Took my van in for a winter inspection. After paying for a front brake replacement and power steering pump replacement, my van promptly died on the I-5 Freeway.
Towed it back to Pep Boys in Torrance where they exonerated themselves of responsibility. They diagnosed the problem and said they would waive the $90 diagnostic fee if we would get a fuel pump replacement for $340.
After performing the work, Fernando, the manager in question decided to charge the $90, in violation of his prior agreement.
Then upon inspecting the car, I noticed a large dent on the left rear door of the not previously there prior to dropping the van off for inspection. This dent was apparent from over 20 yards away. When confronted with the evidence, one worker who was there at the time of drop remarked that the dent was fresh.
Fernando the manager disregarded his worker and tried to defend the dent by saying there was "low light" and there was no way to have seen the dent.
1) Fernando was not present when the van was dropped off, so it would be impossible for him to know what the lighting conditions were at the time of drop off.
2) The workers at Pep Boys had to manually push the van into the garage, so any dent to the rear door would have been noticed.
3) The van was under the sole care and possession of Pep Boys.
4) One worker present at the scene noted the dent was "fresh."
After inspecting the dent, some Pep Boys workers then used suction to remove the dent, yet the deep scratch into paint down to the body remained. This action was performed by the Pep Boys staff without my request.
I think this action showed culpability because if Pep Boys did not feel the dent was caused by them, they would not have taken any action.
I arranged for a body repair specialist to come to the van to inspect and estimate the damage. Fernando, after indiscreetly implying I had made up this story, then accepted the written estimate for the fix of the dent. He remarked that the claim would be sent to "corporate" and it may take "longer than a week" to receive a reply.
With the way Fernando acted, I would not be surprised if the claim is never submitted to "corporate." I paid Pep Boys for the work they performed. They left me with a more costly problem than I presented with.
DO NOT go to Pep Boys unless you want to be RIPPED OFF with a smile. I agree with the previous reviewers and have no affiliation with them. I wish I could give them negative stars if possible.
Was this review helpful to you?