Park Lane Cleaners

★★☆☆☆

About Park Lane Cleaners

Hours
Mon - Sat, 7am - 7pm

Personal Services

Personal Services
More choices in Venice:
Resultset_next

Rose Bud Laundry & Cleaners

402 Rose Ave Venice, CA

Resultset_next

Hangers Cleaners & Laundry

800 Washington Blvd Venice, CA

2.3333 3
Hi! Sign in to let us know how Park Lane Cleaners was?
Write a Review
.

I took my clothes to be dry cleaned at Park Lane Cleaners on 7/17/2010. Picked the clothes up and left them in my closest as I was leaving for New York City that Sunday evening. On On Monday, July 26, I was getting ready for my trip to San Diego and was going to wear my dress when I found out that it was destroyed. I drove to Park Lane Cleaners that same evening to file a complaint. Juana took my information and told me that she will pass it on to Flora, the owner. Never had a call back from Flora. I called several times, no luck getting a call back from Flora. On Saturday, August 7, 2010, I called the dry cleaner to speak with Flora. She was not in the office. I spoked to Lupe about my ruined dress and she started arguing with me on the phone that they did not ruin my dress. Lupe went on arguing with me. I finally hanged up on her and told her that I will file a complaint, which I intend to do. Never will I do business with them again nor would I recommend them to anybody. It is a shame that they have to be so dishonest about it.

1
★☆☆☆☆

I took my clothes to be dry cleaned at Park Lane Cleaners on 7/17/2010. Picked the clothes up and left them in my closest as I was leaving for New York City that Sunday evening. On On Monday, July 26, I was getting ready for my trip to San Diego and was going to wear my dress when I found out that it was destroyed. I drove to Park Lane Cleaners that same evening to file a complaint. Juana took my information and told me that she will pass it on to Flora, the owner. Never had a call back from Flora. I called several times, no luck getting a call back from Flora. On Saturday, August 7, 2010, I called the dry cleaner to speak with Flora. She was not in the office. I spoked to Lupe about my ruined dress and she started arguing with me on the phone that they did not ruin my dress. Lupe went on arguing with me. I finally hanged up on her and told her that I will file a complaint, which I intend to do. Never will I do business with them again nor would I recommend them to anybody. It is a shame that they have to be so dishonest about it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Will never take another item to these folks.
Took my wedding dress to be freshened up--dress had NO stains on it, as I hadn't worn it for some time, and kept it in a box in my closet. Removed it for the first time to take to dry cleaners. Asked Lupe--if they had experience cleaning those types of items, she said yes.

When I returned to pick it up, she handed it back to me with black stains on it, not even pointing the stains out to me as I was leaving. When I complained, no one, including the owner/manager, Flora, even apologized for it. Lupe accused me of lying about the stains, saying they didn't happen there.

I've asked for my money back, which hasn't happened---they only offered to re-clean it, which I am reluctant to allow them to do. Both Lupe and Flora behaved as if they could care less.

Will NEVER patronize them again. Also reporting them to BBB.

1
★☆☆☆☆

Will never take another item to these folks.
Took my wedding dress to be freshened up--dress had NO stains on it, as I hadn't worn it for some time, and kept it in a box in my closet. Removed it for the first time to take to dry cleaners. Asked Lupe--if they had experience cleaning those types of items, she said yes.

When I returned to pick it up, she handed it back to me with black stains on it, not even pointing the stains out to me as I was leaving. When I complained, no one, including the owner/manager, Flora, even apologized for it. Lupe accused me of lying about the stains, saying they didn't happen there.

I've asked for my money back, which hasn't happened---they only offered to re-clean it, which I am reluctant to allow them to do. Both Lupe and Flora behaved as if they could care less.

Will NEVER patronize them again. Also reporting them to BBB.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Park Lane Cleaners feels family run (not sure if it is, or not) and has great prices. The quality is as good as the bigger guys, and I don't feel ripped off...like I usually tend to feel at the cleaners.

5
★★★★★

Park Lane Cleaners feels family run (not sure if it is, or not) and has great prices. The quality is as good as the bigger guys, and I don't feel ripped off...like I usually tend to feel at the cleaners.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Park Lane Cleaners, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review