Pet Supply

★★★☆☆
  • 18545 Brookhurst St

    Fountain Valley, CA 92708

    Map & Directions
  • 714-964-5585

About Pet Supply

Hours
Mon - Thu, 10am - 8pm; Fri, Sat, 10am - 6pm; Sun, 10am - 5pm

Pets & Animals

Pets & Animals
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.

I was shopping there yesterday when I encountered a very snub, self absorbed Gary (the owner). He was calling me honey and was very condescending when I asked him about my bill. WHAT A JERK!!! I am still angry about his treatment of me today.
Find some where else to shop if you can. He does not deserve loyal customers with his attitude!!

1
★☆☆☆☆

I was shopping there yesterday when I encountered a very snub, self absorbed Gary (the owner). He was calling me honey and was very condescending when I asked him about my bill. WHAT A JERK!!! I am still angry about his treatment of me today.
Find some where else to shop if you can. He does not deserve loyal customers with his attitude!!

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.

I have shopped at this store for over 6 years, and have never had a bad experience. They have the most extensive supply of pet food and products in the county, their regular prices are good, and some of their sales or coupon promotions are incredible. They also carry presciption products that are far cheaper than the vets prices.

The only negative and why they don't get 5 stars is the pricing on the shelves is sometimes missing, but a clerk will get a price in seconds.

Gary does have a curt personality, but it quite helpful. He is quite good with suggestions on pet care and products.

4
★★★★☆

I have shopped at this store for over 6 years, and have never had a bad experience. They have the most extensive supply of pet food and products in the county, their regular prices are good, and some of their sales or coupon promotions are incredible. They also carry presciption products that are far cheaper than the vets prices.

The only negative and why they don't get 5 stars is the pricing on the shelves is sometimes missing, but a clerk will get a price in seconds.

Gary does have a curt personality, but it quite helpful. He is quite good with suggestions on pet care and products.

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.

I have been using Pet Supply for 20 years. Without a doubt this is the most complete pet store I have ever seen. It makes the big box stores look like convenience stores. Actually there are in some cases to many choices.
The help is all ways been professional and accurate. They are not long winded but are right on the money. This store is very very busy and very well staffed. If someone had a problem with Gary or anyone there it is in my mine their own personality problem. This is not a social club for pet stories. The store is much to busy for anyone to display idle chitter chatter. They would show you where the inventory of a product is but would probably not discuss the features of the 30 different items. This is for the consumer to decide. Most stores would have 3 to 5 choices for a product in any category. This store would have 20 to 30 choices.It is simply the best pet store on the face of the planet.
If you even get to talk to Gary it amazes me, He always responds when people ask for him but will quickly pass you off to a clerk to finish. On a typical day there are probably over 20 people working there. The employee's are world class and a lot more helpful than box stores.

5
★★★★★

I have been using Pet Supply for 20 years. Without a doubt this is the most complete pet store I have ever seen. It makes the big box stores look like convenience stores. Actually there are in some cases to many choices.
The help is all ways been professional and accurate. They are not long winded but are right on the money. This store is very very busy and very well staffed. If someone had a problem with Gary or anyone there it is in my mine their own personality problem. This is not a social club for pet stories. The store is much to busy for anyone to display idle chitter chatter. They would show you where the inventory of a product is but would probably not discuss the features of the 30 different items. This is for the consumer to decide. Most stores would have 3 to 5 choices for a product in any category. This store would have 20 to 30 choices.It is simply the best pet store on the face of the planet.
If you even get to talk to Gary it amazes me, He always responds when people ask for him but will quickly pass you off to a clerk to finish. On a typical day there are probably over 20 people working there. The employee's are world class and a lot more helpful than box stores.

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.

I have been shopping at both Pet Supply stores for many years. I have never had a bad encounter with any of the sales people. They are extremely friendly and helpful. Gary, in fact, was kind enough to come to my house and install a doggie door. I have used him quite often to answer questions and to return items. He has never been rude to me nor have I ever seen him act unprofessional. His employees seem to be with him for long periods of times so I suppose he is not that rude and obnoxious. I, in fact, like it that he is on the floor with his employees and interacting with his customers. Whenever I ask to speak with him he immediately comes out of his office and seems happy to help. I am surprised to see these nasty comments. I have no vested interest, only have received great service and no one can beat his prices and supplies. The store is always busy so he must be doing something right!

