Toyotapro

★★★★☆
  • 1700 Concord Ave

    Concord, CA 94520

    Map & Directions
  • 925-671-2722

About Toyotapro

Details
Hours
Mon 9:00-18:00, Tue 9:00-18:00, Wed 9:00-18:00, Thu 9:00-18:00, Fri 9:00-18:00, Sat 8:00-17:00, Sun closed
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4.0 4
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I brought my 2000 camry in for overheating. When I pulled into the parking lot there was some steam coming out from under the hood. They came out and popped the hood of my car and checked it right there before I even told them my name. They said it was clear that the radiator was leaking onto the exhaust causing the steam. They gave me the price on the radiator and I was unsure if it was a fair price. I was worried that they were overcharging because they stated that I may damage my engine if I keep driving it. Being a female and having bad experiences with repair shops I told them I would leave the vehicle there and contact my parents before they start the repair. I went home and called three other shops for estimates on a radiator replacement. The original estimate given to me was over $100.00 lower than two of the estimates I recieved and nearly the same of the third estimate. I called them and told them that I had gotten an estimate that was around the same qoute they gave me. I then asked if they could beat the other qoute and they gave me an additional 10% off. On top of that they told me that they used the same (red) coolant as the Toyota dealer.
I have since gone back again for regular maintenance and have been satisfied. I would recommend this shop to anyone.

2
★★★★★

I brought my 2000 camry in for overheating. When I pulled into the parking lot there was some steam coming out from under the hood. They came out and popped the hood of my car and checked it right there before I even told them my name. They said it was clear that the radiator was leaking onto the exhaust causing the steam. They gave me the price on the radiator and I was unsure if it was a fair price. I was worried that they were overcharging because they stated that I may damage my engine if I keep driving it. Being a female and having bad experiences with repair shops I told them I would leave the vehicle there and contact my parents before they start the repair. I went home and called three other shops for estimates on a radiator replacement. The original estimate given to me was over $100.00 lower than two of the estimates I recieved and nearly the same of the third estimate. I called them and told them that I had gotten an estimate that was around the same qoute they gave me. I then asked if they could beat the other qoute and they gave me an additional 10% off. On top of that they told me that they used the same (red) coolant as the Toyota dealer.
I have since gone back again for regular maintenance and have been satisfied. I would recommend this shop to anyone.

Pros: nice small business enviroment

Cons: bathrooms are old and outdated

.

Toyota Pro is a great shop. Had my car worked on many times from little things to my engine rebuilt and I am always satisfied. Mike Gibson is a good mechanic and will give you fair prices. Always there to help out and they go beyond your expectations to help you. I really appreciate their business.

2
★★★★★

Toyota Pro is a great shop. Had my car worked on many times from little things to my engine rebuilt and I am always satisfied. Mike Gibson is a good mechanic and will give you fair prices. Always there to help out and they go beyond your expectations to help you. I really appreciate their business.

Pros: Good staff, Always helpful, good parking, excellent service

Cons: none

.

When it comes to customer service Toyota Pro does not own up to there mistakes. "Customer first or Customer is always right," does not apply. The front desk did not right on my work order the correct information, therefore my 97 Tacoma sat for 8 working days with out be fixed. The front desk denied any conversation took place about taking care of the problem, that is not custome service! At this point paying a little extra to get a good shop to take of the porblem in a timely fashion would have be worth it! While paying for a rental care for two weeks my total bill would have been the same as taking it to the dealer to fix. My opinion dont trust Toyota Pro!

0
★☆☆☆☆

When it comes to customer service Toyota Pro does not own up to there mistakes. "Customer first or Customer is always right," does not apply. The front desk did not right on my work order the correct information, therefore my 97 Tacoma sat for 8 working days with out be fixed. The front desk denied any conversation took place about taking care of the problem, that is not custome service! At this point paying a little extra to get a good shop to take of the porblem in a timely fashion would have be worth it! While paying for a rental care for two weeks my total bill would have been the same as taking it to the dealer to fix. My opinion dont trust Toyota Pro!

Pros: Toyota PRO

Cons: front desk!!!

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J.P. ? 2004 Toyota 4 Runner Sport Edition
I was ready to have my 60,000mile service done. At Toyota Pro I paid half of what the dealerships wanted. On top of the fact that they were less expensive, they were more polite, professional and flat out had a better attitude than any dealership I?ve ever dealt with. They are honest and don?t try to sell you something you don?t need. They have an excellent staff and I will never take my vehicle anywhere else. I know a thing or two about cars, but with the newer vehicles about all I can do is change the oil. But I'd rather they do it anyway. In this world it?s hard to find any mechanic you can trust. I trust Toyota Pro.

2
★★★★★

J.P. ? 2004 Toyota 4 Runner Sport Edition
I was ready to have my 60,000mile service done. At Toyota Pro I paid half of what the dealerships wanted. On top of the fact that they were less expensive, they were more polite, professional and flat out had a better attitude than any dealership I?ve ever dealt with. They are honest and don?t try to sell you something you don?t need. They have an excellent staff and I will never take my vehicle anywhere else. I know a thing or two about cars, but with the newer vehicles about all I can do is change the oil. But I'd rather they do it anyway. In this world it?s hard to find any mechanic you can trust. I trust Toyota Pro.

 

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