Bay Photo Lab

★★★☆☆
  • 715 Soquel Ave

    Santa Cruz, CA 95062

    Map & Directions
  • 831-425-1100

2.5 4
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Sad top say Bay Photo has had it's day. Communication skills zero, resulting in awful customer service. Have tried giving this locally owned and operated business chance after chance, but time is up. Next stop COSTCO.

0
★☆☆☆☆

Sad top say Bay Photo has had it's day. Communication skills zero, resulting in awful customer service. Have tried giving this locally owned and operated business chance after chance, but time is up. Next stop COSTCO.

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We e got horrible services from bay photo lab. We sent 5 emails to ask for our order update, and got no reply. We got onto customer support online, and they told us fedex no, we checked, and the order was shipped to the US when we were located in hong kong. We asked them to check, and no update. Credit card had been charged US$400+ 2 weeks ago. Fedex tracking update said our order is now in CA, when our address is in hong kong. Called them twice on the phone, a man cut off my phone line when I said I was calling from hong kong. Requested Michael the online support to check for me, and he just left me there on the support room unattended for more than an hour after i repeated told him to check the shipping error. Got a one line reply from Beth said order was on the way and we would receive next week, when order was ordered on 21 Nov, and shipped out on 6 Dec from the USA according to fedex tracing. We requested for the fastest way to ship from the US to hong kong , and flight time is about 12 hours. Up till now after 5 emails, 2 phone calls, and over 1 hour waiting on online support, I am left all alone near the PC no one even try to tell me what happened with my order. Nobody is willing to help, and no one apologize, or told me the real whereabout of my order. When on the fedex tracking, it is simple, they sent my order by usps ground to the CA area, when they should send my order to hong kong by usps international. When I ordered from other US supplier, like nations photo lab, we got their delivery in 3 days. Bay photo customer service is horrible in every way you can imagine. We will NEVEr use their services again. And make sure you do not make the same mistake as our studio.

0
★☆☆☆☆

We e got horrible services from bay photo lab. We sent 5 emails to ask for our order update, and got no reply. We got onto customer support online, and they told us fedex no, we checked, and the order was shipped to the US when we were located in hong kong. We asked them to check, and no update. Credit card had been charged US$400+ 2 weeks ago. Fedex tracking update said our order is now in CA, when our address is in hong kong. Called them twice on the phone, a man cut off my phone line when I said I was calling from hong kong. Requested Michael the online support to check for me, and he just left me there on the support room unattended for more than an hour after i repeated told him to check the shipping error. Got a one line reply from Beth said order was on the way and we would receive next week, when order was ordered on 21 Nov, and shipped out on 6 Dec from the USA according to fedex tracing. We requested for the fastest way to ship from the US to hong kong , and flight time is about 12 hours. Up till now after 5 emails, 2 phone calls, and over 1 hour waiting on online support, I am left all alone near the PC no one even try to tell me what happened with my order. Nobody is willing to help, and no one apologize, or told me the real whereabout of my order. When on the fedex tracking, it is simple, they sent my order by usps ground to the CA area, when they should send my order to hong kong by usps international. When I ordered from other US supplier, like nations photo lab, we got their delivery in 3 days. Bay photo customer service is horrible in every way you can imagine. We will NEVEr use their services again. And make sure you do not make the same mistake as our studio.

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Bay Photo Lab on Soquel has consistently been my favorite place to develop pictures; their technicians are all fully licensed and they provide a wide range of services. Their one hour photo is always on time, and sometimes if I need them before they will do a rush order for me and not charge me extra. :)

4
★★★★☆

Bay Photo Lab on Soquel has consistently been my favorite place to develop pictures; their technicians are all fully licensed and they provide a wide range of services. Their one hour photo is always on time, and sometimes if I need them before they will do a rush order for me and not charge me extra. :)

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Mainly used by photography student at UCSC, this great photo place, not only carry regular photo supply (and development), but a whole variety of stuff. You can make your photo into a slide show, or get materials to make your photos different color. So many varieties, and a lot of frames to choose from. Really friendly and fast service. Among the best photo places in Santa Cruz.

4
★★★★☆

Mainly used by photography student at UCSC, this great photo place, not only carry regular photo supply (and development), but a whole variety of stuff. You can make your photo into a slide show, or get materials to make your photos different color. So many varieties, and a lot of frames to choose from. Really friendly and fast service. Among the best photo places in Santa Cruz.

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