Standard Plumbing Ace Hardware

★☆☆☆☆
37.7826 -122.47
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415-221-1888

1019 Clement St

San Francisco, CA

94118

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I would give double negative stars if I could!They have a manager that's got a chip on his shoulder and used very foul language when I tried to return a gallon of roof tar. He was belligerent to the point of almost getting physical and I could tell he was just shy of doing that. I never raised my voice to him and asked him to tone down his language but he just got more violent.I will never come back!

1
★☆☆☆☆

I would give double negative stars if I could!They have a manager that's got a chip on his shoulder and used very foul language when I tried to return a gallon of roof tar. He was belligerent to the point of almost getting physical and I could tell he was just shy of doing that. I never raised my voice to him and asked him to tone down his language but he just got more violent.I will never come back!

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The staff are very impolite in the store. Out of four employees, three were unhelpful or down right rude. When purchasing an item I asked if I could return it if it didn't fit. They told me that they would not. This is very unusual for a hardware store where you often have to return items. Avoid this store if you can.

1
★☆☆☆☆

The staff are very impolite in the store. Out of four employees, three were unhelpful or down right rude. When purchasing an item I asked if I could return it if it didn't fit. They told me that they would not. This is very unusual for a hardware store where you often have to return items. Avoid this store if you can.

Cons: Staff very unhelpful. Strange return policy.

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I write this to warn future customers of what I experienced!\r\n\r\nI came here many times before but this time I came to return a can of roof tar and was greeted by the manager, a asian guy. He told me that this item is not returnable because people cheat a little out of the can and return it. Check my can! Moments later he told me they were not obligated to tell me anything about the products and they assume I know what I want. When I told him not to blame me for the error in purchase he went ballistic and started cussing me out to the point of almost getting violent. He was on the verge I could tell!\r\n\r\nI never raised my voice to the guy and I couldn't believe what was happening. For a manager I would expect a lot more cool to such a common situation. Needless to say I will not be back!

1
★☆☆☆☆

I write this to warn future customers of what I experienced!\r\n\r\nI came here many times before but this time I came to return a can of roof tar and was greeted by the manager, a asian guy. He told me that this item is not returnable because people cheat a little out of the can and return it. Check my can! Moments later he told me they were not obligated to tell me anything about the products and they assume I know what I want. When I told him not to blame me for the error in purchase he went ballistic and started cussing me out to the point of almost getting violent. He was on the verge I could tell!\r\n\r\nI never raised my voice to the guy and I couldn't believe what was happening. For a manager I would expect a lot more cool to such a common situation. Needless to say I will not be back!

Pros: good selection

Cons: angry, violent manager.....watch out!

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