5
★★★★★

I have been shopping at both Pet Supply stores for many years. I have never had a bad encounter with any of the sales people. They are extremely friendly and helpful. Gary, in fact, was kind enough to come to my house and install a doggie door. I have used him quite often to answer questions and to return items. He has never been rude to me nor have I ever seen him act unprofessional. His employees seem to be with him for long periods of times so I suppose he is not that rude and obnoxious. I, in fact, like it that he is on the floor with his employees and interacting with his customers. Whenever I ask to speak with him he immediately comes out of his office and seems happy to help. I am surprised to see these nasty comments. I have no vested interest, only have received great service and no one can beat his prices and supplies. The store is always busy so he must be doing something right!

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.

The employees here are extremely rude, and this includes the owner. Very smug man and not helpful at all. Apparently he got so impatient at me as to throw the pen I needed to sign my receipt with at me. Never again will I give this place another penny.

1
★☆☆☆☆

The employees here are extremely rude, and this includes the owner. Very smug man and not helpful at all. Apparently he got so impatient at me as to throw the pen I needed to sign my receipt with at me. Never again will I give this place another penny.

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1 out of 1 people found this review helpful.

.

Mostly love this place. Don't have many bad experiences here except the one I just had with a very rude Gary over the phone.
If you are looking for customer service, make sure you don't ask for him.

4
★★★★☆

Mostly love this place. Don't have many bad experiences here except the one I just had with a very rude Gary over the phone.
If you are looking for customer service, make sure you don't ask for him.

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1 out of 1 people found this review helpful.

.

Superb service and product! Our Frenchie is very sensitive and has tons of allergies. This outfit has supplied us with Stella & Chewey's frozen duck/goose dog food and when they are (rarely) out of the product, they have given us (yes, FREE) samples of the exact dried product to get us through until their next delivery. Twice a month, at minimum, we have received customized service by informative and patient employees, assisting with a wealth of knowledge and great attitudes. In the age of the web and countless pet stores from whom we can pick our service(s), we choose Pet Supplies in Fountain Valley as our NUMBER ONE supplier for our precious and very loved dog.

5
★★★★★

Superb service and product! Our Frenchie is very sensitive and has tons of allergies. This outfit has supplied us with Stella & Chewey's frozen duck/goose dog food and when they are (rarely) out of the product, they have given us (yes, FREE) samples of the exact dried product to get us through until their next delivery. Twice a month, at minimum, we have received customized service by informative and patient employees, assisting with a wealth of knowledge and great attitudes. In the age of the web and countless pet stores from whom we can pick our service(s), we choose Pet Supplies in Fountain Valley as our NUMBER ONE supplier for our precious and very loved dog.

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.

The prices are good. The staff is attentive and incredibly knowledgeable. They carry a lot of high end pet food you can't find elsewhere. I have been going there for years and they have always been very helpful, especially the owner Gary, so I don't understand the negative reviews.It's like we are talking about two different stores.

4
★★★★☆

The prices are good. The staff is attentive and incredibly knowledgeable. They carry a lot of high end pet food you can't find elsewhere. I have been going there for years and they have always been very helpful, especially the owner Gary, so I don't understand the negative reviews.It's like we are talking about two different stores.

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.

I went here once for some pet food. I was insulted by several of the staff and witnessed very unprofessional circumstances, including the owner openly flirting and touching an employee (he had a wedding ring and she did not). Horrible!

1
★☆☆☆☆

I went here once for some pet food. I was insulted by several of the staff and witnessed very unprofessional circumstances, including the owner openly flirting and touching an employee (he had a wedding ring and she did not). Horrible!

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1 out of 1 people found this review helpful.

.

I had never heard of this place before. We moved here from N. CA (san jose) about 3 months ago. My husband and I walked into the store, could not find what we wanted. Saw a gentleman apparently "facing" off shelves and asked him to help us. He looked at us, looked back at the stuff he was shuffling, and then continued to ignore us. We both saw him look right at us, so there was no question he saw us standing there.

We went up front and asked to speak to the Manager, they said the Manager was not available but the owner, Gary, was in. The counter lady lead us back over to, none other than, the same person we had just had the encounter with.

He had this feces eating grin on his face, and we asked him if he was the owner. He said yep, with the same grin on his face.

