Fratelli's Pizza

★★★☆☆
  • 16153 Parthenia St

    Sepulveda, CA 91343

    Map & Directions
  • 818-893-9233

About Fratelli's Pizza

Hours
Fri-Sat: 10:30am-10pm, Sun: 11am-9pm, Mon-Thu: 10:30am-9:30pm

Food

Food
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I wanted to order some food for delivery from this place. I called them to place my order and asked if they delivered just to verify. She said yes but only within three miles.

I told them that I was at Nordhoff and Van Nuys Blvd. She asked me if it was a business or an apartment building? I said an apartment building and she placed me on hold. She came back and told me that they do not deliver to my "area." I asked why and she said because of the area. I wondered what the "area" meant? Was she talking about the neighborhood or about the distance? It seems that she had no real idea what to say because she kept saying the "area."

Finally after I cornered her into giving an answer by asking her if the "area" meant that this was a bad neighborhood or because of the distance, she said that "because of the distance." Which I figure was an lie. To which I replied, "that's funny because I just Googled the addresses and it shows that I'm 2.6 miles from you. That's bellow 3 miles." All she said was, "yeah, we just don' deliver to the "area." Go figure!

1
★☆☆☆☆

I wanted to order some food for delivery from this place. I called them to place my order and asked if they delivered just to verify. She said yes but only within three miles.

I told them that I was at Nordhoff and Van Nuys Blvd. She asked me if it was a business or an apartment building? I said an apartment building and she placed me on hold. She came back and told me that they do not deliver to my "area." I asked why and she said because of the area. I wondered what the "area" meant? Was she talking about the neighborhood or about the distance? It seems that she had no real idea what to say because she kept saying the "area."

Finally after I cornered her into giving an answer by asking her if the "area" meant that this was a bad neighborhood or because of the distance, she said that "because of the distance." Which I figure was an lie. To which I replied, "that's funny because I just Googled the addresses and it shows that I'm 2.6 miles from you. That's bellow 3 miles." All she said was, "yeah, we just don' deliver to the "area." Go figure!

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This restaurant is easy to miss, but worth finding! It has been in existence for many years and it is unfortunate that the little strip mall it??s in is not very appealing. It??s located next to a lawnmower repair shop and behind the Popeye??s. Parking is limited in the front. On the plus side, the service was great and the dining area is cozy. Now, for the food--it??s very good! The family deal comes with garlic bread, salad and pizza all for about $20. The pizza is better than most I??ve had. If you live in the area, they do send out coupons in one of the booklets.

4
★★★★☆

This restaurant is easy to miss, but worth finding! It has been in existence for many years and it is unfortunate that the little strip mall it??s in is not very appealing. It??s located next to a lawnmower repair shop and behind the Popeye??s. Parking is limited in the front. On the plus side, the service was great and the dining area is cozy. Now, for the food--it??s very good! The family deal comes with garlic bread, salad and pizza all for about $20. The pizza is better than most I??ve had. If you live in the area, they do send out coupons in one of the booklets.

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A 1.2 mile pizza delivery took 1 hour 30 minutes and another 1 hour 40 minutes, yet I was told delivery would be in 35 to 40 minutes. We went for lunch and were the first two people in. I wasn't told until a half hour later that they're out of an igredient. I changed the order to a salad and it didn't arrive for another 35 minutes. In the meantime two tables filled up 15 minutes after we arrived and they were being served food within 20 minutes of sitting down. I called the manager later and he was curt and obviously just wanted me to hang up. He never apolgized but stated he would look into it and call me back which he never did. I have never been offered any sort of compensation for the poor service. This leads me to believe the staff and management truly don't care about providing good customer service. If it wasn't for the food I would have only rated them 1 star.

1
★★★☆☆

A 1.2 mile pizza delivery took 1 hour 30 minutes and another 1 hour 40 minutes, yet I was told delivery would be in 35 to 40 minutes. We went for lunch and were the first two people in. I wasn't told until a half hour later that they're out of an igredient. I changed the order to a salad and it didn't arrive for another 35 minutes. In the meantime two tables filled up 15 minutes after we arrived and they were being served food within 20 minutes of sitting down. I called the manager later and he was curt and obviously just wanted me to hang up. He never apolgized but stated he would look into it and call me back which he never did. I have never been offered any sort of compensation for the poor service. This leads me to believe the staff and management truly don't care about providing good customer service. If it wasn't for the food I would have only rated them 1 star.

Pros: Food - quality and taste.

Cons: Service - strictly a gamble.

 

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