Pet Express

★★★☆☆

About Pet Express

Categories
  • Pet Services
  • Pet Boarders and Sitters

Pets & Animals

Pets & Animals
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VCA All Pets Hospital

269 S Van Ness Ave San Francisco, CA

2.7142856 7
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Once again I see that Pet Express is trying to cover up the true reviews by posting their own all same day and same writing style. SHAME ON YOU MARK! I wonder why you are so desperate to cover up the true feelings of you clients.

1
★☆☆☆☆

Once again I see that Pet Express is trying to cover up the true reviews by posting their own all same day and same writing style. SHAME ON YOU MARK! I wonder why you are so desperate to cover up the true feelings of you clients.

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We sincerely appreciate all of the help Janice at Pet Express provided us with in shipping Bailey to Switzerland. It was such a big move for our family and it was really nice to be able to bounce off so many questions with her. It would have been rough had we not gone through a professional pet shipper such as Pet Express.

Bailey seemed to do well on the flight and he was so happy to see us. From what I understand they were super busy in Amsterdam as so many pets had arrived so he did have to wait a little before he could come out of his kennel. Customs in Switzerland was very straightforward for us. We just showed the paperwork that Pet Express prepared for us to the customs official and answered some questions and that was it! I have heard of some other people who had to go to a vet at the airport, stay in quarantine, etc. which we THANKFULLY did not have to do. Maybe these people did not have the proper paperwork, I am not sure. But anyhow, thanks again to Pet Express for helping us get our precious Bailey here safe and sound!

5
★★★★★

We sincerely appreciate all of the help Janice at Pet Express provided us with in shipping Bailey to Switzerland. It was such a big move for our family and it was really nice to be able to bounce off so many questions with her. It would have been rough had we not gone through a professional pet shipper such as Pet Express.

Bailey seemed to do well on the flight and he was so happy to see us. From what I understand they were super busy in Amsterdam as so many pets had arrived so he did have to wait a little before he could come out of his kennel. Customs in Switzerland was very straightforward for us. We just showed the paperwork that Pet Express prepared for us to the customs official and answered some questions and that was it! I have heard of some other people who had to go to a vet at the airport, stay in quarantine, etc. which we THANKFULLY did not have to do. Maybe these people did not have the proper paperwork, I am not sure. But anyhow, thanks again to Pet Express for helping us get our precious Bailey here safe and sound!

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Janice, our agent at Pet Express, has been helping us relocate our dogs to Australia, and I can not say enough about how much better she has made us feel about the whole journey.

As these dogs are like our children, Janice has been so compassionate and caring, and believe me I have contacted her A LOT regarding these dogs and she has never made me feel like I am a bother to her or the company. I would recommend Janice and Pet Express to anyone looking to ship their pets. They alleviated us of all our worries and their expertise in the industry can not be questioned.

5
★★★★★

Janice, our agent at Pet Express, has been helping us relocate our dogs to Australia, and I can not say enough about how much better she has made us feel about the whole journey.

As these dogs are like our children, Janice has been so compassionate and caring, and believe me I have contacted her A LOT regarding these dogs and she has never made me feel like I am a bother to her or the company. I would recommend Janice and Pet Express to anyone looking to ship their pets. They alleviated us of all our worries and their expertise in the industry can not be questioned.

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Our Max and Molly arrived in the most perfect condition possible, and we definitely owe it all to Pet Express. We were absolutely astounded at the level of care, concern, comfort and professionalism they provided. They were awesome. I can not say enough about how they turned our "fear and loathing," at moving our dogs across the world, into an experience that was a lesson in how a service business should be run, and how people and animals should be treated.

I was greatly impressed with everyone I was in contact with and am forever indebted to Pet Express for safely transporting our "children" in to a new world, with new smells, happily wagging their tales.

5
★★★★★

Our Max and Molly arrived in the most perfect condition possible, and we definitely owe it all to Pet Express. We were absolutely astounded at the level of care, concern, comfort and professionalism they provided. They were awesome. I can not say enough about how they turned our "fear and loathing," at moving our dogs across the world, into an experience that was a lesson in how a service business should be run, and how people and animals should be treated.

I was greatly impressed with everyone I was in contact with and am forever indebted to Pet Express for safely transporting our "children" in to a new world, with new smells, happily wagging their tales.

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These people didn't mess up the billing, they messed up WHICH STATE THE CAT WAS SUPPOSED TO ARRIVE AT...SAME AIRPORT NAME (NOT SAME CODE) BUT DIFFERENT STATE! NOT TO MENTION THAT I HAD TO PAY FOR THEIR MISTAKE WHICH THEY BLAMED ON ME?!

1
★☆☆☆☆

These people didn't mess up the billing, they messed up WHICH STATE THE CAT WAS SUPPOSED TO ARRIVE AT...SAME AIRPORT NAME (NOT SAME CODE) BUT DIFFERENT STATE! NOT TO MENTION THAT I HAD TO PAY FOR THEIR MISTAKE WHICH THEY BLAMED ON ME?!

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I was totally ripped off by this company. Then threatened with law suits for trying to get to the bottom of their charges. We agreed to a set price then one day before she was ready to ship I was told it would be over a thousand dollars extra?!! Knowing that they had me over a barrel, I had no other choice. I called 8 times in the course of three hours the day before she was to ship to try and work this out civilly when they finally did call me back they were rude and unprofessional. I will never use this company again.

1
★☆☆☆☆

I was totally ripped off by this company. Then threatened with law suits for trying to get to the bottom of their charges. We agreed to a set price then one day before she was ready to ship I was told it would be over a thousand dollars extra?!! Knowing that they had me over a barrel, I had no other choice. I called 8 times in the course of three hours the day before she was to ship to try and work this out civilly when they finally did call me back they were rude and unprofessional. I will never use this company again.

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Stay away from Pet Express (pet shipper). They were unprofessional, we had to fight to get our pet shipper on teh phone.

Not to mention the billing. We are currently fighting their charges because they were so far above and beyond what we signed for. Their reason was that there was a 200% live animal surcharge that they had to pay KLM. Problem is KLM doesn't know of this, pet express can't provide proof they had to pay this cost and their story of what the charges were for has changed several times.

You've been warned!!

1
★☆☆☆☆

Stay away from Pet Express (pet shipper). They were unprofessional, we had to fight to get our pet shipper on teh phone.

Not to mention the billing. We are currently fighting their charges because they were so far above and beyond what we signed for. Their reason was that there was a 200% live animal surcharge that they had to pay KLM. Problem is KLM doesn't know of this, pet express can't provide proof they had to pay this cost and their story of what the charges were for has changed several times.

You've been warned!!

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