We left. So for all the people who are praising "gary" I can assure you folks out there, either there are two "Gary's" or he is writing his own review. Everyone else doesn't seem to be wrong. Oh and BTW, the difference in price is so slight at another store, the aggravation alone would be enough never to set foot in Pet Supply again!

1
★☆☆☆☆

I had never heard of this place before. We moved here from N. CA (san jose) about 3 months ago. My husband and I walked into the store, could not find what we wanted. Saw a gentleman apparently "facing" off shelves and asked him to help us. He looked at us, looked back at the stuff he was shuffling, and then continued to ignore us. We both saw him look right at us, so there was no question he saw us standing there.

We went up front and asked to speak to the Manager, they said the Manager was not available but the owner, Gary, was in. The counter lady lead us back over to, none other than, the same person we had just had the encounter with.

He had this feces eating grin on his face, and we asked him if he was the owner. He said yep, with the same grin on his face.

We left. So for all the people who are praising "gary" I can assure you folks out there, either there are two "Gary's" or he is writing his own review. Everyone else doesn't seem to be wrong. Oh and BTW, the difference in price is so slight at another store, the aggravation alone would be enough never to set foot in Pet Supply again!

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1 out of 1 people found this review helpful.

.

This is a really a great place. To bad for the people who say there not coming here again..and for the person who said "His prices are higher than any other pet store"
I really think you should have done more research because from what I have found is that Pet Supply is cheaper then most stores including Pet Co. and comparable or better in price then Pets Smart. Whoever avoids this store just because of the negative comments or because you have been told Gary is mean, I really recommend just trying out this great store and see how wrong these people are,.

4
★★★★☆

This is a really a great place. To bad for the people who say there not coming here again..and for the person who said "His prices are higher than any other pet store"
I really think you should have done more research because from what I have found is that Pet Supply is cheaper then most stores including Pet Co. and comparable or better in price then Pets Smart. Whoever avoids this store just because of the negative comments or because you have been told Gary is mean, I really recommend just trying out this great store and see how wrong these people are,.

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0 out of 1 people found this review helpful.

.

We've shopped at Pet Supply for years, for bird seed for our outdoor feeder. Small purchases, $5.00 or $10.00 at a time. And we've always been treated like we're at Nordstrom's. When we adopted a dog 60 days ago, there was no question where we'd buy supplies. All the staff has been super friendly and helpful, offering advice when we look a little confused. Always well stocked (though the aisles are a little narrow).

5
★★★★★

We've shopped at Pet Supply for years, for bird seed for our outdoor feeder. Small purchases, $5.00 or $10.00 at a time. And we've always been treated like we're at Nordstrom's. When we adopted a dog 60 days ago, there was no question where we'd buy supplies. All the staff has been super friendly and helpful, offering advice when we look a little confused. Always well stocked (though the aisles are a little narrow).

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1 out of 1 people found this review helpful.

.

I love shopping here. From Gary, the owner, to every person he hires, you get the best advice for whatever strange thing your pet has done.

They sell top quality pet food at great prices, stock a great selection of toys, feeders, carriers, crates, litter, small pet cages... you name it, they've got it. You can also buy some selected meds or holistic care items here that you typically have to buy online. You can even buy Advantage by the tube rather than a 4 or 6-pack.

They also have an anesthesia-free pet dentist come in once a month, and pet photography!

I've taken in some strange questions - and they've had a suggestion or a product every time. Several times, they have given me advice and sent me on my way without selling me a thing. They offer great service coupled with competitive prices and a tremendous amount of experience.

Have another, smaller location at: 7051 W Yorktown Ave.

PROS: Knowledge, prices, product selection
CONS: none

5
★★★★★

I love shopping here. From Gary, the owner, to every person he hires, you get the best advice for whatever strange thing your pet has done.

They sell top quality pet food at great prices, stock a great selection of toys, feeders, carriers, crates, litter, small pet cages... you name it, they've got it. You can also buy some selected meds or holistic care items here that you typically have to buy online. You can even buy Advantage by the tube rather than a 4 or 6-pack.

They also have an anesthesia-free pet dentist come in once a month, and pet photography!

I've taken in some strange questions - and they've had a suggestion or a product every time. Several times, they have given me advice and sent me on my way without selling me a thing. They offer great service coupled with competitive prices and a tremendous amount of experience.

Have another, smaller location at: 7051 W Yorktown Ave.

PROS: Knowledge, prices, product selection
CONS: none

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1 out of 2 people found this review helpful.

 

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