Larry Hopkins Honda

★★★★☆
  • 1048 W El Camino Real

    Sunnyvale, CA 94087

    Map & Directions
  • 408-720-1999

About Larry Hopkins Honda

Hours
M 7:30 am - 9:00 pm T 7:30 am - 9:00 pm W 7:30 am - 9:00 pm Th 7:30 am - 9:00 pm F 7:30 am - 9:00 pm Sa 7:30 am - 9:00 pm Su 10:00 am - 8:00 pm

Automotive

Automotive
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South Bay Honda

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3.8 5
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I purchased a 2011 Honda Fit Sport from this dealership, and while I am happy with the car and its price, I am extremely displeased at the misrepresention of the car alarm sold by the finance manager, David, that I spoke with.

Sales:
Worked with Habib over the internet, asking him to match prices from other dealerships or lower the dealership's price. He was great at giving me quick responses and honest when he said that they could not go any lower. Very satisfied with his professionalism.

At the dealer:
Since Habib was off work the day I went in to purchase the car, he contacted Jay for me (on a day when he wasn't working!), and Jay was the one that took me for a test drive for the car and took my dad and I through the credit application. Gave us water and coffee while filling out the form -- quite friendly. Did not hesitate to answer any questions about the car. Spent about an hour with him test-driving and filling out the credit application. Gave him a printout of my email correspondence with Habib, and there was no further discussion for the price for the car.

Finance:
My overall main issue with the dealership that led to my 2 star rating was the misleading way that David sold us the Karr alarm system to us and the way the dealership resolved (or didn't resolve) the matter. David had implied that the Karr system that the dealer would sell to us would completely prevent tire theft by activating the factory alarm and included a shock, motion, and tilt sensor; however, after reviewing the flyer given afterward (there wasn't even a brochure for the system), the $505+tax (I know, I know -- we were ripped off) Karr system only included a shock sensor. Additionally, I found out later that these alarms were already preinstalled on the cars for the dealer's own insurance purposes, and all that they did was put some piece of plastic in a block under the steering by the driver's leg. My dad and I had thought that they would be installing a separate alarm for us at our request -- not have them try to sell us something already installed anyways. David had also brought up pictures on his phone that were supposedly tires that had been stolen from Fits at the dealership the other night to convince us to get the alarm. In hindsight, that was obviously a sign that the alarms did not work... He also sold us an extended warranty that I later found out was completely overcharged -- you can get a much better deal for an extended warranty with Saccucci Honda Care FYI if you really want one.

My father and I revisited the dealership a couple days afterward to resolve these problems we had with the add-ons we purchased. We had asked that the dealership match the Saccucci Honda Care quote we received or cancel the extended warranty with them so we could repurchase it from Saccucci -- the dealership had no problem cancelling the warranty for us. However, since David was not in, we spoke with another financing agent Melissa, who later called in Ken to address our problems with the security system we received. He stated that it was not store policy to refund the alarms. I explained that the alarm system was misrepresented and that my dad and I believed that we had additionally received motion and tilt sensors to prevent tire theft -- all that the second agent would say was the the shock sensor installed would go off if someone tried to jack the car to steal the tires. I asked him to prove and show to me that this would happen and he just stated that since it was raining outside (true) he would be unable to show us at the time. He also stated that he was unable to refund the alarm because once activated, it could not be deactivated or removed to place on another car. I could not believe this reasoning due to the fact that 1. the alarm was already installed on the car regardless of our purchase; it cost them nothing extra to sell, and 2. alarms are not activated or deactivated -- they are installed or not installed. Of course the shock sensor could be transferred, it was only a bunch of wires and a sensor. At this point, my father and I had spent enough time at the dealership trying to get a refund for the alarm, so we just signed the cancellation form for the extended warranty and left.

I highly doubt that any further effort to gain a refund for $505+tax for the security system is worth any more of our time, so I am taking this as an expensive lesson and hoping to share with others not to fall for and buy the alarm or the extended warranty at the dealership you are purchasing a car. They are both drastic ripoffs. All I have to say at this point is that the sales representatives that I worked with were great and would have earned 5 stars from me, but the financing department really ruined the car-buying experience.

P.S. I tried to test out the shock/impact sensor by setting the alarm and kicking the car repeatedly so that it shook -- nothing went off.

2
★★☆☆☆

I purchased a 2011 Honda Fit Sport from this dealership, and while I am happy with the car and its price, I am extremely displeased at the misrepresention of the car alarm sold by the finance manager, David, that I spoke with.

Sales:
Worked with Habib over the internet, asking him to match prices from other dealerships or lower the dealership's price. He was great at giving me quick responses and honest when he said that they could not go any lower. Very satisfied with his professionalism.

At the dealer:
Since Habib was off work the day I went in to purchase the car, he contacted Jay for me (on a day when he wasn't working!), and Jay was the one that took me for a test drive for the car and took my dad and I through the credit application. Gave us water and coffee while filling out the form -- quite friendly. Did not hesitate to answer any questions about the car. Spent about an hour with him test-driving and filling out the credit application. Gave him a printout of my email correspondence with Habib, and there was no further discussion for the price for the car.

