not make any attempt whatsoever to encourage future visits.
My personal experience involved the purchase of an Auto repair Manual. Not sure what to buy and as I viewed the various Manuals (Half of which were no longer Shrink-wrapped), I came across what I thought was the one I needed. When I inquired if I could break the shrink-wrap and look inside, the manager said No, and once the wrap is broken it is a Non-returnable item. When I voiced my concern and stated that I would do so in front of Her, She again said No. When I pointed out that well over half of the manuals were out of the Shrink wrap she said she didn??t care and that was ??her" policy as the "Manager". Needless to say, it was the wrong Manual and now I am the proud owner of two. When I attempted to return it she was even more abrupt and said I could leave "Her" store now.
But there is a silver lining to this Story, which I'm sure, would be the case at all other Kragens. I returned the unused Manual with the receipt to the San Lorenzo store and they happily accepted, apologized profusely and said they truly appreciated my business. To which I gladly filled their register with another $200 purchase and my vow to patronage their store again in the near future.

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Kragen Auto Parts is a great place to get your parts for your car and has a great value to it. Go to Kragen Auto Parts and see the mass variety of auto parts they have there. It is at a great value and at a great price and has everything you need there.

4
★★★★☆

Kragen Auto Parts is a great place to get your parts for your car and has a great value to it. Go to Kragen Auto Parts and see the mass variety of auto parts they have there. It is at a great value and at a great price and has everything you need there.

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Editorial from

California chain targets DIY customers with part replacements, air compressors, creepers and repair manuals. Also sells go-carts, halogen headlights and more.

 

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