Joys 2 Hours Cleaners

★★★☆☆
  • 8892 Warner Ave

    Fountain Valley, CA 92708

    Map & Directions
  • 714-848-9777

About Joys 2 Hours Cleaners

Personal Services

Personal Services
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I brought a brand new Burberry tie which my bf wore once and spilt champagne on to Joys 2 Hours Cleaners. The owner took the tie marked with blue tape where the water stains were and told me to come back in a few days to pick it up. When I came back, they completely destroyed the tie. The quality of the silk has been completely downgraded there were no longer a shine, it was faded, the water stains were still in the exact same condition, the fabric was wrinkled and lumpy but they tried to iron it out so it was paper thin, they got blue dye from the inside of the tie rubbed all so there were blue dye stains throughout the tie. I was in complete shock and was baffled, I complained to the owner and showed her what she has done with the tie, and it was to my horror how unprofessional she was and had by far the worst customer service considering it was their fault. At first she blamed it on the people that she sent out to clean it, and then she completely blamed it on the material of the tie and told me it was used and it had looked like that when I brought it in. After trying to explain to her that it was a new tie that had only been worn for a couple hours and that it has never been dry cleaned ever before, she still insist that it wasn??t her fault and finally said that she will try to re-do it. I waited almost a week and then picked it up again and it was in the same damaged condition. She had such a poor temper and bad attitude, I couldn??t even talk to her, so I just have to buy a new tie to replace the one Joys 2 Hours Cleaners ruined. I would NEVER recommend this place unless you want your garments to come back ruined.

1
★☆☆☆☆

I brought a brand new Burberry tie which my bf wore once and spilt champagne on to Joys 2 Hours Cleaners. The owner took the tie marked with blue tape where the water stains were and told me to come back in a few days to pick it up. When I came back, they completely destroyed the tie. The quality of the silk has been completely downgraded there were no longer a shine, it was faded, the water stains were still in the exact same condition, the fabric was wrinkled and lumpy but they tried to iron it out so it was paper thin, they got blue dye from the inside of the tie rubbed all so there were blue dye stains throughout the tie. I was in complete shock and was baffled, I complained to the owner and showed her what she has done with the tie, and it was to my horror how unprofessional she was and had by far the worst customer service considering it was their fault. At first she blamed it on the people that she sent out to clean it, and then she completely blamed it on the material of the tie and told me it was used and it had looked like that when I brought it in. After trying to explain to her that it was a new tie that had only been worn for a couple hours and that it has never been dry cleaned ever before, she still insist that it wasn??t her fault and finally said that she will try to re-do it. I waited almost a week and then picked it up again and it was in the same damaged condition. She had such a poor temper and bad attitude, I couldn??t even talk to her, so I just have to buy a new tie to replace the one Joys 2 Hours Cleaners ruined. I would NEVER recommend this place unless you want your garments to come back ruined.

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1 out of 1 people found this review helpful.

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This is the very best Cleaners I ever had. Excellent customer service. I've been to this cleaners for over 10 years. They never had any problem with my clothes. I always gets them back on time and very clean. The best thing about this cleaner is " Friendly" .
They always remember my name, make me feel very special every time when I go there. I will always stay with Joys Cleaners.

5
★★★★★

This is the very best Cleaners I ever had. Excellent customer service. I've been to this cleaners for over 10 years. They never had any problem with my clothes. I always gets them back on time and very clean. The best thing about this cleaner is " Friendly" .
They always remember my name, make me feel very special every time when I go there. I will always stay with Joys Cleaners.

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I took my suit in for cleaning on august 8/3/09 for the first time. i paid 8 dollars not knowing you typically pay after. i picked up my suit on 8/14/09 and they wanted me to pay 8 dollars. This place is a rip off. They deserve to be out of business. They insisted that i pay and would not budge. i would never recommend them. As a matter of fact, i will spread the word that they are a bad business.

1
★☆☆☆☆

I took my suit in for cleaning on august 8/3/09 for the first time. i paid 8 dollars not knowing you typically pay after. i picked up my suit on 8/14/09 and they wanted me to pay 8 dollars. This place is a rip off. They deserve to be out of business. They insisted that i pay and would not budge. i would never recommend them. As a matter of fact, i will spread the word that they are a bad business.

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I love this cleaners! I can go in after 6 months of not being there, and they know my name. Ive NEVER had anything ruined or not perfectly cleaned. I have a casual dress job now, so I dont go there very often anymore, but when I do - they always remember me. Very friendly also. Always.

5
★★★★★

I love this cleaners! I can go in after 6 months of not being there, and they know my name. Ive NEVER had anything ruined or not perfectly cleaned. I have a casual dress job now, so I dont go there very often anymore, but when I do - they always remember me. Very friendly also. Always.

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0 out of 1 people found this review helpful.

Message from Joys 2 Hours Cleaners

Our Professional Dry Cleaning services are great for the environment, non-toxic dry cleaning. For years we have been the Orange County Areaβ??s favorite dry cleaner, exclusively referred to by top end designers and retailers.

 

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