Finance:
My overall main issue with the dealership that led to my 2 star rating was the misleading way that David sold us the Karr alarm system to us and the way the dealership resolved (or didn't resolve) the matter. David had implied that the Karr system that the dealer would sell to us would completely prevent tire theft by activating the factory alarm and included a shock, motion, and tilt sensor; however, after reviewing the flyer given afterward (there wasn't even a brochure for the system), the $505+tax (I know, I know -- we were ripped off) Karr system only included a shock sensor. Additionally, I found out later that these alarms were already preinstalled on the cars for the dealer's own insurance purposes, and all that they did was put some piece of plastic in a block under the steering by the driver's leg. My dad and I had thought that they would be installing a separate alarm for us at our request -- not have them try to sell us something already installed anyways. David had also brought up pictures on his phone that were supposedly tires that had been stolen from Fits at the dealership the other night to convince us to get the alarm. In hindsight, that was obviously a sign that the alarms did not work... He also sold us an extended warranty that I later found out was completely overcharged -- you can get a much better deal for an extended warranty with Saccucci Honda Care FYI if you really want one.

My father and I revisited the dealership a couple days afterward to resolve these problems we had with the add-ons we purchased. We had asked that the dealership match the Saccucci Honda Care quote we received or cancel the extended warranty with them so we could repurchase it from Saccucci -- the dealership had no problem cancelling the warranty for us. However, since David was not in, we spoke with another financing agent Melissa, who later called in Ken to address our problems with the security system we received. He stated that it was not store policy to refund the alarms. I explained that the alarm system was misrepresented and that my dad and I believed that we had additionally received motion and tilt sensors to prevent tire theft -- all that the second agent would say was the the shock sensor installed would go off if someone tried to jack the car to steal the tires. I asked him to prove and show to me that this would happen and he just stated that since it was raining outside (true) he would be unable to show us at the time. He also stated that he was unable to refund the alarm because once activated, it could not be deactivated or removed to place on another car. I could not believe this reasoning due to the fact that 1. the alarm was already installed on the car regardless of our purchase; it cost them nothing extra to sell, and 2. alarms are not activated or deactivated -- they are installed or not installed. Of course the shock sensor could be transferred, it was only a bunch of wires and a sensor. At this point, my father and I had spent enough time at the dealership trying to get a refund for the alarm, so we just signed the cancellation form for the extended warranty and left.

I highly doubt that any further effort to gain a refund for $505+tax for the security system is worth any more of our time, so I am taking this as an expensive lesson and hoping to share with others not to fall for and buy the alarm or the extended warranty at the dealership you are purchasing a car. They are both drastic ripoffs. All I have to say at this point is that the sales representatives that I worked with were great and would have earned 5 stars from me, but the financing department really ruined the car-buying experience.

P.S. I tried to test out the shock/impact sensor by setting the alarm and kicking the car repeatedly so that it shook -- nothing went off.

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I ran in horror from the slick salesman and dishonest service at South Bay Honda to find an oasis at Larry Hopkins Honda. I bought my Civic Hybrid for AAA's no-haggle price, and as promised got a good deal with no haggling at all. Even loaded with accessories, it still cost less than the same car at South Bay.
When I take my car in for regular service, the service dept is always courteous, efficient, and prompt. They let me know the cost up front and have never charged me a penny more than that. The car has always been returned in tip-top condition.
It's very odd to find a car dealership with an aura of self-respect. I like that. I go out of my way to come here, and my mom (who was a loyal customer at South Bay for over 20 years until they came under new management and went down the toilet) has now sworn she loves it here and won't take her car anywhere else.

2
★★★★☆

I ran in horror from the slick salesman and dishonest service at South Bay Honda to find an oasis at Larry Hopkins Honda. I bought my Civic Hybrid for AAA's no-haggle price, and as promised got a good deal with no haggling at all. Even loaded with accessories, it still cost less than the same car at South Bay.
When I take my car in for regular service, the service dept is always courteous, efficient, and prompt. They let me know the cost up front and have never charged me a penny more than that. The car has always been returned in tip-top condition.
It's very odd to find a car dealership with an aura of self-respect. I like that. I go out of my way to come here, and my mom (who was a loyal customer at South Bay for over 20 years until they came under new management and went down the toilet) has now sworn she loves it here and won't take her car anywhere else.

Pros: self-respecting, courteous, and efficient

Cons: no worse than any other dealership/mechanic

.

Our Honda gets serviced here. The folks who work here are friendly and unlike other dealerships they sometimes dont recommend some services, though it would have been an easy way for them to make money. They are on time and the car comes back clean. Recommended.

4
★★★★☆

Our Honda gets serviced here. The folks who work here are friendly and unlike other dealerships they sometimes dont recommend some services, though it would have been an easy way for them to make money. They are on time and the car comes back clean. Recommended.

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I take my HOnda to this location for maintenance and service. The staff is very helpful and friendly. I dontk now much abot cars and how they work, so the staff really explain all tthe woek that needs to be done very clearly. And I dont think they are rippng me off coz I dont know much about cars.

Oil change and maintenance reminders come in the mail. Thats really helpful for me.

4
★★★★☆

I take my HOnda to this location for maintenance and service. The staff is very helpful and friendly. I dontk now much abot cars and how they work, so the staff really explain all tthe woek that needs to be done very clearly. And I dont think they are rippng me off coz I dont know much about cars.

Oil change and maintenance reminders come in the mail. Thats really helpful for me.

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I book my Civic from Larry Hopkins Honda a couple of years ago. The salesman that assisted me was very friendly and did not apply any pressure tactics when I just wanted to test drive. I gave him the lowest price that was offered to me at other dealerships and he was able to get back to me quickly with a price that I was very happy with. A smooth transaction and a very happy customer I am.

5
★★★★★

I book my Civic from Larry Hopkins Honda a couple of years ago. The salesman that assisted me was very friendly and did not apply any pressure tactics when I just wanted to test drive. I gave him the lowest price that was offered to me at other dealerships and he was able to get back to me quickly with a price that I was very happy with. A smooth transaction and a very happy customer I am.

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