Brown's Cleaners

★★★☆☆

About Brown's Cleaners

Hours
Mon - Fri, 7am - 6pm; Sat, 7am - 12pm; Sun, Closed

Personal Services

Personal Services
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When I dropped off my clothes, the woman behind the counter asked if I'd been there before. I told her "no" and saw her lips curl in to a (in retrospect, it seems to me) sadistic little smile. She knew I was in for a big surprise. Days

3
★★★★★

When I dropped off my clothes, the woman behind the counter asked if I'd been there before. I told her "no" and saw her lips curl in to a (in retrospect, it seems to me) sadistic little smile. She knew I was in for a big surprise. Days

Cons: Extremely Expensive

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Got two sweaters dry cleaned. 90$. Seriously? They weren't THAT well done either.
That's insane and ridiculous. I'd heard they were expensive but great. But I've lived in the most expensive places in the world, but never heard of that

3
★★★★★

Got two sweaters dry cleaned. 90$. Seriously? They weren't THAT well done either.
That's insane and ridiculous. I'd heard they were expensive but great. But I've lived in the most expensive places in the world, but never heard of that

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I went to pick up my two items today -- a shirt and a sweater -- and they told me the bill was $97.50. I said there had to be a mistake and the woman looked at me like I was crazy and said, "No there is no mistake. We hand cleaned these items." I had no idea of the prices and obviously wouldn't have used them had I known, yet the woman behind the counter pretended like she had never had a customer experience sticker shock there before. Go somewhere else.

0
★☆☆☆☆

I went to pick up my two items today -- a shirt and a sweater -- and they told me the bill was $97.50. I said there had to be a mistake and the woman looked at me like I was crazy and said, "No there is no mistake. We hand cleaned these items." I had no idea of the prices and obviously wouldn't have used them had I known, yet the woman behind the counter pretended like she had never had a customer experience sticker shock there before. Go somewhere else.

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Polite, Kind, Personable, Honest and Informative SERVICE! as in TO SERVE, as in OLD FASHIONED value and pride in excellent work and dignified reserve. If you want the best service and if your wardrobe deserves the best care then by all means enter this wonderful dry cleaner.

2
★★★★★

Polite, Kind, Personable, Honest and Informative SERVICE! as in TO SERVE, as in OLD FASHIONED value and pride in excellent work and dignified reserve. If you want the best service and if your wardrobe deserves the best care then by all means enter this wonderful dry cleaner.

Pros: Excellent Workmanship and Attention to Detail

Cons: Pricey but my opinion is, if you want the best...

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I had heard that this place was snooty and condescending. I came prepared to be especially polite because I have a precious leather jacket that needed repair. The lead woman (sorry, don't know her name), made me feel like an idiot anyway.

When I inquired what they had done to repair the hole in my jacket, she replied "I already told you what we were going to do. We glued a patch inside. You cannot see it." I said yes, I can see the repair. If glue was used, is it possible it could lift? She looked at me like I was stupid and said "No, it is leather glue. It will not lift." Like we are all supposed to know how leather glue works? And when paying $60 for a small patch, we are not entitled to questions?

I don't think my questions were out of line. I wonder if this woman is as wealthy as her clients or just tries to pretend that she is. I am offended.

1
★★★☆☆

I had heard that this place was snooty and condescending. I came prepared to be especially polite because I have a precious leather jacket that needed repair. The lead woman (sorry, don't know her name), made me feel like an idiot anyway.

When I inquired what they had done to repair the hole in my jacket, she replied "I already told you what we were going to do. We glued a patch inside. You cannot see it." I said yes, I can see the repair. If glue was used, is it possible it could lift? She looked at me like I was stupid and said "No, it is leather glue. It will not lift." Like we are all supposed to know how leather glue works? And when paying $60 for a small patch, we are not entitled to questions?

I don't think my questions were out of line. I wonder if this woman is as wealthy as her clients or just tries to pretend that she is. I am offended.

Pros: Good cleaning for wedding dresses, etc.

Cons: Be prepared to feel like you are low class

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When they told me the bill was $200.00 for the four items I had dropped for cleaning, I told them (nonchantly) that they must have mixed up my order with someone else's. Guess what...they hadn't. It was my order and I had to pay it or they would have kept my clothes. Be sure to look at the price list before you leave your things. It's a shocker.

0
★☆☆☆☆

When they told me the bill was $200.00 for the four items I had dropped for cleaning, I told them (nonchantly) that they must have mixed up my order with someone else's. Guess what...they hadn't. It was my order and I had to pay it or they would have kept my clothes. Be sure to look at the price list before you leave your things. It's a shocker.

Pros: None

Cons: Extremely Expensive

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This is not your typical dry cleaners... this is the place that cleans all the gowns/tuxedos that strut down the premier red carpets on the biggest stars. They have standards that cannot be matched... prices, too. If your garment cost over $1000, this is where to bring it... and if that's the case then the price of their service probably won't matter!

2
★★★★★

This is not your typical dry cleaners... this is the place that cleans all the gowns/tuxedos that strut down the premier red carpets on the biggest stars. They have standards that cannot be matched... prices, too. If your garment cost over $1000, this is where to bring it... and if that's the case then the price of their service probably won't matter!

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I feel like I was mistreated by this cleaners, both in their treatment to my when I dropped my clothes off and when I spoke with the manager. Note to readers: their price list is posted behind you, partially obstructed.

I have never been spoken down to by a cleaning service while also being totally ripped off. This place must get by on one time only customers. Turns out no one I know is a loyal customer.

Don't be fooled by their primo location. I recommend people avoid this cleaning service.

0
★☆☆☆☆

I feel like I was mistreated by this cleaners, both in their treatment to my when I dropped my clothes off and when I spoke with the manager. Note to readers: their price list is posted behind you, partially obstructed.

I have never been spoken down to by a cleaning service while also being totally ripped off. This place must get by on one time only customers. Turns out no one I know is a loyal customer.

Don't be fooled by their primo location. I recommend people avoid this cleaning service.

Cons: This place is a con.

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This place is way TOO EXPENSIVE! I guess the wealthy people in Santa Monica don't mind paying $20 to have their slacks drycleaned. Go anywhere else.

0
★☆☆☆☆

This place is way TOO EXPENSIVE! I guess the wealthy people in Santa Monica don't mind paying $20 to have their slacks drycleaned. Go anywhere else.

 

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